uBreakiFix by Asurion

The tech wizards at uBreakiFix by Asurion at Gateway/Swedesford Road are the real deal. Been here for two issues, both of which the nearby big-box tech and office supply store (which sold me these two laptops, and is supposed to cover tech issues) had no effing idea how to fix.

Big Box says: "You'll have to buy a new computer."
uBreakiFix by Asurion says: "We don't like to give up."

So, now: Two great results; two back-to-work laptops! Dang, people, you are awesome. Bye bye, Big Box. Next time I will get tech coverage with uBreakiFix by Asurion in the first place.

I thought these guys were great... but nope.

I had a virus and they had to wipe my machine and reload everything. They did not reload Microsoft Office and did not tell me it would be wiped from my computer. I now have lost eight years of word and excel documents...go to the cloud you say...I guess it must all be somewhere but despite hours of navigation-NOTHING.

If I had had any idea; if they had told me before hand, Microsoft Office would be deleted in the process of wiping my data there's no way I would've done it.

BIG thumbs down

Your friendly neighborhood tech wizards! It's nice to have people so close to the community that are there to help you figure out what's wrong and their price to fix it, which is all you can really ask.

I'm not saying the prices are the best, for example I had a bloated battery that the OEM manufacturer was quoting around $150 to replace labor and shipping included. I was quoted around $199 here, so not far off, but laptop battery replacement is actually something you can do yourself really easily so I bought the SKU from Amazon for ~$70 and already have a T5 and Phillips driver at home which I used to take the old battery out.

But anyway I was using the wrong screwdriver (T4) and as a result couldn't get a stubborn screw out of the bottom to open up my laptop, and this was my problem and I was willing to pay for someone to be able to solve my absurdly trivial problem. You know, nothing ridiculous because I knew it probably wouldn't take too much effort but nothings free right?

Wrong. First of all the really nice thing is diagnostic is free. So for them to tell you what's wrong and how much they will charge to fix it is $0, and since it was such a simple fix, they refused to charge me a penny. And that leaves you with a nice feeling in your heart so it's somewhere that I'm not scared to come back to and ask for help again.

What's important to know is that these guys aren't that sketchy shop looking to nickel and dime you. You'll pay a fair price.

The price was right for replacement of an I pad screen. Turn around time was excellent.

I shattered my screen on my iPhone while hiking. The iPhone still worked except for the face recognition feature, and I had to enter my passcode to open it every time as well as my passwords for the apps. Who can remember all of their passwords!!! I searched around for repairs and was encouraged by the reviews for this business. It did not disappoint. The service was fast and the work was perfect and the price was right. Forrest in the Royersford store was friendly and helpful. (I hope you're enjoying some good hikes, Forrest!). I recommend Ubreakifix and will definitely be returning there for all my technology needs!

Annoying as hell. We had an appointment, 3-5 pm. We arrived just before 3 and they told us it'd be done at 6. Came back at 6, they said 20 more minutes. 6:45, we told them to just give us the phone back because we were leaving! Miraculously, it was done then. Only 1 hour and 45 minutes after it was first supposed to be done. Ugh.

Based on the grumbling in the waiting room, we weren't the only ones being strung along.

I dropped my iPhone 11 Max Pro a couple months ago while rock crawling a couple months ago. As you can imagine, that left the screen with deep scratches, maybe even broken. I finally called ATT and they told me I'm insured. I looked up local repair shops covered by my contract. In the past I resisted these kinds of repair shops, expecting to be disappointed. Boy was I wrong. They replaced the screen in under an hour. It looks brand new, and works perfectly. Really nice folks, highly recommended.

Only way to get your Google pixel fixed! My sound stop working on incoming calls and speakerphone. I read the Google community I tried everything and I even called Google support all to no avail. The guys here quickly diagnosed it ordered apart which was a speaker made an appointment to install it and put in the warranty claim directly with Google. No charge and everything was done quickly and accurately. They were there to answer any questions. As I reset up the phone siinve they require a factory reset if they keep your phone to work on it. I guess this is safety precaution which makes sense but still is a pain. I love my pixel once again!

I went in with a known factory issue with my phone that was under warranty. They confirmed no water damage, however after they had phone for a few hours they said one of the water sensors had been tripped and that the phone would no longer be under warranty. I was told that humidity or sweat could trip the sensor (I kind of doubt that) but I am confident no water got into the phone. Seems like a bait and switch, considering I have it in writing that there is no water damage. Not only did I have to pay for the repair out pocket but now suspiciously my phone is out warranty should there be future issues. Be warray if you are taking your phone in and expecting the service to be under warranty.

The battery on my google pixel 3 xl swelled so I had to get it replaced. Verizon was going to give me a replacement at $199 dollars. I contacted other repair places but they either couldn't fix it or they didn't feel comfortable fixing it. One suggested I try ubreakifix. They were able to fix it and had the part in stock. They were also much cheaper than $199.