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Review votes:
1360 Useful, 167 Funny, and 824 Cool
Washington, DC
Yelping SinceOctober 2004
Things I LoveI love vintage typography, beautiful paper, handcrafted things.
Find Me Ina cozy corner with a good book.
My HometownChicago, IL
My Blog Or Website When I'm Not Yelping...I'm probably writing.
Why You Should Read My ReviewsLifelong advocate of best efforts.
The Last Great Book I ReadWhy I Write / Thoughts on the Craft of Fiction- ed. Blythe
My First ConcertJames Brown
My Last Meal On EarthMacadamia nut shrimp with mango sauce
Don't Tell Anyone Else But...I once worked in a bubble gum machine factory.
Oh, let me warn you, the escalator rising from the second to third floors is not in service. Please don't tell me you're heading up to the china department anyway. They just hired a new salesperson who is not all that familiar with the stock. She's still working with a customer and looks too overwhelmed to answer your question.
I have a suggestion, why don't you come back tomorrow when the store will be packed with people? Surely by then things will sort themselves out and someone will know if your favorite place setting is on sale. Why are you being so insistent? Okay, well, just go over there, get a plate, and scan it yourself.
For a store that is almost over-loaded with stock, there is a sad lack of customer service here.
The staff is pleasant, but the haircuts are terribly pricey. Stylists with more experience are charging $80-115 for a wash, cut and blow dry. Customers appear to leave pleased, so who am I to judge? Maybe it's about location, location, location... My cut was not particularly interesting, but I did get relief from the misshapen state I arrived with. That's a good thing, right?
1 Previous Review: Hide »
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7/7/2007
$78 for a haircut and shampoo is certainly the high end of the spectrum for a wash and cut, but I was not thrilled with the outcome. This was the wrong place for my wavy hair. I was pleased with how light and open the shop was, but on the downside, it allows everyone passing by, to look in.
This salon staff is trained to use a very rigid technique and it seems to work best on straight hair. They do not use round hair brushes to add volume, so I would assume thick hair is what it works best with. Advance appointments are encouraged, though walk-ins are accepted.
All around me Vietnamese cuisine fans are enjoying huge, steaming bowls of pho. The owner or his sister are always there serving guests or receiving payment. I love that this is a family-owned business that really cares about customers being pleased with their meal. Not open Sundays, otherwise, they are open lunch thru dinner.
2 Previous Reviews: Hide »
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7/26/2008
I can officially upgrade this restaurant after visit #2. It was great! The vermicelli bowls were full of fresh chopped lettuce, bean sprouts, and rice noodles. Two of us had the egg rolls and one person tried the lemon chicken on top. The owner served each with a vinegar sauce on the side and chopped peanuts on top. The place was full of people who worked nearby and next to our table, one family. My friends enjoyed discovering this little gem in our own neighborhood.
We loved the lunch, appreciated the cold lemonade (with a lime wedge) and had no difficulties until we tried to pay our bill. (It is a family run restaurant and customers were chatting with the owner, so I just went up to the register and requested it). Though it is a casual place to eat, but the room is colorfully painted and actually, very pleasant. I plan to go back often, so look for me there. -
5/29/2008
What a surprise to find a family owned business with friendly people and good food so close to Reston Town Center and Herndon businesses! I tried this 2 year old Vietnamese restaurant for a late lunch carry-out. While I was waiting, I observed that they make each pot of tea fresh for their customers. It was a clean, spare little place, very pleasant for a lunch or early dinner.
My vegetarian spring rolls were fine, however I have to admit I was disappointed that there was no texture to this appetizer. (The veggies had been mashed into a filling). The caramel shrimp was also different (true Vietnamese style, according to Michael, the owner). Shrimp arrived in a red sauce with fresh vegetables and tomato slices plus a side of rice sprinkled with fresh, caramelized onions.
This was not the best idea for carry-out because they use a Styrofoam meal container that is not secure enough to lock in the sauce. Although I was cautious, some did leak into the plastic bag.
It was my first visit, so I hesitate to make this a firm rating, but the owner's enthusiasm for his customers made me glad I popped in. He told me that his style of cooking is true Vietnamese, so I am sure there are a lot more dishes I need to taste before making up my mind about Saigon Pho Style.
Sterling, VA 20165
(703) 433-5062
Virginia Tire & Auto of Cascades
Category: Tires
When he realized the mechanic's work had obliterated my dashboard readouts, he couldn't have been more kind and accomodating, not letting me leave before all the gadgets were returned to normal.
This retail facility/garage is clean and bright. It is an exceptionally comfortable place to wait while repairs are done and judging by the volume of drivers who stopped by while I waited, it sells a lot of tires while handling state vehicle inspections efficiently all day long.
What is particularly handy about this location is its accessibility off Algonkian Parkway and the generous parking lot they have for customers.
