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Ulta Salon Cosmetics & Fragrances
Rating Details »
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
- By Appointment Only:
- No
15 reviews for Ulta Salon Cosmetics & Fragrances
The only reason I went to this store was because it was in the same shopping center as my job. I no longer work there so I no longer shop here. Yeah they have some stuff that I do like. But I was maid of honor in my sisters wedding and the dress is strapless and I didnt want to be the crazy pale as paper white person. Being that it was winter I wasnt getting a natural tan.
1st Assoiciate conversation
1st associate (after being hunted down)
-What exactly are you looking for
me- a self tanner that wont make me to dark or look like an orange oompa loompa.
1st associate- well umm (pause long weird moment) I havent heard anything bad about this one or this one...This one might be ok I dont think it turns you orange.
2nd associate walks by.- 1st associate grabs her
Uh once again what are you looking for....A TANNING LOTION!
2nd associate- Grabbing all the ones the 1st associate handed me telling me they would turn me as orange as a pumpkin...hmm thanks.
I ended up getting one. I tried it a few days before the wedding on my leg since it was a full length skirt. I used a little then it didnt do anything so I took a big ol' handful and rubbed it all over my leg- And what happened IT TURNED ORANGE
AHH ULTA YOU LIARS!
I just decided to be the pasty white one at the wedding...
Now that they have moved into a new store the cleanliness and presentation is much better. Unfortunately they brought all the employees over with them. Some of these ladies act like they're working the floor at the Chanel boutique in Paris. It's just a chain retail job, you're not the CEO of a Fortune 500 company so stop talking down to me and adjust your attitude.
Whenever a customer walks in the employee who greets them never makes eye contact. She kind of sighs and doesn't look up from her work and calls out a half-assed "Welcome to Ulta". When it was obvious that I was searching for a product I couldn't find, the lady surprised me when she came up behind me and basically growled "what are you looking at?" and then cut me off while I was trying to tell her the full name of the product.
The only reason I keep coming back is it's close proximity to my house. Otherwise I make the effort to got to The Beauty Store or Sephora because Ulta is basically a jumbo CVS.
1 Previous Review: Show all »
-
4/20/2008
So maybe because this store is relocating in about 2 weeks, the sales people just don't give a crap… Read more »
WARNING: If you are not a chick (or a dude who wears makeup), this review will probably make your eyes glaze over.
I stopped into this Ulta location not too long ago, because I had received a coupon from them for $3 off any purchase of $10 or more. I needed a new pot of Bare Escentuals blush (which can only be found at specialty beauty stores like this). Immediately, I was greeted by a smiley young thing, and asked if there was anything in particular I was looking for. I asked if there was anyone who was specialized in Bare Escentuals. The greeter wasn't, so she guided me towards a blonde consultant named Christina. Ulta was out of the BE shade she had originally picked out for me, so she thoughtfully chose a similiar shade from a similar brand (PUR Minerals). Throughout this process, Christina was pleasant and we gabbed about this makeup line vs. that one, etc, as only girly-girls love to do.
As I walked to the counter to pay, the cashier's perky smile fell when she saw my coupon in my hand, and my blush in the other. "Ohhh...this isn't good for any of the Prestige Cosmetics."
"What's a Prestige Cosmetic?" I asked.
"Any of the cosmetics over here," she said, as she pointed to one half of the store.
"You mean, HALF THE STORE?"
I crumpled up the coupon and gave her my credit card. All of that hard work finding the perfect shade with Christina was NOT going to go to waste. The stars I give this place are for the ease of access to the store and for the hard-working consultants who stand on their feet all day. The exterior employees (the cashiers, the greeters, the MANAGERS) are sub-par. This is a personalized way to play with makeup with women who intimately know the beauty lines Ulta carries.
Let's just say I spent the last 20 minutes googling "how to make your hair grow faster." I just walked away with the hands down worst haircut I've ever had, and probably the worst haircut I've ever seen on any individual.
The "stylist" was incredibly rude and unprofessional. I wouldn't recommend this place to my worst enemy.
Granted it is two days after Thanksgiving and the retail staff I am sure qre overworked and tired BUT when you work retail there are no excuses. I hate shopping around the holidays and vowed I would do all of my shopping online...but when my mother asked for a hair dryer for Christmas I headed straight for Ulta because I knew they would have a great selection.
I jumped in a line to buy a hairdryer. When the line wasn't moving I went to another counter that looked to have a shorter line. When I got to the other counter the manager snapped at me to go back to the other counter to purchase my present. I let her know I had just come from there and that the line wasn't moving. She didn't seem to care, said she would call more people to the front. When I got back to my original line it was twice as long. I thought about putting the hair dryer back but I hadn't gone through line hell for nothing. That will be the last time I shop there.
I know it seems like I am just complaining and you guys can tell me if so! I worked in retail and I know the holidays really test retail spirits but it is also the biggest shopping season. Next time I'll take my business to the Beauty Store or Sephora where hopefully they hire nicer employees!
Well my experience here is a little old. When I first moved to Austin I needed a haircut...so I decided on this place as it was the first option I came across. The lady who cut my hair did a horrible job. First the price for a "Bad" men's haircut should be a lot less than what i paid. Upwards of $25. The haircut was the worst I have had ever...my sideburns (Which are not lengthy) were cut crooked and very uneven. Maybe she had an uneven head! I actually had to go back in twice to get them to look some what normal.
