Veronica L.'s Profile

Every time I eat here the food is amazing! I bring people for lunch or dinner and they have all loved it so much they let me know every time they go back on their own!

This place is very diverse and offers many scenes.  A lot of people may not know what to expect during certain days and times.  During the week, there are often evening events on the second floor. I've held many different types of events there and the staff has always been very helpful and accommodating.

During the weekends, the second floor turns into a lounge.  There are different types of parties with live DJ's and dancing and that will overflow into the dining area sometimes.  

**Don't let this scare you away! If you want a quiet dinner at Dragonfly, don't go past 9pm.  If you want a fun night out with awesome food and really fun people, after 9pm is perfect!

...and the Honey Walnut Prawns...definitely the #1 pick!

I recently visited the Center on Halsted for the first time for a fundraising event that I volunteered for.  The event was held on the 3rd floor and the space was gorgeous! Beautiful view of the city, extremely clean and a very nice amount of room.

Anytime we needed anything, everyone there was MORE than helpful and went completely out of their way the entire night! Anything from easels to display last minute pieces of art, to a bowl for people to drop donations in.  We were the ones that weren't as prepared as we should have been and they made it SO easy.  

The best part of the experience was everyone's positive and upbeat attitude. They never once gave me any clue that they were frustrated with us. Even though they rightfully could have been at times!  

WONDERFUL venue.
WONDERFUL people.

They're awesome!!

I would not recommend this venue for any type of professional event or conference.  This review is of my experience as an exhibitor at a professional conference in July 2010.

The 3 day conference was held in the Grand Ballroom for over 300 professionals in private equity, investment banking and mergers and acquisitions.  

As an exhibitor/vendor at a professional conference, the main goal is to display your product or services to attract the attention of the conference attendees.  For 3 days I was at the hotel from early morning to early evening working as an exhibitor for one of my clients.  Because I am self employed, I brought my own laptop to use at the conference table.  This was to be used to show attendees the web based services that my clients had to offer.  There were over 20 exhibitors in the Grand Ballroom and many of them had laptops, lcd screens and other electronic equipment on their tables.  

There was zero communication from the Hilton Chicago to inform us that we should have any concerns when leaving this equipment unattended.

On the third and final day of the conference, I had my iPhone plugged into my laptop to charge and spent the morning at the table.  I had gotten up a few times to network around the room, and left the computer on the table, just as I had the previous two days.  Around 10:45am I got up to use the restroom and returned to my exhibitor table to find that in less than five minutes, my laptop and attached cell phone had been taken.

I immediately reported this to security.  They were very slow in the process of questioning me and when I asked them about the security cameras, they informed me that the ONE camera they had in the Grand Ballroom does not cover the section of the room where my table was.  This piece of information alone screams DO NOT DO BUSINESS WITH THE HILTON CHICAGO.  How can a hotel in Chicago on Michigan Ave only have one security camera in their GRAND BALLROOM?  Not smart, not secure, not safe.

In most situations I would never EVER leave my belongings unattended.  In a situation where you are in a professional work environment and your equipment is being used for work, there should be a feeling of security.  A person should not have to pack up their electronic equipment every time they need to use the rest room.  After over a month of communication with the hotel security, the only resolution they had was to compensate me for less than half of what it would cost to replace the items.  Their insurance policy stated that the loss was not covered because I was not a guest of the hotel.  (any person who walks into that hotel and pays to walk into that hotel should be considered a guest)

I was treated as if I was neglectful and irresponsible yet they offered to partially compensate me to shut me up?  Bad business practice in my opinion.  

Unprofessional, unethical and unsecured.  Highly DO NOT RECOMMEND.

I had a last minute request from a client for a promotional banner with their company logo.  On a referral I called Herbert Rivero and with two days notice, he went above and beyond to make sure I got the finished product to my client on time.  Not only did he process the order, but he took the time to fix the graphics on the banner.  The ones that were provided to me by the client were not usable so Herbert did what he could to correct it.  

Overall quality, customer service and communication was above any expectations I had.  Thank you Herbert!!