Cutting to the chase, I have a digestive disease called ulcerative colitis that requires the services of specialists like Austin Gastroenterology.
For the past year and a half, I've gone to see Dr. Chia-Wen Hsu (Kevin Shoe) and his band of merry staff members. Dr. Hsu has been, at the most, a fairly competent guy. He lacks a little in the area of 'bedside manner'. The times that I've gone to see him and ask questions. This causes me to not want to go see him when I probably should because instead of feeling like a patient, I feel like an imposition.
But I can suck it up and deal with that.
What I cannot deal with or feel like I can tolerate is most of the staff there. Getting anyone from there to call you back is a task. Let's take, for example, last week. I called in because I needed to A) find out some information on medication, B) schedule an appointment and C) check on the status of a pre-qualification letter with my new insurance that I had asked them to file almost a month ago. After waiting on hold for 10 minutes, I finally got through to someone. Scheduling was fine, but the earliest date that had was 6/17. At the time I called it was 5/28. Finding out the information on the medication and potentially getting a prescription apparently required a little consultation from Dr. Hsu, so the nurse said she'd have to get back to me. And the letter...they said they hadn't heard anything from my insurance.
First, I never received a call back. I had to call today. While the request for help was apparently in my chart, nobody had bothered to call back. As for the letter, I was told that I should go ahead and call health insurance myself. I've never experienced that before. I thought I was the patient, and I thought it was someone's job at the Dr's office to go and chase those things down. I want to be taken care of...not worry about whether or not I'm going to get the treatment I need because someone doesn't have the time to care for me. The sad and disturbing thing is that it's a pretty hefty treatment I have to have, and I get them once every 6-8 weeks. If I don't get one, I start going downhill pretty rapidly...
Upon calling my new health insurance provider, they proceed to tell me that no one had sent anything in until last Thursday. Talk about infuriating...
And then about 20 mins after that conversation, someone from Austin Gastro calls me to tell me how mad they are the insurance provider told me that, and that it wasn't true, and that they sent the paperwork quite some time back...blah blah blah. The girl was nice enough, and frankly, I don't care who did or did not do what. What I do care about is how I'm going to get this next treatment without having to pay an arm and a leg for it. And more importantly, stay as healthy as I can be. This girl should have been on it in my opinion. I should not have to be taking time out of my day to do what I perceive as someone elses responsbility.
Also a couple of disturbing things happened when I actually went in to have a treatment done. The male nurse had just started a week or so previously. He's an older guy. He's nice enough, but two things happened where I said, "WTF."
1. When they take your temp, they use some kind of electronic doohickey thermometer. You're supposed to put a plastic thermometer cover on it (a thermometer condum?) before cramming it into your patient's mouth. I didn't notice he didn't do that until he pulled it out of my mouth...and then PRETENDED to throw it away in the trash. No joke.
2. He asked me if I wanted anything to drink. I said I'd like a cup of coffee. He brought me coffee, sugar and cream...but nothing stir it with. He dissappeared for a little but and came back empty handed. At that point, he turned around, grabbed a syringe (it was new and in the plastic, so it was sterile and unused), handed it to me, chuckled a little and said, "Here you go. You can use this. It should work fine." At first I thought he was joking and I laughed a little. To my dismay, shock and chagrin, he was deadly serious.
I'm on my way to finding another provider, as this is just too much. What it comes down to is this...
When you have a chronic illness, one that requires constant monitoring and effects your life on a daily basis, you tend to become very cognizant of how that affects your life. You become empathetic towards others that might have something wrong. Likewise, when you're healthy, you don't necessarily have a need to be thinking about sickness. But the issue here is that these are people who are supposed to careful with the patients they see, who are supposed to make it easier for you so you can live a somewhat more normal life, and who are supposed to be the ones you are able to turn to do all (or even ONE) of those things. You take for granted your health and I think at some point you cease to see your patients as real people with real problems.
Categories:
Japanese,
Sushi Bars,
Coffee & Tea
Neighborhood: Downtown
Category:
Steakhouses

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Austin, TX
Yelping SinceMarch 2008
Find Me InAustin, TX.
My HometownCincinnati, OH.
My Blog Or Website When I'm Not Yelping...I work my nuts off.
Why You Should Read My ReviewsBecause you'll become a more edumacated person.
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My Last Meal On EarthChicken Tikka Saag from Baba India in Cincinnati, OH. Mmmmm......
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Current CrushMy extremely hot wife.
I'm going to make this really short and really sweet because, frankly, the food I just attempted to eat from there is not giving me sufficient energy to think of anything clever or witty to say.
First, let's clear something up. This used to be a Quizno's, and I think about the only reason why Suzi decided to go with Suzi Q's rather than just Suzi's is so she could monopolize on the gratuitous use of the Quizno's 'Q's' all over everything in the restaurant.
Second, not only did Suzi monopolize on that, but she also went right on ahead and took all of the Quizno's sandwich recipes. I mean...not even a slight tweak to the wording or the names of the sandwiches. As a matter of fact, Suzi wasn't even creative enough to add maybe one or two of her own special school lunch sandwich creations. It's just a Quizno's sandwich under the guise of a Suzi Q's sandwich. I can't comment on the taste or quality of the sandwich...
...but what I CAN comment on is the "calzone" I just made an attempt to eat. I'm not kidding when I say that it was either A) a piece of Quizno's flatbread with some mozzarella cheese and pepperoni in the middle and then folded over or B) a Hot Pocket. It went in the microwave for 2 minutes. Then they ran it through the infamous Quizno's sandwich oven. I got a little container of marinara sauce. All that for the ass-numbing price of $6.00.
Let me repeat: $6.00 for an 'effing Hot Pocket.
I feel dirty. I feel even more soiled by the fact that I forced myself to eat 3 bites of it. I did this because I felt I needed to get my $6.00 worth in some way. I probably would've been better off chewing 6 one-dollar bills with a little marinara sauce drizzled over the top.
Avoid. At all costs.