TJ Maxx

This Tj max has very poor management with 30 minutes wait with only 2 cashiers and one is using for training???? It has historically like this! I guess I should boycott this stor and go somewhere else!!!
Also there is return lines neither!!!
I love tj max and Marshall but not waiting in line on weekday for 30 plus minutes!!! Not worth it!!!

Went there this morning had a very rude cashier. My husband and I had several items. I decided I didn't want an item. She immediately had an outward attitude. I don't appreciate rude and prejudice people.
She called a price check about a pillow we purchased as if we changed the price. Which was the correct price. Shame on the rude register person. Some need precessional skills training and basic knowledge on how to display people skills.

I love TJ Maxx and this is one of the bigger stores as its attached to a Homegoods store. I always find good things here. If I can stay away long enough, and I do because I live in Las Vegas, but I always stop in here when I'm in the area.

Today's haul was quite big and it wasn't even 'crowded' in the sense that the line was not very long at all, being that its 2 days before Christmas. I had quite the pleasant shopping experience today.

Some of their winter coats are on clearance and I was able to snag one on clearance for $49.99. Saving $20 off TJ Maxx's price but even more off retail if I bought it elsewhere. And honestly did I need another winter coat, with winters not being as cold these past few years? Why yes, because I'm a Maxxinista. Who remembers that term?

I also got.my daughter a moto jacket she's been looking for, and a few sweaters that caught my eye.

I always leave this store happy and as I said, I'll be back whenever I visit the bay area.

Extremely incompetent stuff they leave the tags I think purposefully on their fancier clothes when we check out and now I happen to miss placed the receipt and they will not honor taking out the tag. This is now a complete waste of money. Why can't they not look up a purchase by credit card number or something.
Very very disappointing, especially when one buys a lots of stuff from here .

Located next to 101 freeway, is TJ Maxx. Parking lot is always thriving. You'll never find it empty, unless it's a holiday. My favorite thing to do, is look at the jewelry counter, and around the kitchen items. I haven't had the best luck with clothes, I love looking at dresses and their selection is low in my opinion. They do have public restrooms, always a plus. Lines are long these days, you need to be patient if you intend on purchasing anything.

This is the end of summer 2021 and the dressing rooms are open. They assign you a room on a piece of paper.

Bad experience here today. I bought a stamp kit for my granddaughter and it doesn't work well. The images don't print out well, just blobs.
I was at Cupertino and the girl there said no problem bring it back. I brought it back to the store here in San Carlos and felt like I was arguing with the young store supervisor or manager. First she said I had to take it back to Cupertino!

She stamped it herself on a sheet of paper, but not the book and insisted that it worked well. I suggested she stamp the book but said she "had" to do it on her own paper. Trying to compare an adults pressure on the stamp versus a child is not reasonable. The paper in the book was more porous and did not create a defined impression. Several adults tried it last night and it did not work either. It was a $3.99 item. The only reason I brought it back was because the associate st Cupertino said it wasn't a problem.

Why would you give a customer a hard time about a defective item when they spend so much at your store otherwise. She needs better she needs better training.
Her comment was "I'll do it as a courtesy but in the future...". I'd think there's a store policy that applies to all stores.

I visited this TJ Maxx + HomeGoods combined store once during a weekend near the holidays, and it was a disaster. The products were not well organized, it was hard to get anywhere because the aisles were so narrow and full of people with carts. Trying to shop was a stressful and frustrating experience. Hopefully, with Covid restrictions easing up, they'll have adequate staffing by the time the holidays roll around this year.

This TJ Maxx is combined with a Home Goods store so you can get a lot of your shopping needs done at one time. I was looking specifically for a pair of sunglasses to repair the ones I had just lost. Their selection wasn't that big, but I got what I needed, was able to check out at the accessory counter and was on my way out within a few minutes.

I think the experience here is as good as you can expect it for an outlet store. The staff is more engaged with each other and their phones than with the customers, but I wouldn't have expected otherwise. More importantly, they seemed to have a wide selection of items to choose from which is good for any bargain shopper looking to stock up on their next item.

Combined door with Homegoods, this store has alot of customers compared to other locations. There are clothing and shoes moderately priced. One of the better inventory out of all their stores in the Bay Area.

Only downside, long checkout lines because its combined with Homegoods customer as well. One giant line.

Cleanliness 3/5
Product 4/5
Customer service 2.5/5

When entering the store it is made very apparent that you are not welcome, by customers and associates. POC be aware when shopping here.


***We were followed the entire time we shopped. My friend and I shared a shopping cart and when checking out the cashier was visibly on edge, stared at my items that were sitting in the cart & asked if we were paying separately. My friend replied yes and when it was my turned I pushed the cart to the side so that I can stand on the social distance marker, the cashier unobtrusively jumps and began to look around as I moved the cart with my unpaid items still inside. Once I put the items on the counter she began staring at my credit card until I had to ask her can she process the transaction so that the pinpad could respond to my chip. She pressed the button, handed me the receipt and pushed my item towards me. I asked her for a bag and she "kindly" opened one for me lolllllllsosadlolll

A lot of you won't understand the discomfort and worry in this shopping experience but many will. I would avoid it all together.