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Wyndham Hotel San Jose
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Hotels, Restaurants [Edit]
1350 N 1st StSan Jose, CA 95112
(408) 453-6200
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Attire:
- Casual
- Good for Groups:
- Yes
- Good for Kids:
- Yes
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- No
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- Free
- Good For:
- Dessert, Late Night, Lunch, Dinner, Breakfast, Brunch
- Alcohol:
- Full Bar
- Noise Level:
- Loud
- Has TV:
- Yes
- Caters:
- Yes
- Wheelchair Accessible:
- Yes
Cindy J. said: "Recently held my mother's memorial service and luncheon at Garden Court Hotel. The staff and venue were so exceptional that it has inspired me to write my first Yelp review! Firstly about the staff - the events department manager…" read more »
53 reviews for Wyndham Hotel San Jose
Review Highlights
"The front desk staff was friendly and helpful."
(in 14 reviews)
"We even got free breakfast in the morning."
(in 4 reviews)
"But it was definitely bigger, and had a mini-fridge."
(in 3 reviews)
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53 reviews in English
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Review from Amanda C.
12/18/2011
It is very obvious that, at some point, this hotel was acceptable. Certainly never as nice as many other Wyndham hotels, but acceptable.
When we decided to stay here (due to one of the world's longest layovers), I wasn't concerned. Wyndhams are supposed to be nice. However when we approached the beast of outdated concrete... This Disneyland-esque hotel if Disney had peaked in the 70's and gone under in the 80's... The modern, suburban sprawl version of The Shining... I became afraid. Very afraid.
They are currently redoing the lobby, which after reading reviews sounds necessary. However, in the interim, you enter from a sketchy side door with little to no sign. Our cab driver wandered the parking lot aimlessly when we noticed the front was shuttered. Eventually, we saw how to get in.
I think we have a renovated room because it's not SO bad. Considering we have a flight in the wee hours of the morning, we even brazenly gambled on room service. No one has food poisoning yet, and it tasted fine.
But don't get me wrong. The halls are creepy, covered in stains of room service past, and the entire place looks very tired. It reminds me of a hotel I would have crashed in with friends after prom... And we still would have considered it a dump. We would have dared each other to lay our beautiful heads on the questionable floor. But then we would have drank cheap booze and made out and forgotten our surroundings.
If only I could be so lucky in adulthood.
Tonight, I will be sleeping mostly dressed. And I will gladly leave the Wyndham at 5 am for my flight to Hawaii. -
Review from Nikki B.
Everett, WA
This place is horrible.
We did not get a deal for this hotel so we paid full price $130 a night. We got in at 2am and had driven from Las Vegas to San Jose in one night. Absolutely exhausted, so exhausted that the stains we saw on the bed skirt and shower curtain, we'd put up with. While trying to fall asleep there was a weird dripping noise from the room above that never abated. It woke me up in the morning and I could only fall asleep because the loud forced air from the AC drowned it out.
The following morning when we woke up and got ready, we noticed no in room safe. Then got downstairs and found our car had been broken into. Devastated and in a daze over the loss of our stuff we eat at the lack luster over priced greasy restaurant in the lobby. That night we continue to drown our sorrows with the only pro of our whole visit to San Jose, Izakaya tepanyaki grill. Awesome.
Halfway into the Shasta mountains, I realized I had left my pillow behind. I called immediately, got the front desk and they transferred me to the head of house keeping voicemail. I had caught them just after hours so I left a voice mail. Their VM message said that they would follow up in 24-48 hours not including weekends...
So Tuesday when I hadn't heard back I called the front desk upset again- but all they offered was for me to leave a voice mail again- which I did. By the end of the week still had nothing but my Husband did receive an email from the hotel to "rate" their hotel.
We were not kind. The following day or so we received a call from one of the managers who apologized profusely made silly explanations that we weren't in the new renovated part of the hotel etc. etc. and said they'd attempt to find my pillow. Luckily they did after some time and promptly sent it back to us stuffed in a soda can carton... but either way it arrived intact and... we threw it in the wash.
So... at least they were nice enough to send me my pillow back. -
Review from Kimmy H.
San Jose, CA
1/3/2012
The Good
None
The Bad
-Hotel was under construction
-Heat didn't work correctly
-Elevator wasn't functioning properly
-Lazy employees and poor customer service. I would like to elaborate on this. I had forgotten my toothbrush and phoned the front desk for a dental kit. Surprisingly, the woman who answered the phone, told me to come down and get it myself.
Based on my experience, I would not recommend this hotel. -
Review from T R.
Los Angeles, CA
11/9/2011
Short version: Eek! Methinks not.
