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Wicker Park Post Office
Rating Details »
Category: Post Offices [Edit]
Neighborhood: Ukrainian Village1635 W Division St
(between Ashland Ave & Marshfield Ave)
Chicago, IL 60622
(773) 278-2069
- Nearest Transit:
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Division (Blue)
64 reviews for Wicker Park Post Office
They have moved! 1300 N. Ashland, in the Jewel complex area thing. Maybe this is why I got in and out in no time, with no sass, with everything in order.
Word.
Today's date: November 3rd, 2009
The date on two pieces of mail I received a few days ago: April 24th, 2009 and June 26th, 2009.
The plot thickens.
1 Previous Review: Show all »
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3/18/2009
Let's see....
-Their postal carriers apparently don't know how to read, because I am always getting… Read more »
I'll keep this short since it's obvious how this place runs.
WORST. POST OFFICE. EVER.
- Always the longest line on Earth, even for the automated machine
- Mail is spotty and magazines show up ripped to shreds
- I am not Matt Shiner. He does not live at my address. Stop giving me his mail. I'd bet that wherever he is, he'd be interested to know his credit card is past due.
0
6
I received mail from the fall in the spring. Spring mail sometimes comes middle summer so that's not so bad if we lived in the year 1816. This post office has lost packages with tracking numbers and never offered to reimburse me. So I would say this place excels at incompetence.
By one star I mean negative one hundred stars.
I haven't received mail in over a week. When I called yesterday I spoke to a "supervisor" who answered the phone with ".............Yeah" and then told me to call back in the morning. I stated I worked in the morning and could she take my info down and contact the carrier herself (being that she is a SUPERVISOR). She then said, "What don't you understand? Call tomorrow. That's as good as you're going to get!". I asked for her name because I needed to put a name to this subhuman in order to process the negativity she was vibing me. She stated her name was "Who Dat". Now I'm not the smartest person but I'm pretty sure that wasn't her REAL name. I asked again. She said "Miss Brown" and stated again that I should call back in the morning when the carrier is present. Then she started cackling like an ungulating volcano and slammed the phone down on me.
Is it the job that turns these people into cretins or are they cretins who are drawn to this type of job?
Heads up Yelpers - they may now be shunting some 60622 packages through the Wicker Park Annex Post Office, which is a complete misnomer because it's really way in West Town south of Grand.
We had the pleasure of visiting this lovely branch recently when some crazy person who clearly doesn't know me well decided to send me a package via USPS. Here is what we can report over the Division branch:
1. Ease of Use - Little Improvement. Want stamps or to mail a package? I don't think this is your place. The sign at the door tells you to go to the loading dock to pick up packages (which is, by the way, on the EAST side of the building), where a sign greets you to say "don't go past the loading dock doors." No additional information is provided, you're just supposed to stand there and wait like cattle.
2. Customer Service - Marginal Improvement. Stood by the doors, help finally arrived in about 8 minutes. In the meantime, I did see quite a few workers having very important conversations with one another and wandering around looking very "busy." However, they didn't seem as hostile as the Division staff.
3. Efficiency - Marginal Improvement. I think it took them about seven minutes to return with my package and it was surprisingly dry and intact and still sealed. Inside the warehouse, the packages appeared to be neatly organized and we didn't get that "packed to the ceiling with packages from 1985" vibe.
All in all a waste of 15 minutes but not as bad as expected. Good luck Yelpers!
2 Previous Reviews: Show all »
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12/11/2008
I have now filed a formal complaint with the U.S. Postal Service regarding this post office. This… Read more »
This joint has apparently decided it is easier to simply send mail back to the sender as 'undeliverable' rather than actually delivering it.
I've had my bank and several publications contact me telling me that mail sent to my address has been returned marked 'no known address' 'address not valid', etc. etc.
If you want to lodge a complaint try poking your head into Rite Liquors...there will certainly be more USPS employees in there than in the Post Office.
