Wade Ford

I'm not sure how to explain this. The radio on my Escape died in Dec 2013. I've lived without it since then but in May of 2014 I decided to get it fixed as a birthday present to myself. In the afternoon of the day I dropped it off they called me and told me that the radio went bad and to replace the unit would cost me $500. I wasn't going to spend that kind of money on a radio, so I said no thanks and went to pick it up.
That night as my son and I were running some errands the radio JUST CAME ON. All by itself. Since then it has gone in and out playing just fine for 30 min or so and just going silent for 15-30 min. I'm now starting to believe that it may be the wiring. I guess my point is WHY DID THEY WANT ME TO PAY $500 FOR A NEW UNIT? Maybe there is more to this and I'm not saying they have done anything shady...but it's just a little too coincidental the radio comes back on the same day I take it into the shop, right? Based on what has happened I'm not sure I'll take my Escape back there. Something just doesn't feel right about how that went down.

I did call the Wade Ford Service center. The Service Manager was busy at the time, but I spoke with an advisor Kelsey. She listened patiently to my situation and promptly set me up a new appointment to have my truck serviced and one of the recall updates done.
She came out and picked it up personally, and returned it to me in less than 2 hours.
They could only do one of the recalls because the part for the other one still wasn't in.
She promised she would keep a watch for the part and let me know when it is available and would make an appointment to get it done in the next couple of weeks.
I still can't give the full 5 stars because they did drop the ball the first time.
If I could, I would give Kelsey 5 stars. She was polite, professional, courteous and genuinely concerned that there was a problem to begin with.
Thank you Kelsey, you have no idea how much stress getting this taken care has relieved me of.

One star is one too many for this dealership. I wish I checked here prior to my visit. HANNAH in the service department is TERRIBLE !!! We took our Ford Focus Electric in for service and it came back WORSE than we took it in (after 3 weeks there !). We had a headlight that went on and off. They charged us $1200 for a headlight ! I picked it up, drove it home and then noticed a really weird smell in my house near the garage later that night. It was our newly "fixed" Ford Focus's battery smoking !! Never happened before I took it here. We had it towed back. During this time my husband got an email asking him to fill out a survey about Wade. He shouldn't have filled it out while they had our car, but he did and it was truthful (i.e, not favorable toward Wade). Next thing that happened was that the Wade Svc Mgr called him and & told him if he wanted them to fix his car (again) for free, he would have to fill out a new survey saying that Wade Svc Dept was great. If he didn't "amend" his previous sruvey, we would have to pay almost $3k. So basically they were blackmailing us in order to get our car back. My husband wouldn't do it. HANNAH was our service person and was so mean and awful. Didn't care about us or our car. She said over and over that a smoking battery was common & of course it wasn't there fault. (Ummmmm.... we've had that car for 8 years and never had a smoking battery). We ended up having to tow it out of there and to a place down the road that replaced our battery for $350. DO NOT GO HERE EVER !!! THEY ARE HORRIBLE !!!

My brother is a lawyer and we are in the process of suing Wade Ford and Ford. We recorded all our calls with them after our first few calls since they were so awful. The blackmail call is the best !

Took my pickup truck in to get a leak fixed, they had the truck for a month and where they told me the leak was cost $500. I gave them the right away to fix it but when I went to pick up my truck and took it home after 30 minutes of being home the truck was still leaking in the exact same spot. I called them but no answer plus I left a message and no one responded. Pretty much gave away $500 to make my truck leak more. Only one lady advisor was nice as well.

My first ford and my last, never again. Sticking with higher end foreign cars.

One star is one too many for this dealership. I wish I checked here prior to my visit. I visited the dealership Tuesday looking for a Bronco they were advertising on their website. It appears they were advertising a vehicle that was reserved for someone else as they special ordered the vehicle.

I was approached by a salesperson Dave who, as he stated many times, was just transferred to the dealership from across the street. I asked if there were any in transit and he said he will go print out window stickers of what is coming. When he returned he said he can't print as he is not hooked up yet since he was new there and didn't know what was wrong. He then said he will go ask his manager for help. He returned empty handed. I asked if the manager was refusing to help, he responded he is not allowed to say that. I then asked if he would at least show me what is coming that he was looking up on his phone. He obliged for me to only discover he was looking up the vehicles on the Wade Ford website and looking at vehicles that were just outside on the lot. Not incoming vehicles.

I then decided to ask if it would be ok to speak to the GM and maybe he would tell me what is in transit since he wouldn't tell him. He took me to his office and I spoke to him that was the supposed GM that did not share his name. He said that the woman who would know that is off and would be back in tomorrow. I joked and said that is good job security if only she knew how to do that. He then said that he could do it, but it is HER job. I left his office and then asked my sales Dave to please call me after speaking to her on what vehicles if any are coming. He promised he would. It is now two full days after. No phone call.

