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The Westin St. Louis
Rating Details »
Neighborhood: Downtown
811 Spruce St
Saint Louis, MO 63102
(314) 621-2000
811 Spruce St
Saint Louis, MO 63102
(314) 621-2000
- Nearest Transit:
-
Stadium (MetroLink)
- Price Range:
-
$$$
15 reviews for The Westin St. Louis
Very cool hotel in a kind of large warehouse / loft type building.
Very nice staff. We had a bit of an issue I won't elaborate on but they handled it well above and beyond the call of duty.
Amazing bathroom. Out of this world. Huge. Very cool, spa-like, modern tub at one end. Very big glass enclosed shower on the other end. His and her wash basins with black stone top. Thick luxurious towels.
The room was very large with high ceilings. Bed was top notch.
The good: really nice room and at a good rate ($99 + tax, etc); more space than I imagined I would have and, yes, the bathroom is large.
The bad: when I called for a room the same day, the representative told me only one room was left and it would be $139. Luckily, I knew about the Internet rate (and that is was available) but since I was driving, I opted to call. Curious though.
More bad, food is so-so and definitely overpriced, even by hotel standards. Chicken and asparagus were both overcooked. Bathroom soaps, etc smell awful. But that's probably just me. I'm sure some people love them. But this is unusual for me. Typically I am neutral to these sorts of things. This alone would keep me from staying there again, unless I brought my own bathroom supplies!
All in all, great room, questionable service/booking policies, good price in the end.
If you're looking for a quiet room - you might want to look elsewhere. I had an awful experience coupled with even worse customer service that has resulted in going out of my way (and for my employees) to avoid all Westin properties.
Despite the fact that I was sick and requested a quiet room, my room was located near several clubs with loud music and was a hundred or so yards away from a freeway interchange and rail line. Despite calls to the front desk and e-mails to Westin corporate nothing was done during my stay. Then following four sleepless nights and further complaints, Westin/Starwood finally informed me that the property is noisy by the very nature of its location and that the noise was outside their control and did nothing more. It is interesting that other Westin properties, including New York Times Square, have sound abatement. It is disappointing that I can no longer trust this brand.
While I could go blow-by-blow of by far the worst customer service I have experienced in years, I'm not sure this would serve a purpose to those who use this site. However, the following are excerpts from e-mail responses from the Westin St. Louis and Westin/Starwood corporate that further validate the issues with noise at this property.
"Our favorable location next to the ball park definitely has its draw backs. The ball park provides an excellent view from some of our rooms and an easy walk to the games but also comes with excited fans as well as neighboring restaurants and bars." Oct. 17, 2009 e-mail from Sarah Peplowski, front desk manager.
"Since the noise was from an outside source, it is beyond the hotels control." Oct. 18, 2009 e-mail from Stephanie Ryan, Specialist, E-Communications Department, Starwood Hotels & Resorts Worldwide.
Okay, okay...
to be fair, I didn't actually stay at this hotel...
BUT!
I did have the opportunity to walk around and use their bathrooms.
lol, i know exciting huh?
Long story short, I was there because we were on our way to the Cardinals/Marlins game, coincedentally the group I was with, all had to use the bathroom. (We just drove four hours to get to St. Louis, so a bathroom stop was necessary). We talked to some stadium workers and they said to go use the Westin across the street from the team store. So we walked over and through the big glass, rotating doors, we were welcomed by smiling faces, a cool, a/c atmosphere and closely located bathrooms!!!
The staff that was surrounding the lobby area, were all very polite, smiling, and apparently very used to crowds from the baseball game coming in to use their bathrooms.
My husband and I definitely want to come back and see another game Cardinals game, and I think next time, we'll be staying at the Westin!
a= service
iI park here alot when i go to baseball games and also stay here during long weekends. Service is top level and the bellman guys remember my name too.The bathroom are huge
Very nice hotel with an excellent open lounge area and nice restaurant space. Only had one breakfast in the restaurant and it was fine with a typical hotel prices.
The hallways were extremely spacious and the room was also quite large. I was housed in a 7th (top) floor corner king room with a nice sitting chair and desk. The bathroom was simply gigantic and the best feature of the room. Excellent soaking tub and separate dual head shower. The bathroom had two large mirrors for its vanity and an area for applying makeup and beauty products that was separate from the sink.
Both the TV and bed were new and very nice.
The only negative I would say was that it felt a bit under staffed. The same individual who got your laundry was the one valet parking your car. Maybe it had something to do with visiting right around the holidays as the hotel and downtown was mostly empty.
Also because the valet was heavily taxed with jobs and the walk to the parking lot is literally 200 feet I would recommend self parking. Valet was $24 a night.
I stayed here several times when traveling for work. It was a nice hotel. The location was really nice, as were the rooms. The most memorable part of staying here was the service. It was definately worth whatever my employer paid for me to stay there.
Great Westin. This one of the better westins Ive stayed at in a while. The location is great, rooms are very large for a downtown hotel. The bathrooms are also awesome. Overall a great place to stay in downtown and the best place to stay if your there to watch a baseball game.
