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The Westin Kierland Resort & Spa
Rating Details »
6902 E Greenway Pkwy
Scottsdale, AZ 85254
(480) 624-1000
Scottsdale, AZ 85254
(480) 624-1000
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22 reviews for The Westin Kierland Resort & Spa
While I've been to the Westin Kierland for various occasions including drinks and dinners at Deseo, extravagant events in the ballrooms, and most recently, Phoenix Cooks, tonight is my first actual overnight stay at this huge resort.
Centrally located just a quick walk from Kierland Commons, and dog friendly too, there's nothing negative I can say about this place! Friendly staff all around, heavenly beds, and so much more to explore...
Minnie and I are hanging in the room (with an incredible view I may add) while Jared is partying it up in one of the ballrooms, but we plan on taking full advantage of our staycation here tomorrow... I'll be checking out the fitness room, the pool (if the weather cooperates), and maybe even room service. I plan on updating, but until then, I highly recommend this beautiful resort.
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So, I will start by saying the vast majority of this resort is a 4 or higher star. In general the service was fantastic. The drinks were lovely. The surroundings and food was also great. However, this particular property falls (and fails) on the adult/spa pool.
I like to have a calm, yet helpful, atmosphere at a pool (because I'm crazy like that). If I'm going to relax, I like helpful people at the pool, waiters checking in and a quiet peaceful area (shocking). Unfortunately this was a MAJOR Westin #fail. Loud clanging gates (PAD THEM!) were annoying each time someone entered or left. I'm talking about really loud and random. just BOOM. The staff was...wait, what staff? One sorry guy running around in the heat as fast as he could? With 52 people? Hey, GM - let's talk about bad decisions. Horrifying. Not a single person at the pool was happy or relaxed. Also, anyone cleaning up when people leave? At 6pm only. Ick. This needs a major overhaul. We also really enjoyed the power washing going on outside the pool. That was heavenly and the same as a massage. And by "massage" I mean hammers on our skulls.
Sadly, this ruins an otherwise very nice resort. The staff is nice, helpful and the hotel is exceptionally cute and clean. Other than the pool situation, there is a slight issue with the name of the main bar "The Rim." Um, awkward.
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Second visit to this location, stay at Villas part and the place has gotten better in five years since I was here last time. The Spa was perfect start and on a hot day was also perfect end with almost any service. So much to do if you don't golf, pools all over, open 24 hours, lazy river, water slide, and service that is not over done, but just right. And weather yes 100 degrees might be hot, but humidity isn't there, so it is perfect pool weather.
Still a solid place but they pissed me off. I ordered a 14 dollar burger, which was OK, but the fries were extra? Seriously...
So if they are that hard up that they cant add a buck to the cost of the burger so i can get some fries that would be a better way to go instead of pissing me off.
The whole place is ala carte and that was my only gripe.
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1 Previous Review: Show all »
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2/7/2009
Great place for families. I stress families, because its very kid friendly and has a good balance of… Read more »
Great hotel. It's a newer hotel so it's in great shape. Has all the amenities you need... beds get 5 stars.
Was out here for business... plenty of good local restaurants as well.
I've not stayed at the resort - yet - hopefully this summer for one of their special family pkg rates :-)
We did a couples massage here. We had booked a special rain massge, at the last minute the quailified person to give it was unavailble, unfortuantely. So we had just regular massage, side by side - still nice :-)
Still, we made an afternoon of it, spa, walked the grounds, glass of wine in the lobby. If you book a spa treament, be sure to give yourself alot of time to really enjoy everything, don't just run in, get service & dash.
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I do not believe that I am going out on a limb when I state publicly that they're expecting company at the Westin Kierland Resort & Spa. Lots and lots and lots of company.
My room was, technically, on the second floor, and I walked down a Heathrow Airport length set of hallways in order to get to the place where they'd put me. It was literally long enough that I considered the viability of grabbing some breadcrumbs while I was out, in order to better find my way back.
Hyperbole aside, however, my room was totally great: plenty of space to stretch out, wi-fi (see other hotels? It's not that hard), one of those giant meandering pools the size of a mid-sized Latin American country in which to swim. And swimming sounds pretty good when it's sizzling outside.
The bellmen (which sounds like a great name for a doo-wop group) were always ready to help but not obnoxious about it, and the staff at the front desk was super accommodating in my brief stay. It's a little off the grid (I now get that Phoenix is sort of spread out), and there appears to be some decent shopping within walking distance nearby. And if I stay here again, I'm definitely walking over to the shopping district and picking up a cigar. And then standing in the sunshine until it catches fire.
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They do a Breakfast Buffet all week 6am-11am
It used to be 17 but is now 25 a person it includes access to the buffet and oj, coffee, tazo teas.
I called ahead to see if they used partialy hydrogenated oils, THEY DONT!!
They voulenteered to call the vender they use for the bagels and called me back with the ingredients, once again it too did not have the oil.
They serve bagels, bagel spreads of lox, butter, cream cheese, very thinnly slice purple onion, capers, thin tomato slices, other stuf.
They make about 5 diffferent pasteries from scratch, different muffins, cheese danish, croisount, other stuff.
