Urgent Rooter & Plumbing
Category: Home Services Plumbing Plumbing [Edit]
San Francisco, CA 94112Serving San Francisco and surrounding area
Neighborhood: Mission Terrace
(415) 387-8163
Fast Service!
Free Estimate on Plumbing work!
Drain & Sewer Cleaning!
No Drive Time Fees!
If we can't fix it, we won't charge!
- Hours:
Mon-Sat 8 am - 6 pm
- Accepts Credit Cards:
- Yes
115 reviews for Urgent Rooter & Plumbing
115 reviews in English
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Review from Drake C.
San Francisco, CA
2/8/2012
This review is not for the service provide by urgent plumbing.
I am ratting the service because of the customer service and the help over the phone that I got from the technician.
I was suspecting a leak in my house because my water bill was increase by 30% or so.
I called the office and they said that I can preform a simple test by myself.
one of the technicians explain to me step by step how to check if I got water leak by monitoring my water meter.
I was able to find that my toilet water tank was not set up right and to adjust it myself.
So my review is not for the in home service , it is for the technician that had the time and the willing to help me.
Thank you. -
Review from Chris F.
San Francisco, CA
1/8/2012
The drain in the bathroom sink has been longer and longer to drain over the past month or so, until it finally backed up and needed to be taken care of. I pulled the trap apart under the sink, but it was clean. I knew then it was time to call a plumber. We Yelped Plumbers and decided on Urgent Rooter and Plumbing because of all the positive comments.
I called Urgent Rooter & Plumbing around 11:00 am on a Saturday; they were busy but were at my house by 2:00 pm. The plumber Li confirmed the estimate of $150 which had been agreed upon over the phone when I made the call. He then protected the entire area that he was working in with plastic so water and dirty material from the drain would not get all over. Li was very polite and as I read in some other Yelp reviews, removed his shoes at the door. He was very efficient and was able to use a plumbers snake to pull out a ton of hair out of the drain line. He re-installed everything that I had taken apart and solved the problem. Li tested the pipes as well to ensure no drips or leaks and then removed all the plastic projection that he had put down and took it with him. I give them 5 stars and say "Great job to Urgent Rooter & Plumbing". -
Review from Bill H.
San Francisco, CA
10/25/2011
Water heater replacement - these guys are good.
I live on the second floor of a two floor condo building so you can imagine why a leaking water heater could be problematic.
I called these guys around 2:30pm, and they were at my place by 4:00p.
The new water heater was installed and working by 6:15p.
These guys are super friendly, fast, and super clean!
I will DEF be using them again!! -
Review from Sean C.
San Francisco, CA
12/22/2011
I had a clogged drain as well as some leaking pipes in my bathroom sink. I called Urgent Rooter to make an appointment and their worker showed up right on time to inspect the work to be done and give an estimate. After agreeing to the estimate he began work right away.
The worker was efficient, friendly, and fast. -
Review from Ashly M.
San Francisco, CA
12/12/2011
Bathtub was stopped up, so I called these guys. They were here in an hour, the drain was fixed in less than half an hour. They are courteous, fast, and really reasonably priced- if you need a plumber, call them!
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Review from Feng Q.
9/24/2011 1 Check-in Here
Alright, so I stayed at my friend's house now these days. And they have this old disposer stopped working after I pulled down some veggie soup left over. After that, even the water went down super slow. Ugh... Anyway, I called Urgent Rooter and Plumbing, and turned out it needed to change a new disposer with a flat rate is $350, including all the connected pipes. Even I mentioned Yelp, only got 20 dollar off of it.
Here're my suggestions from this experience to everyone:
1/ If u wanna just go get all the pieces u need yourself and ask some plumber do the actual installing work for u (probably will be a lot cheaper that way). This is not the place you wanna call.
