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The Westin Casuarina Las Vegas Hotel, Casino & Spa
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Categories: Hotels, Casinos [Edit]
160 E Flamingo RdLas Vegas, NV 89109
(702) 836-5900
Biggest Year End Sale Book by 11-10
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Announced 4 days agoMore »
- Price Range:
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- Good for Kids:
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95 reviews for The Westin Casuarina Las Vegas Hotel, Casino & Spa
Choose your own adventure! This hotel is perfect for people who like the excitement of Vegas, but aren't looking for a 24/7 party and like to relax as well!
Its such a short (5 minute) walk to the strip! My friends all stayed @ MGM the same weekend and it was probably a 10 minute walk just to get out of their hotel after leaving the room, walking down the loooong hallways, waiting for elevators, walking through the crowds, past the theaters, casinos, etc. I was so happy to have the calm lobby of the Westin to welcome me home each night!
This hotel has all the amenities of the bigger strip hotels but on a smaller scale and without the crowds. There is a small casino area (where it seems to me the odds were better than the bigger hotel casinos), a Starbucks, hotel restaurant (breakfast buffet is great!), gift shop, pool, and even a spa which i'm excited to try next time! There is also a
convenience store just a 1.5 minute walk from the front doors, yes, yes, very convenient! Plus if you decide you want the huge flashy casino, drunk frat boys, and smokey atmosphere, the strip is right up the block!
Some of the other Yelper's complaints on here seem unwarranted to me. I have stayed at this hotel 5 or 6 times on various floors and have never had any problems. I don't see many signs of wear and tear at all. The rooms are decorated very modern (no hideous flowered bedspreads here!), the hallways are painted and carpeted in calming, nuetral tones. The beds are super comfy. Plus I love getting two free bottles of water in the room (the ones by the sink, not the ones on the entertainment area!!) cause it's the desert, you gotta stay hydrated people! Staff is extremely nice and very helpful with directions, recommendations, etc.
The $15 a day fee is not uncommon for many reputable hotels to charge. You should always ask about additional taxes and fees when booking a hotel room to get an actual price that you'll be paying. If you don't, that's your bad!
Additional pro's:
10 minute walk to the Miracle Mile Mall @ Planet Hollywood. Mall is huge and stays open til 11pm
10 min walk to the Bellagio to see the fountain show!
When u walk up to the strip, you are nearly dead-center so its not too far to get to the end (North strip or south strip) in either direction!
I was really disappointed in this Westin Hotel, just off the Strip in Las Vegas.
You would think that Westin, one of the better brands of hotels in the Starwood family, would go all out for their only Hotel and Casino in Las Vegas. Top shelf to attract both the business travelers who have learned to rely on Westin's level of service, and the casual traveller, who wants a good hotel near the strip.
They missed on both.
This Westin can't make up its mind between being a business hotel and a Vegas hotel. It has a very small casino, with 1 crap table, a few table games, and some slots, but virtually nobody playing. The crap table never opened.
And the rooms are small and very much business like, versus Vegas like in size, decor and style.
And although Westin has only owned this porperty for less than 6 years, it is already showing age around the edges, losing any freshness or swank it might have had at opening. It just doesn't have a crisp feel like many other Westins in major cities have.
And right now, the city is doing major construction work on this section of Flamingo Road, so getting in and out of here is a hassle.
If you want a business hotel in Vegas, I suggest you try Embassy Suites on Paradise. And if you want a more resort like hotel that is reasonable, try the Hilton Grand Vacation properties (there are 3 in Vegas). EIther can be had for under $150. OR get those internet deals from the major Casino Hotels, which are offering some great deals. Like the Venetian mid-week for $69, or many others for under $100.
At least I got 1 day of starpoints to add to my Starwood SPG account.
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For a hotel that isn't located right on the Strip, this Westin is not bad at all. Like other Westins, the beds are super comfy and the amenities are nice. This particular Westin has a casino, restaurant, Starbucks, spa and swimming pool. It's also a very convenient drive to the airport. The staff is very friendly and accommodating. Room service was excellent, and whenever we needed fresh towels and other supplies, the staff was there to the rescue.
The Strip and other major hotels/casinos are easily accessible if you're willing to walk a bit. I'd recommend taking a cab if you can...especially you ladies who wear crazy stiletto heels! It costs roughly $8 from this hotel to most places on the Strip.
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Not a bad back-up plan. We booked hte Westin last minute after all of the "Vegas" hotels were either booked or over $350 each. It was fight weekend so it was expected. The location is not bad. It is right off the strip and just as walkable and many of the hoels on the strip.
The rooms were Westin-esque, although we have stayed at nicer Westins. I think this place must have been a different hotel before. They offer a full casino and sportsbook. Although not very big, this can be a good thing for someone trying to learn the games without the pressure of the fast-moving strip casinos.
They did charge a $15 fee for each room, but that entitled each guest in that room (we had 2) to a manager's reception every evening from 5:30pm to 7:30pm. This reception had some light snacks, such as chips and salsa, and more importantly, free alcohol. Wine and beer only, but there were quality beers such as Blue Moon.
