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The Westin Indianapolis
Rating Details »
Neighborhood: Indy Metro
50 S Capitol Ave
Indianapolis, IN 46204
(317) 262-8100
50 S Capitol Ave
Indianapolis, IN 46204
(317) 262-8100
- Price Range:
-
$$$
10 reviews for The Westin Indianapolis
Not a bad place to stay.
Am here for a conference, and it is the smoothest conference I have ever attended. The hotel has everything he attendees need. Rooms are clean, halls are easy to get to, etc.
The beds are VERY comfy. The location is great - can easily walk to bars and restaurants. Not too far from the airport.
The bathrooms need fans. I did not eat at the Sula's the onsite restaurant, so can't comment on that. I tend to avoid hotel restaurants as we all know the prices are typically inflated.
I would recommend this hotel to anyone in the area.
I stayed here for 3 nights and it was OK. Wasn't the best hotel experience and it certainly wasn't the worst. I was disappointed when we checked in and got to our room though. They had given us a room with two doubles and not one king (like my reservation confirmation said). I called down and the front desk manager said that they were extremely busy and he would call me back. Guess what he never called back....I wasn't surprised. So my wife and I just dealt with it. They need to really work on their customer service and follow through. The rooms were clean and modern however the bathrooms were on small side.
The next thing that you should be informed of is that the walls are THIN!!! You can hear EVERYTHING your neighbors talking about or doing. People talking in normal indoor voices carry though the hallway and is very loud. Anyone walking in the hallway and talking will seem very loud to you.
The only good thing I have to say about this Westin is that its centrally located and is walking distance to all the local attraction in down town.
I would consider the Marriott, Hyatt or the Omni before staying here.
The good:
+ The bed. I slept like a rock both nights I was there.
+ The rates - if you go on Hotwire. We scored our room for $75/night.
+ Starbucks in the lobby. I can't say enough about how convenient and wonderful this was. I live 25 miles from the closest Starbucks, so this was a dream come true for me.
+ The staff. They were all very nice without being overbearing.
+ The proximity to everything else.
The bad:
- The walls are extremely thin. We were not all that close to the elevator, but you could hear it dinging its arrival every time it came to our floor. On Saturday night, our very excited, very drunk neighbors were continuing their evening's revelry in their rooms and we could hear pretty much everything.
- The "weight-activated" mini fridge. First off, you couldn't put anything of your own in the fridge, and if you even so much as moved one of the items, the refrigerator recorded the weight change and you were charged. This would have been all fine and good if they hadn't put a price tag of THREE DOLLARS on the candy bars and EIGHT FREAKING BUCKS FOR A TIN OF SMOKED ALMONDS. At least the front desk guy warned us about picking up the items when we checked in.
- $9.95 a day for wireless Internet service? Ridiculous.
- The parking garage is somewhat confusing.
Barring the negatives (which weren't really a huge deal), I was very impressed with the Westin and would stay there again.
I stayed at this hotel for a week due to work and found the access to the Convention Center (where I was everyday) very convenient. Having Starbucks downstairs in the lobby was also a very key factor! On the 3rd floor they have a good sized gym with modern machines and the pool is attached which made fitting a workout & a swim into my schedule really easy and nice.
The room I had was a good size with a flat screen tv and a nice view....pretty basic hotel room. However, the real perk to staying at the Westin was their "Heavenly" bed which made being away from home bearable. A quick tip is that they sell all the bedding in a catalog (look in the desk drawer) so you could aways bring the Westin bed home too ;)
I was here for a conference this past weekend. It was pretty nice. The beds were amazing. I wanted to take it home with me. The conference rooms were surprisingly not freezing. I appreciated the Starbucks in the building. The hotel is located near a bunch of restaurants and local attractions.
The beds here are amazing. They call them the "Heavenly Bed." They definitely live up to the name. Some very good sleeping.
But, I was also here for a convention... and the way they set that up and another thing knocked them down from 5 stars to 3 stars.
First star lost for not having enough outlets in enough places w/in the banquet halls where the convention was held. This is the laptop age and every convention space should have ample outlets. I would say a good rule of thumb is one outlet for every 3 people attending, especially as this was an online marketing conference. Other technical conferences I've been to ran extension cords ending in surge protectors under the tables so that everybody who needed electricity had it readily available.
