Wicked Smart Movers
- Hours:
Mon-Sun 8 am - 9 pm
Selena J. said: "Quoted 2.5 hours but finished in 2. Professional, courteous and careful. Reasonably priced. Great experience!" read more »
15 reviews for Wicked Smart Movers
15 reviews in English
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Review from Melanie M.
Charlestown, MA
2/19/2010
When my brother had a truck he helped so many people move - I was tempted to buy him a bumper sticker that said "Yes this is my truck and no I won't help you move." I actually have two brothers so for most of my college years I never needed movers. I found that the older we all get - the less psyched they are when I find another apartment of my dreams.
I was thrilled a few years ago when I found Wicked Smart movers. Now whenever I or someone in my social circle or family needs to hire a mover - we won't use anyone except Wicked Smart.
And, yes, I still get phone calls from friends asking if my brother has a truck. Now I just send them to http://www.wickedsmart... and I know that Jay and his team will take very good care of them.
My stuff is very important to me. I learned very quickly when I found their website the first time that these guys were thorough and organized. Their on line form asks all the right questions so they can get back to you quickly with a quote. Their hints for preparing for the move helped me to think through everything I needed to do on my end to pack and be ready for the move.
I was most impressed with how quickly I got a response from them.
I also really loved the mention of offering the movers a cold drink. It's something my parents taught me. And it showed me that this guy cares about the people who work for him. And he knows that if he takes care of his staff they'll take good care of me.
Each time I've used Wicked Smart Movers (2 times personally) or recommended them - more than 10 times easily - we have nothing but rave reviews.
Jay is great to deal with and does his best to estimate how long the move will take based on the information you give him. The movers are always on time and professional. And I just really like going with a local owned business for the personal service rather than one of the chains or bigger companies where you're just a number.
You can't go wrong with Wicked Smart. -
Review from Melissa W.
Madison, WI
4/30/2007
After another moving company crapped out on me, I called Wicked Smart Movers (I love their name), and they were able to send two guys out to help me within an hour. They literally saved my butt.
The guys worked really hard, were friendly undergrads at BU, and were finished with the move way before the time that I had estimated. They weren't professional glove-wearing guys, but they were strong, fast, and reliable! It was amazing. I was very pleased. -
Review from Ali E.
9/13/2007
I called these guys purely on the basis of Yelp reviews, and was psyched with the service. Everything was totally quick and easy. I got a team of Rasta movers, all dreaded out, and they were all very chill and very professional. A big drawback was price - I wasn't about to move my pull-out couch by myself, so I was willing to fork it over, but it was still a hefty sum. And my late-morning move actually happened at like 2pm, but considering it was moving day for pretty much everyone in the city, this wasn't altogether unexpected or unwarranted.
I'd definitely recommend them. Irie. -
Review from Jessica C.
Malden, MA
7/17/2007
Don't hesitate - call these guys today if you've got a move on your hands. Here's why...
First, I contacted Jay, after finding his listing on craigslist. He was the first that I contacted and within 24 hours I had an email back from him with the full details. Everything was up front and honest with NO HIDDEN FEES - key if you've ever dealt with other companies. So I emailed to book, and within 48 hours I had my move booked for a VERY REASONABLE FEE! Talk about quick turn around and awesome service. Plus I emailed on Monday for a Saturday move - so they're really quick!
On the day of the move, the movers (Jude and Adam) arrived right on time and were a pleasure to work with - polite, well presented, and efficient - not to mention strong as bulls! ;) I don't think they stood around or wasted any time, as some of the other posts commented - but everyone gave them 5 stars so it couldn't be bad.
The move went smoothly - they did it all, including getting it all downstairs and packing/unpacking the truck. Everything was in there really tight - so I felt comfortable driving the truck ( you have to rent your own truck but that's easy! And they'll drive it if you don't feel comfortable driving - but renting the truck yourself keeps the prices down.)
In the end, we were happy to tip the two man team for a job well done.
I would highly recommend them - check out their site: http://www.wickedsmart.../ -
Review from Ryan J.
Cambridge, MA
10/15/2007
I had a nightmare of a move which required a) changing my move date at the last minute and b) changing the pickup point and c) getting the movers to unload a storage crate in some far-off and mysterious industrial area into a uhaul.
The mover dudes (Jude and Scott) were awesome. Hard working, and fun to be around on what was a tough day. Jay was great to work with, and uses email to communicate - which is nice because it creates a paper trial and its my preferred MO.
I found WSM on yelp, and used them because of the great reviews. Totally 5 stars. -
Review from Julianne L.