In a pinch, I would stay here again!
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I stayed here during my recent trip to Vegas. We got this room for $90/night from http://Priceline.com.
The hotel itself is close to the Stip, particularly to Ballys, Paris, Cesars and Bellagio. The lobby is decent, not too loud, not too smoky. The staff are helpful and nice.
The pool area is decent; the pool itself is TINY and the drinks are EXPENSIVE. The gym is okay for a hotel gym. The bed was wonderful, but the walls were thin.
Overall, I would have given this hotel 3 stars as an A-OK if it weren't for the ridiculous events surrounding our check-in and check-out. Upon arrival, we were told that there was a $15 daily hotel fee, normally charged but "waived" for us due to our Priceline deal, that covers: parking, breakfast buffet, use of gym and pool, and high speed internet. I thought, this has got to be too good to be true, so I clarified: "So you're saying this $15 fee is included already in our $90 per night charge?" YES. "And this includes the parking, breakfast, etc?" YES.
Come check out, we were charged $15/day as well as $40 for our one stop at the breakfast buffet. We let them know this was an error. The person checking us out then informed us the guy who checked us in is "a new guy" who "doesn't know what he's talking about" and that the $15 fee is NEVER included in a priceline package. Nor is breakfast.
After speaking to the management we got the $15 fee waived for the 3 days we were there, but we ended up paying $45 for some eggs and potatoes.
They really need to get their story straight about this $15 charge and make sure people know UP FRONT that this is a charge that will be assessed, so if you get a great deal on priceline you will be let down.
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My brother-in-law and sister stayed here and had a really nice stay. They were out and about the entire time though. I visited once and played in the casino, but was out of luck that night.
The property seems nice enough, but the location isn't great being far enough from The Strip to be away from the action, but not far enough away to be completely away from the action. Does that make sense? I guess I am saying that I would rather be much further away from the Strip or directly on it during my trips to Las Vegas.
I called the hotel from another hotel during the same visit to have a bottle of champagne sent to their room. They did exactly what I asked and took my credit card over the phone. I was impressed with that.
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I was less than thrilled when we got this hotel on priceline, but I have to say we enjoyed our stay. A four star hotel it is probably not, but the room was clean and the bed super comfortable. The bathroom was a little on the small side as was the whole room, but I think it's the big furniture that crams the room up. Kudos on the drapes for making the room really dark! Check in was the easiest ever and I was really impressed with their customer service. My hubby forgot black dress socks, but called down and they brought some right up! Also was a little too hungover to go out for breakfast so we ordered room service and it was very fast and not bad tasting either! Pool is not very busy so it was easy to find a lounge chair and is decent. They also have comp happy hour which we made good use of one particular night.
So if you get a great deal on priceline, not to worry. No it's not on the strip, but I felt it was actually easier and faster with cabs taking the back roads to and from here. It was very quiet, never heard anybody from our room, and you didn't have to walk a mile to get to your room. I would stay here again if I got a great deal and didn't want to mess with a big, crazy hotel.
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Not willing to spend $200+ for a Saturday night at a fancy shmancy resort, we pricelined a room here for $100 and got accepted.
First, it's not directly on the strip, but rather around the corner from the strip. It's very close though and I think the privacy was rather nice.
My husband's a starwood preferred member so he was rather surprised that this was LV's starwood property (planet hollywood is too for anyone interested). He could have easily used his points for the room rather than paying. But hey, we're not complaining! $100 for a Saturday night is a sweet deal!!
But gosh darn it! That damn *HEAVENLY* bed ruined our night! After a long drive and a few drinks at the pool, we decided to NAP before our night out with friends. And no, we didn't set the alarm.
Anyways, we woke up 12 hours later!!! That bed was so comfortable we both drifted off into lala land....
So this trip was a first for me. We got plenty of R&R and enjoyed a nice earlybird breakfast at like 7 in the morning... I'm sure my story could be #1 for the tamest/lamest Vegas trip EVER!!!
In summary, small facility, good location, small casino, small quaint pool, decent self parking, and a GREAT bed to crash. 4 stars!
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Rooms were nice spacious and dark with the blinds...perfect for waking up late.
gym was AOK for a hotel.
not much in the downstairs in terms of gambling.
I really love that there is a Westin so close to the strip - literally one block away from two tram stations and 2 blocks from the best shopping areas (planet hollywood & ceasars). The hotel casino, gym, bar, conference rooms are amazing, but the room that I was in was crappy (except for the heavenly bed). There was a big ass tv in the room (no flat screen) and the remote was finicky; there was a digital scale in the bathroom. but no batteries; there was no fart fan in the bathroom (not cool!); and pool and spa was small and full of loud kids (expected, but still not cool). Thankfully, I used my free points to stay here, but I think that's part of the reason why I got such a shitty room location. I've never stayed in a smaller room before. I understand that this is vegas and they love to have shitty service and oddly screwballish kind of rooms and amenities to try and make you get out and spend your money, but damn what good is it if I never want to come back?
