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19 reviews
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- May 4, 2022Updated review
Not deserving of even one star. This location is absolutely filthy, disorganized and majority of the staff demonstrate rude and inconsiderate behavior. There's a poor work ethic which is evident in the organizational climate and culture here.
The floors are unkempt, store shelves are dirty and frequently under stocked. There has been multiple times where it was observed that opened and1/2 eaten food were lying on shelves, spills and piles of dirt laying openly on the floor, refrigerated items left on shelves of other departments....
Bathrooms are filthy and poorly maintained! Please avoid at all costs!
Placing orders for pick up is always a gamble! Save on a trip to Vegas and just place your order here. Will they lose it, forget about it, or leave you waiting for 45 minutes while "it will be right out".
Don't bother asking staff to assist if you do happen to locate a random employee- they "don't know" or won't even know what your talking about, despite providing them with a visual on your phone. Some have pretended not to speak the same language to avoid assisting customers. (When it was observed otherwise in the moments surrounding the request.)
Save your energy and avoid the headache of dealing with unprofessional behavior, filthy and deplorable conditions, and excessive amounts of lost time, visit Target and/or Giant down the street! It's worth the 5 minute drive.Helpful 2Thanks 0Love this 0Oh no 0Dec 13, 2020Previous reviewExpansive floor plan allows for a wide variety of products at reasonable prices. The shelves are usually well stocked and the signage is accurate and visible for ease of navigation throughout. The rotisserie chicken and Puerto Rican sweet bread are both delicious and make for a quick nutritious family friendly meal at a great price.
The concerns leading to a 3 star rating vs a 5 is the sheer lack of pride and professionalism of majority of the staff/employees. Majority of them appear to dislike their jobs treating even pleasant customers with a cold shoulder or just pushing them through the line. (There are a few that are an absolute joy to converse with but majority seem to be gravely inconvenienced when approached.) The store atmosphere is also significantly unkempt, especially the restrooms. I remember when this store opened and it was bright, clean and joy filled. In the years since then, it has lost its luster.
That being said, I will still shop at this location as well as others. I don't set the bar too high anymore, but will still try to share a kind word of encouragement to the staff in hopes that it boosts morale and restores the atmosphere to a greater level. The cashiers are always kept busy with lengthy checkout lines, but customer service is also an essential part of any shopping experience. - Todd Brigitte S.PA, PA08Jan 28, 2023
Very unclean establishment. Poor quality fruits and vegetables. Always out of stock on daily items such as milk and bread.
Helpful 0Thanks 0Love this 0Oh no 0 - David S.Paoli, PA774136Nov 15, 2018Updated review
The Walmart superstore here in Temple Pennsylvania has to be the worst Walmart store in the world. It didn't start this way, but it certainly has become that. Today, after a particularly unenjoyable visit, I took some pictures and decided to write this review.
The first picture shows how convenient this Temple Walmart is, because if you have some garbage in hand you can just throw it wherever you want. The second and third pictures show that the shopping carts are a favorite place to throw garbage that you don't want to keep. But don't worry. The Walmart staff will certainly clean those carts before putting them out for you to use again in a clean entrance area. (pictures 4 and 5).
I'm not saying this store is a favorite place for thieves, but while doing self check out I noticed that they have installed cameras to watch (6th picture).
Here at Temple Walmart, if you change your mind about a purchase, no need to take it back to where you got it. Just put it in with the soft drinks. (7th and 8th pictures)
Finally, while getting to my car, I saw a woman finish loading hers, get in and drive away leaving her cart here (last picture)
I'm not even mentioning the long lines at the cashier with scores of unmanned registers or the trash thrown around inside the store on dirty floors. The Temple, PA Walmart Superstore is without a doubt the worst shopping experience you will ever have at a Walmart.Helpful 3Thanks 0Love this 2Oh no 0Feb 22, 2017Previous reviewThis place is a disaster. It is 6:52 p.m., the store is pretty full, and three of their 28 registers are open. Lines and wait times are unacceptable.
- Edwin P.Reading, PA0132Dec 21, 2020Updated review
This warranty cannot be trusted
Terrible customer service.