1 Previous Review: Hide »
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5/21/2009
First to Review
I am one of the sad customers forced to travel down the road into the next county because my favorite gas station/repair garage closed in Great Falls. I followed Mark the manager, Chris and others to Sterling because I have trusted them with the family cars for many years and have never been disappointed. Mark's mechanics have helped me with brakes, tires, a new radiator and a sticky back window.
Their new location is huge compared to the previous location, with many service bays, allowing them to do quick oil changes. In addition, they have a mini-mart and dry cleaners on the property, near the gas pumps. It is a spacious facility, located just off tree-lined Algonkian Parkway. Customers remain loyal because of the managers' reputation for providing consistently reliable, courteous customer service.
Both the garage and the surrounding property were very clean, and I had absolutely no difficulty getting an oil change without an appointment. The mechanic even checked my air conditioning filter, which needed replacement, and reminded me that one of my windshield wipers was deteriorating and would soon need replacing. They even vacuumed my car's interior. As most of their former customers, I am such a solid fan of this team that traveling a bit further into Loudoun is worth it. I love the way they treat people.
This is the kind of place a family could easily take their kids. It's accessible from the Dulles Tollway at Elden Street, at the front of a large strip shopping center.
BTW, the bar was fully loaded with two flat screen TVs.
There was absolutely nothing distinctive about this dish. Sorry, I am still not a fan.
1 Previous Review: Hide »
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4/26/2006
First to Review
This is one of several Thai restaurants bearing the same name. It recently took over space occupied by another restaurant in the center of a booming business/residential community. The potential for success is huge...so why is there no change in the interior decoration? The food is very good, but the portions are skimpy and dinnerware is boringly plain. Attractive plating of the meal in an ethnic restaurant typically suggests colorful, culturally appropriate dinnerware. Chopsticks were not even offered to my group. Excellent food served in a dull environment totally misses the point. Dining out should be a fulfilling sensory experience, quite unlike eating at home. Busara could use an interior facelift. At least right now, it's a retaurant lacking a soul.
Sterling, VA 20166
(571) 434-6500
Sweetwater Tavern
Categories: Breweries, American (Traditional)
Since I have stayed away for months, I quickly noticed the reduced portions of salad being served. The chicken topped salad looks okay until you get down to the chicken itself. OMG, like something out of a bad dream...no white meat, just unattractive lumps of chicken???
As fond as I am of the interior of this restaurant and the ease of parking right outside the front door, I will no longer wait in line to eat here. Sadly, they have entered the ranks of the mediocre. The formerly generous bread baskets now arrive (if at all) with just two doughnut pieces and one small portion of date nut bread.
Their coffee isn't good. What can I say? It's unfortunate that the management has not kept this place competitive, because it's a fantastic location with a popular bar.
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7/18/2007
This restaurant/microbrew ery with an attractive Western interior is not providing as pleasant an experience as its namesake predecessor (just off Route 50 in Falls Church). The Pale Ale and Black and Tan beers, the barbequed ribs and the salmon-topped salad tasted the same, but the service at this location was inadequate. When you can't get a straw, have to ask for coffee refills, need more sauce and napkins, it interferes with the experience of escape attached to dining out: Relax, someone else is handling the details.
So, despite the ease of parking, the attractive interior, the great menu and an incredible location just off Route 7 at the entrance of a business park this location's overall performance is just average. I've tried sitting at the bar and secondhand smoke aside, I had good service twice, very poor service twice.
Sadly, the staff demonstrates little enthusiasm for working on the sometimes challenging color-matching process. I would prefer to leave a satisfied customer, but they don't seem to care very much. It's surprising that a store filled with gallons of quality paints stacked high on massive shelves just gives away business. They also carry a full line of painting supplies so I visit the store for that, or to pick up already-formulated paint they can make without matching.
Tom has been painting residential exteriors and interiors for more than two decades. He brings his own lunch and works a full day unless the weather interferes. Give him samples of specific colors and he can get your paint matched.
He is local, an "old school" painter who cares about his professional reputation. It is easy to work with someone who is careful about his work and paints to last. TIP: He does not do carpentry or electrical work.
Date

Customer: "Excuse me, but could I ask you a question?"
Interruption from another employee distracts salesperson.
Customer: "Mam, could you please help me, I..."
Second interruption by the same employee.
Customer: "I'd like to know if you can send these pieces to California"
Third interruption by the same employee who now needs to let her co-worker know that her personal purchases that are on the rack, in the back, on the shelf...
Customer walks away.
Something is wrong with this Macy's. Management is putting people on the sales floor without the proper preparation. How can a salesperson not focus on customers? Apparently, some employees do not understand the basics, that they've been hired to help others. This large store is a mall anchor, but it has no natural light, is so lacking in customer service that it is driving business away.