Long version: Tired decor. Low ceilings. See-through thin sheets. Wireless internet didn't work for my entire stay. Their system was down when I tried to book the room. Their system was down when I checked out. Feels like they are running the place on a miniscule operating budget. My colleague had the trash from the previous occupant in his room's trash bin. Usually, I like to give a 20% tip if I can find half a reason to justify it, but the level of service received at breakfast left only one option: goose egg. This hotel is conveniently close to the airport, but I will happily stay elsewhere next time. If I could give a zero star rating on Yelp this hotel would be a deserving candidate. -
Review from Kim M.
Morgan Hill, CA
1/3/2012
OMG, I went there today for a tour because we planned to book the ballroom for a work event we are planning in April. There was no mention of the construction that was going on over the phone. The person we met with said that it should be done by April 1st, but he showed us a huge structural beam over the lobby that had just broke last week, causing some permitting issues. The thing is - the construction was originally supposed to just be cosmetic....no way they would be done by April now. Also, the guy said this place will be turning into the Holiday Inn. And, they painted the outside a horrible shade of green! There is no way with all of that space blocked off we could hold our event there, ridiculous!
That was just today - the past events I have attended here were OK, but the food left much to be desired.
Maybe it will be nice when they are done with all the changes, but for now I suggest you stay away! -
Review from Lady K.
Oakland, CA
1/11/2012
This hotel sucks, glad they're remodeling. Hard to find your way around the remodeling. Old elevators that need replacing and this place is dirty.
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Review from Veronica S.
Fremont, CA
11/11/2011 1 Check-in Here
With the wide array of options in the Silicon Valley, I wouldn't stay at this Wyndham even though it IS located very close to SJC Airport.
Disappointingly old and looks like it's stuck in the late 80s/early90s. I was shocked this was a Wyndham at all.
Parking is relatively easy to find even though the front looks limited (plenty more in the back).
Staff is friendly and professional though. Wifi in the lobby areas are very weak. -
Review from B R.
Portland, OR
12/30/2011
A very good deal for the price. Service and room and breakfast very good
-
Review from Minja's M.
Sacramento, CA
9/6/2011
Let's make this simple:
I was there for the dance convention this past weekend.
1) I was able to get a room even though reservations said they were 100% booked (this was the ONLY plus). Cost: $89/night.
2) The room - well, it's a room
3) Customer service is the WORST. Reservation desk had no clue what they were doing. Restaurant too 30 minutes to get my food...and there were only 4 other people eating
4) When I return home, I check my bank statement and the hotel charged me $152 for the room!!!
5) I call the front desk, she puts me on hold for about 4 minutes. I nicely ask for a manager regarding my recent stay. It rings and goes to voicemail. I call the front desk again and nicely ask if she could possibly help me because the manager wasn't available. Her response "oh...um....she could be in a meeting. Hold on, I'll transfer you to accounting". Of course, I get a voicemail there too.
Because I'm a busy person, I don't have time to babysit this issue....but I'm still waiting for a call back - I don't think their lunches take 3 hours.
This Wyndham Hotel gives the Wyndham Resorts a TERRIBLE name. I've stayed at a lot of crappy hotels and even though this was not the worst, when it comes to customer service and knowledge of their job, a 5 year old could do better then these employees.
There are a few other hotels in the area, I suggest checking out those places first. -
Review from Jess O.
East Bay, CA
9/6/2011 1 Check-in Here
I had a nice stay here compared to others. Unfortunately I must agree the staff was not the friendliest, but I didn't have much contact with them so it didn't really affect me.
I was fortunate enough to stay in a renovated room and it was really great! We also only stayed one night and did not need internet access. I had friends who stayed the same time as us and we visited their rooms which were still nice, but not as nice as us. I'm not sure if Wyndham plans on renovating the rest of their rooms.
We also had 2 free complimentary breakfast buffet tickets! I thought we were going to just have some pastries and cereal. We were treated to a sit down breakfast with drink service and bacon, sausage, eggs, home potatoes, and much much more! I was pleasantly surprised.
Bottom line...if i were in the area again and knew I would get a renovated room, then I'd stay again. -
Review from Rachel H.
La Mesa, CA
10/17/2011
I thought that Wyndham Hotels were supposed to be 4 star hotels so when Bob's company booked rooms there for his convention, I thought it would be nice to go along and relax. NOT. This hotel was SO very, very, very average. The room was small, the bed was just okay, the pillows were lumpy. I called to ask for another pillow and they said, "Feather?" and brought up one slightly less lumpy, so do ask for a feather pillow if you stay there.
There was only one bar of soap for the sink, so if you wanted one for the shower too, you had to ask for another. There was a sliding glass door on the bathroom which also enclosed the sink area - no door between sink area and toilet area.
The shower was fine, lots of very hot water, pressure was fine.
I did have a grilled veggie sandwich in their restaurant that was pretty good, and I thought the service was fine but there were only 2 other tables occupied at the time.
The "security" door on the side of the hotel was broken so that it did not lock, so anyone could slip in without a room key.
No mini-bar (I guess I thought I was in Vegas!), but there was a coffee maker that we didn't use.
The room was quiet enough, and the A/C worked fine. It was always loud in the lobby, with children running and playing on the curved staircase.
