I expect good things from this place because it's got a good location and has a decent menu. Their customer service reminds me a bit of what you would expect at a typical diner, though.
When I went, I just had drinks. And they were pretty good. The bar was clean and the atmosphere was pretty neat.
The person to my direct right, though, ordered some lamb chops. He got what I could clearly see was a cut of filet. It looked delicious. The guest asked the waitstaff if he could send his plate back because they gave him the wrong thing. The waitstaff insisted he was served the right thing. It wasn't until an array of managers came out that they finally determined that the customer was right.
Even if the customer was wrong, common customer service practice is to find a way to please the customer - not flat-out deny his criticism.
I'll be back, Clearie's... I'm just sayin' you need to make sure you're dedicated to being a good downtown establishment.
Category:
Banks & Credit Unions
Categories:
Chicken Wings,
Fast Food
For what this thing is - a gas station burrito place - it is incredible! All the prices are reasonable, it is cleaner than any gas station establishment in the country, the portions are large, and the staff is friendly!
That said, you MUST take this place with a grain of salt. Just because I'm giving it 5-stars does not mean it's the best Mexican food in Redding. I'm just saying, given the circumstances, it is the best gas station establishment I've ever seen. It's got some novelty hole-in-the-wall value, too. The next time you're looking for an interesting place that will switch it up, try El Delicioso!
Categories:
Cafes,
American (New),
Seafood
Categories:
Asian Fusion,
Chinese,
Vietnamese
This was originally published on 12/24/2009, but under the wrong profile. I went there on 12/23/2009 a.k.a. 'the-last-time-I-wil l-go-there.'
This is my first negative review, so you must understand I'm not your typical skeptical nay-sayer.
Capone's is a new bar that opened downtown in the spot that used to be the Clover Club. When I walked in, I thought the lounge theme was nice, it had a good crowd of people, and was a great alternative to places like Johnny's or the Squire Room.
The service was awful though. Someone told me that the guy behind the bar was the owner. While I saw this guy treat other customers with a degree of respect and alacrity - especially if they happened to be attractive females - he was a jerk to me. I ordered a glass of wine. The bartender gawked at me and asked "red or white?" and he asked to know "if I knew what I was talking about."
I took this as a joke until I ordered a White Russian a few minutes later and it was sloppily put together by someone who was hired much more for her looks than her skill. Not only did she have to ask another bartender how to make the drink, tt was probably the worst White Russian I've had to date and it took forever to get. I've always felt shifty when attractive bartenders are given quality-of-drink-imm unity. She had no idea what she was doing.
After I ordered, the owner made fun of me for wanting to close my tab. He said "Like, you're sure this is all the drinks you're going to have for the rest of the night? Like, you're sure?!?!?!" Don't get me wrong, this wasn't said in the playful "You're gonna have a fun night!" way. This was articulated in the "You look like a stupid customer that is going to have me re-open a tab" way.
I'm no expert, but I've been a bartender and I work for a wine company, so I don't appreciate when my intelligence is challenged by someone who I am paying to provide a decent product with a side of entertainment, especially when both the product and the knowledge is substandard. ...and the business is brand new! They had one shot to make my lifetime return decision and they blew it.
Fortunately for the owner, he's got a captive Redding audience because the city is starved for a hint of class and cheap drinks. If the service doesn't change, though, I can see this business failing very soon due to fights caused by the bartender's ego or audits done by the local ABC for underaged drinkers. (I am not claiming I saw any, just noticed a lax ID policy...)

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"Spreadin' the love. Including the tough stuff when it's needed."
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Review votes:
142 Useful, 31 Funny, and 39 Cool
Redding, CA
Yelping SinceJune 2009
Things I LoveJapanese Food, Wine, Weezer, Roadtrips, etc.
Find Me InEugene, Oregon
My HometownRedding, California
My Blog Or Website Why You Should Read My ReviewsI'm honest, candid, and highly analytical.
The drinks were also great and made correctly. In fact, I dare say that Jack's and Clearie's have the most accurate drinks in town.
One thing I would say is that this is probably more of a special outing location because their prices are high. You get what you pay for, though.
Oh, and lastly... If you're choosing between here and View 202. Clearie's has the better food and drinks. Hands down.