It wasn't all bad though, the resort fee is $12, but it comes with valet service (if you want to tip), boarding pass printing, water in the room, use of the sauna, and gym. The casino area is relaxed and not smoke filled and loud. You can actually learn how to play the games because the dealers have only a few customers playing at a time. Oh, the best part is the happy hour! There is an open bar in a room downstairs where you can drink wine (white and red) or beer for 2 hours! Needless to say, I got my $12 resort fee EVERY night.
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If you're not a "whale" at Bellagio and Caesar's, you can be a mere tadpole and act like one by staying at the Westin about a 5-minute walk away. Contrary to what Priceline thinks, it's not really a 4-star hotel, and if you can get that out of your head during your stay, it's actually a decent hotel on the cheap.
For a busy Friday and Saturday night with tons of events going on town, I got a good deal via Priceline. Even though Priceline adds fees and taxes to your negotiated rate, you'll still get hit with their "hotel fee" of $15 per night that. Since we took advantage of everything like the bottled water, tea/coffee, workout room and parking, I didn't mind paying the $30 for 2 nights. But for a longer stay, I could see how it could add up and be pretty annoying.
Service was generally very friendly, from the housekeeping staff to the cashier dude to the blackjack dealer. Contrary to most people, I actually liked playing in an empty casino at the only table. Plus I won some money, so obviously that helped. The only person who looked like they had a stick up her piehole was the front desk lady who checked us in.
We had a room that overlooked the small pool area outside, and a view of Bally's across the street. Safe to say, there's no eye candy and butt flossing, topless parties going on at the Westin. But that's expected, of course. Everything in the room checked out okay except for the fact that whenever we use the shower, the water wouldn't drain quick enough. Ankle-deep in soapy water isn't really fun.
The workout room was surprisingly decent, I half expected it to be the size of a closet with 2 treadmills, but it had a nice variety of equipment. It was great to be able to burn some calories the morning after. Overall, not a bad a budget hotel close to the Strip.
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I stay at Westin hotels with some frequency. And I typically sing their praises. The beds are comfortable, the rooms are clean and tastefully decorated, the food is good, etc.
None of those apply to the Westin Las Vegas. The hallways are dark and the carpets are tattered. The rooms feel like hospital rooms. At Suede, the restaurant, the service was slow, it was understaffed, and the food was mediocre.
This hotel does not deserve the Westin name.
I booked the Westin through http://Bringfido.com and for a dog-friendly hotel, you couldn't get any better. The staff was so welcoming of my dog and the hotel itself is extremely clean. The rooms were also nice and the bedding was fluffy (right down to the pillow). It felt like I was sleeping on billowy clouds.
They also have an area for your dog in case you dog needs to relieve itself on the side of the hotel. It looks very well kept but be prepared to share the tiny space with other pet owners.
I'm giving it 4 stars, however, because check-in for me was very slow. There was only 2 people working the front desk and there were plenty of people in line.
Even though this hotel is not on the strip, the walk was so effortless to get on to the strip. I can't believe I got to bring my dog to Vegas and stay in a nice hotel. It was well worth it!
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I feel kind of bad to complain about this hotel. Kind of guilty even. I dont really know why. It is totally clean, comfotable and updated and you can tell they are trying to be chic and fun, but I really wouldnt stay here again. Its a bad location and definitely not for a younger crowd. The casino is small and the restaurants do not stay open late.
However, I really liked the pool.
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The location of the Westin is very convenient and booked here on recent trip to Vegas for some R&R. Priceline made the selection and the price was reasonable. Is this really a 4-star hotel?!
As for the actual hotel: check-in was prompt and the staff was friendly. The room was nice, but the cleaning staff left some hairs behind in the bathroom. The walls must have been made of paper, our neighbors on the right must have been on Spring Break and did not understand the concept of quiet and had to call the front desk to quiet these fools down twice in the same night. The neighbors on the left had a twisted sense of humor and mocked having sex or maybe actually did perform the deed, but the commotion only lasted 2 minutes. Premature ejac...? Sad anyway! The experience was exhausting and the only saving grace was the mattress and a Starbucks adjacent to the sad and smallish casino. Steer clear unless the Westin decides to reinforce their walls!
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Over all, quite a nice spot to stay. You won't get the traditional Vegas resort experience but the hotel is nice and comfortable. It's only a short walk from the strip which is very convienent.
Pros:
*comfortable beds
* water in the room
* nice bathrooms and decor
Cons:
* Thin walls
* pool is not that great
The Westin Casuarina is OK at best. The rooms were pretty clean and the beds are the "Heavenly Beds" which truly are amazing, but the place overall (the lobby, hallways, etc..) are pretty drab and kind of gross. The staff are also not the most competent - they kept throwing my half-used bottles of body wash and bars of soap away and forgetting to replace them--and were dragging around bags of trash (including bottles) really late one night right past my door. The pool is quite funny once you see it in person (as opposed to the website) and it is quite abhorrent that they charge $17/day for internet and another $17/day for a "resort bundle" of amenities like their crappy gym and use of your in-room coffee machine. Overall--it's not really how the website portrays it and you could definitely do better for the price--perhaps the Palms (though that's a bit MTV for my liking).
