Review Highlights
“It's crowded like every other Wal mart in the world but it's clean and relatively new.” in 3 reviews
“The only real problem I've had here is getting someone to cut fabric.” in 2 reviews
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Overall rating
64 reviews
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1 star
- Noel L.Charlotte, NC475105134Feb 13, 2015
This store is much nicer than the one on independence blvd.
I came here after striking out trying to find a space heater at the Independence location.
I asked a store employee who was gracious to lead me to the correct section. She told me i would be lucky if they had them because they have already started putting box fans out. (In the DEAD OF WINTER...FEB.)
Needless to say Walmart struck out twice with me in one night.
Get it together Wally World.
The plus side to this Wal Mart is that the shoppers are a slightly different calibre than the ones on Independence. ... you dont feel like you are gonna get shot here.
Once again, empty handed at the slum lord of cheap retail.Helpful 3Thanks 0Love this 2Oh no 0 - Chris P.Orlando, FL154Feb 18, 2024
I ordered tires at the end of December. A month later they were still "delayed," according to the Walmart app. I called customer service and after speaking with a nice lady, I made the decision to cancel the order and purchase tires elsewhere. My truck needed tires badly and I couldn't wait any longer. Yesterday, I noticed the money never got credited back to my credit card. I review my purchase history on the app and it tells me they were picked up on January 22nd! I called customer service again and was told to go down to the Walmart Auto Care Center. This morning I headed over there and from the start everyone was rude. The first man I spoke with (a tall older African American male) started interrupting me from the beginning. Eventually, he called a manager over. Her name was Vonya, a shorter African American female. She was not necessarily rude, but she was very dismissive. Finally, I am told they can not help me and gave me a number to another customer service. While I am at the store I call the number, only to be told the store has to refund me my money. I inform them that I am at the store, and the store claims walmart.com customer service has to do it. So I give Ms. Vonya my phone to talk to customer service. Ms. Vonya gave my phone back after a few minutes of speaking with customer service. Customer Service the proceeds to tell me I have to contact my bank and dispute the charge. I got pretty upset and used some choice words, while asking to speak to her manager. Her manager then refunds my money, or at least claims I will see it on my credit card statement within 10 business days. We will see.
I give the store 1 star because of their attitudes. They acted like they were doing me some sort of favor. I am pretty sure someone at that store stole those tires. Why wouldn't they require an ID for someone to pick up items, especially ones that cost hundreds of dollars? I give their customer service zero stars, except for the manager. He was the ONLY person who was any help at all.Helpful 0Thanks 0Love this 0Oh no 0 - Apr 12, 2023
Two things I needed today and was passing by this Walmart. They had one (windshield washer fluid) and not the other (cat litter).
Otherwise, the store seemed to be in good condition. I didn't spot trash on the floor and while they've converted most of the registers to self-checkout, there was not a queue on an early Sunday afternoon.
I've been to worse Walmarts and good ones. This one could have been better.
[Review 19528 overall - 3423 in North Carolina - 498 of 2023.]Helpful 12Thanks 1Love this 7Oh no 0 - Stephen R.Charlotte, NC06Feb 23, 2024
Walmart Plus customer service is pathetic. My package never arrived in the mailroom and it was supposed to be delivered to my front door. They would not refund me and I now have to dispute the charge with my bank. I'm dropping my plus membership and will NEVER SPEND ANOTHER PENNY AT WALMART ever again.
Helpful 0Thanks 0Love this 0Oh no 0 - 262261645May 17, 20235 check-ins
This walmart is the one I usually go to since it's so close to my house. I came at 10 am and was pleasantly surprised at how empty it was, and parking was easy since there were not that many people. This location has been going through some renovations so I did spend a lot more time in the store than I thought, just simply due to the fact that things have been changed around and not in their normal spot. The remodeling Is making the store look nicer, and the women's fitting rooms look much better than they previously did. There is a lot more space and more options in the clothing department. The front restrooms are unavailable, so you do have to use the restrooms in the back of the store. I'm not sure if it was because I went to the store early, but the vitamin section was completely empty, unfortunately. I did see a lot of workers stacking shelves, so maybe they just hadn't gotten to that section yet. I feel like overall, this location is getting a great makeover, and everything, including signs, is much easier to read and locate. They still have a lot of the same thing except everything is moved around. I will definitely continue coming to this walmart and especially now that their selection is starting to grow.
