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US Post Office - Uptown Station
Category: Public Services & Government Post Offices Post Offices [Edit]
4850 N Broadway(between Ainslie St & Gunnison St)
Chicago, IL 60640
Neighborhood: Uptown
(773) 561-1720
- Nearest Transit:
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Lawrence (Red Line)
Argyle (Red Line)
Wilson (Red Line)
- Hours:
Mon-Fri 8:30 am - 7 pm
Sat 8:30 am - 3 pm
89 reviews for US Post Office - Uptown Station
89 reviews in English
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Review from Diera H.
Chicago, IL
12/24/2011
They are so, so, so, slow. Like snails. Imagine 20 people waiting in the line. Multiply the number by 2, which gives you 40minutes wait. There are only 2 booths open, the other 4 booths are closed. I will give it 1 star if it's not for the friendly staff, whom, you can finally see after the 40minutes wait. I can't even count how many parking tickets I have gotten because of this place.
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Review from Laura G.
Chicago, IL
1/7/2012
If I could do zero stars I would. Unfortunately I live right near by and have no choice but to deal with this place. I am surprised to see that someone said the staff is friendly, if by friendly they mean complete assholes then yeah. The rudest, slowest employees I have ever experienced anywhere. I feel silly that I have to actually yelp about a post office but it is so bad I don't want anyone to have to go here. However, if you don't want your mail to be delivered and you want to be placed on hold/wait in line for 2 hours then this is the place for you.
I finished this post but felt I needed to add to it. My building has not gotten mail in TWO WEEKS. I called the post office, put on hold for 40 minutes, whilst on hold, I walk to the post office and wait in line (still on hold) finally I talk to someone. They do not have any of our mail (20 tenants have not gotten a single piece of mail in 2 weeks?? unlikely) "maybe it got delivered to the restaurant next door?" "does the restaurant next door have the same address?" "no, why would a different building have the SAME address??" so after spending half of my Saturday trying to find our mail, the post office has no idea where it is and offered no help as to where it is. It is really hard to pay my bills when I can't get them in the mail. Thanks Uptown PO.
So no, I could care less about having to wait in a line out the door, but what I do care about is being put on hold for 40 minutes and not getting my mail delivered to me. -
Review from Luci D.
Chicago, IL
12/13/2011
AVOID. The only good things about this location are the murals on the wall, and the guy who walks down the line when it's busy to see if you're holding a yellow card that says a package was too big for your PO Box (he takes the card and sends you to a separate window to pick up your package. If I could review him alone, he'd get 5 stars.). This post office is otherwise awful. It stinks, the ladies at the windows are gruff and rude, and they have no sense of urgency. They act like it's a chore to do their job. I've had a lot of mail go missing, or delivered late (even to my PO Box). (This review does not include the mail carrier to my building; only the people who work IN the building.)
Be warned: make sure to put two quarters in that meter on Broadway, because it will take that long to get through the line to take care of your business. -
Review from Scott V.
Chicago, IL
10/11/2011
Trying to give minus star, but unfortunately I can't. Been to this post office so many time, cause it's only one that close to my house. Already known in my mind that it's always bad! Period.
But today "She" was super bitchy to me. Imagine long long line waiting more like 12 people, but no window was ready for serving customer. I had to wait in the line for almost 20 mins after finding out the automachine broke for the third time I visited here. It was my turn and I waited for 5 mins to see a signal for my turn and no window was ready. I went to see "Her", said hello and asked that you're open. The answer was ""''if it's open, you'll see the sign. No need to step from the waiting line right to the window without permission.""""
That's kinda make my day. Thank you very much and please help some stupid customer by letting them know the auto machine you have is not always working!!!!!!!!!!!!!! -
Review from Vic C.
Chicago, IL
6/2/2011
This place really really makes the argument for zero stars in Yelp.
What can I say that hasn't already been said. This place sucks and is the perfect conservative example of why "government run" anything is a complete waste of oxygen.