2/ It's fast as the other reviews mentioned, it's nice service as the other reviews said. The guy came on time and working fast. They'd better be with that much money... But again, if u wanna get the plumbing work done quickly and save ur energy and time, call them now! Also you probably won't worry about ur plumbing problems in their 30 days to 60 days warranty. At least I got mine for 60 days, plus the disposer itself 2 years warranty. (They didn't left the original box for me, I guess I'd have to call them if it's broken... LOL)
Anyway, long story short, one star off, because of the $$ and also, it would be better if they could mention the price when people call in to make an appointment than telling us when the plumber actually walks in your door.Comment from Albert L. of Urgent Rooter & Plumbing 9/24/2011
Thank you for your review. If you have any problems, please… More » -
Review from Jacquee p.
San Francisco, CA
8/29/2011
Quick, polite service. The plumbers took off their shoes when they entered my home to check out the damage. When they got down to work, they covered everything in plastic.
When they finished the job, the plumbers wiped everything down and cleaned my bathroom!
We were given a 90 day warranty for the pipes that were replaced. -
Review from R. A.
Daly City, CA
11/25/2011
Our plumber, Dan (or is it spelled Den? I'm trying to read his signature on my paper invoice...), is the man!
For $250 and about an hour after he arrived at my house, he replaced our kitchen sink's entire drain assembly and flushed the gunk/build-up that had accumulated further down our pipes. Sure, I make it (the replacement) sound easy, but there was no way I personally could've finished that kind of installation as fast as Dan did! I got a 1-month (30-day) warranty.
3-days after the installation, the sound of water easily sloshing through the drain (implying that my pipes are nice and clear inside)... man, it's a beautiful sound, I tell ya! -
Review from Natalie D.
San Francisco, CA
11/15/2011
Really thankful for this business. Our first "oh sh*t" moment happened last night in our new house, right after I had cooked a huge feast for my lady. The kitchen sink backed up, and the garbage disposal was doing all kinds of crazy things. I think you can tell from that sentence just how little I know about plumbing. Ha. So we called a buddy who thankfully came over right away and essentially told us within a few seconds that we most definitely needed a plumber. I called these guys at 8am on the button the following morning, and they arrived at 9am. $280 later they had fixed the problem and installed new pipe stuff, as it turns out some of the equipment was pretty old. Again, I know nothing about plumbing. They asked us prior to installing the parts, and made sure we were aware of and approved of the final cost. Thanks a million Urgent Rooter and Plumbing!
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Review from Tim W.
Concord, CA
8/16/2011
As I noted in another review, I manage rental properties for a living. I've used several plumber / rooter services over the last 20 years, and when my old vendor tried to get funny on me (raising prices) I went searching for another.
I came upon Urgent Rooter & Plumbing through the yellow pages (remember them? They're what Yelp! replaced). Have been using Urgent ever since.
They are fast, get problems assessed quickly, and get things fixed right the first time. And rates are extremely reasonable compared to other plumbers I've used in the past.
They've made it onto my short list of "first call" vendors. Call 'em - I don't think you'll be disappointed. -
Review from Philip C.
San Francisco, CA
7/23/2011
We called Urgent Rooter & Plumbing this morning after our shower began backing up and our repeated attempts to use drain cleaners failed. A service man was promised between 12 noon and 2 p.m. and sure enough, a very pleasant man arrived at 12:20 p.m.
He brought in a portable rooter and cleared the drain pipe completely. He showed us the gunk that had built up over years deep in the pipe. The shower drains perfectly now.
The service fee was a little high, but well worth it. -
Review from Meghan P.
4/9/2011
One Saturday afternoon our kitchen sink decided to stop holding any water... basically, the garbage disposal finished breaking (it was already partially broken) which caused the sink to fully leak. My dad asked me to hop on Yelp and find a same-day plumber and I chose Urgent Rooter & Plumbing from the great reviews.
About 45 minutes after we called Urgent Rooter, their truck showed up with two nice guys (who did not seem to speak much english). They got to work pretty quickly and about 1 hour later and $200, the sink worked like new! We luckily had a new garbage disposal ready for installation but I would guess they could have provided that if we were not so prepared (though too lazy to install it before it became such a big issue!). They cleaned up the whole kitchen area where they'd worked, took out the trash of the empty garbage disposal, and even took out the rest of our kitchen trash too.
