Wet Pools

I have been searching someone to help with clogged pool lines for two weeks and other companies either did not want to take the job or did not show up. I called Wet Pools and they were able to come to my house the next day to service my pool while I was at work. By the time I got home, problem solved. So I'm very happy with results and the customer service was so nice to work with. I will be using this pool company for future needs.
Thank you!!

All pools take time, duration for the finished product & enduring messes. Our finished product is a dream come true! Even some of the unknown mistakes were to our advantage. We were not charged more than the final quote and ended up with a superior pool from the ground up. As things evolved we were continued to be asked what options would could take. Several options that made our pool stronger, with better amenities, including some of my own art tiles into the upper border rim. We have water falls that we didn't order, but not charged for because the plumbers made the mistake. It is truly everything we wanted & more. Integrity really matters to this company!

After a bad start with them, they worked hard to make ammends.
Full story: They gave me an estimate where they described the work scope but they had actually forgotten to account for a big chunk of it on the cost. I applied for a loan to pay por it, gave them a check for 50% and after that they called me to inform they wouldn't do it for that price (they had missed the cost of concrete work, almost 3k), and asked me to go pick up my downpayment check. I was pretty mad at them. I was already in debt, it would have been hard to apply for another loan and I thought I had to wait another summer to get my pool renovations done. 
I posted some bad reviews online, they noticed my dissapointment and called me to make ammends. 
Colleen and Doug worked to get some contractors to complete the scope they had missed on the quote, they offered me some disccounts to help me afford it. 

Now that the work is done, I am pretty happy with the results, the contractors did a nice job on the concrete and spray deck. 
The quality of work: 5 stars

We had some valve actuators go out during a "freeze event" - one of which may have been malfunctioning prior to this anyway. I left an inquiry on the Wet Pools website, as well as a voicemail before they opened on Monday. Wet Pools called back that morning to schedule service.

Rae was responsive and communicative, and happy to answer questions as I had them. Due to the level of service calls they had (because of the freeze event), they weren't able to get out until the next day, but did show up within the service window they promised. On the day of servicing; Martin and Trey were extremely knowledgeable about the system, and helped me to understand exactly what went wrong. They got us up and running the same day so we could run the pool, and returned the next day with the replacement valve actuators to get the system back to it's previous capability.

Would definitely recommend Wet Pools for servicing and repair!

Very responsive to questions about my new build. Pool construction process went smoothly and love the final result. Any issue that came up they always addressed. The project manager (owner) was very responsive and always called or texted back immediately to questions. Enjoyed working with them for construction so much that we hired them to service pool as well. Understand City of Katy regs well.

They built my pool to (my) perfection and then maintained it perfectly for years. Now (times are tougher) they repair any issues I have promptly, efficiently, and reasonably. I am a very happy customer and I think you will be too.

My husband and I decided last May that we wanted to put in a pool. We knew we needed several quotes, and so we began. After several salesman from different pool builders visited with us we met with Doug with Wet Pools. What a difference from the get go. We didn't feel any pressure to over extend our budget. We started the project with Doug in May and by the end of July we were swimming in the pool. We had heard of so many people who did not have a good experience with putting in a pool but with Wet Pools everything went very smooth and was handled professionally. If you're thinking about a pool call Wet Pools and deal with honest, hard working people. No hassle or tricks, we can actually say it was a pleasant experience. Thanks Wet Pools of Katy, TX

Buyer beware. Once the pool is built they are unresponsive to any complaints about workmanship or build out issues. Their workers are messy and leave trash and used food containers all over your yard. They do not honor any warranty and do not take any responsibility for poor workmanship. Customer service is definitely nonexistent with this company.

Do not use this company. We are in the process of building a pool, and we are two weeks behind schedule. The owner which is the project manager has only showed up a handful of times in an 8 week period. When he does show up he shows up unannounced when we are not home. All communication has been over the phone which makes it impossible to properly address issues with construction. He only uses subcontractors, which do not work for him so scheduling is on their (subcontractors) time. Because of the lack of involvement from the project manager/ owner our project has been delayed. I interviews several building companies prior to building, I also researched and got referrals. Do not be fooled by their BBB rating as I was. Worst company ever.

Everything went really well. There were a few little glitches along the way, but that can be expected with any pool build. They always responded to us so quickly- within minutes most of the time and very friendly and helpful. Great experience and we have a beautiful pool to show for it.