Endlessly long lines while you have to stand and listen to the staff recount their Jerry Springer weekend love life. I mean I really don't need to know that she has three kids by four different dads (yeah...I know what you're thinking...makes no sense!) while I'm trying to mail a certified letter.
Meanwhile two or three able bodied postal workers are just standing gossiping when they should be working for the overpriced jobs and fat pensions we are paying for.
Disgusting! -
Review from PJ H.
11/4/2011 11 Check-ins Here
The previous 100 posts say it all....THIS PLACE SUCKS...!!! avoid dealing with the staff at this post office if at all possible. This happens to be my local post office so I go there every once in a while but I use the self service offerings whenever possible. I know the USPS is going to close a bunch of post offices due to cost cutting, I was hoping this post office would be one of the ones to close, it would be a fitting tribute to the staff but unfortunately it looks like it will stay open. If anyone from USPS reads these reviews I would encourage you to do a bunch of undercover customer visits to this location, it will shock you to know that these people represent your brand. Employees like this are one of the primary reasons NO ONE will miss the post office when it finally closes down or goes into private hands...
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Review from Vanessa U.
Chicago, IL
1/29/2011 7 Check-ins Here
I live in Uptown, and because my foremost transportation is a bike, it made it difficult for me to go anywhere else to ship holiday packages this winter (Winter cold+wind+packages+bike=not gonna happen).
No need to go into a long, drawn-out explanation, everyone already knows this post office sucks eggs. I've recently started ordering my stamps and shipping packages (I sometimes sell on http://Amazon.com) online.
Avoid this place if possible! -
Review from Eric K.
Chicago, IL
2/10/2011
What's sad about this post office is that Repbulcans can point to it when trying to tout "smaller government" and prove any government service should be privatized.
Lazy rude employees who are not personable at all - at worst hostile - making people wait in long lines and often closing a window when the line is out the door.
This place is such a joke. What's sad is all the hardworking government employees get a bad reputation based on these fat, lazy, unhelpful people. -
Review from Jamie P.
Chicago, IL
12/16/2010
A delivery driver decided not to deliver a package we had ordered from Amazon. When we inquired as to the whereabouts of the package no one knew anything, and I mean anything; where the package was, how to talk to people, general grooming. We did learn that this paticular driver does this alot, though. When we came back the next day it turned out our package was there yesterday but now it wasn't.
Everyone that works at this branch has clearly given up on life. -
Review from John T.
Chicago, IL
Updated - 2/3/2011
I didnt think this was possible....They are worse!
AFTER WAITING FOR 30 MINUTES IN A LINE FOR 1 LAZY CLERK WITH ONLY ONE WINDOW OPEN AND 5 CLERKS CHATTING IN THE BACK, AFTER ASKING FOR A SINGLE STAMPED ENVELOPE...SHE SAID SHE DIDNT KNOW WHERE THEY WERE AND WENT LOOKING FOR 5 MINUTES...SHE RETURNED WITH A STAMP AND TOLD ME SHE COULDNT FIND AN ENVELOPE...SHE THEN DROPPED THE STAMP ON THE FLOOR AND WAS SO OBESE, SHE COULD NOT BEND OVER TO PICK IT UP...AFTER FAILLING ATTEMPTS TO RETRIEVE THE STAMP FROM THE FLOOR AT HER FEET, SHE LOOKED AT ME AND SAID "I AM OUT OF STAMPS, GET EM FROM THE MACHINE!!!!"WHY IS THIS PLACE ALLOWED TO STAY OPEN???? yelp should give us a rating BELOW one star... This place should be given the worst possible marks.1 Previous Review: Show all »
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7/9/2010
I am brand new to this area. I have had the misfortune to use this post office 5 times in the past 3… Read more »
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Review from Til P.
Chicago, IL
11/8/2010
Things I would rather do than go to the Uptown post office.