It's not located in the best spot ever (off the main strip) but the Westin had a lot of things going for it.
Fast check-in, fast valet service and free wine, beer and snacks at 5:30PM
The beds are SO comfortable. I mean really nice with lots of pillows. You can really get a good nights sleep even after consuming large amounts of alcohol. The bathroom was very clean and even had a hair dryer and a scale (?) along with all the usual shampoos, lotions and sewing kits. TV was not new but then again, I'm not in Vegas to sit on my ass watching TV.
The pool area is small (but then the whole hotel is on a smaller scale) but has excellent quality comfortable lounge chairs and nice big umbrellas (for those of us with less then adequate amounts of pigment). There is even one of those mist spraying thingies above some of the loungers. Pool itself is small but clean and it was fairly quiet with almost no screaming splashing children. Spent quite a few hours up there. Nice bartender too who kept giving me water with a smile.
The location isn't as good and you have to walk by some sketchy establishments on the way to the strip but overall the quality of everything was just as good if not better then some of the major hotels (I'm thinking of you Planet Hollywood).
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This place is pretty cool. First, let me say something about the beds... AWESOME! nuff said. The room was very clean and comfortable. The staff from the desks at check-in all through the bar and into the casion were EXTREMELY friendly. Good family atmosphere.
Some of the down sides, its easily a 5 minute walk to the strip even with long legs and a fast pace. The casio is very small and the tables close by midnight or 1am if it isn't busy. Its pricy if you try to book a room from their website.... and I mean WAY overpriced. I pricelined this room for $75. That was deffinantly a good deal. I would pay up to $84 dollars becasue they charge you and automatic 16 bucks at check in which brings the grand total to about $100.. which is reasonable.
pros:
great rooms
AMAZING BED
great service
Negatives:
Fairly far from the strip
Overpriced unless you priceline it
not very many people in casino
Also, this place is supposed to be a 4 star... The quality is a four star. Some people say it should only be a 3 star because its off the strip... NEWSFLASH: star rating doesn't use location....
After three nites at Planet Hollywood (reviewed, 3-stars), I was looking forward to my move a traditional and 'quiet' business hotel. That is what you'll find at the Westin, despite the casino in the lobby.
In contrast to your typical Vegas mega casino resort--you won't be charged $20-$30/day for fitness club access. And unlike Planet Hollywood's 9AM pool opening time and Mandalay Bay's at 8am, here, the pool opens at 6AM and doesn't close until 2AM!
Also, in comparison to typical Vegas strip mega-hotels (this is 1/4 mile east of mid-strip) this place is tiny. Say, 300 guest rooms instead of 3,000. It does have a casino, but small with a tiny sports book offering better odds than big boys (e.g. Patriots 9-2, while Mandalay Bay is 3-1). Also, on weekdays 5-8pm blackjack has a $5 minimum.
GOOD HOTEL..................................
-No lengthy check-in line.
-My room had nice furnishings.
-Bath robes in room.
-Evening reception with free beer, wine and snacks.
-Nice, i-POD-compatible stereo radio.
-(my room rate included nice breakfast buffet).
-24-hour Fitness Room
-Decent outdoor pool.
-In room coffee maker.
ALTHOUGH......................................
-Standard, old tube TV. No HBO, etc.
-Guest room normal sized--i.e. tiny by Vegas standards. That also means a small bathroom, with one tub and one sink.
-It's a little bit amateur-hour management here. For example, there was no hotel guidebook in room with information on the health club, pool, TV stations, etc. When I inquired, I was told that the hotel was out of them. Bath robes were delivered while I was out one evening. Except they were tossed, rolled-up on the floor. My blackjack dealer had trouble adding up cards (I am NOT joking). Some gamblers may think that this is a good thing ; )
Overall, a decent experience. Check-in was prompt and friendly. The room was clean on the surface, but showed signs of much wear, especially the carpet. My ironing board was broken and I called for a replacement. when I came back to my room later, the board was replaced, but #2 was also broken (ironically, exactly the same way with the exact same markings and stains). call #3 resulted in a working ironing board.
Very loud people across the hall, though a call to Service Express resulted in security responding within moments. On my second day (of 3), my room was not made up by housekeeping. I left the room at 8 a.m. and returned at 3 p.m. Albeit, I put out the do-not-disturb sign between 3-4, and housekeeping likely came by then. I left at 4 and returned after 7. I would have appreciated a call asking if I wanted my room made up.
Main hotel pet peeve - why take the perfectly good bar of soap I opened? Your signs ask me about clean towels and sheets, but why can't I keep the bar of soap I opened?!
I moved the one bar of soap into the shower (hoping they wouldn't take it). Didn't realize there was no soap until I was in the shower. Had to step out and get the new, unopened bar of soap from the vanity. Annoying.
The bellman/valet conned me into taking an unauthorized limo service to the airport even though I insisted 3x on a cab. I reluctantly agreed only to have the driver ask me not to tell (oops!) since he isn't authorized to serve as a taxi. A call back to the hotel resulted in a conversation with the bellmen supervisor and someone in customer service. I thought they handled my call very well.