It was all very disappointing, and I hope to never darken their doorway again. -
Review from Dusti H.
Austin, TX
4/25/2011
I booked this hotel through Expedia and did the park and fly. The parking is not guarded and I returned with a scratch on my door.
The staff was somewhat friendly when checking in but when my iPhone charger was stolen out of my room by housekeeping and I told the manager she was completely condescending and rude. She told me that I must have missed placed it which was not possible in this particular situation.
The room was large but falling apart and not up to my standards of cleanliness. I stay at many hotels with work and pleasure and I couldn't have been more dissatisfied with this hotel. One of the worst I've ever had the pleasure of staying at. -
Review from Jane Y.
Windsor, CA
8/31/2011
No hairdryer. Only bathroom light illuminates both toilet /bath AND vanity area, so if you need to leave a light on at night half your room is illuminated. Friendly staff! Would stay again in a pinch but not for more than 1 night.
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Review from Peter L.
Long Beach, CA
7/24/2010
Comfort: 3
Service: 1-
Value: 2
Stayed at the Wyndham Hotel San Jose for three days. I've stayed at the Wyndham El Paso quite a few times, and had some excellent experiences there.
Sadly, not all Wyndham Hotels have the same level of quality.
I really tried to give this Wyndham a chance at redeeming itself; however, I think it's pretty much beyond hopeless. Would HIGHLY recommend avoiding.
Wyndham By Request members (if you plan on staying at a Wyndham, I'd highly recommend signing up for this free program) receive a free beverage, snack, and upgrades for free. We provided this information prior to checking in, only to be told they didn't receive the information prior to our arrival.
Reluctantly, they upgraded us to the "nicer" room (at no additional charge) only after arguing with the front desk. We didn't receive any kind of By Request snacks/drinks, despite reminding them the 1st and 2nd days. Only by the 3rd day, after reminding them a little bit more, did we receive the items. Granted, by then it was more about the principle of the matter.
The "upgraded" room we got had crooked cabinets, peeling wallpaper, and a leaky faucet that drip drip dripped throughout the night. Nice. But it was definitely bigger, and had a mini-fridge! Thanks for waiving the $20/night upgrade fee, you know, the one we should've never gotten in the first place?
The hotel also does not provide free internet in the rooms (free WIFI in the lobby only). As a By Request member, you can get it for free. Again, another perk (thankfully, this one worked as advertised).
The 3rd day, apparently there is this dance party held at the hotel which no resident was informed of. We spent a good deal of time circling the parking lot, only to be told by the employees to either park in the red (not happening), or they couldn't do anything about it. Right, so if my car gets towed, I'll mention that "Josh from Maintenance" said I can park in the red. Or, how about, I dunno, sectioning off enough parking for hotel guests? Finally, an employee was leaving, and we drove him to his car in order to secure his parking space.
In conclusion, DO NOT stay at this hotel. It's overpriced for absolutely abysmal service. The standard rooms do not have a refrigerator, the wallpaper is peeling in locations, and the employees don't really care at all about their customers.
Wyndham should be ashamed to have their brand on this particular hotel. -
Review from Chee F.
San Diego, CA
8/19/2011
I booked this hotel using Travelocity Secret Hotels , it is stated as 3.5 star Secret Hotel, but after I booked it, I was given the Wyndham Hotel San Jose, which I think it is only a 3 star hotel. One things that I don't really like is that they charge $9.95 a day for internet, but then the hotel provide free Wi-Fi at he hotel lobby, Also, not free breakfast.
The Wall is thin so you can hear what is going on next door, and you can hear the show sound also. There is a new Chinese Restaurant opposite which is very good, overall nothings special. -
Review from Aye B.
Jamestown, CA
2/25/2011
I was scared of this hotel based on the harsh reviews, but I had a great stay! My company paid for my room, so I will admit I have nothing to add about the price, but I would have no issues staying here even if I was footing the bill.
The front desk staff was friendly and helpful. I actually locked myself out of my room with my ID and credit card inside and the front desk guy was very nice. He asked one of the managers to escort me to my room; which I felt silly about, but at least I know security is a priority here.
My room was clean, large and overall nice. The bed was comfortable and there were a ton of pillows (yay!). The alarm clock in the room was super easy to set and use (when I have to wake up early for work, I hate fiddling with a tricky alarm clock).
There was a large wedding going on in the banquet room when I arrived and I was afraid I would be kept awake by their music, but miraculously, my room was silent.
I ate all my meals in their restaurant and was impressed. The lunch options were tasty and the french fries were delicious. Room service was quick, friendly and easy... like it should be.
The only issue I had was that I kept finding Negro Modelo cans laying around. There was one in the elevator, one outside it on the 5th floor, one outside the front entrance (that stayed there for my whole stay!!). Maybe housekeeping needs to pay a bit more attention to detail? -
Review from Rob H.