1. Pull out, one by one, each of my toe nails.
2. Eat dog excrement.
3. Poke red hot needles into my eyes.
4. Spend a night fist pumping with the cast of Jersey Shore.
5. Swim in Lake Michigan during January.
The Uptown post office is unfortunately my "local" post office, so I have no choice but to pick up my packages here. I can't even count the number of times they have lost my mail; their excuse is blaming the mail carrier. I could go on, but writing this review is bringing me out of my happy place. You have been warned. -
Review from Wolfgang S.
Chicago, IL
7/21/2010
Take your business elsewhere.
I read the yelp reviews and I was warned. Up until today, I felt the service was friendly. It was about 3:30 and the line was beginning to grow. Only one window was open. Window 3 was open the light said. They don't usually ding you until they are ready for you. I got to the window and asked the man a question. He held his finger up repeatedly to let me know he was not ready as the blinky dinging light had indicated. I showed him an envelope and asked if there was anything smaller I could use. He told me a few times to "Get that envelope out of my face space." Trying to be friendly, I said "long day?" He said no, that I was in his face and I wasn't anything of the sort. He said he didn't know if he had anything smaller. He didn't know. Then he gave me a smaller flat rate envelope and told me to fill it out at the counter, loosing my spot in the long line that had formed to the door.
I left this post office and went to the Lakeview Post Office on Irving Park. If the Uptown location was any other business than a post office, they would go out of business with customer service like that. Take your business to the friendly and quiet Lakeview Post Office where over the loud speaker in the back I heard "Thanks for working hard and doing a great job today". -
Review from Katy W.
Chicago, IL
7/9/2010
Aaaaaah. Eeeeek!
I'm not sure if people actually look up reviews of post offices before visiting, but if you are reading this and debating going to this uptown post office, don't. Go to the next one.
There's ALWAYS a long wait, and after your long wait you find out you are greeted with the RUDEST service ever. Like, they really hate their job and don't want to do it, and aren't afraid to let you know.
I seriously will drive an extra +10 or +20 to go to another post office, when I could walk to this uptown one, but it's worth it. -
Review from Megan L.
Chicago, IL
7/30/2011
I am spoiled because I had a great post office when I lived in Milwaukee, so I hold everything up to its standards. With that being said, the line here was long. Why can't people get their shit together before they go to the post office? Why do they always have a bunch of dumb questions that even a five year old would know the answer to? And what's with the people cutting in line? C'est tres annoying, this. Yargh. I'm glad my ticket window lady was at least friendly.
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Review from David G.
Chicago, IL
3/23/2010
These people couldn't find their balls if they were stapled to their foreheads.
I ordered a package from http://Amazon.com and received a message via e-mail that delivery was attempted and the USPS left a notice. I assumed it was one of those post-its that they stick to the front door. Ok, so I go downstairs so there isn't one. I did have a tracking number from the e-mail so I checked the USPS website and there it was. The status said that I needed to pick up the package at the post office. So I called customer service and they advised me that it was at the Uptown post office and that I should call them first and ask them about it since I didn't have the notice.
I call the Uptown post office, and the woman who answered the phone got all defensive like I was blaming her for losing my package. I explained that the website said that a notice was left, but I found no notice. She put me on hold for a minute and came back and told me my package wasn't there. She asked me if I talked to the postal carrier, which confused me because if I talked to the carrier, why would I be talking to her? She also reiterated that the carrier usually leaves a notice on the door and proceeded to describe the notice to me. I started to get annoyed and repeated to her that there was no notice, but the website told me that there was a notice.
She said: "Sir, let me explain how the US Postal Service works..."
I interrupted her, which I usually don't do, but I also don't like being patronized. She explained to me that I should go with what's on the notice not what's on the website.
WHY IS THERE A WEBSITE IF THE INFORMATION ON THERE IS BULLCRAP?
Anyway, my package arrived today. It was sitting in the foyer, which raises two questions.
1) Why couldn't they have just left it there yesterday and we could have avoided this whole debacle?
2) Why couldn't the Uptown USPS office just explain the possibility that the package is in transit?