Do not send packages if you are in this zip code!!!! There is a monster "in the back" that guards any and all packages, causing delays and preventing on time delivery. This creature enjoys time sensitive materials most, but watching people wait and fume is fun too. All the workers are sworn to secrecy, or the being will eat their families. It is understood that receiving a package shipped in this zipcode, will require a trip to the monster's lair. Consider yourself warned.
Well, who am I to mess with a good 1-star streak for this post office?
I unfortunately both live and work in the grasp of this post office. My mail carrier is as sweet as can be (I think her name is Jessie?). She knows who I am, she tells me, "I didn't deliver any bills for you today!" when I pass her on the street. She's just NICE.
Packages are my problem. My dog's allergy medication that I ordered from 1800petmeds hasn't come, so I decided to track down the tracking number. After tracking, I found that it's been sitting at the post office for 6 days, and they "left a notice," something that never happened.
So I called and talked to "Donna." She says she can't find the package, and I'm going to have to try back tomorrow. It's been sitting there for 6 days, what's going to change tomorrow?
I've heard how bad they are. And now the city has decided to outsource the once-free parking in front of the building and put a parking machine up. So either I dodge a ticket or have to pay $1.00+ to wait in the hour-long line to be told "We can't find your package."
Looks like it's time to rent a box.
EDIT:
My mail carrier is Adrian and she's the best thing that's ever happened to that post office. After she found out my package got lost, not only did she find it, but she delivered it to me in person at my office. I didn't even have to go wait in line! The staff who work in the office still suck, though.
0
4
This places sucks. I hope USPS loses all its funding.
Had to wait 30 minutes to get a package, then I was told that I can't use an out-of-state drivers' license to prove my identity (but they would "extend the courtesy this time"), and then the LOCKED US IN THE POST OFFICE BECAUSE IT WAS CLOSING AND WE HAD TO WAIT FIVE MINUTES TO GET OUT. Manager of this branch, if you are reading, this place is a disgrace and just shows monopoly inefficiency at its best!
My tax return check got put in someone else's mailbox. My mail carrier regularly puts mail in my box for a guy who used to live in the unit below mine, despite my putting a big 'ol sign on my mailbox that says he doesn't live here and I am not accepting mail for him. So Justin Barber, if you're reading this: Contact the post office and get your address changed. It's been two years, dude.
Other than my tax return, there are at least 2-3 pieces of mail a week that are addressed to me but placed in neighbors' mailboxes. Most are nice enough to put the misdirected mail outside my door. Some of them are opened, though, which is really disturbing....
Okay. I am a patient person. I am a person who does not often question whether or not she should have to wait in a two-hour line in order to mail something. These things take time, and I'm really not all that important!
That being said, I do not think I am so unimportant that I should have to wait literally ten minutes for the employees to finish a casual chat about personal matters before calling the next person up. This has happened to me many, many times at this particular branch.
Other characteristic shenanigans: I was going to attend a wedding, and my dress was at my mom's house in Seattle. I paid to have her next-day mail it to me, because that still cost less than getting a new dress. I spent the day working at home, waiting for the package to arrive. It didn't. I checked my mail at three, found a "sorry we missed you" notice in my box and ran to the post office. Waited in a line for half an hour. Was told they didn't have my package, because it was still in the mail truck, which was on its route. I think it was the crazed look in my eyes that made the clerk let me know that if I returned an hour before closing, reminded them of my package, and waited for the truck to return and get unloaded, they could probably get me my package. They didn't want to make any promises, though. I followed these instructions, was given death-glares while I waited, and eventually did receive my package. This should not have been so hard.
Shenanigan #2: I get the "sorry we missed you" notice. I wait in line for an hour and a half, and while they confess they have my package, it isn't where it should be, and they can't find it. Maybe, over the next week, when they have a spare moment, they will use that spare moment to look around for it. I return every week, for the next month, hear the same story, and then give up.
Transactions here follow a simple script:
*Queue*
*Queue some more*
*More queueing.*
"Hi, I'd like to mail a parcel/buy an international stamp/complete a very simple transaction that shouldn't require you to go 'out back'"
"Ok, I'll just have to go out the back."