Overall, great service and a kitchen sink that works!! :) -
Review from Mick A.
San Francisco, CA
10/29/2010
I never thought I'd be writing an un-glamorous review on Yelp, although plumbing/rooter service could be glamorous to some people.
For most recent household emergencies I've turned to Yelp to find the right company to help out. And once again.....success!
Looked up "rooter," found many to choose from, and after going through the reviews I chose Urgent Rooter & Plumbing. They were easy to schedule an appointment, came right on time, pricing was very reasonable, and now our lives are back to normal. Surprisingly quick and easy. Love that! -
Review from Amado C.
San Francisco, CA
12/14/2011
We've used Urgent Rooter and Plumbing for at least fifteen years. They respond quickly with their fleet of plumbers and trucks. They are very reliable with the service they provide and a pleasure to work with. We certainly highly recommend them.
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Review from Jen B.
San Francisco, CA
7/22/2011
Had been dreading what I assumed would be an expensive and annoying (meaning the plumber would be really late) plumber visit. Urgent Rooter said they'd be here between 4:30-5pm and showed up at exactly 4:30. The plumber (I wish I'd gotten his name) was done 20 mins later - really easy for all of us. I'm totally down.
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Review from Christina L.
San Francisco, CA
11/11/2011
Vincent is fantastic. I called in the afternoon and they were able to fit me in that evening at 6pm. Vincent called to confirm he was on his way and even took off his shoes in the house. He explained what was wrong with both my sink and toilet, even taking the time to explain the pipes and plumbing to me. He showed me that both the toilet and sink were working before he left. Really friendly and didn't complain about having to carry his equipment up and down three flights of stairs. Will definitely use them next time I have plumbing problems!
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Review from Jennifer C.
San Francisco, CA
11/27/2010
After taking the pipes apart and snaking the line myself, I still couldn't get my kitchen sink to drain. I finally broke down and called these guys after reading the previous Yelp reviews.
This is a great company and I will use them again. They came within a few hours, gave me a good price quote (not obscenely expensive given it was a Saturday) and went to work. The problem turned out to need some pretty "big guns". He was prepared and capable and was very sensitive to the fact that I was in the midst of a dinner party for my birthday.
In the end he charged me $5 less then the quote---even tho it was a more complex task then first thought.
I'll keep their number on my fridge and call when the pipes have digestive issues again. -
Review from Ralph L.
San Francisco, CA
7/23/2011
Having had problems continuously with our shower clogging and trying several declogging agents, I decided to look for a plumber as it was clear we were not going to be successful on our own this time. Of course I turned to Yelp as normal to see what others had to say. I found Urgent Rooter & Plumbing to be one that I would call first. I phoned around 10:15 AM and the polite lady answered and took our information and asked if it were possible for someone to come between 11 AM and 12 PM? I was surprised that it could happen so quickly. Promptly at 11:40 AM Li showed up! He accessed the situation and quoted me a fair price. He went back to his truck and in the end took care of the problem. I was very happy that he was able to get things taken care of so quickly. He also threw in a trap to keep the hair from going down at no charge. I would call them again in a heartbeat.
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Review from Victoria Z.
San Francisco, CA
5/14/2011
Albert and his crew were very responsive and professional in the handling of an outside burst water pipe. I really appreciated the way Albert assessed the situation and then came up with flexible ways to approach the problem. He didn't just suggest we immediately go the most expensive route to fix it. He is a class act. Thank you!!
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Review from Bee J.
San Francisco, CA
10/9/2010
Cheerful, prompt, efficient. I thought their prices were reasonable and they totally stuck to their quotes. I needed 2 visits because of a thoroughly stuck pipe underneath & behind the sink and a old, leaky pipe down below.
