Sunny C.'s Profile
Date
2 Previous Reviews:
-
9/11/2011
I noticed that Happy Kids Maui is getting terrific reviews this year. I'm really glad that other yelpers are having good experiences. But I noticed my name got mentioned in some of the new reviews so I wanted to clarify that there is nothing in between the lines in what I wrote back in 2010.
I am very happy for those of you that got good sitters. Please understand that I traveled in 2010. There were a lot of changes happening in that company when I traveled to Maui. The person I originally spoke with to scheduled and setup the babysitting appointment with (a really nice lady) was actually fired by the time I called to report the trouble I had with my nanny.
Each time I called after the incident I got a different person. So it got VERY complicated and I had to constantly retell the story.
Several things went wrong with my babysitter. I would have gone into MORE details about what happened but I maxed out on the Yelp character count and I had to start editing. That's why my story seemed choppy therefore I apologize if that made it confusing.
However I ask you, if you found your 20 month old with no clothes when you returned and coughing in the bed how would you feel?
Also how would you feel if you found your baby taking an afternoon nap that lasted until 8pm at night while the sitter was sitting in the dark watching TV and talking on her cell phone??
In addition our iPod Touch was broken and so was a pair of sunglasses and one of her shoes was missing. Of course none of this was told to us until we discovered it after the nanny left.
Lastly when I called to ask about the written report that Kelly promised me I was going to receive I ended up talking to another new lady who repeatedly asked me to talk to THEIR LAWYER. Not kidding, THEIR LAWYER because the lady could not understand why I wanted a written report. I mentioned that Kelly promised me the report and reimbursement on the items. I even asked to speak with Kelly but she said I couldn't. She said that Kelly is no longer involved in the Maui part of the business.
It was just one wall after another. I spent so much time talking on the phone with promises of a written report and reimbursement for broken items and then NONE of the promises ever being fulfilled. I even spent time in Maui looking for a new pair of sunglasses because Kelly said I needed to fax her the receipt. I did so much work and tried so hard to work with this agency ... only to be told to either talk to their lawyer or write a long email that I never got a response from.
So it's 2011 and I'm glad things have changed at this agency. But I will NOT change my review because my review is based on MY experience with Happy Kids Maui in the Summer of 2010. And as of today 9/11/2011 they still have not contacted me, reimbursed me, or come through on any of the promises they've made to resolve the issue. Show owner comment » -
8/14/2010 First to Review
Originally this seemed like a reliable company, people that dots their i's and crosses their t's. But after 2 full day sittings, the numbers don't add up.
Everything came across as peachy at first but then certain things made me wonder. They make it seem like the nanny knew what to do at the hotel I stayed at. They said the nanny will spent a lot of time outdoors with the toddlers, like on gecko hunts and adventures cause that's what I'm paying for. When my nanny arrived (of 18+ years experience) she spent a lot of time indoors instead of outdoors. The only reason I knew this was because the sofa bed in my room was never made by housekeeping during the days I had the babysitter. Every other day it was made. So the only logical reason is because the nanny was always sitting on the sofa when they came. Housekeeping takes a while to clean up so one would think the nanny would take my daughter outside while they cleaned? But nope, they were indoors. Plus whenever I called on the phone they were indoors too. I can understand one of the days they stayed indoors cause the weather wasn't that great. But BOTH days??
I gave the nanny my cell phone to call me if she had any questions but she didn't use it. When I called her to ask if she had any questions, she said everything was find and that my daughter was napping. I asked her to turn the lights on and wake the baby up, that she can't nap more than 3 hours otherwise she won't sleep at night. The nanny didn't and lights were still off when I returned. When I asked why, she said she turned them on and just happened to turn it off again right before I arrived. Sure .. that just makes perfect sense.