So I wasted a couple of hours of my day being thrown in circles and patronized by the USPS. I would avoid dealing with USPS when delivering packages. Spend a couple extra bucks for FedEx or UPS. -
Review from Dagny K.
Chicago, IL
12/13/2010
The Uptown Post Office makes a persuasive case for a negative stars rating, beyond zero stars. How about Black Holes? I'll give the Uptown Post Office a 5 Black Holes rating because I feel like I've been sucked into one anytime I'm in there. Every visit is a new exercise in aggravation.
The clerks are not only painfully slow and adept at finding various time-wasting tasks to distract from processing your package, they consistently launch into commentary and observations that have nothing to do with the transaction. Like getting into an argument with me over whenever that's a "Z" or a "2" on the customs form.
I strongly advise against displaying even the most subtle expression of impatience. I urge you! Don't even shift your weight from foot to foot or you're gonna get bitched out but good at high volume.
I've even had clerks refuse to wait on me. My crime? After picking a fight with me over the spelling of my name, I pointed out that the post office was full and we might want to just move on. Clearly I am a BITCH!
I use the automated station as often as possible. I think I'm going to drive elsewhere for my international packages. -
Review from Jim W.
Chicago, IL
7/25/2011
If you want to deal with a bunch of rude people that move at a snails pace, then this is your place.
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Review from Derrick M.
Chicago, IL
7/15/2010
My least favorite place in the entire city. And that makes me sad, because it's such an attractive building.
Run by idiots. Atrocious service. I have several "horror stories" about this joke of a public service facility. I've called the USPS twice to complain about the bad service here, and the lost packages and mail. They've lost 2 packages that were sent to me, and 1 package that I've sent, along with a few cards and probably countless letters. -
Review from Matthew S.
Chicago, IL
Updated - 2/11/2009 4 photos
I just received a letter in the post from the Chicago Post Master.
My "employee" who did so well for me is getting a certificate of appreciation, and a permanent note is going in her file.
Good things happen to people who do good things.1 Previous Review: Show all »
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9/17/2008
Perhaps I lead a charmed life (which I admit, I don't think I do).
I've been fascinated by Post… Read more »
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Review from Tim B.
Chicago, IL
5/7/2011
Completely agree this is the worst post office ever. I had a very small light box, that was sealed with duct tape. Because of the line I went to the self help kiosk. A janitor, not a mail clerk told me I couldn't mail a package using duct tape, because that is what people that mail bombs use. So I can still mail a bomb, but I have to use different tape? Um ok never heard that before, but what ever. I go to the window and ask for priority tape and remember this is a tiny box and was informed they no longer give away tape. I have been using the priority tape at the post office free for 15-20 years. I was told rather bluntly UPS and Fed Ex don't give away free tape so why should they. She said I had to buy clear tape. The tape they wanted to sell me was $3.49 a roll and I know their is a dollar store across the street.
The clerk sensing my frustration got some tape and got my tiny box ready to go, she said she will probably get in trouble, but thought it was a ridiculous policy and expects the PO to lose business. She was very nice and helpful once I got past her her initial gruffness.
It will be worth the extra travel time to go else where in the future. Still the same postal service, but never have been treated like this, in Chicagoland or the rest of the country -
Review from John B.
Updated - 8/25/2009
Whenever people complain about mail delivery on Yelp, I always chime in about my mailman Mark. He is always prompt, he knows everyone on his route by name, and will gladly take outgoing mail. He has seen me on the street on the way to the mailbox, and has offered to take my mail for me. This guy is so good that you can tell when he is on vacation.
Needless to say, he was recently removed from his route, and faces possible dismissal. This is the result of an ongoing feud -- and lawsuit -- between him and his supervisors. I only know his side of the story, but guess who I'm likely to believe?
So when you're rated as one of the worst post offices in the nation, the best thing you can do is fire one of your shining lights. I give up.Listed in: Just Outside Andersonville…, Bad! Bad List!