The first visit was on a Thursday afternoon (I called in the morning) and the second was on a Saturday morning (I called late Friday afternoon). Honestly, I was a little nervous after the first visit because of the amount of snaking and not being sure as to what to think of the leaky pipe. I was considering a 4-star review because of the way the situation was explained to me at the end of the visit.. It left me thinking, geez... what the heck do I do now?! After looking at the pipe with my landlord on Friday, I realized... okay, it hadn't "burst" (I'm picturing a flood in between the floors) but there were a couple of rust spots wearing away.
Albert showed up for the 2nd visit fully apprised of the 1st visit and wanting to check it for himself. I was half expecting a quote and then having it fixed later, but he said... here's the quote... we can start on it right now. Awesome. The pipe was replaced before noon as promised. 5 stars! I'm back in business and have a 30-day warranty. Here's hoping I never see them again but if I ever have plumbing needs, I will definitely call Urgent. -
Review from Miray V.
San Francisco, CA
6/28/2010
I called for them to come early monday morning. They gave me a time frame for 9-10:30. I was really hoping they would not come at 10:30 and was very happy they came just after 9.
They replaced the system in the back of the toilet and then noticed that the connection to the wall was leaking and should be replaced. I said go ahead and when he was done he showed me the part/small pipe he took out of the wall. It looked way to old and was really happy we avoied a problem. He also fixed a leaky faucet.
he was gone just before noon. I did not compare prices but it seemed resonable considering he seemed to have fixed so much quickly and cleanly. -
Review from Yan G.
San Francisco, CA
9/15/2009
You may say I am spoiled, but I take life's little luxuries for granted. Having a working faucet and running water in the kitchen is one of them. But, as the song goes, "you don't know what you've got 'til it's gone."
One evening, I turned on the faucet and . . . nothing. I don't know what happened, but I was expecting some water and it wasn't coming. Uh oh. I tried praying to various deities, screaming at the faucet, pulling my hair out and cursing at whomever built my house in 1963--basically, I tried everything short of fixing it. Nothing seemed to help.
Since I have a better chance of beating Tiger Woods in Augusta than fixing a faucet, I called my dad for some plumbing recommendations. He recommended Igor the Plumber, a Russian guy he had used a couple of times. Igor came by on Friday, confirmed that the faucet was broken, told me to get a replacement one and . . . disappeared. After two missed appointments (Monday and Wednesday), 6 or 7 un-returned voicemails and 6 days without running water in the kitchen, I decided I'd had enough.
I found Urgent Rooter on Yelp and called them at 8:15 am. They took down my information and called me back with a quote in 5 min. They quoted me $180 to install my faucet, which was more expensive than the elusive Russian plumber, but cheaper than the $255 quote I'd gotten elsewhere the night before. They said they could have a plumber at my house by 9:30 am.
At 9:25 am, I got a call from Tony the Plumber who said that he was waiting for me at my front door. I was 5 minutes away from my house, but he said he didn't mind waiting. We walked in, he looked at my faucet, confirmed the estimate with his manager over the phone and got to work.
About 90 minutes later, my shiny new faucet was installed. Tony demonstrated to me that the faucet was working great and that there were no leaks. He insisted that I take a look under the sink and test everything out to make sure I had no complaints. He was a true professional, which I certainly appreciated. Not only did he bring his own paper towels, but he also put back every single item he had to move while he performed the installation! When he told me he was done, I couldn't even tell that someone had been working in my kitchen. Tony even put back the area rug that he had to move out of his way. That rug really tied the room together.
Trust me: next time you have a plumbing problem, don't fall for the old "I can get you a Russian, cheap" trick. Just call Urgent Rooter & Plumbing, and they will take care of it. They take checks, credit cards and, of course, cash.
P.S. $180 for 90 minutes of work? Why did I go to college again?Listed in: Better Business Bureau
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Review from Drea L.
San Francisco, CA
7/15/2008
Garage full of water...bad. Urgent rooter and Albert Lee.....good.
I would totally call these guys if you have a problem that needs to be solved. Fast and reasonably priced. -
Review from Joanna S.