Windsor, CA
7/22/2011
This was a nice hotel at one point in time. Lately, however their quality has dropped significantly. I've stayed there three times on business in the last year. Generally speaking, everything is in terrible condition. They "remodeled" some rooms, but don't expect that to mean everything is good. Problems I have seen (# of times): drywall fallen away in bathrooms (2), carpet worn all the way through and filled with debris (1), seriously lumpy old pillows (2), terrible bathroom faucet with worn out finish and loose (3), questionable electric outlets (2), a "hole" to the outside world by the AC unit (1), broken door lock (1), unfriendly staff (1) and a dangerous elevator (3). The elevator is funny, because it's been that way for at least 5 years, and just recently they put up the "watch your step" sign. It's comical at this point, because fixing the elevator would certainly make a lot more sense.
There are at least 3 nearby hotels that are nicer, cleaner and in working conditions for the same money. Do yourself a favor and stay away unless they can GUARANTEE that you get in a remodeled room. -
Review from Mark C.
Portland, OR
3/30/2011
I'm staying here for a third night as it was on the list of preferred hotels my company requires us to use for business travel, but I'll avoid choosing this hotel in the future for business or pleasure.
It's a nice looking hotel from the outside, the lobby is large and well appointed, and it's convenient to the airport and to the meetings i had to attend but...
1. The television in my room didn't work. Apparently this was due to a bum connection in the wiring in the wall. Consequently, the only thing they could do about it was to move me to a different room - as I don't use the TV much when traveling and only figured out it wasn't working the 2nd night of my stay, I turned down the offer. I had pretty much settled into the space by then and it was too much trouble to move. Though, I would think that a hotel charging this much would make sure everything works all the time.
2. The bathtub hardly drained at all. By the end of my shower, I had 4 inches of water in the tub. After I got our there it took a good 15 minutes to drain. I nearly slipped and fell because there is no non-skid in the bottom of the tub and the soapy water made it doubly treacherous.
3. The the "high speed" wi-fi is not high speed at all. And they want $9.95 a day to use it. Thank goodness that it came complimentary with my corporate discount.
4. The desk and chair provided for business travelers are atrocious. The desk is too high, the drawer has a big metal handle that sticks out at just the right level to catch you in the rib any time you try to turn in the horribly uncomfortable chair, and look as hard as I might, I could never find a switch for the lamp mounted on the wall next to the desk so I wound up working by the light of my laptop in the evening.
Bottom line: it sucked. -
Review from Donald B.
Laguna Hills, CA
6/9/2010
Priceline can be very misleading. We booked one room thru Priceline at $50 per night. A great deal for a 3.5 star hotel we thought. We suddenly needed 2 rooms and had to book directly for $80 per night. Wow Priceline must be good because we "SAVED" $30 per night--NOT. The price line deal is different than a regular deal. With price line at $50 you don't get the breakfast buffet at $16 per person ($32 for 2 of us) so price line really cost $82 per night, not the $50 we thought we were getting. The internet is $10 per day while the advertisement says it is free. Places next door for $50 have free breakfast and free internet. Wyndham has no refrigerator or microwave and so is far inferior to a 2 star best western which has free waffles, free internet, microwaves, refrigerators, etc.,
Beware of reservations thru Priceline. We also got screwed by reserving thru price line for the Crowne Plaza in Redondo Beach. Priceline is obviously selling you a different deal from what other services offer you but you only find out when you travel.
We stay in hotels some 70 nights a year. This is not a 3 star hotel. -
Review from jack p.
San Francisco, CA
3/15/2008
HOLY CRAP.
Worst place EVER.
This makes the top of my "places I wish would go bankrupt" list.
Walk into hotel room -- 1 of 3 lights work. Sole working light takes a 45 seconds of "jiggling" to get going.
A/C and fan do not work. Entire time spent in room, room is horribly stuffy. Of course window does not open
Emory board, Q-tip and cotton balls are provided, but no toothpaste. Needless to say I needed not the Emory board, Q-tip or the cotton balls.
Staff is: grumpy, disorganized, and generally "a waste of skin."
I want to describe my awful experience here in agonizing detail, but were I to relive it, even if only mentally, I might wind up suicidal.
Stay anywhere other than the Wyndham.Listed in: Places I Wish Would Go…
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Review from Dana K.
San Jose, CA
7/19/2011
I've stayed here two times in the last year and a half. Once before the rooms were renovated, once after. Even with the more appealing renovated rooms, I wouldn't stay here ever again.
With that said, this review will be long..
My boyfriend was visiting from the East Coast, so finding a nice room for us to enjoy for the week was extremely important. Remembering my first stay here (which wasn't amazing but I didn't have any problems either) and seeing the prepaid rate was almost half off, plus the renovated rooms, I was pretty much sold on this hotel.
Checking in was easy and I made sure to ask for a new renovated room. Parking is free, which is always a plus. Except in this situation, that hardly made up for all the issues we had during our stay.