$5 just to log on to the Internet to print a boarding pass? Seriously?
Oh...to the reviewer who felt duped/conned by the $8 bottle of water on the dresser: the tag attached to the bottle clearly states the price. Overpriced? Yes. Conned. No.
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We go to Vegas a lot and usually have always stayed at the larger, flashier hotels, but this time, I decided to try out the Westin. I'm usually a huge fan of the Westin and although this particular location isn't as nice as the majority of them worldwide, it still has all the fixings which I love about the Westin.
Check in was a breeze and friendly. It didn't take much time at all before we were all headed up to our room. I like the fact that this was a smaller hotel and that we didn't have to walk forever to get to our room. The other redeeming factor was that it didn't smell like smoke. Smoking is allowed in the casino area, but since it's so small, you don't have a host of people hanging out anyway.
Between 5 and 7pm, there is a complimentary happy hour for all guests. You can go down to Suede restaurant and enjoy wine, beer, snacks -- all unlimited -- for 2 hrs. We went down and got some fruit, cheese, chips and they had some pretty tasty wine available as well as various beers and soft drinks.
Later, we were making tea in our room and ran out of tea bags, cups and water (they give you Nestle bottled water for free to make tea and coffee with) so we called housekeeping and within 5 mins they had brought us some more.
The Heavenly bed is out of this world -- I just dozed off in the middle of the afternoon enveloped in its comfort. The shower is another plus with its signature 2 shower heads.
We did have a problem with the AC as it wouldn't register any lower than 72 degrees. I had set it to 65 degrees before we left to go out for dinner and when we returned, it was the same temp. So I again called downstairs and they sent an engineer within 5 minutes. He brought us a bar of chocolate -- how awesome is that?
He changed the filter and fixed the problem and was out the door in less than 10 mins. The room remained cool for the whole night.
So for me, this was an awesome experience. The service was out of this world. My previous experiences with other hotels is that you can call them, but they won't arrive for at least 15-20mins. I would definitely come back again the next time we visit Vegas. I'm done with all those kitschy flashy hotels.
Oh, and winning money at the casino was another huge plus!!
4.5 stars!!!
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Once upon a time, I loved this hotel.
When I lived in Phoenix, I used to fly up to Vegas fairly often for a weekend of fun. I always would book my room at the Westin Casuarina with the firm knowledge that I was in for a very good hotel experience, without all the rigmarole you get at the strip hotels.
Had I written this review a year ago, I would have told you about the effortless check in and check out, the nice Westin-standard heavenly beds etc. and an overall experience commensurate with that chain. ( Note: I am a "Gold Preferred" member for all Starwood Hotels, including Westin )
I would have given them 5 stars.
Now I find they have gone the way of any of the more typical, shady, screw-you-at-every-turn hotel that I've come to expect in LV.
One of the posters before me decries comments about a hidden $15/night fee as "whiny". Not so. Not mis-representing the rate to be charged on a room is called being forthright. Doing good business and service for your customers also means not posting room rates that are a complete fallacy.
I agree, $15/night isn't a lot of money. Hell, if it had been included in the originally posted rate, I probably would still have booked my most recent stay here.
However, I WILL NOT do business with anyone where I feel I have to check every i and t to see if they've been dotted and crossed and make sure that no extra provisions have been included that I wasn't expecting.
TO THE MANAGEMENT: I don't care how many scripts you've written for your staff to rattle off at customers that call you out on your hidden room fee, these are the same amenities that I get at every Westin round the world without such a fee...or maybe there is one, but at least they have the common courtesy to include it in the original room price.
FUCK YOU and your bait and switch submarine attack on my wallet. Nothing makes me more angry. I only wish there were a way to give you negative stars.
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Priceline gave me an excellent bargain: 99 dollars a night. The resort fee is included in the price and that includes free use of the gym, sauna room and free bottle water in your room. The ice machine on our floor was broken and the walls are somewhat thin coz I heard my neighbor's convo in the hallway while she was complaining about 2 inches of toilet water in her bathroom floor.
The Westin's Heavenly bed is reason enough to stay at a hotel that's off the strip. It's only about a 10 minute walk to Bellagio and Ceasars.
If you've been clubbing all night, and dancing in your sexy 4 inch heels has become torture instead of a fashion statement, take a hot shower and crash on your heavenly bed.
In Vegas you'll really need a restful sleep, so you can keep partyin' on dude!
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Similar to Laura l, I was less than thrilled that I got this hotel while bidding on priceline, but overall, it turned out ok.
The biggest Pros of this hotel were definetly the beds and the shower. OMG, sinking into that nice, HEAVENLY bed, after a night out...the best ever! The shower with the double showerheads...very nice. Location, I thought, is also good, although it's off the strip. But the places I was interested in going were all really close, and especially if you're planning on driving around, you can drive around the back of the strip and cut your travel time down by at least half! sitting on the strip during traffic times...not so fun. So the location worked out well for me. I LOVED their line of shower soaps and lotions that the Westin uses...a green tea line (im sure they call it something that's a little more catchy tho haha) and it's my favorite of all the hotel soaps and shampoos i've experienced yet.