1 Previous Review: Show all »
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1/11/2007
This post office is legendarily bad. Not just in terms of filthy surroundings, long lines, and… Read more »
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Review from Katarina X.
Chicago, IL
1/21/2008
It's like Fallujah. Only dirtier, smellier and even more repugnant.
Can't win!Listed in: Run for your Life!
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Review from Kim P.
Sunnyvale, CA
Updated - 12/26/2009
It's the day after Christmas and I'm so pissed off about the consistent crap service of this post office I'm ready for a rant. I'm home. The carrier for my route is Mrs. Montgomery (as I was just informed by the local office).
She rang my bell one time and I looked quickly to see who it was. By the time I had got to the window she must have rung several buzzers and someone buzzed her in. She opened our gated community, took a few steps, and chucked a package up the stairs in the snow and then walked out without closing the gate.
I ran downstairs, she was not yet to her vehicle, I called to her, we made eye contact, she got in and closed the door and ignored me.
It's snowing and I'm not dressed to run across the street and try to stop her to ask her about this incident. She drove off anyhow.
After several calls to the local office I finally got someone. I was given an 800 # to call and log my complaint (Which I will do next).
I have no misgivings that this will improve my service, however in this neighborhood it's unacceptable to not only treat our mail (at the holidays no less- it's obviously a late gift) but to intentionally leave the gate wide open. That is unless she has a little friend that like to follow behind her route collecting these items that are so easy to lay hands on.
If I could give a negative I would. I have never received good service at the station. On one occasion after waiting almost thirty minutes in line, when it was my turn at the window the attendant walked away. I waited, and waited. Finally I poked my head in the window to look around and saw her standing to the side eating an apple and looking at me like WTF did I want. I said "hello, is anyone on duty?" and was told she'd get to me when she was done. Done her frigging apple. I shit you not.
I haven't even opened my package yet and Lord help Mrs. Montgomery if I find a broken item.1 Previous Review: Show all »
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4/22/2008
Where to begin??? How about with the Christmas present that was mailed to me from Bakersfield… Read more »
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Review from Christopher J.
Chicago, IL
8/14/2008
I'm going to do something a little crazy here and give the Uptown post office two stars instead of one, for a good reason which I'll get to in a moment.
All the reviews here are spot on. The only thing that could make the experience worse would be if when you finally reclaimed your lost mail at the teller window, they opened it in front of you and proceeded to slash your fingers with paper cuts. Remember before walking in that you will never get the hours of your life back spent waiting in that line.
So why the extra star? Two years ago when moving into our new condo complex there was awful confusion over our mail delivery. There was an argument between the post office and the developer over who had the key to our mailbox. Everyone in the building had to pick up huge bundles of mail every week for months, and the post office was about to discontinue service for us altogether. Who knows whose fault it was. One day while picking up my mail I met a woman behind the counter who I'd never seen before. She apologized over and over for the problem we were having and said she had been brought out of retirement to help fix the Uptown post office. She gave me her personal cell number on a piece of paper, and by the next DAY our mail was being delivered to our home for the first time.
I don't know if she managed to fix anything in the post office itself, but the extra star is for her. Our mail carrier, Don, is also one cool dude. -
Review from Carolyn S.
Chicago, IL
1/26/2008
Wanted: Post office employees, only total bitches need apply.
I think the interview process to work here must go something like this:
"Please show us the best scowl you got. You're gonna need that to work with the customers."
"If a customer has questions, what's the best response? Say nothing or have a seriously bitchy attitude? Great answer!"
"Ok, so now what is your work pace like? Slow as molasses? Perfect!" -
Review from Sarah P.
Chicago, IL
8/26/2010
I got there at about 2:45 on a Thursday. There were 8 people in front of me in line, and I was out of there in about 12 minutes (I was staring at my watch, believe you me). One employee was ready for the next in line, but the previous customer was still standing there. He started yelling to keep the line moving. When it was my turn I was lucky enough to get the same charming fellow. I put my little mail pick up slip on the counter, but evidently it was so far away from him he would have had to lean forward in his chair. The man actually motioned for me to bring it closer to him. I've honestly never seen anything like it. Then he wasn't going to give me my package since I recently moved and my ID didn't match my current address. Some lady came by and told him to just give it to me, which I really appreciated.
