Categories:
Southern,
Cajun/Creole
Neighborhood: Bernal Heights
Category:
American (New)
Neighborhood: Castro
Uh Oh.
Service and inconsistency can kill a restaurant's chances, and if Osteria Coppa doesn't focus on service they are going to blow it.
The simplest things are the easiest to train. These are things I learned working at a Big Boy burger joint in Ohio, for cripe's sake.
Diners don't want to be ignored, left sitting. Look at every table nearby when you are offering one table water.
Check back on diners who have just received food, especially when you are just one table away. There could be a problem, the diners could want something more...you're right there, take a moment to ask your guests how their food is.
If you're the manager running the front of the house, move around the entire dining room. Don't spend all your time at that one round table near the kitchen where friends of the management seem always to be sitting--get out and greet other diners, find out how they like the food and service. You've seen me here 6 times, don't you think in one month you could register the fact that I'm already a regular? Pasta Moon figured this out in 4 visits over a much longer period. I'm not asking for royal treatment, but regulars are your backbone.
Water glasses go empty for long long stretches, and the food is sometimes salty so you need water. My partner does not drink and I'm a one glass of wine diner by necessity, and Osteria doesn't have good non-alcoholic choices, other than water.
The host staff are generally unwelcoming, unsure, and unfriendly.
And a word about portion control. I've had your bigoli 3 times and each time the portion size is completely unpredictable. Last night it was TINY compared to the serving given my partner. The fig salad was similarly tiny compared to the generous portion I enjoyed a week ago.
I finished the bigoli in no time and tried several times to flag down our server so I could order a second entree--yes, a second entree in a fine dining establishment, but when you're hungry you are hungry. He made no less than 4 visits to surrounding tables without seeing us, checking on is, or giving a damn. And no other staff member responded to our furious arm waving. What gives?
Look, for 76 bucks for two plates of pasta, one glass of rose, one salad, and one fritto appetizer, we should be eating a reasonable portion of pasta, but one of us left hungry. We should be seeing attentive, welcoming, service, but we finally gave up.
We live an easy walk from Osteria and we've been enthusiastic fans of the place for this first month, but our patience is wearing thin. Good service is as important as good food, and consistency of a good experience trumps all.
Osteria, can you learn and grow fast enough? We're not quite sure we're willing to drop 75 to 100 dollars a visit waiting for you to deliver on your estimable promise.
Coppa happens to be my favorite type of salume--salty, perfumed pork product that is heaven on earth when it's done right. It features larger pieces of meat in the sausage than your typical salami or sopressata so you get a more direct taste of the quality of the pork.
So any restaurant named after my favorite sliced meat item has a leg up on the competition, as it were.
Osteria Coppa comes highly touted and had the advantage of taking over the failed Pomaroma's newly renovated space. Good riddance to Pomaroma which seemed like a high school play version of a restaurant (disastrous food, slapstick service). They did one thing right, which was all of the exterior renovation and some of the interior, and Osteria got to rebrand the space, outside and in, and move in with vastly superior cooking chops and hopefully much better service.
Chef Chanan Kamen's pedigree is well documented elsewhere, so let's get right to the food.
We're still in shakedown period here and it does show a little bit, with slamdunk standouts overcoming a few misses. The bigoli pasta with cranberry beans and pancetta and parmigiano reggiano is oustanding, one of the best conceived and executed pasta dishes I've had anywhere, Italy or America. The flavors are beautifully balanced. The beans and pancetta make the hand-made bigoli sing rustic notes straight to my tastebuds.
A linguine with lobster was not quite as delectable--it seemed a little underpowered compared with the bigoli, but it was a very fine dish and showed a deft hand.
Osteria Coppa's buzz has emphasized the house-cured salumi and we tried that on our first visit as an appetizer. The portion size was good for two people, and it was very nice salumi. The variety of flavors and textures, and the portion, is not something that is going to dethrone a Perbacco, however. We liked everything we tasted but there was a bit of sameness to the recipes. We had bressaola, an oregano salami, mortadella, a spicy salami, and a pepper salami. I was least impressed with the latter two items. The oregano salami was the standout. We'll try this again in a couple of months and see how the product evolves in response to customer feedback. I would probably reduce the amount of mortadella--it can be a very cloying taste in large quantity--and vary the size and textures present in the other items as well.