As for the cons. First off, the room was pretty tiny...and checking in, we didnt get a very nice receptionist lady. Maybe it's because we dont look like we're old enough to be respectable? Iono. Also, while, i liked that the lobby was really small, and you didnt have to walk a mile through a casino to get to the elevators as other hotels might make you do...this place is packed with a lot more business-y and professional people, and if you're walking around in your 'vegas-only' attire...you get a lotta weird stares and creepers. *shudder* The pool was just alright too...SUPER tiny...good thing we werent in the mood to hang out by the pool, cuz i dont think we would've fit!! Other than that, my only other complaint is the seemingly lack of service they provide...most hotels i know will provide you with toiletries if you happen to forget them...and it's not like i was asking for a suitcase full! All i wanted was a simple toiletry item, but they had us go to to the gift shop to buy it at like a 500% markup.
So overall, good and bad to this hotel...i would probably still come back though, knowing what i know now so that i'd be prepared in advance.
Criminy, people are weird.
Other than the constant whining about the "service charge" , the main complaints here is the EXACT REASON why the Causarina is so great.
You're right, IT'S NOT ON THE STRIP, it's about half a block south. So you don't have to deal with traffic, 200 people waits for the valet or taxi, and hordes of sunburned rednecks in tank tops and shorts carrying around tub sized margaritas. You can actually park your own car in a structure that isn't half a mile away. And yet the strip is RIGHT there if you desire to see it, a 5 minute walk .
the casino is small, quiet , and manageable. You can play if you want, or walk through the uncrowded place to your room in about 30 seconds.
And yes, the pool is small - see the earlier posts about rednecks, and with the pool, include 'roided guidos and silicone pumped bimbos as the other Vegas nightmares you won't be seeing at the tiny , relaxing, manageable pool.
And after a night on the town, you can come back to your quiet, comfortable Westin Bed.
If you are looking for a crap "theme", a mile long walk to your hotel room, and hordes of Vegas jagoffs, don't stay here.
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I was very pleased with the ambiance and service of The Westin Casuarina in Las Vegas.
It's a little bit off the main Strip, but that's why I was able to save more $$.
The rooms were clean and smoke-free.
The buffet brunch was delicious, and they have Krispy Kreme doughnuts as part of the buffet! Good Times!
They do have a fairy small casino. I do appreciate the great gift shop and the Starbucks in the lobby.
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I'm really torn about this review for this hotel.
It earned 5 big stars for their beautiful rooms, smoke free casino, restaurants, and Starwood Preferred guests lounge. We really LOVED out short stay here while on a business trip last July.
My disappointments are with certain staff members and their cowardly hotel manager! I planned to surprise my GF with roses in our room upon arrival. I even called ahead of time to make sure the front desk /guest services would accept, sign, and delivery my FTD flowers to our room.
At check out time, I kept calling downstairs to see what happened to the missing flowers. I had to pay $11.95 for internet access to find tracking on the FTD site. After speaking to a FTD customer service rep, they said it was delivered as promised. WTH?
After we flew back home to CA, I immediately researched more. I wanted to see where my $80+ actually disappeared to! FTD gave me the name of the person who signed for it at the hotel. It was a lady in housekeeping. She NEVER gave it the front/ concierge desk. It remained there after we checked out.
OK, I'm pissed, but having personal experience working in the hospitality & hotel industry, I know this could be fixed. Far from it! I continually called the hotel. I kept getting the run around and kept getting transferred and "accidentally" hung up on! They uni formally said the person I need to speak to is "off duty" and to call back at different times. When I did that, they amazingly happened to be too busy, at the moment, to speak to me. The hotel manager NEVER returned my calls (not even a voice mail) and through some lackey, asked if I would take Starwood Preferred points as compensation. I just wanted to speak and try to comprehend their WEAK communication and leadership skills.
After several weeks, I just gave up entirely, and just wrote them off. I still have ALL my attempts documented with names, dates, times, and dept heads.
Minuses-
1. They don't have an 800 toll free number! Which means it's LONG distance phone charges!
2. Valet parking is under the direct sizzling Vegas sun! I could have parked it myself...without tipping the guy! It was so hot in the car, you'd think Valet would be better in a covered garage.
3. Their lack of accountability was shameful!!!
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This is a great off-strip hotel.
The key to that statement is "off-strip." Its not a Paris or Bellagio, but rather a tranquil, spa-like experience that happens to be 1 block away from the strip.
The rooms are small, but very well appointed. Our "dream" beds were incredibly comfortable and relaxing. The color scheme is slate grey, soft greens and blues with pure white linens, so the room feels much airier and cleaner than the rest of Vegas. It feels like an escape.
There is no smoking allowed in the hotel.
It has a near-by liquor store, 7-11, Baptista's and Ellis Island casino for cheap, fast food, liquor, and snacks. The pizza place in Ellis Island blew me away honestly.
The staff is helpful and friendly but no cabs seem to come to this hotel. I think it is because they push their hotel car service so much, which I am not a big fan of.
It isn't the usual quality of a starwood hotel, but it is comfortable and tranquil in a sea of non-stop madness!
