US Post Office

Just wanted to dropped my mail, and only I was one minute late. they didn't allowed me... they are horrible like they don't want to work. Ain't we pay our taxes for their services.

Do NOT use this location. Especially the blue mailbox outside for dropping off letters. This location is notorious for employees helping themselves to packages and even mail containing rent checks .

I personally just had three packages stolen this week.

Not open on time, on a regular weekday, non holiday. The hours posted on the door and online indicate the branch should be open and there is a group of people waiting in high heat. I've had problems here before, the staff appear to be over relaxed and get social to where it slows them down. I updated my passport and the employee didn't take my payment and it delayed the process when I had to come back again through the line.

That's why y'all only have 2 stars... Bad Costumer Service and y'all telephon, be on the phone 7 to 10 minutes to get a busy signal... smh

Package opened and damaged. Thankfully nothing of value was in the box but damn do they not care at this location.

We waited for more than 30 minutes to mail our package. There's only one person working and she's doing the passport. Don't know wher's the rest of the employee.

Don't go here for passports. I had booked an appointment for passports at 10am. When I arrived at 10, was told the "person who does them is late today," and to expect her at 10:30. Waited until 10:30 with my husband and 3 kids. Still no sign of her. Couldn't talk to the manager because he was "on the phone," and the one agent working the counter didn't know when he'd be off. Had to leave with nothing to show for it because my husband had to go in to the office. Next time, I'll find another passport location, and I suggest others do the same.

I hesitate to call this the worst post office I've ever been to, because I don't think it should even be mentioned alongside every other post office. It's horrible in a whole league of its own. In the single year living in its jurisdiction, they have lost 4 (FOUR) packages of the eight packages I ordered in the year.  And I was unable to retrieve any of the packages.

You could blame the horrible timeliness and lost packages on the Republican-appointed crooks currently running the USPS and trying to starve it to death and make it less efficient. But even the customer service at this location is awful. I went there with a prepaid USPS label (which the USPS website states they will print for you, since you already paid for it). After waiting in a long line, the very rude employee told me they can't print it....even as I looked at a printer right next to her and saw her print something for the customer before me. This caused me to have to drive somewhere else to print out the label.  

Also, the people of Pilsen are honest, friendly, and hardworking people, so it's unfortunate that this location couldn't hire people FROM Pilsen instead of who they employ there now.

I was just in this location and was assisted by Crystal. She was sooo helpful and nice! There was also another staff member who was walking around asking everyone in line if they had what they needed. A 3rd employee was helping a man apply for passport for him and his kid and he had a lot of questions and she was patiently helping him.

5 stars for the service in this location!

This was the second of three post offices that I visited to acquire a passport.

This post office did not answer their telephone when I was attempting to confirm that they had passport services available until 3pm. Unfortunately, I drove there and arrived at about 2:10pm to find out that they stopped passport services at 2pm. I stood in line for less than a minute when I noticed the sign pictured. Extra star awarded to this USPS location for posting a sign so I did not have to waste 30+ minutes waiting for service to rudely be told "no".

Should you have problems with this post office, please complain to:

Representative Luis Gutierrez
3240 W. Fullerton Ave
Chicago, IL 60647
Phone: (773) 342-0774
Fax: (773) 342-0776