On the 2nd day, I came back to find my daughter sleeping in just a diaper with no clothes on because the nanny didn't know where I put her pjs. I was told my daughter was coughing for a while. Well duh, she's just wrapped in a blanket with a diaper on! PUT SOME CLOTHES ON HER! I had other clothes laid out but because they don't look like pjs the nanny didn't use them. Not once did the nanny think to call me with the cell phone. Instead I found the nanny watching TV and on her own cell phone when I returned.
There were several other things that happened that made me realized that things didn't go according to plan. My daughter just turned 20 months and can't tell me what happened. So I called the agency and told them about things and suggested that FUTURE nannies should have a report to fill out detailing what happened during the day so I would know what REALLY went on. Plus if things break they should tell me OR write a note about it. Instead of waiting for me to find out on my own.
Kelly told me that all nannies have reports to fill out and was disappointed that I didn't receive a report each day when the nanny left. So Kelly said she will make sure my nanny fills out one of those reports (front + back) and mail them to me. She said that she's been in the business for 18+ years and haven't heard of a complaint like mine and apologized for my bad experience. Kelly offered to have the nanny call me directly to talk. The nanny didn't call me.
Two weeks later I called the agency to ask for Kelly about the reports that I never received. I got another person on the phone (also someone of 18+ years experience) that said she had no idea what reports I'm talking about. Then we got into a lengthy conversation of why I would even make a suggestion of a report. At the end she offered for me to email her my "report suggestion". Which I emailed ... a looong email. Also she added that she has not ever received one complaint except for mine in the month of July 2010. Lucky me. I got charged $16/hour and I used 20 hours of the service + I paid 15% tip for the nanny and I was the only one that had a complaint. Lucky lucky me.
My conclusion, the people who work here have LOTS of years of experience (18+ years) ... should be 19+ years by 2011. But do they know what's REALLY going on? Nope! How can there be any accountability when nannies don't report what they did with the kids to their own agency?? I'm sure the older kids always gets lots of stuff to do because the nannies know the kids will tell their parents what happened.
For all I know my toddler played 1 hour outside and spent the rest of the day watching TV inside. That might be nice for some but I didn't pay $16/hour for my kid to watch TV or nap forever. Unfortunately, my daughter can't talk yet so I'll never know what really happened in those 2 days.
Could it be just I got unlucky? Maybe. Perhaps I got a sitter who just slacked off because I have an easy toddler. But the fact a babysitting agency (runned by people with 18+ years of experience) doesn't require any written notes, activities outline, or timelines of what happened during a sit with a baby/toddler is definitely not what I'm used to. Not in California at least.
My daughter needed a high chair and the high chair was so beautiful even she said "wow". So it is definitely a child friendly place as well.
My recommendations:
Shao mai - bigger than normal!
Shrimp rice noodle roll or cheong fan, their beef one taste kind of funny.
Mango Pudding *** super yummy ***
Jellyfish *** don't even need the red vinegar to taste great ***
Lotus Leaf Wrap *** took one home and tasted great there too ***
Duck Egg and Pork Porridge was so so, but if you like bigger sized porridge this is the place.
The line here is still short simply because they are so new. Go while you can before the wait becomes an hour long! :)
They also have lots of little items that I don't normally see at other places so go and give it a try!
Foothill Ranch, CA 92610
(949) 588-7923
Walmart
Categories:
Department Stores,
Grocery,
Mobile Phones
All around I'm surprised this Walmart got such low ratings. Perhaps I went during the holiday season and people were friendlier? Not sure. But even the shoppers were in better moods too. Everyone was quite polite and in good spirits despite how crowded it was. I had a toddler running around Walmart and everyone was very careful not to hit her with their big shopping carts. NO ONE gave the evil-eye stare of "why is a toddler on the loose" very unlike other places I've visited.
The only reason I took off one star is that I believe this Walmart's layout could have been better designed. The aisle ways are small and cramped. Items aren't exactly in the locations you think they are. I think a re-organization is in need to better streamline the shopping process. Despite this flaw I will definitely be coming back to this Walmart. Even if I have to drive 25 minutes to get here.