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First time staying at this hotel in Vegas. Found it really cheap on Travelzoo. $89 bucks a night on the weekend. Overall, it was amazing for less than $100 bucks on a Fri/Sat. The bartenders on the night shift were great - shout out to Tim & Joe. They made great drinks and put up with some drunk messes. The room is very standard, not too big, but clean. The tub flooded a bit when taking a shower. The restaurant, Suede, is very overpriced but I found the food to be delicious. Starbucks in the lobby (A+)...I loved playing the slots with a mocha in hand. Could walk to mid-strip in about 10 minutes.
Not too smoky, smelled clean, no wait for a taxi, very courteous staff. I would most likely stay there again if I can't get a similar price on the strip.
Priceline got me a room for one night, 2 doubles for $90.30 including tax. Research by the hubs revealed the Westin adds on a $15+ "resort fee" in addition to the Priceline price. Damn, since I had given away my $35/night hotel ON the strip @ Imperial Palace to upgrade to a 4-star "south strip" hotel -- I should have looked a little harder on Priceline's listing of what constitutes strip. But since the rooms, on the Westin website, were registering at $299, I thought it was a super steal.
I'll definitely say that I was pleasantly surprised -- smaller in scale than I expected, but posh decor. Small casino downstairs, but it had just about all that we needed for our first night when we're exhausted from traveling but want a little Vegas action (video poker + slots, a blackjack video machine with the video dealers, and a similar 4-card poker machine -- boo on that one though, I lost :P).
That pool though -- damn. In not a good way. I can see how they tried, and maybe points for effort, but it was basically rates a 6 for a rooftop pool w/ faux greenery and lots of rocks. Ten minute walk to the strip isn't too awful -- it's down the street from Bill's Gambling Hall + Half Price Tix, so that was nice! And caddycorner across the street from Bally's, which made it fab for us to catch Price Is Right and the mini-food court at Paris.
Good place to stay, just not what I need in Vegas (again, I was ready + excited to stay at Imperial Palace :D)...
Wow, I have to disagree with the majority of these reviews. I love this Westin!!
Great location - just off the strip so everything is walkable and it doesn't come with the huge on-strip price tag.
The casino is quiet but not crowded.
The rooms are big and the beds are so comfy!! You can even bring your pet!!
Over all I think this place is a really good value. Highly recomended.
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I hate to give a Westin property anything less than 4 stars, but here is a first. I arrived late and check in was easy. I went directly to my room since I had an early breakfast meeting the next morning. My room was clean and I unpacked before brushing my teeth and hitting the "heavenly" bed that I enjoy.
Here was my complaint. while brushing my teeth I felt a cold tingle on my feet. I discovered as the water poured out from under the sink that my feet were getting the early splash ( Warning) that something was wrong. I stopped the water to see that the pipes were disconnected? Since they were metal pipes this was deliberate by whoever stayed in the room last. I was too tired to change rooms so I mopped up the water with a few towels ( leaving one for the morning shower) and put the pipes back together as best I could so that I could use the sink to finish brushing and in the morning. I also wedged one of the towels under the pipe so that it would stay together. It didn't dawn on me until later as to how the cleaning crew wiped up the sink without figuring this one out??
When I got up I showered and used the sink before leaving for my meeting. I stopped at the front desk to let them know the issue. They said that they would send up maintenance while I was out. I went to my meetings and returned to see that Maintenance had been there and really did nothing on top of what I did. Oh, except move the towel out to the middle of the floor and replace it with a clean wash cloth from on top of the counter. What service, wow! This made me upset since you would have thought that they would have scheduled the room to be cleaned right after the maintenance man visited. No I came back to a dirty room that was a little worse. Yes the story gets better. Vegas is hot in the summer and I had walked back from another hotel that early afternoon and needed to wash my face. Now that the maintenance had used one of the wash clothes for the pipes I only had one left. I picked it up to see that it was not very clean. To say the least I am disappointed in this property.
Some good to finish, the staff was helpful ( Front desk) and the price is right ( $119) for a Westin. I would stay here again.
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In this economy you can say somewhere much nicer on the strip and get a better deal. So why stay here? You still have the perk of not having a major casino that you have to walk a mile through to get to your room, but it's not as nice as some strip places.... In addition the front side (even rooms) have a lot of road noise and the back side (odd rooms) has a construction staging lot, which is active and LOUD, ALL night. And I mean ALL NIGHT.
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1 Previous Review: Show all »
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10/24/2007
Stayed here recently for a work trip. The hotel is nice, and it's definitely better than dealing… Read more »
I'm going to differ with my wife who gave this place three stars and throw down the five stars for a very simple set of reasons:
1. great location- around the corner from the paris/venitian heart of the strip.
2. totally low key.
3. great hotel room value for the real estate.
Hey, it's not the Bellagio, it's a Westin, but it was nice to come back from a night of big fight/downtown vegas gambling to the laid back environment of a business hotel. It's a concept I call "anti-vegas" and I like it alot. Five stars, bro.
This has got to be the worst Westin in the universe. Is this even a Westin, or did they take a Motel 6 and change the name and wallpaper?