First getting into our room, it was way too warm in there. So we turn the air conditioner on and leave for the evening, hoping to return to a cool room. When we got back, it was hotter than before. Needless to say, the suggestion the front desk had to fix our air conditioner, didn't work.
Next morning I let the front desk know AGAIN our a.c. doesn't work. She said they will send someone up there to fix it while we go to eat breakfast. I told her we're leaving for the day and when we get back we'd like to move rooms anyway.
After breakfast, we get back to our room and see our a.c. torn apart and FROZEN! I thought it was supposed to be fixed already? So we get dressed, pack our things and call the front desk to move rooms right away. They tell me they can't move our room until 3pm. It was 2:45. You're seriously going to make me wait 15 minutes?
I've worked front desk at a hotel for over 2 years and couldn't understand why they weren't accommodating us, that is THEIR JOB! I ask him WHY can't he move our rooms now because we've dealt with this problem for 2 days already. He tells me because they don't know which rooms are clean yet. Again, knowing how hotels work, you front desk agents can call housekeeping via walky-talky to expedite our room move, that is if you cared about your guests.
We leave, come back and move rooms. Ahh yes the A.C. definitely works in this room! So we are happy campers until a day later we find water pouring from our ceiling right above the bathroom sink, all the way down the wall, all over the counter/sink and onto the floor. When I say POURING, I mean like a faucet. This wasn't just a little bit of water. I was completely grossed out because I'm assuming this is probably toilet water and it was all over my tooth brush. :(
I let the front desk know, they immediately sent up the maintenance man. He looks at it and says "I'll be RIGHT back to fix and clean this for you." We were in our room for another 1.5 hours getting ready to leave and he never came back. So I let the front desk know again before we leave, that they can come in the fix the problem but we'd like to move rooms again when we come back.
I made sure to baby the front desk people and take time to call them while we were gone to remind them about the issue and make sure we can switch rooms when we get back. I saw a huge convention checking in and wanted to make sure we were a priority to get a new room. The first person I talk to had no idea who I was and what I was talking about. I was then put on hold for 15 minutes and got a new person who I had to explain my story to again. They still didn't have any answers for me. All I wanted to know is if we were able to move rooms when we get back. They asked for my number to call me back and I told them never mind, we were on our way back in 30 minutes.
I was furious, so I had my boyfriend deal with the front desk to get our new room. That was on Thursday and we had checked in that Sunday and were checking out that coming Sunday. So we only had 3 days with out any maintenance issues with our room and 3 days with out having to deal with their horrible customer service. Not to mention packing and unpacking your things and moving them is really annoying. Not once did I hear an "I'm sorry" or "I apologize"
Cliff Notes:
Customer service: HORRIBLE!
"Renovated" rooms: HORRIBLE!
Price: Decent but I could find a better room for prepaying 3 months in advance like we did here.
I am giving half star to the front desk lady who gave us one free breakfast coupon for our a.c. inconvenience the first night.
And another half star for whoever cooked those breakfast potatoes. They were hella good! :)
HOWEVER, I will NEVER be staying here in the future. -
Review from Adriana P.
Cupertino, CA
6/9/2011
Great service. Hotel staff was very nice. Stayed in a newly renovated room. Breakfast was very good. Close to downtown San Jose.
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Review from Cristina I.
San Jose, CA
10/20/2007
This is strictly reviewing the banquet facilities and staff... SUCKS!
Was here for a huge wedding. As expected, some of the namecards can get lost, people!
Let's just say they refused to serve people and argued with several guests about being served... even though CLEARLY not all guests showed up so they should have enough food...
AND forget asking for the banquet manager. He will tell you the same thing... they don't know what to do if you... mmm... misplace your name card. He wants you to whip out a new one from the computer and printer you brought with you... hmmm...
After taking a few deep yoga breaths and counting to 10, we were able to reason with him and we were finally served.
I guess that is the whole scheme... starve the guests so the food tastes better. It didn't work. -
Review from The Future M.
Canoga Park, CA
9/30/2011
We stayed here Saturday September 24th. I read all the reviews after booking on price line with the name your own price feature. I went in expecting the worst! When we checked in which was in the late evening, we found out the hard way that their was Spanish radio station hosting an event with a whole bunch of bands from Mexico, so right away there was no parking. I got out of the car registered and they gave me an itty bitty peice of paper the size of a fortune cookie fortune that said "PARKING PASS". So we left went out to dinner and returned for the night. The room was small but to our liking cause it was only for one night and for my fiancee and I. I liked the decor. The restroom was clean. But there was no privacy. The restroom had a really nice slider,but it was not sound proof and the fan was broken. The room is clean and the bed and pillows were comfy. Didn't hear the big band party 6 floors under which was great, but what we did here at 6:45 in the morning on Sunday were protestors with megaphones and that was not ok.
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Review from Jackie T.