"No worries."
*Inordinate wait until clerk returns. Transaction proceeds.*
Some visits require multiple visits out back. At these times, I often notice that I'm not the only customer whose clerk needs to get something from out back. So what are they doing back there? My guess is that they're running a bet to see who can go out back the most on a simple transaction or who can stay out the back the longest. Alternatively, perhaps they're creating a video of frustrated customers for youtube. If anyone finds it, post the link here so we can all see ourselves.
The absolute worst! Avoid at all costs, avoid at all costs, avoid at all costs!!
Yep, no package. I guess "we're doing all we can" means "the carrier went to your old mailbox and didn't see a package." It's gone for good. I'm beyond pissed.
Call me crazy, but there should definitely be some sort of letter for these situations. Something like, "Hi, a package was delivered to this address for [insert name]. Please place it in your mailbox so we can get it to the appropriate person."
What kind on indecent people don't return packages that are clearly not meant for them?
The extra star still remains because my contact there (Kelly) would follow up with me almost every day, so that was nice.
1 Previous Review: Show all »
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3/21/2009
I have a pretty big beef with the Chicago mail system, and it only gets worse with the Wicker Park… Read more »
I'm not sure who walks into a post office and doesn't expect to wait. It's just one of those facts of life: sky is blue, water is wet, and you'll wait in line at the post office or the DMV.
I come here often because it's my local branch office and I usually mail at least one package per week. When I first started doing this, I wasn't sure which way of shipping (first class, media mail, priority mail, etc.) was best for me. The clerk helped me find the best way for my packages and even now, always answer my questions succinctly and politely--and always tell me if there's a cheaper way to ship. When I had to deal with certified mail and return receipts, Tyrone helped me through it and it turned out really well.
I've asked, and for those of you who don't like to wait in line, Mondays and Fridays are bad days to mail things. Well done, post office.
Wow! I am really shocked everyone (42 people) has given them a 1 star review. I guess I will be the lone wolf, besides another gentleman to give them a good review.
When I moved about a month ago, there was a debacle with my change of address. The mail carrier decided to go on vacation without processing my change of address form. Something told me to take it to the post office myself, but I was in a hurry and being lazy. Two weeks had gone by and no mail from my old address had been sent over. I called my old post office and spoke with a total of 8 people about processing my mail only to keep hearing, "your carrier is on vacation". I tried to yelp my old post office and could not find them to give them their well deserved 1 star.
When I moved, for some reason my new carrier kept placing my mail in someone else's box. The girl upstairs was nice enough to place my mail in front of my door everyday. ( I guess I should do something nice for her, huh). I called the post office, even after reading all the negative reviews on here. I told them the issue of them placing my mail in my neighbors box and the woman on the phone told me they will straighten it out.
Again, after that I looked at all the reviews on here and saw the same issues which were never resolved, so I just assumed I would have the same issue. Well......I have never had this issue again, so far at press time of this review and the great service has been going on for about 3 weeks now.
Wooohooo!!!!!!!!!
I just filed a formal complaint with the US Post Office after the Wicker Park Post Office told me that it's my responsibility to find my mail once it is delivered. "It's not their fault that it winds up in the wrong mailbox. People must be stealing it."
Really?
This place need to be bombed.
I just want to follow up.
In summary: you seriously f@#king *Suck*, Wicker Park Post Office.
"Customer not available or business closed"
Nope. Our normal business hours are 8am to 6pm every weekday (at least). We get deliveries from every other possible source, just not you... sometimes.
(ps. Our actual carrier, she is the one of the most pleasant and competent people I have ever encountered... ever? but if she takes a day off, we can tell (no mail). I probably need to review her individually.)
1 Previous Review: Show all »
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10/14/2008
Standing in line for 30 minutes at an empty package pickup counter, eventually told by a postal… Read more »
If I had to serve wave after wave of entitled yuppies and art students (and art students-turned-yuppie) with chips on their shoulders, I'd probably give pretty shitty service too..
Especially when being called every name in the book, complained to incessantly, and brought things like hula hoops in no packaging and then asking them to mail it out... (no really, this happened).
