Mitch Wright Plumbing Heating & Air

Mitch Wright company does not honor their repairs. Very efficient at charging big $$$. Poor job with install and follow up. They installed an 18k unit 5 years ago and it has been nothing but problems for the last 2.5 years. This company fails to take responsibility for their mistakes and failures. 2 children under 2 yrs old in the home without AC due to Mitch Wright shortcomings. Do not use this company! They should be forced out of business

Both senior technicians that evaluated the system stated that the entire HVAC and tankless system were improperly installed an Mitch Wright should eat the cost of their mistakes and replace the system. $1600 worth of repair parts on top of the previous expenses over the past 2.5 years and no guarantee from your company on the parts or future warranty on the suggested repairs.

I requested the owner call me to discuss this terrible situation and he has failed to return my calls.

We had a great experience with this company! All five of our toilets stopped functioning, and we were in a panic. After leaving a message with with the answering service, Courtney called us back and explained that a tech would call us back as soon as possible and come out. Chase, the tech, called in a timely manner, and was at our house within 20 minutes of his call. Before my husband arrived back at our house, he had already diagnosed and fixed the problem. Both Courtney and Chase were friendly, kind, and helpful We highly recommend this company and would be happy to do business with them again!

Called this morning for emergency service. Was told on call tech would call me back within an hour. 6 hours later - NOTHING

Wish I could give zero stars. They conned me into signing up for there "club" for exceptional service as a "member". Was supposed to include HVAC service twice a year and plumbing inspections etc on a regular basis. That was 9 months ago and they haven't done anything. I called to have maintenance done on our HVAC units as the heat index has been over 110 degrees, they can't get here until late July. I fired them, called another company that is getting all 5 star reviews and the are coming Monday morning. DO NOT CALL MITCH WRIGHT, that would be so WRONG!

They stood us up on our first appointment. Said they would "put us on the schedule" for the next day. They came out and said it was too wet to do anything and that they didn't have any camera or equipment to check the pipes. Said they would have to schedule another visit. But they did take $90 for coming out! They never called to schedule a follow up. Don't waste your time or money.

Mitch Wright got my plumbing job done right, but they definitely overcharge. Ended up paying $325/hour for plumber and some PVC to reconnect disposal and new sink after a countertop installation. This was with the big deal price 15% off for being in the Mitch Wright club. Way out of line, and when I asked about the charge, they basically said too bad, that was what I was quoted the day before. Was quoted as a 4-hour "complicated" job that ended up being less than 2 hours, with just basic plumbing 101. Their priority scheduling for members is also a joke. Had a plumbing emergency last summer on a weekday. They said no one could make it for 2 days. I called another company and they came right out the same day.

Friday night my AC stops cooling the house. It's hottest time of year. Guy comes out at almost midnight. Replaces the capacitor and cleans the unit. Doesn't charge me but tells me he will be back the next day to check everything out fully and I can pay the bill then.....wow! If I could give 6 stars I would.

Service is immediate, on time, and professional. However, their cost on parts are way out of line. A blower cover switch should not cost over $200 dollars.

Another issue is every time I call on them for a repair, they come up with thousands of dollars in recommended improvements.

The high pressure sales does not foster a trusting environment.

I will never use Mitch Wright again. They lied to me, talked down to me, didn't take Covid 19 precautions without my insistence, tried to upsell me instead of just fixing my plumbing issue, and were rude when confronted with their misdiagnosis. I am left feeling like they, knowing we are renters, were trying to justify an unnecessary sewer line replacement that they wanted us to simply pass on to the out-of-state rental owners.

I called Mitch Wright out because my sewage line was backed up. I requested the $99.00 special to run a snake down my sewage line. Upon arrival the tech told me they would have to charge an additional $99.00 to run a camera before they could snake the sewage line. Once the tech ran the camera he told me my sewage line was clay and had roots. He then recommended the hydro-jetter at a cost of $400 instead of using the snake. Reason being the snake could pull in the roots and collapse the clay sewage line.
The tech came back about one week later to run the hydro-jetter then told me my sewage pipe was completely collapsed. While I don't know if it is industry standard, I was also extremely grossed out by the dumpage of our sewage on the floor of the concrete basement. The Tech and his apprentice left wet raw sewage for us to clean up.

Mitch Wright then quoted me $14,500 to replace ~30 feet of straight line sewage pipe with no obstructions (other than a fence that could be dug under or easily removed).

After receiving this absurd quote I called another local plumber for a second opinion. This plumber showed me via camera that my pipe was cast iron (roots cannot penetrate, except at joints which is rare) then used a snake cutting tool to eat up the clog. We pushed the camera through the sewage pipe again all the way to the city tap. My pipe was not collapsed!!!

I then called Mitch Wright back to let them know my dissatisfaction in the tech they sent out because he lied to me about the pipe collapse and material. I asked for a credit since I paid for the more expensive option based on the Tech's incorrect diagnosis. They sent out a second Tech to justify the first Tech's diagnosis, and this Tech - when questioned about the whole collapsed issue- rudely told me not to tell him how to do his job. Their Customer Service Manager then called and told me I was lucky I was not charged more, that their tech was correct, and that I need to replace my pipe (after constantly interrupting me on the call). He also did not check the video footage.

I was shocked that a local business would not want to better train their techs to diagnose issues or at least do something to correct issues that occur in the field. I will never use Mitch Wright again!

They did a great with the replacement of our sewage line, but they were coming out every 3 months checking plumbing and air. Every time they came out it seems things ended up broken that they say we need to replace. Their cost was very high!So the last time they came out they replace something on our air conditioner they the guy said he didn't know if he broke whatever it was that he replace. So, after they left our air line frozen over. So, we called the supervisor to convey our problems they we had been having with their service. But, the supervisor was very rude and over talked my wife and I! He just wouldn't not listen to our complaints. So, we canceled our service contract we had with them. Our experience was bad with them.