South San Francisco, CA
6/15/2011
Stayed here for acouple of days last weekend to attend my best friends wedding. This is the hotel she suggest, so I was expecting alot more from this place. The ladies up at the front desk weren't as friendly. Once we got up to the room to get settled I, I used the bathroom and after I flushed the toilet it made that weird hissing noise for about 2 hours until the maintenance guy showed up to adjust the water pressure.
And its so dark in the shower because of the thick shower curtains they use and the sink was located outside of the bathroom. It so inconvenient cause everytime we used the sink it was so loud that it kept waking up my baby.
The carpet was real dirty and to top things off all the other guests had nicer rooms since we found out that the top two floors we're the remodeled ones and they are still working there way down the other floors.
They should know at the hotel that guests talk and you can't give some guests from the same party nicer rooms than the others and charge them the same price! -
Review from Camille G.
Costa Mesa, CA
10/8/2010
I had a horrible stay here, very very frustrating.
First off, they charge 9.95$ a day for wireless internet. They offer complimentary wifi in the lobby, but it runs so slow that it wouldn't even load the Apple website. I bought the new ipod itouch and had to go to a friend's house to do the initial setup.
The rooms are old, carpet made my feet itchy, etc, but they have a comfortable bed, a TV, a desk, the basics. The vanity area is also your coffee area, so it's cramped. There was black mold on the white tile in the bathroom.
The first night I was woken up at 2am by loud, drunk people from a wedding that was being held there. Then at 3am, the alarm clock went off. I guess they don't check the alarm after people check out. I had to turn on the light to see where the off button was. My room didn't have a Do Not Disturb sign in it and since it was late, I didn't feel like going downstairs to get one, plus housekeepers usually come between 10-11am, right? Someone knocked on my door at 9am.
The second night I put the Do Not Disturb sign on my door, and she still knocked on my door in the morning. Not paying attention?
Third night? Apparently this hotel is under construction and they failed to mention that. At 8am on Monday, I was woken up to hammering and drilling directly above me. LOUD drilling. I thought it was on the floor directly above, but apparently it was four floors up. At this point I was extremely frustrated. The one thing I should be able to do in a hotel is sleep.
I called and spoke to the Customer Service manager, Justin. He was very apologetic and nice. I explained to him that I was staying another 2 days but that I would be going to another hotel because of how bad my stay was. He didn't answer to all the other complaints I had, and simply said they hadn't expected people to be able to hear the construction and he was sorry. All he offered to do was give me a free nights stay there, but I repeated that I didn't want to stay there again. He offered to give me a gift certificate to come back when they don't have construction. But honestly, with the loud drunks, alarm, clock, dirty bathrooms, no internet, and the fact that everyone at the front desk besides Justin was very rude, I wouldn't even want to stay there for free. Go to the Holiday Inn down the street. Same price, cleaner, newer, free fast internet, and the people are nicer. -
Review from Tom K.
Suitland, MD
5/7/2011 1 Check-in Here
Rundown but near metro and airport. I must say I was disappointed. Thankfully, just in overnight for business and out the next day. Unless the reviews get better, I probably won't stay here again unless I must.
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Review from Joseph D.
San Francisco, CA
8/24/2010
My gf and I stayed here when we first moved to the area while we searched for an apartment. It was okay but you can definitely find better places for cheaper in the area.
I Pricelined a 3 1/2 star hotel for $65/night in the San Jose area and this is what it gave us.
Pros:
-Location (close to several major highways)
-Clean
-Quiet
-Decent sized rooms but small bathrooms
-nice lobby area
-good/convenient layout of hotel
- a lot of parking and it's free
Cons:
-Rooms need updating especially bathrooms
-Small/awkward bathrooms
-No mini-fridge
-One of the main things I didn't like about this hotel was there was no free WiFi. When you just move to a new area and are looking for places to live internet is essential and charging $10/day for slow internet is somewhat tacky.
-surrounding area is somewhat dumpy
I stayed here for a couple days and then Pricelined another 3 star hotel for $45/night in the San Jose area and got a Holiday Inn right down the street that was a lot better value imo. -
Review from Smitcha B.
Los Angeles, CA
9/22/2008
This place received a 3 star rating on Expedia. They should lower it to a 2 star! You may not see many elegant pictures here, but if you try looking up this hotel elsewhere on the internet, they hype it up totally. This hotel is definitely over rated! Good thing I only stayed here one night. I had pretty high expectations of this place and I must say it totally bombed.
So happenly the night that I stayed at this hotel, they were having some sort of party in their ballroom(s) area hosted by some radio station. I should've known something was up when I pulled up to this place and saw many bright colored promoting type posters stapled to the trees surrounding the venue. Not only was it loud and obnoxious all night, I couldn't find parking! I bet you that most of the party goers did NOT even stay at the hotel, yet they took up all the parking lot. I was staying in the hotel and I had to park two blocks away. What kind of weak deal is that?