I purchased a carpet washer with 3 months of return. I used it 1 time and it did not do the work, it just messed up my carpet leaving it wet and worst. I tries to return it but these people at customer service did not acept the return, said that the serial of the equipment was that the same than the serial of the receipt, that pissed me up because this was the only carper washer I have purchesed in my life and I never had one of these in my house, they sold me a damaged or low quality equipment, they did not want to give me the warranty and lied to me saying that the serial of the equipment dp mpt match with the receipt.
I will never buy any equipmemt from this Walmart and I don't recommend neither.
Very rude and unpolite service and lies about the warranty.Helpful 1Thanks 0Love this 0Oh no 0May 18, 2019Previous reviewThis is the worst store I have ever visited, terrible customer service.
I purchased a carpet washer suposely with 3 mo ths return, I used it 1 time and it did not do the work, it just messed up my carpet leaving it wet and worst.
These people at customer service did not acept the return saying that the serial of the equipment was that the same than the serial of the receipt, that pissed me up because this was the only carper washer I have purchesed in my life and I never had one of these in my house, which means they made a mistake somewhere or they sold me an equipment with problem already.
At the end to not give me the opportunity to fight and xonolain about this incident, they also cane uo that they cant acept it because it looks thatneas used.
I ask to you reader, was the returned item supose to be rapped new and unopend, then how I I suposed to know if this item does not work without using it?
I have bever seem usee vacumm lookimg unused, this equipmemt deal with dust abd carpet.
Thanks - Isela C.Reading, PA01May 11, 2022
The store is horrible. Whom ever is manager needs a swift kiss in the butt. No one answers the phone in any department. You place an order online and they leave out a third and you can't call to infirm them because no one ANSWERS!!! The cobtinue to rip people iff. Heaven gir bid if you need to go in,. It filthy and most employees have a rest b*tch fave and don't want to help you.
Helpful 1Thanks 0Love this 0Oh no 0 - John N.Blandon, PA97Apr 5, 2021
A dump! Trash all over outside & in carts (even those placed back inside for customer use!). No mask enforcement. Long lines & Store management no where to be found. Do yourself a favor & shop somewhere else!
Helpful 0Thanks 0Love this 0Oh no 0 - Leni E.Reading, PA105645Jan 14, 2019
Three stars is generous. This place is usually dirty, it was clean today.
Shelves were well stocked.
Longs were line and many registers were closed
I found a few expired yogurts and gave them to an employee working in the dairy area.
Competitive prices.Helpful 2Thanks 0Love this 0Oh no 0 - Tyrone M.Wyomissing, PA13123168Jul 15, 2016
This is the absolute worst place to shop in Berks county.
The parking situation at this store is absurd. There are no less than 28 handicap parking spots. Sounds absurd, as if I'm exaggerating, right? Count them. I'm serious.
To be continued...Helpful 2Thanks 0Love this 1Oh no 0 - Jesus R.Manhattan, NY25Jul 4, 2020
This is a awesome Walmart to shop at. The service is great and the products are awesome with nice prices. The only thing is that at times there's a nasty smell that lingers outside the store due to the mushroom factory near by and the store is very messy outside and around the shopping cart area plus at times there's workers without the mask or below the nose.
Helpful 0Thanks 0Love this 0Oh no 0 - Casey K.Reading, PA11963064272Aug 30, 2017
An older Walmart, that has been going through some upgrades over the recent years, including increased aisle spacing and additional self check-out lanes. Despite the additional spacing, it still seems a little more cramped than newer Walmarts. On top of that, add the typical local shopper that leaves carts in the middle of the aisle, clueless to other shoppers around them.
Staff can be helpful at times, clueless at others. Sometimes this place feels like a daycare, where local parents let their kids run free while they shop, without a care in the world as to how their children's behavior may be impacting other shoppers.
Usually long lines, as this location doesnt seem to be able to get their cashier staffing figured out. Despite the recent addition of more self check-out lines, the lines at the regular check-outs continue. It may be too early to tell if there will be a positive effect on the lines. The line at the return/customer service desk can also be a test of one's patience.
For a better, if not slightly more expensive shopping experience, go to either the Giant or Target just a few miles down the road. Or, if you have to go to Walmart, go to the Super Walmart about 15 min up the road in Hamburg.Helpful 1Thanks 0Love this 0Oh no 0
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