Omlets with any thing you can think of, waffles, french toast, pancakes, steel cut oatmeal, home fries, fresh berries and whipped cream, bacon , and sausage, and they will make you juevos rancheros and other egg specialties.
it is absolutley the best I go all the time
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I know, I know...it's way past Easter, but I had travel and meetings and whole pile of things to do and I just didn't get a chance to review Easter at the Westin Kierland until now.
So here it is in one well chosen word...easy!!!!
We got a suite at the Westin for Easter.
Neither the Beautiful Carin or I had to do a friggin thing for Easter, except show up...Starwood Resorts did it all. They cleaned up after everybody, they provided games and fun for the kids, big screen plasma HD TV to watch the Master final round, and a great spot to do it all.
The pool was nice and warm (as I understand it...way too many people and way too cold for me to go swimming...I let the flatlanders have the pool).
Instead of Deseo or room service, we all brought along eats (I did my world famous beer can chicken and dirty rice...there is no bigger fan of my cooking than me:) ).
I know I said we didn't have to do a thing, and we didn't "have" to, but I enjoyed the cooking and I didn't have to clean up, so good deal!
We stayed at this resort before several years ago at Christmas, just before we moved to Arizona, and we liked the place then and we like it now (it does seem to be the holiday redoubt for us, so that may be a trend).
No golf on Easter (except for the Masters on TV), but I have played all 3 nines at the Kierland many times and they provide a pleasant golf outing (a review for another day).
All in all, a good way to do a relaxed and relaxing holiday.
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The Westin Kierland is a beautiful resort located in PHOENIX, not Scottsdale.
Some close friends of mine from Canada stayed in this PHOENIX resort for a few days, so I've hung out in its rooms and generally lounged about the property. The rooms were impressive, beautifully decorated, and spacious. We especially enjoyed taking the kids out to small fire pits maintained on the grounds, where guests to our fine city of PHOENIX can roast marshmallows.
The Kierland has some tough competition, considering that the city of PHOENIX has every one of the most famous resorts in the Valley, from the Biltmore, to the Phoenician to the Royal Palms. It does pretty well in a tough line-up. No offense to Scottsdale, which also has some great resorts such as the Four Seasons. It's just that the most famous ones are in PHOENIX.
[For further information, please visit: http://phoenix.gov/BND...]
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I am a frequent traveler and a Starwood Preferred member so I tend to frequent the Westin and Sheraton brands. I have to say that this is an EXCEPTIONAL property. The lounge and bar warm, rich and comfortable and the staff are incredibly helpful and friendly. The outdoor patio area is flat out beautiful and the huge open fire pit was irresistable. I don't normally take advantage of stuff like lounges and outdoor patios when I travel for business but it is just so well done it felt like it would have been a crime not to.
The room service was CRAZY fast and the food was very good. I didn't take advantage of the golf course and other resot amenities but at a glance it all looked top notch. The conference facilities weren't the best I've seen but functional; on the plus side, the conference service staff was super-efficient.
I will say that it was pricey but IMO it was worth every penny.
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I stayed here over the weekend, and as far as the hotel and the amenities go, I think it's really a four star hotel. The pool is a lot of fun, and has great activities for the family (mine didn't go, but my friends' did.) The pool's water slide is awesome, and there are plenty of kids' activities.
My main complaint - the hotel lay-out. For a hotel that is so family oriented, it is REALLY spread out. You need to walk forever from the main elevator to the outer rooms. Considering that there are no additional drop-off options, for tiny legs, this really sucks.
I also didn't like the lack of thoughtfulness regarding the elevator size - you build a hotel with an adjoining golf course, you gotta expect wads of luggage - bigger elevators please!
One other issue I had was the size of the room - considering how much I paid for the room, I thought that it wasn't that spacious - I was expecting a bit more. My buddy paid less for a bungalow style room with multiple rooms at another resort hotel - while their pools weren't as nice, it seemed like a huge upgrade in the actual rooms.
So I give it 3 stars for the less bang for the buck and the lay-out factor.
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This is a beautiful property and an amazing hotel... if you're attending a conference. Despite the words "resort & spa" in the title, I'm certain I would never come here on vacation. Overall, the Westin Kierland is well-kept, professional, and wonderfully planned, but in the end winds up feeling a bit sterile for a vacation.
One star is knocked off because our group requested early check-in, and upon arrival at 1:00 (which isn't very early), they didn't have any rooms available. Instead, they suggested we take showers at the spa before our 2 p.m. business meeting. Umm, no. We waited around, and 25 minutes later something opened up, which left 35 minutes to change, shower, get ready, and go.
The rooms are large, but I think the best part was the shower. Westin's typically have their trademark dual-shower-head contraptions in place, but this shower seemed beyond my usual Westin shower experience. I didn't want to leave. Ever. But as I mentioned, I only had the half an hour to shower, etc before our meeting.
There is both a lobby bar and a saloon (located on the first floor) in this hotel -- the lobby bar seems to cater more to couples or more professional business folks while the saloon was full of post-conference people looking for a good time. Nothing like drunken, rowdy, name-tagged convention patrons to start the night off right.