I was told to schedule the appointment using their online system. I did that and I called them just now to ask why no one has showed up. Of course I got their voicemail. When I was about to leave a voicemail I was told that the voice mailbox is full.
So I called Living Social and they said they will refund me. But this is my 2nd attempt with Living Social on a cleaning service and again I am disappointed. So sad that these cleaning services on Living Social can't deliver.
I also always sit where Feliciano is bussing. He's the BEST busboy ever. He's nice, he's friendly, and clears my table several times during a meal. I also love how he passes around chocolate chip cookies too. The other busboys are great too but he's the best.
I also like their brownies, blueberry muffins, and fruit.
I didn't really like this Souplanation in the past (like last year) but whatever changes they've been making to the food is good because I really like it now.
We test drove the Mazda 5 Touring Model (no moon roof) again and decided to negotiate a deal. We did our homework this time and came prepared with offers from other dealerships + our own bank financing. We were prepared for the usual haggling and hours of wasted time like our previous experiences at other dealerships. But no, not here. It was the most stress-free frustration-free negotiation I've ever experienced. Such a pleasant surprise!
Kevin was very upfront and open about everything. It was the easiest and quickest negotiations I've ever experienced in my life. When they say that once you buy a car from this dealership that you now become part of their family. THEY ARE NOT KIDDING. They are very thoughtful and considerate at this dealership. For example, after we came to a price and financing the manager wanted us to test drive the car AGAIN just to make sure we were 100% set on that car. I mean this is AFTER we already negotiated everything! Normally a dealership just wants us to sign. But at this John Patterson dealership the manager wanted us to test drive the car (Mazda 5 Touring with Moon Roof) again just to make sure we really wanted it. At first we didn't think we needed to just because the only difference is a simple moon roof but glad we did.
So during the second test drive I had A LOT of questions. I wanted to know what every button did. Most of the time the sales rep would just tell me to read the manual. But Kevin took the time to answer all my questions. He even helped us set up the Bluetooth functions on both our phones. Also Kevin walked us through the whole process from beginning to end. I even heard that Kevin gets APPOINTMENTS from customers that wants to purchase a Mazda. Wow! It's rare for people to schedule an appointment to buy a car, unless it's with a fleet manager. But here at this Mazda dealership customers schedule appointments with Kevin! :)
I also wanted to add that we went to purchase this car with our 2.5 year old. Imagine, going car shopping with a 2 year old. I thought it was going to be a nightmare. We spent a total of 4 hours here but it felt like just 2 hours. When everything was signed and we were ready to leave she was still busy playing with all the toys at the kids play area. I had to bribe her with a visit to Jamba Juice if she is willing to leave and come home with us.
I think this dealership could double as a daycare center too. That's just how positive the energy is here. Kevin was an amazing sales rep and I would definitely go with Kevin again when we are ready to buy another car. But I also have to give credit to all the people who worked here. Everyone treated us like we were part of a happy family. I'm glad that after today, it is official, I am part of this Mazda family. I'm looking forward to the Customer Appreciation Day on Saturdays too! :)
1 Previous Review:
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9/11/2011
I saw the reviews on Yelp so decided to swing by Tustin Mazda at the last minute after I already checked out Tustin Hyundai and Tuttle-Click Ford. It was Labor Day and it was hot. Car shopping with a 2.5 year old is tough.
However at Tustin Mazda everyone was so nice and helpful. They were quite busy that day but they still took the time to help us out. We were able to test drive 2 cars and our daughter was able to play in their air conditioned kids room. She was having a blast driving their Little Tykes car and watching Booomerang while we were driving the CX9 and Mazda 5.
The sales person was not pushy at all but was very kind and answered all our questions. We even got bottles of ice cold water to drink while we were waiting. It was so awesome. My daughter really liked the energy of the dealership and wanted to go home in a Mazda.