Having read the other reviews, it was better than I expected. HOWEVER, I only went here because I had to. If I have a choice in the matter, hell to the no. -
Review from Andy S.
Chicago, IL
5/16/2008
I'm convinced this is a direct portal to hell. I've had multiple packages go missing, one of which (a poster box) was repeatedly stepped on and destroyed. In addition, the woman behind the counter was considering not accepting my credit card since it said Andy and my drivers license said Andrew.
I thought I had it bad when I had to go to the post office on Lawrence in my old neighborhood, that place is a sanctuary compared to this place. It's so bad that I'm considering getting a PO Box at another post office to receive my mail just to know that no one at this "office" will even touch my stuff.
This place is so bad it's criminal, I can't believe the City of Chicago lets this place still exist. -
Review from Rick V.
3/21/2006
I came here today to mail one envelope overseas, and there was a long line and only one counter open. It was mid-afternoon and all the employees seemed to be on some permanent coffee break, even the ones that were supposed to be working. I heard someone say that this is the worst post office in the country, and I'm inclined to believe them.
For those of you who just need to buy postage and are in a hurry, they have a cool new machine where you can weigh packages, buy services with your credit/debit card, and be in and out in a matter of minutes. No such luck for me - after an hour and a half of waiting in line, I finally was able to get to the counter, and take care of my business.
And I'm sure the post office wonders why they're losing business to FedEx, UPS, DHL, and the internet. They should follow the lead of other nations and privatize (just my luck, they'd be run by Halliburton). -
Review from Deborah W.
Chicago, IL
7/20/2010
They stole a VCR DVD combo unit I sold on Ebay. I had my postage receipt with the number they needed. They had no answer. But they did walk around a lot and talked to about 5 different people, one was a manager. He said "I honesty do not know what happened to your package."
I handed it to an actual person, and it was not in the post office and no record of it ever leaving.
Do your post office stuff online and have a pick-up and try to use UPS if you can afford it. -
Review from Katie C.
Chicago, IL
6/12/2008
I hope this place burns down and all of its employees with it. Mean? You bet you ass!
my purse was stolen and my mail key with it. I couldn't get another mail key for a week. The idiot box postal man took it upon himself to return all of my mail to the original senders stating that I was deceased or no long resided at the indicated address. Holly Shit Cakes! Now I have to contact every one of my utility companies/ credit cards/ magazine subscriptions/ netflix subscriptions to let them know that I still do reside at my address.
I spoke with the manager LYNN JOHNSON. What a hooker. God I'm so pissed. Avoid this office at all costs! I should burn it down myself. oh and ps- I requested that her manager contact me, in which never happened. Since then I have gotten a PO box. -
Review from PJ C.
Chicago, IL
6/13/2009
I would give this a negative 20 stars if such a thing was possible. This is beyond hideous; even factoring in the fact that it's a government run enterprise, I am beyond shocked that anyplace this inefficient and poorly staffed is still open.
I used to think the Clark/Lake post office was the worst. THOSE employees are hateful, evil, RUDE people who were born in a bad mood and have gotten progressively worse, but I'll give them credit for actually being able to DO THEIR DAMN JOB.
I had to send a certified letter last week, and I had four people in line in front of me. It took forty-five minutes for me to finally get to the window.
Yes, Sean P, sometimes people don't have their stuff together (or a clue) and it holds the line up. But that was not the case here. My fellow linesters were all organized and had everything in order. Forty five minutes, folks.
Five windows were "open" but only one person appeared to be working. I would use the term "working" loosely, since she was busy chatting and slurping loudly on her diet Pepsi. A customer was buying postcard stamps and she was counting them one-by-one so slowly ("one...........two...........three.....") that I could have done so quicker WITH MY TOES.