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Staying at Westin's are always great. Why, the bed. As far as the room this is second best room of the Westin's I've stayed at. The whole place is really reflective of the family that this place is named after. A leading family that even has portraits of the older children. It is a full resort that I didn't have an opportunity to enjoy, golfing, spa etc. The staff is ultra-friendly and accommodating with greetings, knowledge with pamphlets of activities locally and staying open just a little longer. One can sit near an open pit fire enjoying the view at night with a beverage. There are on site stores one would need for golf and clothing. It's hard to give a quality review of a place you stayed one short night. It has a definite revisit from me. The location is out of Phoenix a ways but there are many stores etc near. Only bad thing. Traffic still is crap in the entire Phoenix metro area
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Everything they say about the Heavenly Bed is true! So soft, so comfortable, so hard to get out of...
Beyond that, I would call the Kierland more hotel than resort. The Kierland was quite obviously built to house large conferences and events and that cuts into the 'resort' feel. The lobby, while dramatic, is a bit stark and cold and several of the rooms overlook roofs for the ballroom or the main hotel entrance with it's proximity to the busy Scottsdale Road.
However some rooms, especially those on the golf-course side of the hotel, are wonderfully peaceful. Ask for a room overlooking the Sandpainter's Courtyard - I would step out onto my balcony to listen to birdsong and enjoy the quiet.
The staff is beyond gracious, the rooms are spacious and the wealth of Arizona history lining the hallways is amazing. The Kierland was built on land held by longtime Arizona residents with a passion for history and culture and that heritage is on full and wonderful display here.
Bottom line - do not expect a typical 'resort' feel, but still consider this hotel a great option for the area. And ask for a room on one of the 'canyons'!
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This is a BEAUTIFUL hotel!!! I love my hotel room since I had a view of the golf course. In addition, the beds are awesome!!! They are so comfy!! I wanted to take the bed home with me.
The pool area is nice. I went down the slide several times, and the lazy pool is relaxing.
I had a conference at this hotel, and the food was decent. We were catered food for lunch and dinner during my stay.
The hotel is expensive, but the environment is WORTH the price!
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I have stayed in this hotel a few times. I think overall it's good. I am happy with the golf view. The restaurant is alright.
Update 9/7/07 - I stayed over at this Hotel again....really great customer service!
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Beautiful attempt at a Hotel, but it comes off a bit to large and lacking charm in my opinion. It just seems to lack character that pulls the whole Hotel experience together. Don't get me wrong...they spent a lot of money making this Hotel and it shows! The lobby and main entrance, rooms, and grounds are all first class, but I felt lost most of the time I was there.
However The Villas were more my pace. It's practically it's own mini hotel it's so far from the large resort. Nice pool areas that aren't to crowded and smaller, more intimate, and easy to navigate grounds.
In general The Westin is a beautiful new property, but for the price you want something with a little more personality.
Eh.
I wouldn't spend my money to stay here ever again. The hotel itself looks nice. It's large, spacious and the bar by the lobby is impressive.
But the rooms...Well I feel as if they're nothing special and the heavenly beds were not as heavenly as I had imagined.
The pool service was awful as well. The managers don't know what they're doing and the pool is always overstaffed with lazy high school kids or severely understaffed with one or two servers for the entire pool area.
For the price, I'd go stay at the Four Seasons, where they actually know what good customer service is.
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Granted I was working the whole time I was there, but I definitely feel like I got to relax a bit. Wow, didnt realize how beautiful it would be. As soon as you walk up all yoiu see is huge windows from the front to the back looking over a golf course. I loved the water flowing from the hotel interior outside wtih all the fire pits. Everyone that worked there was the friendliest and so helpful. A smile goes a long way. So much outdoor space, i love it! (bias bc I am a meeting planner so I love outdoor space). The spa was wonderful! I was runninng a bit late so I didnt get to lounge as much as I would have liked. but the massage was one of hte best I have ever had. The pool looks amazing with the lazy river, but since it was Jan and I was working I didnt utilize it that much. Had a wonderful time here. Loved all the small touches, like my fav part of the day was watching the sunset on the balcony while the bagpiper played on the golf course. Life is just so hard!
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I stayed here for a business meeting and was quite impressed. The rooms are nice, and there is are great pools with a water slide and a river-type pool. The meeting rooms were nice and the food was good. My only negative is that it's on a golf course, and I find it downright immoral to have a golf course in the middle of the desert, with all the water and chemicals involved.
The Westin Kierland is excellent Westin property in Scottsdale. Lets talk about the entrance, which is vast in size and its gorgeous. Very elegant and well decorated. The rooms are really good size giving you plenty of room so that you dont feel constricted. Many of them overlooking the golf course (which coincidentally I lived next to) give a great view. The pool area is completely awesome with the layout and size. They also have an incredible spa located on the property with all the full service spa options. The resort is located next to the Kierland Commons shopping plaza which offers a variety of shopping and dining options that you can walk right to. Plus, if your a golfer, of course the Kierland course is right there...but in addition, the Fairmont Princess course (where the Arizona Open is hosted) is right up the street. The Westin Kierland is one of my favorite places to stay whenever I go back to Arizona.
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