("Can't you just hang it from the ceiling to weigh it?")
No, but seriously... Thank the flying spaghetti monster for unions, and fuck people in line who complain about workers who have benefits and paid vacation... Oh no, they have a pension!!! Let's insult them some more... and call them thinly-veiled racist comments like "baboon"...
It's a true sign of the times when working people are insulted by those with the ability to dip into their trust fund in cases of emergency. It's also amazing that in a city with such a rich history for workers rights, so many are completely ignorant to them.
If it's time to take a break, you take a break. If it's time to take lunch, you take lunch. If it's time to go home, you go home... I'm sure that YOUR package is really important, and that if you have to wait 1 more minute in line you'll "just simply EXPLODE!", but really... you're not the center of the universe.
However... I'm sure your scathing review on yelp will help make things better.
Never mind that the people at the counter don't make the schedules, or decide how many people are available to help your royal highness... Regardless, your dim-witted self will probably yell at them about it, but of course only when you're at the back of the line, so that they can't see your face.
I have never gotten rude service here. I have always treated the people at the counter with respect and I receive it in return. Perhaps there's a simple life-lesson in all of this.
I'll leave that to each of you to figure out... or not.
I am basing this review off of a phone call I just made to the Wicker Park Post Office. It could be a two star but I'm kind of in a shitty mood, so they get one. Bah.
Anyway I just called to ask a question in regards to a notice for a parcel that wasn't delivered to me. They took 3 minutes to pick up the phone (which I expected due to lines, customers, busy work, or just plain laziness) and when they did pick-up, it sounded like they were chewing in my ear and I made a hesitant "Hello?". It was a short-lived conversation. One of my questions was answered, but they decided to hang up before I could ask another, and with no kind of goodbye of course, just a click.
Booooo.
Maybe I'll give them a better rating once I'm in the post office and am dealing with the employees face-to-face, but for now, 1 star review.
They have been delivering mail that doesn't belong to our office for as long as I've been here. I've told the mail carrier multiple times that mail belongs to the office across the street. Even after I write on the envelope that the office is no longer located here they still REDELIVER it back to us. I just don't get it. They also won't pick up outgoing mail that is very obviously outgoing mail unless I am at my desk and force it upon them. The only good mail carrier from this place is Adrian. Such a sweetheart. They changed her route so we don't see her anymore and it makes me sad.
I would rather give this Post Office 1/2 star- They have finally pissed me off, I have 3 packages that were supposed to be delivered last week that never showed up. All three of them said they were delivered on the USPS website at the same time- I've since called USPS HQ to have them deal with this f*n goof... who knows if i'll ever receive those packages. I freakin' live 4 blocks from the office. This is the second time in 3 months I've had problems with this post office. I have learned my lesson. This is a government run business, for crying out loud.
Now I'm pretty sure it has to do with their closing. Good riddance.
One day I come home and see a dreadful postal notice "sorry we've missed you" I was expecting something important so I didn't want to go through the hassle of waiting another day and since it was still early I decided to take my chances. I new there was going to be a line but this one was almost out the door. I asked one of the employees thee if I have to wait in line or maybe they could just give me ma package. I was told I had to wait because there was no one in the back to help me. After 40 min I finally got my package. The lady that was helping me was super nice but I guess I was just in a bad mood to appreciate it.
There's very little that I can add to the barrage of horrible reviews of what is easily the worst post office in the world, but I will say this:
I'm 90% sure my mail-woman is regularly stealing my US Weekly's.
I live in a converted factory condo building, with a central mail area. The mailboxes all require keys, so I know it isn't a neighbor. And it happens a lot. Beyonce's wedding issue was a week late. I just plain never got the Jennifer Hudson issue. Shannen Doherty, also a week late. The late arrival of the Sarah Palin issue was a surprise, but I guess this election interested everyone. I used to work for US Weekly, and I know that subscribers are supposed to get their issue on Thursday. So I'll accept a couple of days here and there, but when it's repeatedly a week late, if I get it at all, I know something's up.