Definitely over rated and too hyped up. I'm not going to stay in this place again, not unless the pricing is ridiculously low and even then, I will probably stay elsewhere. -
Review from deb n.
Palo Alto, CA
8/11/2006 1 photo
http://www.wyndham.com...
Attend a country western and west coast swing dance event in September, Labor Day weekend, it is a small hotel. Convention rate is $85. We take over the whole place, all the ballrooms upstairs and downstairs. Upstairs the bathrooms are close to the ballroom.
Eateries in the hotel, the bar and Pacific Cafe. We normally order at the cafe then pick up the food then eat it in the ballroom, service is slow for take out and dining in, so we call it in from our cell phones. Eateries are walking distance but pricey, Moroccan, Chinese and Japanese, if you have a car, there are more eateries down 1st., downtown and Japantown is pretty close.
Rooms are small and walls and front doors are thin. You can hear your neighbors and the people in the hall. Sleeping rooms are small. A nice feature they do offer is watching the dance competitions that are in the main ballroom on the room's TV.
Staff seems to be a miss at the front desk and the restaurant, not helpful or lazy or don't care. Convenient off of Hwy 101 and free parking. -
Review from Patty A.
Discovery Bay, CA
4/4/2011
My husband and I attended an National Guard Retirment dinner. We stayed Friday and Saturday night. The bufett dinner I would have to say was WONDERFUL.
The room was clean however, it did not have a mini fridge. I am one who loves to take a hot bath and soak in the tub, there was NO plug for the tub. I had to call down and tell them NO PLUG. I kept hitting my knee on the end of the bed that sticks out.
There was not a VENT in the bathroom so when your trying to get ready for an event and it is very HOT standing there trying to put makeup on and is running down your face.
We could not find the remote for the TV so had to call to tell them we did no have one. However, the next day we found it under the bed. It tells you that they don't look or clean under it.
The first morning the breakfast was very good. However, the next morning we had the same thing as the day before except the scrambled eggs were VERY RUNNY. I was not about to eat raw runny eggs. The french toast were cold so I asked if they could microwave it for me.
If we only stay two nights I NEVER have the maids clean our room. I rather strighten it up myself because I DON'T want the maids going through any of my things. You always read things like this happening. I just ask for extra towels for us to use.
This hotel would not be my choice if we had to pick a hotel. We only stayed here because of the retirement dinner at this hotel and we received a discount on the room being we were attending this event.
Patty
Discovery Bay, Ca -
Review from Marisa F.
Salem, OR
7/26/2010 4 photos
I should have read the reviews before I booked it...yes, yes indeed I should have.
Checked in on a Saturday evening...they refused to accept my Wyndham Rewards card because I booked my room through Travelocity. Whatever.
The front desk girls were not friendly and I didn't wanna push it. I went to my room and rested for a little bit. The rooms are adequate. Certainly NOT up to Wyndham standards.
About an hour later I left my room on the hunt for some good sushi. As soon as I exited the elevator I was met with HUNDREDS UPON HUNDREDS of Hispanic people and their carnival music blaring. APPARENTLY, they have a freakin radio station sponsored fiesta every Saturday night. The parking lot was packed with these people and I was FURIOUS. I immediately went up to the front desk and asked them wtf was going on and how long the Mexican music was to be shaking my ribcage. The front desk girl was horribly rude and told me the fiesta will end at 1am. Well, shit. So, if I leave...where am I supposed to park? She again - very rudely - informed me that I can talk to a "tall man" outside about that. EXCUSE ME!? I'm fighting for parking with people who are here for cerveza and enchiladas?
SCREW THIS PLACE.
I picked up the phone and immediately informed Travelocity what was going on. They offered to move me to another hotel but needed to get verbal confirmation from the hotel employees that I would not be charged for the room. Well, the Travelocity employee called numerous times to speak with the front desk girls only to be put on hold and never returned to. I fixed that by walking up to the desk with the Travelocity employee on MY phone and handed it to them. The Wyndham employees were absolutely not helpful at all and would not guarantee that I would not be charged for the room...that I would NOT be staying in. I spent over an hour trying to move hotels but Wyndham wouldn't let me! I was scared to check out because the employees were so incredibly rude...I hated the though of them having my credit card info and charging me for the room that I didn't stay in. So, basically I said fuck it....I told the girl if I come back form dinner and have to fight for parking that I would be parking RIGHT underneath the breezeway out front.
When I came back...guess where I parked?! In the breezeway. Screw 'em.
The next day I noticed dirty room service dishes that sat out for over 14 hours...not very sanitary!
I will NEVER stay here again and I plan to inform Wyndham Corporate about the experience. Shameful.
PS - the bartender sucks. and the internet is free in the lobby only. I spent a lot of time in my pajamas in the lobby. WTF?! Wyndham, how could you do this to me?!?!?! -
Review from Jay S.
