The Window Specialists

 

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Robert S.

San Francisco, CA

I had a completely different experience than the person who never actually bought windows from the Window Specialist.  My windows were installed on time and professionally.  The cost was reasonable as well.

If you are looking for windows, call the Window Specialist first.

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6

Scott L.

Oakland, CA

I need new windows.  My house was built in 1937 and I live on a busy street so there is a noise problem and the drafts from the windows make the house cold in winter and the sunlight makes it hot in the summer.  Not an uncommon problem but I have 36 windows and I'd replace them all if I could afford to.

I contacted the Window Specialist to give me a quote.  They were pretty timely in coming out to measure and estimate.  We picked colors and discussed different brands.  The quote was pretty typical providing nicer Pella windows with painted aluminum cladding on wood with double pane gas filled glass.  The cost was about $1000/window installed (inserts mostly).

The problem with this company is that they didn't follow up on the quote.  I told them that I needed a few months for my refinance to come through and then I'd be ready.  When that happened I emailed WS but never heard back from them.  I decided to call them.  I spoke to the original sales rep and told him that I was ready to take the plunge ($6000 for one bedroom, yikes!).  He said he wanted to come out to remeasure which I thought was a great idea.  We set up a time and I rushed home early from work to meet him.  He never showed.  He did call though to say that he was tied up on a big job in the city and said that every existing job was his first priority to make sure it was installed properly.  I thought to myself, 'hey, I like that!'.  Then I remembered... when he came for the first estimate he was late and used the very same excuse.  Hmm...

He said he'd call back to reschedule.  I never heard from him again.  Oh well... they lost a sale AND they got a review.

I'm doing the windows myself.  I'm not for hire.

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