I've moved 3 times since I first came to Chicago, and I have never been able to escape this post office. Someday. . .
And now, a few positive comments:
Tyrone is one of the friendliest clerks I've ever encountered at any post office anywhere. Go see Tyrone.
The automated postage machine works often. Its service is apathetic, but it's a machine and does not have emotions.
Wesley delivers our mail like he's on a mission. Excellent.
If there's a case to be made I'll happily put in my two cents. This was the post office at my previous address and I have to agree they're the worst with delivery and customer service that I've experience out of any branch I've had to patronize on a regular basis.
I would often have checks and invoices returned over a month later either opened, destroyed, or damaged in some way. We would often have streaks last several weeks where no mail was delivered at all.
Everyone in the building had a mailbox but the carrier mostly chose to use the stairs. On a few occasions I'd see a carrier, cart parked in front, picking up his pre-route pint at the neighboring bar/liquor store.
The worst is the line that forms everyday, sometimes starting even a half hour before they open the doors, that stretches around the interior and out onto the sidewalk and hardly ever dies down.
Yesterday, I stopped by to purchase stamps for 75 postcards. I was informed they are out of postcard stamps. A post office with no stamps? Bank of America, do you ever run out of money? I see a problem with this situation. An extra star for the visibly weary but still friendly clerk.
1 Previous Review: Show all »
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4/17/2009
This review isn't for mail delivery, or lack thereof. I'd like to touch on driving habits of postal… Read more »
With the economy in the state that it is, this place needs to permanently close its doors and kick those pathetic "workers" onto the street.
They act as though we are barging in on their day, that we are requesting too much.
Not only are they never stocked on boxes, labels..just asking someone if they can grab me a box is way too much.
They always disappear for 20 minutes at a time after serving one person, and I see half the staff just sitting around in the back than doing their work.
Not only have I not received mail in a couple of days, but this is the third straight package that has become lost in the mail. I know more than anything those people tamper with our magazines, packages, letters, etc..
I wish there was a remedy to the situation, or at least fire all those rejects and hire people who are actually excited to work..
remember workers....the reason why people are "hostile" or raising their voices, is because you are injecting them to your non working ethics..
we should all gather and protest..
A few instances in which my mail does not go into my mailbox:
- On saturdays
- When it's too rainy
- When it's too snowy
- When it's kind of icy
- When the mail person throws it on the floor
I often get two of the same magazine at once. No, not two of the same issue. Like this months or last months. Or like that one from 3 months ago along with that one from 4 months ago. They used to do the same thing with netflix. It's like they get a magazine or a netflix and then notice the old one laying around and go oh crap we better throw that in too!
To keep things positive, I would like to offer some solutions to my fellow neighborhood residents:
1. Buy stamps online. Of course if you think this one through you will soon realize it's a faulty plan because that would involve something actually needing to get to your residence via USPS. Which brings us to part two of the plan:
2. Get a box at MyOffice (http://www.yelp.com/bi...) and have them sent there. You can get all your mail and packages delivered here and NEVER HAVE TO SET FOOT IN THE POST OFFICE AGAIN! Finally, life is good again.
This is one of the few places in Chicago I hate with a burning passion.
1. I can't leave on a day I'm expecting a package because it will just be left out on the steps to be stolen if I don't get it on time. Not only is the person who delivers too lazy to leave a notice and take it back to the post office for me to pick up, they are too lazy to even buzz me to let me know one is there. I work from home so I know they've never tried!
2. Bad weather days more than they should = no mail days.
3. LONGEST WAITING TIME EVER!!! This is not a joke, I can drive over to Lakeview and use the post office there and drive home and still not even come close to how long it takes at this post office even with only a couple of people ahead of me in line.
4. If you complain they don't listen.
5. That is if you can actually find someone to complain to. No one who is in charge ever seems to be there and the phone is never picked up if you call to complain. Today I called several times and each time it just rang and rang and rang.