Los Angeles, CA
8/8/2011
Extremely horrible hotel experience. We checked in late on a Friday (everything seemed nice and normal in the lobby and staff was very helpful and nice). All downhill from there: starting with the scary elevator with a sign that reads: "watch your step" because the doors open before the elevator actually reaches the floor. Hallways leading to our room reeked of marijuana and alcohol. A lot of guests seemed drunk and we felt unsafe around them. Rooms were dirty, complete with garbage hidden in the lights in the bathroom. Carpet was dirty, phones were dirty - everything felt dirty. The only great thing: when I called to ask to be refunded and that I was leaving for another hotel that night, they refunded me without hesitation and did not charge me for canceling after already checking in (probably because they knew how terrible it was).
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Review from Melissa P.
San Jose, CA
2/16/2010
This review is based on the restaurant.
I came for breakfast here the other day, and i wasnt expecting much. But i got the buffet and the food was delicious! The eggs weren't runny (like usual hotel buffets) the potatoes were spicy with vegetables (my favorite) the bacon was cooked to perfection, and the orange juice was yummy.
I don't know about the other meals but if the breakfast is this good, i would go every day! -
Review from Kate L.
Livermore, CA
10/17/2010 3 Check-ins Here
Stayed here for a dance convention. Comfy rooms, good food, very friendly staff. I return every year and was glad to see the upgrades this year. Not super, but pretty darned good all around.
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Review from Dan V.
Allentown, PA
5/22/2010
Have to agree with many reviews. First impression is that u r staying at a lower end hotel. Very small bathroom area. Everything is outdated. The room is ok only, they tried to modernize but it's a bandaid fix. No free internet. I would look elsewhere.
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Review from Henry Y.
12/12/2007
Our company holiday party has been held here the last few years. This place makes me want to quit my job.
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Review from Polly F.
Palo Alto, CA
7/15/2010
I, like so many before me, stayed here the night before a long day at MEPS. It was completely free for me, but I would pay to stay here if ever a traveler happening by San Jose.
We got a free dinner and breakfast for (almost) being in the armed services, which consisted of some haphazardly prepared Chinese food and run of the mill eggs-bacon-toast breakfast, with pork sausages, fruit, and cereal available as well. The food wasn't gourmet but it was quite satisfactory.
A slight downer is that room service ends at 10 and it costs money to have a pitcher of water sent to your room. The gift shop closes at 10:30 and sells rather exorbitantly priced refreshments (3 dollars for a Dasani water, 2 bucks for Minute Maid cranberry apple...), but is convenient none the less. Vending machines are nearby for 24 hour beverage availability. There is a liquor store just a few steps away from the entrance, though I'm not sure how prices or hours of operation compare.
Rooms do not have a fridge. Beds are nice, with lots of pillows ( i cannot complain about this because I believe one's head can never be perched on too many pillows).
I figure if I were an out of towner staying here for the night, I wouldn't be enthralled but I wouldn't be disappointed either.
Limited channel selection but had all my faves (USA network, HBO, tnt, tbs). -
Review from Brian A.
Honolulu, HI
1/4/2010
I always wanted to try this place out since it was called The Le Baron Hotel long ago. I used to attend the many little baseball card shows that were put on here. So, when I found a great rate, I jumped on it.
Unfortunately, the list of things that this place could do better is fairly long. We didn't complain at all because we just didn't want to expend the energy into it since we were on our Christmas vacation visiting relatives, driving all over, and shopping. We actually got this great rate via http://www.Hotels.com. We stay in this area because it is close to my Grandfather's house and is convenient for us when we visit.
The room we stayed in was on the fourth floor and overlooked the entrance. It was pretty quite the whole time we stayed there even with facing the airport, light rail, the main entrance, and a party on New Years Eve going on. The room looked fairly updated and clean.There is no free internet like the website we booked from said, which is a big negative for me. I think it was $10 a day to access the internet. Also, we asked for a non-smoking room, but was given one smoking one upon check-in. One of the bigger things I would say is that they have "soft" water. So, it was difficult to wash the soap off of our skin when we washed our hands or took a shower. They only gave us a partial on the free soaps, we had to ask for conditioner and they only left us one shampoo each day, sans conditioner. They also removed the refrigerators. That, I guess I can understand since they zap a lot of energy and it wasn't a big deal since we were close to Grandpa's and it was also cold out.
The towels were also kind of rough feeling, but you can't expect plush towels for what we paid. What was also kind of weird was that we received different sizes of towels each time. Not a bit thing to me, but the girlfriend definitely noticed. It was also pretty empty when we went so it felt we almost had the entire place to ourselves. As a result, parking was plentiful. We never tried the continental breakfast since we were always on the go.
Overall, I would rather book a room at the Clarion right behind it in the future. -
Review from diana w.
San Gabriel, CA
12/29/2007
This place was better than expected. We had a huge room though the beds were really small. They only had doubles which kind of sucked. Otherwise our experience was pretty good. We even got free breakfast in the morning. Staff was courteous and nice.