San Francisco, CA
12/4/2009
Albert was as polite, efficient, timely and considerate as I could have hoped for. He went out of his way to test a few things about the mystery leak in my garage and then gave me a free diagnosis and excellent advice.
Thank you, Albert. I will surely call you again when my 100 year old house demands it. -
Review from marianne w.
San Francisco, CA
3/18/2008
Albert and his guys are absolutely amazing!
Fast, efficient, friendly and very responsive.
5 Stars for the excellent work and outstanding customer service.Listed in: Recommended People/Services
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Review from Ryan B.
Seattle, WA
2/26/2009
Howard, you rock.
- Showed up within 30 minutes of my call.
- Done removing a nasty clog, including vacuuming out my failed attempting at drano'ing the rice wad in the disposal, and replacing the busted trap, within an hour.
- Very reasonable price.
- Plus personal lessons on how to avoid the whole mess in the first place!
Awesome all around. Thanks, Urgent Rooter & Plumbing! -
Review from Lizzie L.
San Francisco, CA
3/5/2009
Drum rollllllllllllllll... and the winner for the 2009 BEST PLUMBER AWARD goes to ALBERT LEE and for the BEST SUPPORTING PLUMBER AWARD goes to HOWARD LEE. Please come on stage and receive your golden wrench award. Clap! Clap! Clap!
Okay, this review is mainly for you single ladies out there. I lack all skills when it comes to automobiles, plumbing, electronics and electrical. These traits are not part of my makeup or genes. I know my good friends work for food, but there is always a limit to asking for their help. Right, guys? :)
Thanks to http://yelp.com, I found Urgent Rooter & Plumbing. Okay, it's always a risk and gamble in trying a new service. B-I-N-G-O! WINNER!!! Look no further. You don't need a second opinion when it comes to their service and advice. Albert is the plumbing doctor. Howard cleared out my pipes in the garage and Albert came at a different time to do some analysis on another problem. Albert didn't charge me for his advice and it feels good to have trust and confidence in a company's work. Kick ass!!!! A++++++++++++++++++++++! Thank you, Albert and Howard. -
Review from David O.
San Francisco, CA
5/28/2010
If I could give 4.5 stars, I would. First off, these guys are FAST. I called at 10am and somebody was at my place by noon (exactly when the operator told me they'd arrive).
He explained the situation to me (drain needed to be snaked) and even showed me the monster hairball left by previous tenants that caused the clog (gee thanks, Vince).
The only demerit is that he wasn't 100% clear with me on what I should do or how much it should cost to do a separate fix that should ultimately get done (replacing a part that was sort of broken). However, that wasn't why I needed help that day and he got the job done.
Highly recommend these folks if you find yourself in a pinch and need fast service. -
Review from Kashya s.
San Francisco, CA
1/13/2009
Amazing service. This past Saturday night our basement laundry sink got clogged. Figured we'd snake it in the morning. Morning comes along, now the laundry sink was half full with warm water (we weren't doing laundry). Looked to Yelp for a good plumber and called Urgent Rooter. The supervisor, Howard Lee answers and asked "is this the main line problem"? I go, "I have no idea, can you come and take a look." He said "I'll be there in 15 minutes." Wow, on a Sunday morning? He actually shows up 15 minutes later. I'm already impressed.
He does his thing (I'm not sure what, but he looked at the clog while we ran water from various sinks and flushed the toilets). In about five minutes, Howard has figured out the problem and goes, yeah, it's the main line, don't run any water, flush the toilet, or anything water related until I fix this. He explains that it'll cost $150, unless he has to access the line by cutting the pipe, which would cost more. Two hours later, after pulling out a whole bunch of roots from our main line (the City had warned us a couple of months back that we may have a root problem in our sewer line), the problem was solved.
I ask him, do I need to replace the entire line? He goes, I wouldn't recommend that because it would cost too much, at least several thousand dollars, and if the line runs beneath your foundation then the costs could really be high. Instead, he recommended that we clear the line annually (for a cost of $150), and if that doesn't work he could try toxins to kill the roots growing in the pipe. He explained if none of those efforts work, then we should consider replacing the line. Howard actually explained in better detail, but, it's a little too much to write.