Second star lost for having horrible rough scratchy toilet paper, both in the rooms and in the public restrooms. This is not a cheap hotel. I would think they could afford decent TP for my nether region. This is just one of the unforgivable hotel gaffes like dirty sheets or lipstick on the drinking glasses. Westin, cough up the dough for a "Heavenly Bathroom" with "Heavenly Toilet Paper" instead of that hellish stuff I had to use last week.
So, if you're traveling and you want a good night's sleep, the Westin is probably a good place to go, just bring your own TP for now.
ps. I just docked them another star. I forgot that they now started charging for internet use. I'm pretty sure the year before that they did not. Boo!
Short and sweet.
For $249 a night, there are better downtown Indy hotels. The room was outdated, smelled musty, small and not nearly as nice as I remember (the last time I stayed I was 21, so I had a different "perception" then). The beds are the same, comfy but I had full size beds, much prefer a king. Yes, they are very nice, but if that is all they base their prices on, SO NOT WORTH IT.
Stay somewhere else. If you land this hotel on Hotwire, you are good to go, but otherwise, don't pay full price. The staff was average. Other than the beds and location, I think you need to try something else for that kind of money per night (recommend Marriott or Hilton).
Stayed for a week during a convention for work. People are always nice and welcoming. The rooms are average. The Flat Screens are awesome, especially the fact that they can swivel to face your desk while you're working gave me the extra comfort boost. Each room is equipped with a mini bar, I wish i had an empty fridge for my leftovers and drinks. I asked room service to bring one up but never got it. The hotel is connected to the convention center and the mall. Location is central to some nice eateries, and everything is walking distance. Did I mention White Castle? Yes..you can walk there. Room service was average. I will give props to the gym. The cardio equipment are definitely up to date. I wouldnt pay over 200/night for this hotel.
Nice mid-priced hotel located right downtown across of the Indiana State Capitol building. It is connected to the Indiana Convention Center via skywalk, meaning in the summer you won't roast and in the winter you won't freeze.
I stayed in a corner suite overlooking Maryland Ave and the convention center. The living room area has a nice couch, arm chair and small desk. A 27" flat screen tv is located in a cabinet which would be nice if the tv was more than 3" off the floor. The bathroom is pretty standard hotel fare except the Westin, as part of their "Heavenly" package has upgraded the shower head to have 2 heads. So you can spray your head and your a** at the same time.
The bedroom was good sized and featured a desk, a refreshment center, a table with a 27" tv and a king-size Heavenly bed.
The hotel has a Starbucks, gift shop and Shula's (see previous review by me).
It's not five stars because it's not trying to be a five-star hotel. I've stayed here every week for the last year, and I'm still not sick of it, so theyr'e doing something right!
Amenities:
Fitness center - Open 24 hours. Well-equipped: 4 treadmills, 2 bikes, an elliptical machine, a universal weight machine, free weights, yoga mats, etc.
Indoor pool and hot tub - Open early (6:00 AM?) until 11:00 PM
Executive lounge - 6:00 AM to 10:00 PM, but is closed on days with light occupancy. If you are entitled to lounge access you usually have to remind the staff, because they never seem to code the room keys right the first time around
Starbucks - open 'til 6:00 PM and does not take Starbucks gift cards (there's also a Starbucks at the Marriott next door, but the Westin's Starbucks sells sandwiches which makes it slightly more viable as a lunch spot)
Room Service - Poor value but the food's OK.
Staff - very helpful and friendly. Lower turnover than some Starwoods I've stayed at.
Shuttle - There isn't one. It's about a $25 taxi ride including tip from the airport.
Beds - "heavenly" (although personally I've always thought that's an overstatement)
Toiletries - Upgraded rooms include mouthwash and lotion, and sometimes....very rarely.....free bottled water.
Room decor - Sage green and grey. The hotel was remodeled in 2006 so it's all pretty new.
The biggest thing to watch out for is their dry cleaning service. I'm not sure which local business they use, but whoever it is has lost a handful of pieces of my colleagues' clothing over the last year.
What's *not* worth 4 stars is the way they treat the staff - the hotel shoeshiner told me he works purely for tips and isn't paid any kind of hourly wage, and one of the doormen was featured in a local newspaper story about the low wages that area hotels get away with. I soothe my conscience with regular tips.
Overall, a very comfortable place to stay. They seem to attract huge conventions pretty much year-round, yet the staff doesn't seem overextended.