The fried artichoke contorni was a true miss. Soggy and cold, it was billed and ordered as a contorni, a side veggie, but was delivered as an appetizer. We wanted it to eat with our entrees and when we finally sampled it, the flavor was good but the texture, cleaning of the artichoke (too much nettle left behind) and the temperature were not satisfactory.
The pizza was a welcome success. We tried a margherita as an appetizer on our second visit and absolutely loved the tangy, simple tomato sauce and light, tasty crust. A little more salt in the crust would be welcome but this was a lovely pizza and we're ready to try another version on our next visit.
In my opinion Osteria Coppa is already by far the best Italian dining on this side of the Peninsula (Pasta Moon is still hard to beat), but there are some quibbles this early in their tenure.
The dining room needs some cozying up, especially the back part. I think the back quadrant could use another row of booths or banquets along the wall to get away from the randomly-placed table feeling back there. It just doesn't feel as special in that part of the dining room.
And the service needs work. Our first experience, with a young lady, was very good, although she seemed nervous. Her professionalism and the tone of her service matched the restaurant's aspirations. Our second server, a fellow working the front of the house, was not so good. His service didn't fit this restaurant's intended tone. It was more befitting a TGI Friday's to be honest. He did a lot of standing in one place, whirling around to talk to different tables in a rushed and loud fashion that made us feel like our dining experience was something he needed to get through, rather than a mission for him to make our night special. I didn't like the service at all and I think it won't serve Osteria well.
Finally, I'd like to see the menu grow a little bit. We're already thinking we'll be weekly diners since we live just a few blocks away, and I don't want to get tired of what so far seems like excellent food and a great deal of potential.
Bring it on Osteria Coppa, we know what you can do, let's see even more, and welcome to our neighborhood!
Category:
Italian
Neighborhood: Nob Hill
Category:
Hotels
Categories:
Framing,
Art Galleries
i used to NOT love this Peet's, but it's become is my local--it's dog-walkable to my place and right on my route to work every morning, so I'm a quite the regular.
I love most of the staff who treat me very well and go the extra mile for me--they have all learned my drink, greet me warmly, bring me water for my dogs, and all the little things that being a regular face bring. They also consistently brew better beverages--other local Peet's locations, like Millbrae downtown and Bay Meadows, have much iffier drinks--one time it'll be too weak, another time too little ice in my iced latte so it doesn't chill, you name it. The baristas here do a quality pull.
I really, really wish the seating were better--not very many comfortable chairs, which is a big downside to Peet's as a whole. They also devote more than the needed space to merchandise but this location is not as bad as some Peet's. And there is no outside seating except a stone planter outside to which I have to retire with my drink so I can sit with my dog. Some other Peets have some nominal sidewalk or patio seating.
C'mon, Peet's, a coffeehouse should be an inviting place where patrons can relax with a book or a newspaper and enjoy your beverage and the vibe, but you seem intent on sending us on our way.
Not my favorite Peet's. I like the spacious corner location near North Beach Pizza and the theatre, but they I miss the church pews you can still find in other Peet's locations and I wish the granite window-facing counters were a bit wider, so you'd have some legroom and could read a friggin paper. But it's still a Peets, with excellent coffee and decent pastries and none of the idiocy of Starbucks.
"Can't get enough but enough ain't the test."
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Review votes:
3800 Useful, 3839 Funny, and 3798 Cool
San Francisco, CA
Yelping SinceJanuary 2005
Things I Love My Blog Or Website
But once the rescue set up in their store for weekly adoption events, the crappy treatment began.
The adoption event was always shoved to the back of the store. They refused to put signage out front, and forced us to set up the dozen or so dog crates in a cramped claustrophobic area near the dumpy restrooms in the back, near the stockroom so that even their employees had to work around us.
Week after week I and other volunteers with the rescue were placing dogs with new families and along the way showing people options for leashes, bowls, food, toys, and beds. I bet I sold hundreds and hundreds of dollars of their merchandise, when their own employees couldn't be bothered to order poopie bags for their racks or replenish paper towels for the cleanup stations. The store personnel never bothered to remember us from week after week. I'm in your store for 3 hours every week and you can't say hello like you know me? The groomers were often rude.
I gritted my teeth week after week, knowing that these leashes I was recommending were enriching a crassly inconsiderate store. Now that we've found a new home I'm glad to tell people to stay away from this store and its management. Everything you can buy here can be had at better prices with friendlier, more knowledgeable staff at Pet Club or Pet Food Express.