East Boston, MA
7/7/2008
Awesome guys. I had never used movers before and had heard horror stories from my friends who have used movers. So, I always tried to get out of it the cheap way by doing it myself but then ended up paying for it in all-day moves and exhaustion. Then I found Wicked Smart Movers through Yelp and I'm recommending them to everyone I know.
Jay Poole, the owner, was professional and responsible and the movers that came to our place were quick and thorough. They didn't break or knick anything and they actually found their way to our new place in Eastie without getting lost. They charged $99/hr for a two man crew, a dozen furniture pads, a dolly, a hand truck and a 16ft box truck. There's a four hour minimum for the move and they have an additional $45 flat fee to offset commuting cost and insurance on the truck. It was the best money I've ever spent!! -
Review from Brian S.
San Diego, CA
9/2/2008
Pros:
* Jay was knowledgeable and helpful on the phone.
* The moving team showed up on-time and with the correct truck and equipment.
* The rate was quite reasonable.
* The move fit within range of time that Jay had estimated.
* The movers were friendly.
Cons:
* The movers were very skinny and had difficulty lifting some items.
* They were definitely not the fastest movers I've had and took frequent short breaks.
* Several items were damaged due to the way the truck was packed.
* They could have done a better job packing our storage space (they put our mattresses on the outside, so we have to move them to get anything out)
Overall, I would say that the moving experience was about average, though the cost was better than average. ($110/hour for 2 movers + 16-foot truck, plus 1/2 hour travel time and $60 flat fee). Jay seems like a nice, knowledgeable guy; he just has to make sure he keeps an eye on his operation as it gets bigger. -
Review from Adam W.
New York, NY
8/22/2007
Maybe this is unfair, because I didn't actually use Wicked Smart Movers. After pricing several (and, as far as estimates go, Wicked Smart Movers was not the cheapest we found), we decided to move ourselves. While Jay had been initially very responsive and nice to deal with, when I returned his call to let him know we had decided to do the move ourselves, he simply hung up on me.
That's it: Click. Maybe their service is great, but after hearing on Yelp how "professional" they are, I had to post this, because I found their behavior downright rude. Even if people decide not to do business with you, being professional means losing business with courtesy and grace, not slamming the phone down on someone.
So, take this not as a review of their service, but as a comment on their professional demeanor. Everybody else seems to have been pleased with them. -
Review from Snake E.
Cambridge, MA
7/23/2009
I was very happy with everything regarding scheduling, timing, etc. It was easy to get movers for my requested time slot even though it was at the height of student moving in season.
The movers looked kind of skinny and weak, but I was surprised with how strong and fast they were.
My only gripe was that we had one piece of furniture, a china cabinet, that they weren't able to maneuver up the stairs no matter how hard they tried. They get points for trying, but they lose points for not being able to disassemble the piece. They tried but weren't getting anywhere, so we all agreed to give up and it stayed in the driveway.
Anyways, the next day I gave it a shot and had it apart in about 20 minutes. I then carried the two segments up 2 flights of stairs myself.
I guess what I'm trying to say is that they are prompt, fast, and hard-working, but in my experience are not the most inventive of movers. If you have any tricky situations, I'm not sure what might happen. Overall going with these movers is a good choice though. -
Review from Geoffrey R.
Cambridge, MA
11/11/2007
I had ordered furniture delivered to the door and needed someone to help me get it up the stairs. I told Jay about my situation, and that the time window was a bit open. He was great to work with and Scott (the guy who came out) was very helpful. In the morning I had to move the initial time from 10 to 12:30 and they were happy to make the change and not charge me for it. The only mild complaint was that they showed up 10-15 minutes late, but when dealing with movers... That isn't that bad.
Listed in: My Neighborhood
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Review from Brian S.
Roxbury, MA
2/29/2008
I used Wicked Smart Movers back in September, in large part due to their positive reviews. I'm very happy that I did. Though they aren't quite perfect, the experience was still overwhelmingly positive and I wouldn't hesitate to recommend them.