None of the employees had a sense of urgency about what they were doing. Apparently, it's in the job description that you have to be a vastly overweight person who moves at the speed of ice melting. (And I say that as someone who is by no means small or a "petite flower" myself. But damn, I know how to do my job and M-O-V-E.)
The other four people were talking to a friend in the back who had come to visit. They discussed incredibly urgent post office business like: That one funny commercial on TV, my new jam, some customer who looked like Paula Abdul, and is Kim's man cheating on her?
When I finally did get to the window, the person who helped me was polite enough but distracted. She asked me five times if I needed stamps or anything else, because she wasn't paying any damn attention to the first four answers. Which is probably why she gave the the wrong change (an issue I was entirely too defeated at that point to even contemplate solving).
Listen, anyplace that actually has two signs saying "If you're treated discourteously, please call us at ###-###-#### immediately" clearly visible in line has some MAJOR PROBLEMS. I'm not just being a fussy, picky Yelper.
PS - The local panhandlers have a lockdown on the front door. They'll insist on opening it for you, then shake you down for change (and get nasty if you don't come through). -
Review from Joe O.
Chicago, IL
8/24/2008
Just WOW! Since I have to give one star, I'll have to go to the architecture of the PO.
Never have I seen a group of ppl move as slow as the employees here. Their feet will never leave the floor as they shuffle around.
The place is always so messy and disorganized. Half of the types of mail forms are missing and the remaining ones are just scattered around the counter.
So much has already been said that is really spot on about delivery (or lack of). -
Review from sean p.
Chicago, IL
9/26/2009
Ive never had problems here, like the others. The staff was always nice IF you dont go up to the window with a smart ass mouth or acting like a know-it-all. I usually have very cordial conversations about anything.
Most you idiots come in with a sense of entitlement. Seems to me most of the people who complain about this place come in HUFFING AND PUFFING. Bitching about the long lines and they just got there.
Yes the lines are long but so are the lines at Jewel. To be honest, most of the time the lines are long due to the customer(YES YOU!), who if they just took one second to read the many signs around the place could help themselves out greatly. No the place isnt the Taj Mahal of the post office world, but when YOU have your crap together and dont stand there whining like a spoiled suburbanite new to the city things tend to go just fine.. DONT BELIEVE THE HYPE!!! This place is fine if you have patience and READ the signs around you. -
Review from Rice D.
Chicago, IL
2/8/2008
The WORST Post Office in the entire country. If I had a dollar for every hour I've spent at this Post Office and the one further down Lawrence, I could afford to send all my mail FedEx.
Employees are SO rude, and so ridiculously slow. You wait in line behind 30 people and watch employees between two open windows talk and walk at the pace of infants. I've seen faster walking by death row inmates heading to the electric chair.
God forbid you ever need to go there. Hey USPS, hire female employees that aren't rotten bitches and have high school educations! -
Review from Tamra G.
Chicago, IL
11/1/2008
If I could give this place minus-5 stars I would.
Oh. My. Gawd. I absolutely HATE this place. Unfortunately, the other alternatives that are within a reasonable distance to me suck too.
I have a number of horror--well, not really horror stories--just plain stupid-stories about the idiots who work here. I won't bore you with them. HOWEVER, I will say that in the process of parking the car, I always take a deep, meditative breath and put on my smiley/nice-gal/Mrs. Tact persona, because you get much better results when you go at them this way. Don't get me wrong--I TOTALLY understand the urge to want to jump over the counter and smash some heads together every now and then, but, it doesn't really accomplish much...
So, negative 5 stars here. Rogers Park Post Office is worse (makes me ***CRAZY***), so I usually just suck it up and try to go here or to Evanston as much as possible. -
Review from Jason L.
1/22/2007
What happens when you don't get mail for three days? The next day you get three days worth of mail crammed in your mailbox along with the fourth day of mail. I've spoken to my route person, who is very courteous, and was advised it's because they can't get in my building because the mail box we have isn't set up correctly. But from reading other posts here I have a feeling my landlord isn't 100% responsible. I called my landlord and he said it's the first time a tennant has mentioned it, and he'll have an electrician confirm the box is working properly. I'm glad I said something directly to the landlord because it's pretty obvious the post office wouldn't.