The first floor lobby is not a lobby, it is a really cheap-looking casino. The hotel probably posted 2000 signs that say "No Smoking," but it reeks of smoke.
When I called to order breakfast, they neglected my order b/c they couldn't figure out my room number (doesn't the phone service do that automatically, that's why they know your last name?!) I called an hour later to ask where my food was, and the manager had to fix this simple problem.
The chicken entree I ordered was terrible. Teaches me for being lazy and wanting to stay in my room for the internet. Chicken was dry and tasteless, fries were way, way, way too salty, there was too much salad dressing and it was too rich.
Apparently Starwood members are supposed to get free drink service every night, but when I checked in, they specifically told me it was not a complimentary service.
I received an urgent FedEx package the morning after I checked in, and no one bothered to inform me. No slip under my door, no phone call. Again I had to track it down myself.
Seriously?!
Of course, there were also a few good things about this place. The guy who hails cabs is super nice and friendly, and so is the guy who brings up room service. I may be spoiled in thinking this -- although I don't think so -- but, while I appreciate those things, they're expected at a Westin.
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I booked my reservation directly at Westin because I noticed they had a $90 deal that included free breakfast buffet for two. What I didn't noticed when I made my reservation until when I researched the map was that it was Maxim hotel I stayed at 10 years ago.
I stayed at Maxim 10 years ago as a high school kid following parents to go to Vegas. Since it was my second time going to Vegas back then, I remembered the experience quite clearly. It was typical Chinese middle class family going on vacation: six people staying at the same room, staying at off-strip to avoid high price, eating buffet at MGM grand, M&M was a must go because of game arcade...
Compare to that experience, I felt fortunate this time around because only my sister was coming along to this trip. Before the trip, I was aware of the resort charge because it was already added to my bill. The resort charge includes: 2 bottles of water in the room, parking, steam room and sauna access to their spa, and swimming pool access.
We tried to check in early but it was not available. I confirmed with the reception on what was included in the bill because a lot of the review I read on yelp stated there were a lot of hidden traps. I noticed there were a lot of information that had been varied according to the source you get the information from.
For example:
1) Swimming pool was stated to be under construction on the website. I didn't pack my swimming suit thus and I found out it was otherwise! People were still able to hang out by the pool!! Aside from the pool not very appealing.
2) From the hibiscus Spa site, they stated that hotel guests need to pay to use locker room. The charge is $25. I was confused about that because I thought the resort charge Westin mandatory charged already included the usage? I was told by reception the usage is free.
3) WORST OF ALL... We were so thirsty when we went back to the hotel at night. Sister and I saw two bottles of water on the counter next to the tv. I was lying down to test the Westin comfort bed while my sister opened one of the water bottle... I went to the bathroom and found there were two bottles of water. Just that they were not as fancy as the ones lying outside. I though Westin must be really nice and gave us two extra bottles. Then something came to my mind and I rushed outside to check on the water bottles... (check my pic) It was then I realized it was yet another trap!! It cost my sister $8 for a bottle of water that comes from Italy and hopefully a lesson she would remember for a long time.
Compare to 10 years ago, the interior of the hotel improved a lot: no more strong statics on hotel lobby door knobs, more appealing lobby area. The bed was also very comfortable and breakfast buffet was excellent. The air conditioning in my room has no problem. However, the walls were still thin, the room corridors were also very dirty. I dislike the bath tub because the one in my room has a lot of scratches at the bottom. I probably would not choose to stay here again. If you would like the stay here, you can buy drink and snacks from the gas station store which is next to the hotel.
I love Westin.. but by God, this one sucks! I can't even believe people have good things to say?! The casino is really small and dirty... and the rooms have been partied in a few too many times. The furniture is worn down and old and the bath tub was gross. The attitude of the people at the desk and concierge is horrible.
Oh.. and if you book with a third party.. like Priceline, they charge you an extra $15+tax per day to enjoy their services. Like parking (I thought all casinos had free parking), the gym, the spa, daily newspaper, and happy hour (they have free beer and wine from 5:30 to 7:30). If you take advantage of none of it, you are still charged for it. Ridiculous!
I could have paid the same price on Priceline and stayed at the Wynn. Sucks.
Btw, those pics shown below are really MISLEADING.
I agree with Colleen J.! I love this Westin. It's not too far from the strip, yet you can go back to the hotel at night without the parking hazzle and the going across the big casino to finally get to your room. Love the room, and this is the only hotel in Vegas that has a very calming fragrance. As soon as you step into the hotel, you can taste the different smell. We went to have a couple massage at the spa and had wonderful time, very decent, where you can find tranquility.
Will definitely go back!!!!
I stayed at this hotel for business recently. It was overpriced, noisy and not worth being "off the strip".
I was shocked at the $16.95 per day Internet access fee, they did have decent beds, but I would expect that from any hotel at that level. The gym was small but did have current and working equipment.
The casino was small but I would assume most are coming here for business rather than pure gambling. The worst part was the major road construction on Flamingo, it starts late and night and goes all night long with major road construction keeping you up all night. I have asked my travel department not to book me there again.