6. The post office is two blocks from my house. I mailed my boyfriend a valentine last year a week before Valentines Day. He lives with me. He got it AT THE END OF MARCH!!!!! F u wicker park branch for messing about with my love.
Once again this post office blows. We never get all of our mail. We however get the mail from the past twenty odd persons who once lived in our building.
With the Christmas season upon us, we've been ordering items via the internet only to have them come up missing into the blackhole known as the wicker park post office.
Our mail delivery person is horrible and should be fired. We try and complain but why even try talking because they are a load a slack jawed government slackers who could care less if there doing there job.
Wicker Park Post Office I hate you and your employees.....
1 Previous Review: Show all »
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10/14/2008
not only do we get our mail we get the mail for the people who lived in our apartment for the last… Read more »
The worst ever. I feel kinda bad for the staff here, but at the same time I think they could work a little faster. It seems like bad management. They need more staff to handle the volume of customers!!
Phone call one - endless ringing followed by a busy signal.
Phone call two - conversation with Alice who tells me the mailman is under no obligation to come pick up my mail. Transfers me to superior who never picks up.
Phone call three - Alice picks up, I let her know that I was on hold for 25 minutes, and to please transfer me again. She tells me its not her job to transfer me and that she's busy doing other things. I would have begun the counter-offensive, but she hung up.
Classy!
What a joke.
What a slobbering buffoon of a joke.
I've spent many painful hours standing in line at this post office and can basically guarantee misery every time I go.
After the first time I ever went to New York, I sent my film out to be developed, and the Wicker Park post office lost, beat up, and generally sat on the delivery of my photos and negatives for three months. THREE MONTHS.
I blamed the photo company. So imagine my shock after five or six visits to the post office when the tattered box finally showed up at my house, postmarked the day I ordered it, and the stamps and tags and everything showed that it had never been redirected or anything.
They just chose not to deliver it to me.
Does anyone remember about four years ago when the post office sent out a letter to everyone in the area? It was a survey of some sort. It said they'd received a lot of complaints about this post office and they wanted specific details about our mail service. For completing the survey and sending it back, they gave everyone like $10 in stamps or something. Which is funny, if you think about it, because they were relying on their deadbeat carriers to bring back the surveys. I'm sure none of them made it back.
That should tell you a lot about this post office.
I'm giving this post office one more star because they held a package for me around Christmas time to ensure it didn't get lost making the four block journey from the post office to my house. They were rude when I went to pick it up though...
1 Previous Review: Show all »
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12/23/2008
One star doesn't even describe the pain and suffering this post office has caused me and my… Read more »
Mean, Awful, Belittling, Angry, Sad
Not a good way to start off the morning - with the people who work here.
Sorry I needed to get my mail...really, sorry to bother you at your job.
Horrible.
I hate this location with every fiber in my soul.
They should fill the whole place with do-it-yourself mail kiosks like the one they have in there. I wonder if the employees know that they're supposed to be "working."
Just reading these reviews brings back a wave of repressed anger from my previous life in 60622.
Our USPS-owned mailbox broke, or actually, the lock broke. Our mail stopped coming. We got pissed. They told us it would be repaired, "next Monday". Next Monday never came. 8 weeks later, I was still going to that post office every other day to retrieve our mail since they would no longer deliver it. What a joke! And when we tried to outsouce the repair to someone else, we couldn't get the clearance to do it. Luckily, I was working from home at the time because between finding a parking spot off of Ashland and waiting in 20-deep lines, it consumed at least an hour of my day, per trip. Yikes. I can't tell you how many calls I made to USPS employees who didn't get it, didn't care or just hung up on me. I'm officially escalating the nomination from worst USPS outpost in Chicago to the worst in the entire United States.
I've lived in Wicker Park since I was 5. It's always been bad. To call it Kafka-esque is a compliment. It's worse than any scene in Terry Gilliam's "Brasil". Actually, if you ever go there you will feel like Sam Lowrie does at the end of that movie. I'm talking about the director's ending that is bleak and depressing.
Go to the USPS on California (not sure exact spot). I like to go to the USPS at Irving and Southport and look at the purdy mural.