I wouldn't recommend this place...But I may have received a lemon haircut. 1 star for the haircut & 1 for the service in the store.
Four stars for employees not making a dude feel like the biggest freak for shopping here.
They have a large selection of men's cologne, the expensive stuff.
For 18 bucks, you can buy any of it in Deoderant form.
It smells exaclty the same and lasts for well over 6 months.
I've been trying to save money and have avoided Ulta for a year or so, but let me tell you -- I am very close to crawling back to Dale and begging for her help. She really is the best. I always came away from her chair feeling like a new person and 100% happy with the job she did on my color, cut and brows.
While she's good with color and cut, I think brows are her specialty and she's always taken the initiative to ask "Do you want me to lighten the brow a little?" which she does very aptly with blonde dye.....and it looks natural! I don't think all stylist can or will do this.
So if you go to Ulta on Brodie, ask for Dale. I believe Tuesday is her day off, but that might have changed.
I have to tell you about this horrible expierence I had today. I was shopping at Babys-r-us and walked out with a huge bag of goodies, plus my 7 month. I had to goods and Baby L in the shopping card. Thinking I was making a smart move by walking down to Ulta with Baby L and the goods, the minute I walked in, ready to purchase, I got stopped by the snotty little kids working there. They told me that shopping carts were not allowed in because they dont have insurance to cover it!!! What the......I was shocked. Instead of asking me what she could get for me so I didnt have to leave (or they would lose a sale), She escorted me out. I was totally pissed. I will NEVER shop there again!
Ulta, you have seen me in my best and worst of times... You were there for me when I lived in Houston and you are here for me on the south side of Austin. What is a poor curly haired girl to do without you? You have the only products at a reasonable rate that keep my hair from turning into a full fledged 4 ft tall afro, and I love you for that...
Yes, it is true that your prices might be a bit steep on certain things, but lucky for me, I discovered that you sell packaged combo shampoo and conditioners as well as extra large bottles of Nioxin in combo packages for $32 located near the salon portion of the store... The first time I visited you, I noticed that you had my products on the shelf for close to $20-$35 for an extra large bottle, and when I finally explored around the second time, I found the first and second step Nioxin in HUGE bottles for the same price as one..... same deal with my other products. I signed up for a free membership and have gotten some great discounts from you...
Thank you Ulta, you have done this nappy haired girl good.
I've fallen out of love with this store and salon. The best thing about Ulta is the rewards plan whereby you get free stuff based on the amount of purchases made in a specified period. If you use the salon they really add up and I would get free haricuts on a regular basis. But the place began to fall apart- it was dirty and not well- cared for, the shelves were empty and out- of- stocks were the norm, I thought things might improve when they moved to their new location.
But no. Even though the space is new, it still looks likea ghetto store with entire shelves sitting empty . On a recent visit, the front display area for Bare Escentuals was totally bare of product. I asked for a newly advertised kit and was blithely told that it had sold out weeks ago. Well, the flyer had just arrived in the mail, the signage was up but I guess no one bothered to re- order. I've been told it's been sold out, or we don't have that yet, or it might be on the truck next week so many times I have just started going to Sephora even though Ulta is in the 'hood. The service here also is really poor. You are either being hounded every 10 seconds or you cannot find anyone to help you.
Be careful in the salon, I have had the very best and the very worst in cuts and color and no longer go here. The salon staff does need a seminar in professional behavior. Gossip , employee disaffection and personal troubles are inappropriate topics for discussing with clients.
Last weekend my turning 13 in 2 weeks and gonna be a teenager emo boy son wanted to dye his hair jet black. So we made a day of it & went to lunch and stopped in here. This place has a lot of great smelling stuff. The staff is super friendly & they have one of those reward programs where you get free stuff after you spend a certain amount of bucks. I'm taking a star off for buying way more than I went in for but who doesn't need strawberry smoothie body wash and it was buy one get one free.
I have often wondered about the snobbery of the work staff in ULTA. I think that they forget...we SHOP here, you Work here. I do not like the feeling I get from these sorts of staff members. I have encountered some friendly staff but the majority are snobbish and unhelpful. I tried to get in and get out and that is unfair when I am shopping for a fragrance.
I'm mixed on Ulta. It looks super cool. The products are numerous, the styling tools brand new and in funky colors, and every new lipstick, foundation pack and brush set screams my name as I walk in the door. Somehow I exercise self restraint and usually leave empty handed ( but with like 5 items on a wish list that I'll buy someday.)
Then I got a few more dollars and went there for a super expensive straightening iron and a hair product. After asking tons of questions and being assured of their awesomeness, I was really disappointed with what I purchased.
All in all, a great selection of products if you are knowledgable about what you re buying. But don't count on the staff to pick your products for you, you may not be satisfied with the pricey purchases in the end.
Ulta Salon on Brodie Lane is a nice one. Everyone is very friendly- I have never been and not immediately welcomed. I've also never had a bad haircut from the women that have cut my hair (Renee and Susannah) and the woman that has done my eyebrows is incredible. I have some outrageous eyebrows (they like to meet and greet, if you know what I mean) and she always tames them perfectly! Dale, I think, is her name. Anyway, I highly suggest this place if you are looking for a nice place to get your hair cut and/or colored or a great eyebrow waxing.