We didn't buy a Mazda that day but we are seriously thinking about it now. I would never have thought about owning a Mazda. But after this experience I just might!
When we came in for our appointment the person rudely greeted us and pointed her finger at us while whispering to the photographer. During the photo session instead of the person taking pictures of my daughter they rushed me over every time to ask if I liked the picture. If I did not want to take the moment to choose they would NOT continue the photo shoot.
So because we were WASTING our time picking and choosing pictures DURING the photo shoot my daughter lost patience and didn't want to take any more pictures. Of course they were more than happy to NOT take anymore pictures and just made us pick from the 6 we didn't ask to be deleted. That's it! 6 pictures.
Then they proceeded to make us pick an overpriced package. Since these were birthday family pictures we couldn't say no to the package since we had no where else to go at the time. We picked the cheapest package they had and the lady looked at us like we were being cheap.
Lastly there was some seams in the background that needed to be fixed because people can see the lines and wrinkles in the cloth. But no, the lady did NO work to fix the picture even though I kept on pointing out issues with the SIX pictures we were stuck with. In 2009, this would never have been a problem.
Thank goodness I know photoshop and went home to digitally fix the pictures myself. Anyhow I've NEVER been back to this studio. I just go to the Kiddie Kandids down at the Irvine Spectrum for my photos now.
Hawaiian Gardens, CA 90716
(562) 924-2498
Jang Soo Sushi Bar Restaurant
Categories:
Sushi Bars,
Japanese
Perhaps I got spoiled by Irvine Korean food but this place wasn't all that great. We paid enough to eat at Shik Do Rak but it definitely wasn't Shik Do Rak quality.
I have even been to Korea and nothing can taste as good as Korean food in Korea. But I'm not holding any Korean Restaurants in the United States to this quality.
The service here was absolutely fantastic. I have nothing against the service here. We were actually quite impressed at how nice the servers were.
However the food quality wasn't there. Everything tasted kind of bland. Even my daughter who usually LOVES Korean Spare Ribs had no interest in their ribs. In fact she refused to eat everything there. I don't blame her I didn't eat much either.
Maybe we went on a bad day. But since we don't live in the area we won't be coming back to this location. I'm going to stick to Garden Grove and Irvine Korean Restaurants for me.
Radim the owner is the one that came to our place with an associate to clean our windows. We have only 6 windows and Living Social deal was for 10 exterior window cleaning. Radim was very accommodating and allowed us to redeem the 4 exterior windows for interior windows. That was very considerate. He also gave us an option to purchase 2 more interior windows at a small additional fee. We took him up on that offer.
I had no idea my windows were that dirty until I saw what they looked like after Radim and his associate cleaned it for us.
We are very pleased with their work. This is a trustworthy and professional company that comes with license and insurance paperwork.
All in all I would definitely use All Star Cleaning again.
Tip: Read the filtered reviews too. I'm not the only one who thinks highly of this company.
Irvine, CA 92620
(949) 559-6500
Woodbury Medical Group
Categories:
Family Practice,
Urgent Care
My most current visit I saw Dr. Horng. He's friendly and patient and answered all my questions. He asked several questions before he gave a diagnosis. I like that because some doctors don't take the time to ask for all the symptoms before they come to a conclusion.
I also like how this office works so well with the Walgreens across the street. You can read my review for Walgreens on Yelp too.
All in all I would drive miles just to come to this clinic. Of course I hope no one else drives for miles to come here because I like the short wait for their walk-ins. =P
1 Previous Review:
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4/16/2011
I've been here about 4 times. I only do walk-ins. I've only had to wait on average 10 minutes to be seen. Scheduling an appointment would take longer.
I've been seen by Dr. Teo, Dr. Lu, and two other doctors that were subbing at the time. I haven't had any problems with any of the doctors or nurses.