So, I go, great, when should I call you again? He said, try and clear your line before the raining season, so November, December time because the rain water also runs into the sewer line. And if that's clogged with tree roots, then the water could back up into the house. Good to know. He then assured me that he would call us to remind us. Wow, what great service. Loved them. Our tree root problem could have been the biggest nightmare, instead, it was quickly fixed at a very reasonable price. Just excellent. Highly recommend. -
Review from Jim K.
San Francisco, CA
5/4/2008
Sunday morning and there is a big, smelly puddle in my garage. Turns out my main sewer pipe is blocked. Here's the dilemma. Do I let the smelly puddle sit a day, and hope for a lower rate from the plumber on Monday, or do I bite the bullet and get the problem fixed today.
I found another option, called Urgent Rooter, and paid the low, regular weekday price.
Before I found Urgent Rooter, I called several other highly-rated plumbers from Yelp. Robert the Friendly Plumber was friendly. But he doesn't do rooter work. So he referred me to Rooter Bong (great name). Well, Rooter has a good price ($145 to snake the line), but he doesn't work on Sunday.
Atlas was willing to come over in 3 hours and snake the line for $325 or come on Monday for $250.
Mr. Rooter would come in 3 hours to provide a free estimate, but they wouldn't quote anything over the phone. Why would I want to do that when every other plumber was willing to quote the price for a snake job?
Urgent Rooter was an easy choice. He was willing to come over in 30 minutes and snake the line for $150. When he got to my house (on time), he asked if I wanted the regular snake for $150, the electric power flush for (I forget the price), or $400 for the super-duper gas flush. Suspecting that I was being up sold unnecessarily, I asked what the advantages of the other methods were. My only complaint is that I didn't get a very clear explanation. ("It's up to you what you want.")
I chose the regular snake job, and Mr. Urgent tried valiantly to unclog my pipe for 45 minutes, but this was too much of clog for the snake to fix. Feeling desperate, I decided to go for the super-duper flush. That fixed the problem.
Now, here's the great part. Mr. Urgent only charged me for the super-duper flush $400. He didn't even charge me for the 45 minutes he wrestled with the snake. I was totally expecting a bill for $550.
I hate to shell at $400, but I am happy to be able to use the plumbing again, and I don't even have to stay home from work on Monday to meet the plumber.
I will be using Urgent Rooter in the future. -
Review from David O.
San Francisco, CA
5/28/2009
Nicely done! The guy from Urgent Rooter just left with a job well done and another satisfied customer. I had a drain that had been clogged by roots and such. I called these guys. Dispatch told me I'd get a call in 10 minitues, which he did, and was over in about 30 minutes or so. Then another 20 minutes later, problem solved for $150. In less than an hour I went from a big smelly puddle in my garage (and unable to use the showers or bathroom) to a happy place! THANKS
:D -
Review from Amy K.
San Francisco, CA
8/3/2011
I was so pleased with their service! I called at 9:30am and they were here by 10:30am and fixed an hour later. Very nice and great price.
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Review from MishEddie G.
San Francisco, CA
7/30/2008
Hooray for Urgent Rooter and Hooray for Yelp! I came home last night to a clogged main sewage pipe in the garage. After two and a half hours trying to snake the drain ourselves (so disgusting) with no fix, I logged onto Yelp and tried to find a "Rooter Man".
Luckily I stumbled on Urgent Rooter! This company deserves the 5 Star, Super Rating! I called this morning at 7:30AM and Albert promptly provided an appointment at 11AM. He arrived on time with Wen, our Service Technician. He surveyed the area, provided us with his diagnosis, and recommended we snake the drain and flush the pipe.
GULP. I was expecting to pay $500, but to my pleasant surprise it was only $280! PHEW!!! He also gave me a 90 day warranty too! After signing some papers, Wen started working on the clog (from the outside into the house) and spent over an hour and a half clearing out the pipe. He did a super job and took a lot of care into what he was doing.
