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Wired Extreme
Categories: Local Services IT Services & Computer Repair Local Services Electronics Repair IT Services & Computer Repair, Electronics Repair [Edit]
424 E Main StSte 102
Lewisville, TX 75057
(214) 222-5788
- Hours:
Mon-Sat 12 pm - 6 pm
- Accepts Credit Cards:
- Yes
5 reviews for Wired Extreme
5 reviews in English
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Review from Troy T.
Lewisville, TX
2/9/2012
These guys have fixed our Wii and XBox 360. The price was extremely competitve and service is top notch. Their interactive website is great for getting the status of your repair and they email you almost every step of the way. I've had repairs done for electronics at places like Best Buy and Wired Extreme should put on customer service seminars for places like that.
Troy T. -
Review from Patrick S.
The Colony, TX
2/8/2012
Wired Xtreme fixed my PS3 and was very friendly. I recommend anyone with ps3/360/wii problems and see wired xtreme!!
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Review from Muggie P.
The Colony, TX
Updated - 3/18/2011
This is a follow-up to my other review for this place. After my first review, the owner told me to contact him directly. When I did, he tried to tell me that I needed to pay another $20 and that it would take more time to fix my system. When I asked why, he said that they needed to re-solder my system because their attempts to "reflow my system didn't work." To those of you who don't know what this process entails, lemme explain it. Reflowing a system basically is over-heating the CPU and GPU chips in hopes that the old solder would just melt back into place. This is a really shoddy, cheap, and harmful for the system quick fix. Basically, it's a glorified towel trick that can be done at home in 15 min. When I called them out for trying to do a cheap fix and then extorting more money from me (probably did this to a lot of other people who don't know much about the tech end of their system) the owner decided to "no longer do business with me" and told me to pick up my system and only refunded $20 of my $40. I took my system to a place in Dallas and the guy fixed my system in less than an hour while I hung out at the Galleria. Sure it was a longer drive, but at least he didn't try to trick me out of my money and hold my system for 3 months.
So all-in-all this is a shoddy business run by a bunch of high school kids who will try to extort as much money from you as possible and then throw a fit when you call them out on being unprofessional. In the end, they did more harm to my system than good.1 Previous Review: Show all »
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3/5/2011
This place is TERRIBLE! I brought my xbox (RRoD) January 3rd, it is now March 5th and my xbox is… Read more »
Comment from Dillon M. of Wired Extreme 8/12/2011
In response to Muggie's latest post, a reflow is not a… More » -
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Review from Chad B.
Dallas, TX
10/6/2010
If you have a broken console, these guys will get it fixed fast!
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Review from Andrew P.
San Francisco, CA
11/2/2010
I posted a question on yahoo answers because I was getting disc read errors on my Xbox 360. A lot of people directed me to youtube videos but I was too terrified of destroying my Xbox myself so I chose not to go that route. Someone from Wired Extreme posted their website as an answer along with contact information for the company. I emailed them and they responded very quickly. At first I didn't want to use their service because they are all the way in Texas and I live in San Francisco, California(Go Giants!). But, after visiting their website and seeing all of their great reviews, I decided to chance it. Also, places around San Francisco seemed pricier than Wired Extreme. I had to pay $20 for shipping to the company and back to myself. Sounds like a lot, but again I am in California and they are in Texas. If you could drop it off at their offices then of course there are no shipping fees.
After I sent in my unit, it took about two to three weeks for me to receive it back from them. When I got it back the problem seemed to have gotten worse! Now, when I tried to play games with my unit it would freeze up. Before I would get an error and be able to back out and return to the main menu. I was pretty upset. I paid all this money and my Xbox still didn't work. Also, it had been a little more than half a month without my unit. I emailed Wired Extreme afterwards and asked them what I should do and if they even checked my unit before sending it out.
When I initially emailed I got an immediate response. This time I didn't get a response for a couple of days. This frightened me because I thought I might have been scammed. When I got an email reply I was asked to call Wired Extreme and was told that I would have to send my unit back to them. Along with the email there was a disclaimer stating this: "Please be aware that if we do not find a problem with the unit, you will owe for shipping and be charged a NFF (No Fault Found) fee if we do not find anything wrong with the unit." This bugged me because their testers obviously didn't find a problem the first time they shipped the unit back to me. So, in my mind if I sent the unit back I would be screwed and still have a broken unit.
A lot of my worries were assuaged after I called Wired Extreme. I ended up speaking with Dillon and we talked about what might be wrong with the unit. I told him exactly what the Xbox was doing because I didn't want to be charged more money and not have my unit fixed. He calmed me down and reassured me that he would be able to fix the issue and if not, I would receive a refurbished unit instead. Dillon also apologized and said that it must've been a fluke. I was also able to negotiate shipping payments with him due to it not being fixed the first time.
So, I sent my unit in a second time and I received it back in a little more than a week, which I thought was amazing considering the repair time of the first attempt. Dillon also called me, told me that he tested the unit himself, and that it was now working. I felt that that was going above and beyond what he had to do. That was awesome of him. When I got the unit back it worked perfectly. There were no new dings or scratches on the case. It had returned exactly as I had sent it to them.
With the last shipping experience I would rate Wired Extreme with five stars. But, with the entire experience I would give them three and a half. I will definitely be using them again if anything else breaks, and I will be recommending them to my friends if problems arise.
Specialties
We repair video game consoles and that means Xbox 360, Playstation 3, Nintendo Wii, Playstation Portable, Nintendo DS consoles. We can fix just about any issue on the consoles. We also do desktop, laptop, and mac repair.
History
Established in 2009
We started out in an apartment and garage just like many start up businesses and soon grew out of our location. We now have an established location located in Downtown Lewisville off of Main street.
Meet the Business Owner: Dillon M.
While being in High School, my own personal PS2 went out and with a background of working on computers, I decided to dive into my PS2. Soon, friends found out that I fixed my own and had me fixing their broken game consoles. With more experience over the years at various jobs and a few years in college for electronic engineering at ITT Tech and DeVry University, I started up Wired Extreme.
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