Children's Healthcare Associates

Compassionate, brilliant, thoughtful, patient-centric practice with a phenomenal team. We have been at Children's Healthcare Associates for almost 12 years and are so appreciative and grateful to our incredible medical team for their excellent service. We love our regular physician, and have had wonderful experiences with all the other physicians, nurse practitioners, and nurses we have had to visit in urgent situations if ours was not available. They are always patient-centric, taking the time to empower children to be self-advocates, and to empower their parents and caregivers to be advocates for and partners in the well being of their children. They are extremely knowledgable, accessible, thoughtful and helpful. Our experiences with the appointment making / billing staff has also been exceptional. Thorough, friendly, and supportive at all times. Cannot speak highly enough about the entire practice.

We do not feel very cared for at this office.

We are having ongoing issues with our son's prescription, and we found out from a different location, that we have not been told information that would have made our lives a lot easier.

Our son has a monthly prescription, and we have been frantically calling around on the day that his prescription expires, because we were told that they couldn't do anything to refill the prescription until 30 days were up each month, so we are always calling ON THE DAY the prescription expires, and it causes a lot of running around and uncertainty.

We just found out, after a year of going here, that we could have been calling up to a week before hand, to pre-order the prescription filing if the dr just made sure to set the effective date to the correct fill date. We were also told the dr could send 3 prescriptions, since they are good for 90 days, and we wouldn't have to call the drs office every month, only every 3. Why were we not told ANY of this? Why were we forced to go through a panic every month if it could have been avoided?

So, this month, we are again calling in trying to get a prescription filled, ON the day we run out, because we were not told the above, and of course there is not a dr in the office who can fill our prescription, so now we are out of my sons prescription, which greatly affects him, and will be out for at least the entire weekend.

The nurses we spoke to on the phone were not only unhelpful, but seemed like they actively had no interest in helping us. What if the prescription was a life dependent prescription, then what? Are you literally saying there is no way to fill a prescription on the weekends? We offered to drive to them pick up a physical prescription, or asked if there was ANY other thing we could do, and of course were met with flat "No"'s.

I left it at two stars because we do like our Dr, Dr Sterrett, but all of the other failings around every other part of this Pediatricians office, has been so under our expectations, and the lack of interest in actually supporting their patients, has reached a breaking point, and I think this is our last straw, we will be looking elsewhere for a new pediatrician.

My son has been a patient there for 3 yrs and I can't say anything bad about this clinic. everyone is always so nice and helpful. Today my son had an appointment as we're Walking down the hallway I saw that everyone was smiling, everyone was very nice and felt very welcoming making easy for my son to be there.

We believe we got our last bill from Lauri's for the unnecessary genetic screen follow up. In total, the whole situation cost us around $800. The medical bills related to them missing the lip tie, tongue tie, and further complications is in the thousands. The response of CHA response to my feedback (to check with their billing department, which truly has nothing to do with our bills for the specialist at Lauri's) reinforces that no one at this practice, even the non-clinical professionals, are actually doing their diligence. Grateful we found a better practice.

Terrible group. They recently added a $25 per child "administrative fee" on top of any copay, because the obscene prices of healthcare apparently aren't enough.

On top of that, my son is currently sick with the flu. I tried to call to get his pediatrician's advice and ask whether he should come in and get checked out. Despite their hours claiming the office is open until 8pm, I got an after hours answering service that informed me I would be charged a $25 fee just to ask a question.

Taking advantage of parents with sick kids by dropping an irritating fee on them is just obnoxious. I've had to call pediatricians and other doctors after hours numerous times, and I've never once been charged for it.

For a *great* doctor who I absolutely trusted, I'd be annoyed but could tolerate the dumb fees. But for a mediocre doctor like this one, no way. I'll be finding a new pediatrician for my kids.

I have been bringing my both of my children here for a little over 3-4 years. We absolutely love all the doctors and NP's here! The times I've had to call and speak with the nurses, they are very knowledgeable, and super kind! The docs and NP's are very kind, caring and their bedside manners are impeccable. The entire staff is great. A big plus is also the times I've called when my kiddos are sick, they have been very accommodating to get us in the same day for a sick appointment. I highly recommend this pediatrician office to anyone looking for a brand-new pediatrician or to transfer here. It's also a plus that when we call for appointments, I speak with someone in the actual office and not a call center! Big thumbs up for Children's Healthcare!

We have been taking our children to CHA for the last 11 years. It's a wonderful place. Our pediatrician is Dr. Jonathan Necheles. He's fantastic -- a calming, reassuring, no-nonsense presence when you're worried about the most precious little humans in your life.

We love Dr. Gosch! She's great! Quick response to any concerns we have. Always on time. So patient with our toddler. She's the best!

Very responsive administrator.
Easy to get appointments.
Good location.
I've been coming to them since my youngest was born and wish I'd transferred to them sooner with my older child.

Would not recommend for LGBTQ families. We were calling around to find a pediatrician for our newborn son. My wife called to ask a few questions about the practice including whether they were LGBTQ-friendly and the woman said "Yes, we don't discriminate if that's how you choose to live." Very inappropriate response.