While I was in the waiting room, I read up on the reviews that said Dr. Luh was bad and might mis-diagnose me. I was this close to walking out because Dr. Luh was on-call that day for walk-ins. But my name got called and I decided to take a chance and went in. Dr. Luh was very nice, polite, and so far the medication he gave me is working. *crosses fingers*
I've seen Dr. Luh a total of 2 times and I have been treated well and he answered all my questions. I can say this about all the doctors I've seen so far at this clinic.
If I was going to gripe, it would be about little things. Like Dr. Teo said she would give a copy of my medical records to my OB/GYN so she would be updated on my condition. But I talked to my OB/GYN a week later and she said nothing was ever received.
Another gripe was the nurse who gave me my flu shot had my ENTIRE arm to stick that needle but she had to picked the ONE spot on my arm that had a 1 cm scar. So my scar swelled up after the flu shot but I survived. I didn't die. But geez, did she see a scar and think bullseye! That's where I'm going to stick that flu shot??
However I must also consider all the other wonderful nurses that's treated me with great kindness and care I can easily overlook these little minor details.
Out of all the clinics I've been to this is still the clinic of my choice. Show owner comment »
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""When I rest, I rust""
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130 Useful, 41 Funny, and 23 Cool
Irvine, CA
Yelping SinceDecember 2007
Things I Love Find Me InCyberspace
My HometownDot-Com
When I'm Not Yelping...I'm everywhere else ...
Why You Should Read My ReviewsI wouldn't write it unless it's useful ...
The Last Great Book I ReadLots! Using Kindle nowadays
My First ConcertSHE Las Vegas
My Favorite MovieEver After
My Last Meal On EarthClassic KFC Chicken with Mashed Potato & Gravy and Cole Slaw
Don't Tell Anyone Else But...I'm retiring as a webmaster.
Most Recent DiscoveryThere's not enough hours in a day with a baby in the house.
Current CrushChris Hemsworth
Yes I did use her for 2 days and I did tip her 15%, as mentioned in my original Yelp Review. I tip all my sitters 15%. I never STIFF my sitters on tip. I brought my concerns with the sitter directly to YOUR attention. I was not going to argue with the sitter in the hotel at 10pm on my 2nd night after an entire day out. But did the sitter ever tell you I was originally going to book her for a 3rd night?? Until I came back and found my daughter in her condition so I told her that I no longer needed her services.
When I called you I said the sitter was OK because she did a few questionable things. OK does not mean GREAT. I NEVER said she was GREAT. If she was GREAT I would never have called you.
For the sake of all arguments these were the things I was offered and thus expected:
1) You offered a WRITTEN report describing what activities were done.
2) You offered reimbursement. You specifically asked me to shop for a new pair of sunglasses, save the receipt ($12), and fax it to you for reimbursement. You said it was the least you could do considering the circumstances. I thought that was very generous of you until I realized you were never going to reimburse me.
3) You offered for the sitter to call me to clarify any misunderstandings.
Those were the 3 offers you gave me to reassure me that everything was fine. Had the promises been fulfilled I would think that your company was WILLING to fulfill promises and take responsibility for your sitters. That's the key word, responsibility. It's peachy when things all go well, but what happens if things don't? What actions do you take??
I don't know what other people told you that I wanted. But for the sake of all arguments I have re-written it out above. Anyone that says I want more IS LYING. What else could I want?? The sit is over, my daughter didn't die. I'm just a mother that wants to know what happened. Was paying $16/hour + 15% tip worth it? I just wanted to know what activities the sitter did with my daughter besides talk on her phone, watch tv, and make my daughter nap 5+ hours on a 10 hour sit. Is that asking for too much???
I wish those offers/requests were met back in 2010 or maybe even 2011. But it's 2012 and instead of trying to work things out you try to discredit my Yelp review when it was you that broke your promises 2 years ago. Also I was told you weren't part of the Maui side of the business anymore? Are you saying I was mislead in that information too?
This whole thing makes me sad. I'm done. Drop to 1-star.