Helpful 2Thanks 0Love this 0Oh no 0 - Jay B.Oxford, GA3287133Nov 23, 2023
Now the store was a nice size to be in the cut. Now the do have a good parking lot but it does get full. People come here instead of independence and I don't blame them. The store stays pretty stock when I do need to come in here. The self checkout is a life saver here the cashiers are slow
Helpful 0Thanks 0Love this 0Oh no 0 - Andrea S.Columbia, MD3613Dec 9, 2023Updated review
I'm going to try and post this review again on outstanding pharmacy tech at the Walmart superstore on Galleria Boulevard Pharmacy in Matthews North Carolina. Her name is Amaya . She was gracefully professional, and helped me when I called in to get a prescription that was much needed but at a high cost...! My health insurance sucks! So sad to work in health field and be on the worst side of receiving care when it comes to you. The employee who extends the care to the community...However, Amaya was very patient on the phone...She didn't get annoyed with my hesitation. I was a little overwhelmed with the pricing I was quoted I tried to use whatever discount card, Good RX, and anything else to bring the cost down ...After having to call back a few times and still receiving Amaya on the other end, she assisted me with a few questions and Rx card (GoodRx) After she ran the card she came across a price I could afford and I was able to pick up the prescription!!! I thank her so much for her patience because in this day and age it is so needed and not too many people offer it! So happy holidays to you Amaya for being an outstanding employee, and thank you, Walmart for hiring such Personality as hers!
Helpful 0Thanks 0Love this 0Oh no 0Oct 7, 2023Previous reviewWanted to give another shout out to Walmart Galleria Blvd., Matthews, NC for an outstanding employee by the name of Ariana. She was just very patient and kind. I had an issue with my items ringing up and then with the receipt not coming out at the Self Serve lane. It was jamming and she was so on point giving me laughter while I waited. She quickly assisted. It's so refreshing these days to come in contact with employees that extend great customer service. Keep shining bright Ariana. You stood out from the crowd! Kudos Walmart for another great employee!
Jun 25, 2023Previous reviewI visited the Walmart on Galleria Boulevard in Matthews North Carolina today. Had a wonderful experience. It was very refreshing to go in and be able to come across pleasant and friendly employees. I wanted to shout out today Mike in the Deli Dept. and Zionah at the Front Registers. Both of them were very helpful, courteous and good conversationalists...They each made the time go by fast while waiting in line. Walmart you're doing something right! Continue to hire such great outstanding employees!
Mar 26, 2023Previous reviewI would like to give a shout out to an employee at the Walmart Super-center on the Galleria Boulevard in Matthews on Saturday 3/25/23...Her name was Aniya and her personality and professionalism was as large as her smile. She was very inviting as I entered the Self check out area. I was having pricing issues with an item and she was back-and-forth trying to help me resolve it. Still with that smile and little jokes along to cheer me up during the frustration. After that was resolved the Credit card swiper was not working properly . She said don't worry she knew how to fix it and in no time she did! I was out in no time! THANK YOU ANIYA and WALMART for hiring an A+ Employee!
- Eric H.Concord, NC3112Aug 3, 2021Updated review
Cannot be more disappointed in a Walmart store.
The produce is never stocked and if it is the quality is terrible, smashed or rotten.
I've asked the staff and they've said either it's the fact their understaffed or there are lazy workers. And neither it surprising.
Trying to buy retail items is a risk since they never have items stocked.
In regards to management it leaves a lot to be desired.Helpful 1Thanks 0Love this 0Oh no 0Apr 20, 2021Previous reviewSorry but as someone who never takes time to post a review, I have to let people know how poorly kept this particular Walmart center is
Produce is never stocked, and the staff either busy with what appears to be other tasks, or they are understaffed
But something has to be said for how "consistently inconsistent" this store is - Kevin M.Matthews, NC343062323Jun 27, 2021Updated review
Open up the registers.... My gosh every register is scan by customer . Employees standing around while lines are long .. again . OPEN UP THE REGISTERS
Helpful 1Thanks 0Love this 0Oh no 0Mar 25, 2017Previous reviewThis store has plentiful selection for all items. Food, household, auto, toys, yard , hygiene, electronics. Employees are friendly. It does get crowded on weekends. Good prices . Open 24/7
- Robert A.Charlotte, NC031Nov 17, 2022
Ok, it's Walmart, and I almost didn't leave a review because everyone knows Walmart employees are rude. The chic in electronics and the chic working the self check-out are prime examples of why Walmart has such a bad reputation for customer service. I can't remember the last time there has been someone working in Fabrics to cut fabric for me -- the last time I was almost ready to cut it myself and leave the store and call the manager and say I would come back & pay for it when there is someone to help me. And it doesn't just stop at low-level employees. A former Walmart manager was working at the World Market in Cotswold when my daughter got a job there. *Before* she was hired she made it *clear* to the manager that she already had a vacation planned for a certain week. When she was hired and the week approached she reminded him of what she said. He said something like "I hope asking off doesn't happen all the time." My daughter gave her 2 week notice immediately. My daughter got employee of the week at a previous job and now is working on her PhD. So by being a Walmart-quality manager, he lost a great employee.
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