Even after he cleared the clog, he still ran the snake for 25+ minutes with the water running to clear anything out. Then he spent a good amount of time flushing out the pipe too! The icing on the cake was when he actually cleaned up the area around the sewage pipe opening before putting the cover back on.
It just showed how much attention and care he put into clearing our clogged drain. I mean it's a yucky job, but he was so dedicated! I feel so lucky to have found this Rooter Service!
Great customer service and dedication! Super nice people! Reasonable Prices! Top notch Rootering services! If you are having sewage problem, I recommend you contact Urgent Rooter.
Thanks Albert and Wen!!! -
Review from Lele Y.
Mountain View, CA
9/6/2011
Simple, inexpensive. Just amazing service. I called to schedule appointment to completely replace my sink (it had a 3inx3in hole in it... don't ask). They gave me two estimates depending on whether the sink internals needed to be replaced. They came the next morning exactly on time. They charged me the lower of the two estimates and took less time then estimated! Thanks yelp for the rec!
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Review from Mark A.
San Francisco, CA
3/30/2011
Quick service - out on the day I made the phone call.
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Review from ari s.
San Francisco, CA
10/26/2010
Vincent was working on my neighbors house and I asked him to look at my dishwasher overflow. He was gracious enough to inspect it and not even charge me for the few minutes he spent looking at it. that was nice.
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Review from eugene p.
San Francisco, CA
5/3/2010
I've had albert over to our house 2x now, 1st time to replace a water heater and the 2nd time to fix a faulty faucet.
Both jobs seemed straightforward enough, but turned out to be a fair amount of work (ave time for both jobs 8 hours due to strange plumbing installed by previous owner and hard to access pipes behind walls).
Both times he came over within a 24 hour period, quickly diagnosed the problem and fixed the issue.
I've run his quotes past a couple of other plumbers, and his name afterwards, and I have received positive comments from them. Says a lot when your competitors respect you.
Definitely recommend him! -
Review from Tori F.
San Francisco, CA
5/15/2009
We've worked with Vincent Lee at Urgent Rooter three times over the years. He is always prompt, professional and good at his job.
Today we learned that if you have a low flow toilet, you need to hold the handle down for 15 seconds.
He fixed our broken toilet and we'll call him in the future if there is ever another problem.
Thanks Vincent! - LSarc / http://www.lsarc-sf.com -
Review from Carolyn S.
San Francisco, CA
6/22/2009
A few hours before party start time the kitchen sink won't drain. We tried plunging, we tried white vinegar and hot water with the plunging, we got out the thingy and snaked 15 ft down, we removed the pipe (trap?) under the sink - nope.
Yelp to the rescue. Search plumbers and there it is - URGENT Rooter & Plumber with 31 reviews and a five star rating. We call, Vincent answers and arrives 45 minutes later (exactly when he said he would), sees we are in party-prep mode, works quickly, fixes the problem, and charges a fair price for a Saturday afternoon plumbing emergency.
Thank you Vincent and thanks to Yelp. -
Review from TJ C.
San Francisco, CA
11/12/2010
I've sat on this for a while -- I don't slam a business for no reason at all. But the whole thing sticks in my craw, so I'm writing this to warn others.
If you've got a slow toilet, be prepared to pay for a new one -- they don't clear the problem, but instead simply install a new toilet in its place. See? Problem solved. No longer plugged.
Just for facts: the toilet they replaced was 10 years old. The fellow didn't snake it, because his snake couldn't make it through the curves of the piping. Nor did he take the toilet off the floor and check it from underneath -- I guess that would have been too icky. So no attempt was made to clear the problem -- it was just "you need a new toilet."
Yes -- they come when they say they will, and they're friendly, and they present you with estimates and you can say no at any time -- but I didn't have time, and writing a check was the best way to get the job done and the person out of my house.
No complaints otherwise -- and if someone can explain to me why a 10-year old toilet being used by one person for several years for completely normal purposes suddenly needs to be replaced, well, then, I'll remove this.