First, the couple of issues I had. Most notably was the timing of my move. I know I was moving in September, so I knew there would be issues, but I was disappointed at how they were handled. I opted to move on 9/2 to save money and actually get a booking. My old roommates let me move my things into a spare room so the new roommate could move in and I came back the next day for my move. I had originally scheduled an early afternoon move, but was called the a couple days before and told they could come at 10am. Great, I thought. I actually wanted a morning move. Now, remember, that I no longer live where I'm moving from so I have to tack a hour long commute to get there on the subway. As the train pulls into my old station, I get a call. They need to push back the move to 2pm. While I was getting there early to be safe, this was only a half-hour before the move and it was obviously something they knew the previous evening since the problem was that they didn't get all their moves done the day before because some moves took much longer than they were scheduled for. I get that, but it was really late notice. Then I go back at 2pm and they wind up being 4 hours late and don't arrive until the evening, making me VERY concerned about how long this would take. I was booked for 4 hours, the minimum, so the possibility of this taking until 10pm at night had me worried. Which is also my other issue. 4 hours is an awfully long minimum booking. Mine was done in much less time and I wish they had even a 3 hour minimum. Again, I know why they do it, but some movers do set the minimum move at 3 hours so its not unheard of.
All that said, the crew that came were phenomenal. Very hard-working and dedicated professionals who took their job seriously. I really respect that, because I'm sure its not a ton of fun, but they were superb in attitude and effort. Indeed, a move from Malden to Boston of a decent amount took just over 2 hours. It helped that I moved everything out of my bedroom already, but it was mostly due to their eager and productive effort and I was really grateful to them. After a lot of stress waiting around for them, it wound up a remarkably pain free move and I was happy to send them off early. Both guys, I'm sure are very laid-back types but they knew to take this job seriously and did an outstanding job. Both spoke highly of Jay, who runs Wicked Smart, and I'd respect their opinion.
All of my issues were leading up to the move. Once the movers arrive, everything went so smoothly and professionally that I am very forgiving of the delays and rescheduling. It seemed abundantly clear that it wasn't the fault of my moving crew so I'm disinclined to hold it against them. Outside of peak move times, I'm sure you can get a shorter minimum move time, too. I would not hesitate moving with them again or recommending them. -
Review from Tracy H.
Boston, MA
8/21/2008
I hadn't used movers before, but I was moving to Boston, where I didn't have my friends to barter beer for moving help. Found these guys on yelp, and I wasn't disappointed. They were a bit late because their previous job had some problems, but they called to let me know.
They worked fast, entertained themselves, and were done in the time that Jay (the owner) estimated.
I'd use them again in a heartbeat, and totally recommend them. -
Review from Darlene O.
Nashua, NH
3/25/2008
I called and didn't use them. Why? First off, he ask me to send him an Inventory List, for me to call and get a parking permit like I was his admin, after telling him I was busy and didn't have time. While he was somewhat nice on the phone, he came off to me..as arrogant and I went with another moving company. He gave me an estimate of 5-6 hours for a move that took less than 2 1/2 for them to move in and told me it was a waste of his time do it for less than th3 $600.00. They've gotten good reviews, and I'm sure they're good but being in business, I couldn't get pass the initial call. A real turnoff!
Comment from Jay P. of Wicked Smart Movers 5/2/2009
Sorry for the misunderstanding, we ask everyone for a list… More » -
Review from laura a.
7/5/2007
love these guys, and so glad i found them through yelp! they moved our apartment for $99 an hour, and even did the whole hassle of renting a truck for us for only $49..awesome! $49 to deal with renting the truck, picking it up, AND driving it? (not to mention the hassles you can get if the uhaul you reserved isn't there?)
the guys were a little late (my "afternoon move" started at four o'clock), and took half an hour longer than the estimate (which i would understand if it didn't take them literally 20 minutes to unload the truck, and most of the time was spent loading it up and it felt like there was a lot of standing around), but i shouldn't complain because NOTHING was broken or scratched so clearly the time spent loading up the truck so carefully was worth it! these guys even moved all the annoying little pieces of a disassembled ikea desk!
we bought them pizza and water and they were appreciative. treat your movers right and they'll treat you right! if we're moving within the city again, i'll definitely call jay! -
Review from Abby R.
5/29/2008
Bless wicked smart movers! Bless their little rasta hearts! On Tuesday I decided to get movers to load my truck for Thursday - and they were available. The price was right and there was a 2 hour minimum, which was totally reasonable. What would have taken me 8 hours to do (in a makeshift sort of way) was expertly accomplished in under 3 hours. I KNOW nothing will move in my truck!! They were very friendly and professional, and appreciated the donuts and drinks I had for them. Jay was also professional and helpful over the phone, and made no mention of any inventory list - or ikea furniture. And, for what its worth, I have a lot of ikea stuff and bottom line is, it is pretty ....... shaky. They got my ikea stuff out in one piece which I was surprised about. Also helpful is to read the website and follow their tips - ie have tape and rope on hand, and tip for a job well done. I was really really pleased and wouldn't hesitate to use them again! I wish I could have them at the other end of my move!