However, a bipolar mailbox that is either completely stuffed or completely empty doesn't bother me as much as broken Netflix. I've had to return four cracked dvd disks since October. I called this location about it and they were very nice on the phone and said they would bring it up as a reminder in a staff meeting because they ARE trained in what Netflix is and to handle them with care. To give credit where it's due, I haven't received a broken disk in almost a month. So at least that works and I appreciate the customer service manager following through.
If you have to go inside this location and all you need is a stamp for an oversized package that has to be weighed, bring your credit card. Stop just inside the left door of the main entrance and check out the automated machine. If there's a long line it's worth it to stop and figure out how to use this handy machine. There's almost never anyone using it and you'll be out of there before they even put a dent in the line.Listed in: Sweet home Chicago
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Review from Rafael C.
8/12/2008
Every once in awhile there comes a reason to have zero stars on Yelp. Ladies and Gentlemen, let me introduce you to the Uptown post office.
Literally, I tell you it would be better for you to travel further then to go here. Yes, they would get to you eventually but you will not be the same person coming out!
Going postal does not apply to this office for a few reasons:
1. I don't think they know how to lay anyone off here thus no one is angry because of job loss.
2. Service Level Agreement isn't in their vocabulary thus there is no one stressed about work load.
3. Customers would be more likely to go postal then the staff. Is it possible the employees probably work more productively at home?
Never again can I allow myself the mental anguish this place spews!Listed in: A'ville Hood Treats
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Review from Sarah B.
Chicago, IL
11/5/2007
I can also attest to bad service, long lines, and the general feeling of dread everyone gets when they walk in this place. It kind of feels like that scene in Hitchhiker's Guide where they're trying to fill out the right forms.
I just need to add that I was almost robbed at this location (over 2 years ago, but I don't think the area has changed that much). One guy was in front of me as I was exiting, one guy behind. The first guy attempted to hold the door shut (feigning it was stuck) while the second tried to open my backpack. First and only time I've been accosted in Chicago. -
Review from Jarrad M.
Chicago, IL
11/5/2007
Worst USPS office in the world. They have lost packages. They have failed to deliver notification for packages. They have acknowledged to me the fact that they don't deliver the mail. They have acknowledged the fact that they have personnel issues.
Worse still? They don't seem to believe in improving. -
Review from Kicker D.
Chicago, IL
1/19/2008
How is Chicago doing with it's postal service these day? Thought it should be noted that nothing has changed since the US Postmaster General decided in May that we needed some improvements.
The other day I went there to mail a package. It was all wrapped nice, it's main closure done with duct tape. Did the usual wait in line for appx. 40 min. as expected. But it's fine, it's fine, I was going to mail this package that I had needed to mail for weeks. My sense of accomplishment outweighed the pain of waiting.
Then I get up there, and she tells me, I'll have to take [that] tape off.
That tape being the duct tape, they don't 'deal' with duct tape. Seriously? Seriously. I stare at her dumbfounded and pissed, gave her my thanks, and walked out. Sense of accomplishment crushed. And I'm trying to scan my living memory of using duct tape for mailing and decide if it's ever been problem.
My mother has worked in a post office since I was a child, so I gave her a ring to confirm that this is in fact b.s. She called her back to her post office, to get a triple confirmation. Nothing on duct tape. There was no reason I could not mail my package. Is Chicago somehow exempt from abiding by mailing policy? Do they get to make their own policy at random? It's maddening!
To seal my arguement, go online and check the Domestic Mailing Manual in section 4.0 in chapter 601 under Cushioning Closure and Reinforcement. NOTHING about not being able to use duct tape among the other tape regulations you'll find.
Dear Chicago, your postal service is a shambles, and Uptown is should be first on your list to repair.