Loved this hotel!
I travel alot for work and have stayed at quite a few Westins. This one is now my favorite. We had a view of Busch Stadium from our huge, gorgeous room and just happened to be staying on the eve of a Cardinals game. Made for a fun energy in the hotel and surrounding area.
The hotel felt clean and newly renovated and the staff were very friendly. I loved our gigantic bathroom (the Heavenly shower is amazing!). The only suggestion I have for the Westin... lose the scary modern art hanging above the bath tub. I don't need or want to read and think about words like "scar" and "dying" while getting ready for bed.
Very solid hotel.
Pros:
Fresh modern look with light woods
Within walking distance of the new ballpark + all of downtown St. Louis.
Good quality bedding, shower, room furniture, including a desk chair that's actually somewhat ergonomic.
Cons:
Not enough front desk staff
Wake-up call was late
Concierge never seemed to be on duty (suspect that they got rid of the service)
Didn't eat at restaurant.
I have Platinum status with Marriott, thanks to staying there 144 nights last year... so, I wasn't too excited to stay at the Westin since I hardly stay at Starwood hotels, but the Manager on my project is a huge Starwood fan. Boy, was I impressed. This place is gorgeous and trendy. The decor is so lovely and the one night I did stay in to do some work... I really enjoyed the room. The bathroom is huge.. separate bathtub and shower. A lovely robe is provided. The only beef I had was the products. The shampoo, conditioner, and lotion reminded me of the scent of dog shampoo. Anywho, the bed is so comfortable... slept like a baby. The best part about this place... it's across the street from Busch Stadium. We went on stubhub the day of a game and bought upper level seats for $5.50 each... bought some hotdogs and nachos and had a great time!
Top notch hotel! I have stayed a few times for work and I have nothing I could possibly complain about here. Rooms are huge and tasteful, bathrooms are equally massive with terrific decor, the hotel itself is very nicely designed all around (not one of those hotels with a nice lobby but grungy hallways once you get upstairs), they've got a huge gym, and the service is wonderful - even the room service is decent. Highly recommended!
Probably the best Westin you'll ever stay in. It's more like a 4 seasons or a Ritz Carlton, really. Quality service, huge rooms and 7-star baths. Downtown location is good, especially if you're there for a baseball game (right across from the stadium).
If there is a downside, it's the restaurant. It serves overpriced, over-sophisticated food that is simply not that great. Room service is better though (gives you regular options as well).
It's a okay hotel for Westin standards. Extremely pricy in the restaurant, they sell it as a fine dining experience but the restaurant feels too much like a hotel eatery. Rooms are large, these don't have the "Heavenly Bed" but do have to signature shower head (Walk-In). If you get get a room rate for around 150.00 per night it's worth staying.
This place is one of the nicer hotels I've stayed. The rooms are by far the largest. The location is ideal for a downtown and amazing for a sports fan in town for a game. The outlaying are as are easy to get to also from this location. The overall feel of this hotel is historic loft. Large space in an old commercial building. It's bricks and near tree trunk size beams make the feel come home
The room i had was big. It had two queen size beds with plenty of room between. There is a working desk with internet and a nice chair. The chair actually seems far away from the TV/dresser. Each room has an ironing board and iron. Coffee is just inside the door. Between the heaven;y beds is a night stand with a two level open shelves. Each bed has two reading lights controlled above the night stand.
The bathroom. Huge. It has a seperate shower and tub that are across the room. The shower is aquarium style. All glass. The tub is large and within a nice basin. This tub begs to be used with candles and wine just around the wide teracota tile rim. The tiles cover the entire place. The sink has double wide area so two people can get ready together easily.
The restaurant, Clark Street Grill, is in the lobby http://www.clarkstreet.../ I didn't have anything here but had i been able to eat I would have. The place has brick gas oven.
The hotel isn literally across the street from Bush Stadium. 6 blocks from Edward Jones Dome, one stop in light rail which is just outside the doors to the Blues arena. Do you like 10pin? Is bowling more than a crazy night out. Walk a block to the Bowlers Hall of Fame. Nail a 300 game and your name makes it in. The Arch is three blocks away. Take the elevator to the top for a nice two. One stop after the hockey arena is Union Station. It was nice little shops and restaruant in the old station entrance. Try and the whispering arch just inside the street level entrance. The are great restaurants close. Mike Shannon's and Dierdorf & Hart are within a block. At the top of Millenium Hotel is a rotating restaurant. Since the Westin is across from Bush Stadium, there is plenty going on during baseball season. Downtown STL is revitalizing and may not be as vibrant or busy as where you came from, but it is a fun place to visit. Did I mention the little beer company in town that has tours. I think the name is Annheiser Bush? There is also a brew pub. The landings area is another place to walk and visit for food and drinks.
The lightrail can get you all the way to the airport for nice cheap way. We took it to Forest Park. The place is pretty large. I'll have to review.