I chose Wade Ford Service because of the high KBB rating. My service experience today was HORRIFIC solely because of SEAN DUNLAP. He had very little respect for me and my time. When I called for a price quote, I clearly stated that I had a 2011 Ford Escape and required a tune-up. Furthermore, it was communicated that my departure must occur by 2 pm, as I have an obligation to collect my 5-year-old granddaughter from Charter School.

When making the appointment, he assured me that it would not be a problem. When I arrived for my 8 am EDT appointment, Sean stated, "Oh, I thought it was a Fusion," your vehicle has a six-cylinder and not a four-cylinder. I acknowledge that a six-cylinder may be a mere $70 extra. However, as a former automotive dealership employee, I comprehend the significance of increasing the initial quoted price to appeal to customers for sales and services while earning additional income.

I called Sean at 12:31 pm EDT to ask for an update on my car since he didn't follow up as agreed. He explained that there was a spark plug issue. He said it would be another 2 to 2 1/2 hours (ETA 2:31 to 3:01).

At 3:51 pm EDT, I contacted Sean again after the second scheduled time had lapsed. He notified me that my car was nearly finished with its road test and instructed me to "proceed to the dealership." I had already informed him that I was waiting in the lobby. He said the higher-ups didn't bill me for the supposed "additional service." However, it's important to note that Sean never mentioned any extra service or its associated fees to me.
I am tremendously displeased that Sean failed to communicate with me throughout the day. I feel that the full responsibility of initiating communication has been unfairly placed upon me by him.

It should be known that COMMUNICATION is the foundation of all customer service.

Because of the treatment I received today, I am questioning whether I or my family and friends will ever purchase another Ford. If we do, I have decided to refrain from utilizing the services provided by Sean Dunlap at Wade Ford's Service Department.

Buyer beware. This dealership is notorious for giving you one out the door price over the internet and once you get to the dealership it's a whole new set of numbers. Hidden fees galore. Would not recommend.

*Edit* If you all actually cared and this response was nothing more than damage control, i would have gotten a reply from the email that was sent. This is nothing more than face saving exercise.

When my parents gave Wade a chance since 97 and then gave up 2017. I should have listen when getting my 2nd care in 2017. But Smyrna loyal I'm done with Wade and paying the price and that's with EASY CARE WARRANTY GOLD. Review coming soon. (Below pictures are after Wade did it job and got paid)

- Back up Service Manager just had answer I wasn't there and do not know what happened instead of saying let me pull up the car history. He just wanted to look into he do not suggest this and that or do this. But when I get a oil change you want to ask for $300 worth of services. But do not recommend anything when it's done under warranty.

I recently did an online purchase of a pre-owned F-150, and when I came in to check out the vehicle and to finalize the paperwork, the salesman, Steven, informed me that the truck was in the body shop getting some minor repairs and that I wouldn't be able to inspect or test drive. Normally I wouldn't have finalized anything before seeing the vehicle, but it was the last day of the month and I wanted to help the salesman/dealership get the deal done for that month, and I thought with Wade Ford being such a large dealership with good online reviews they wouldn't try to pull anything shady.

When I came to pickup the truck, the salesman, Steven had already left for the day (how convenient) and I noticed that the tailgate latch was chipped and the gas gauge was stuck on a quarter of a tank but only had 19 miles to empty (who wants to pull off the lot and immediately have to get gas?)

The next day, I took pictures and sent them to Steven asking for them to be fixed, and his response was the pictures online showed the tailgate latch and they would not fix it. There was no individual picture of the broken handle, just pictures from a far. I asked him if it stated that it was broke in the vehicle description, and he quit responding. I then called the dealership and left voicemails with the sales managers and never received a call back.

You wouldn't think it'd be that big of a deal to fix minor things like that, but it's clear Wade Ford doesn't run a business of integrity. I highly do not recommend this company.

This is the forth time I have been to Wade Ford for service. Each time I seem to get a different Service Writer. I'm happy to say that each time, I have never been disappointed! They are on the ball and have kept me abreast of any work performed. They all have been precise and to the point. All my situations have been handled in one day! One, even on the weekend! If you are tired of the "Build a Sale" dealers.
Try Wade Ford! I don't think you will be disappointed!!

Sean is literally an Angel. He's excellent at his job and is a perfect role model for those who like taking pride in their work. Every time I have an issue, I feel heard. That's hard to come by when you are a woman dealing with car shenanigans and need help from those in a male dominated industry.

Docking a star because I pulled up briefly to see if someone could take a look at my break pads and overall tire issues. I was immediately turned around and told to fill my tires with air

I understand the customer isn't always right but... you think I would throw away money on my vehicle if I haven't tried to take matters into my own hands? Felt briefly disrespected until I was called a couple hours later to make an appointment. Felt better and got my car troubles fixed rather quickly.