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The Umstead Hotel and Spa
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$$$
7 reviews for The Umstead Hotel and Spa
We didn't stay here, but we wanted to check it out. It was a chilly, rainy day and we were in jeans and T-shirts, trying to stay warm.
We were met at the front door by a female employee who welcomed us and told us to take our time and to check out the restaurant because it was so beautiful. At least once in each room we entered, someone asked if he/she could help us. No one had an attitude, just very gracious. The hotel should be proud to have such a well trained staff.
The ground floor of the hotel has beautiful art work including paintings, pottery and metalwork, all by NC artists. There's also a Chihuly sculpture in the bar and lovely flowers all around.
I would stay there. Not just for the TVs and large rooms, but for the well trained staff, without attitude, who work there.
Wow! I travel every week for business so I stay in a lot of hotels... the Umstead is hands down one of the nicest places I've ever stayed at! And who would have thought you find such a jewel in Cary, North Carolina! The service was unbelievable - very attentive without being pretentious. From the guys at the door to the lady that shows you to the elevators, everything was perfectly choreographed. I will definitely be back on my next visit to Cary.
If I could give The Umstead 10 stars, I would. After reviewing several venues in the Raleigh area, I decided to select The Umstead as the venue for my company's annual user conference. It was by far the right choice. From the pre-planning stages through the conference execution, not a detail was overlooked. In the months leading up to the event, The Umstead staff was in touch with me every day and was immediately responsive to e-mails and phone calls. I felt comfortable with the event every step of the way, which is not an easy feat when planning a conference from 3,000 miles away. The hotel and conference facilities are astounding - the AV equipment is sleek and high-tech, the rooms were pristine, and the food is excellent. Most important, the service I received at The Umstead is quite possibly the best service I have received at any hotel - from The Ritz-Carlton on down. Bryn and Jeremy were fantastic during event planning, and the entire staff that helped run our event - Mary, Gary, Tammie, and the service staff - were fantastic. Drinks and meals were constantly refreshed and used dishes never remained out for long. Most important, our users constantly commented on the excellent service the hotel extended to all of them. Thanks in large part to The Umstead's staff, our event was a complete success.
This hotel opened in January 2007 and I used it for an event for about 100 people in October 2007. I stayed there about 2 weeks.
The people, from sales, catering and such were as gracious, thorough and flexible as could be. They allowed us full access to their parking lots, limiting their valet and employee parking space. We used the lawn in back for a dinner which I have to say was not so good. But the lunches we had out on the terrace with chef stations was fabulous. They cooked to order and had really good tomato basil soup. All the staff addressed me by name.
The rooms were great with 42-inch plasma TVs and the bathrooms had rain-type shower heads. The amenities were top notch and the tubs were so deep you could swim in them.
They immediately addressed any concerns that I had and the valet staff was as nice as could be. The great thing about this hotel is that they're 5 minutes from RDU airport, and it's like an urban luxury retreat. I had a chance to try the spa and the treatments, from massage to pedicure, and all were really well done.
The hotel prides itself on being very hi-tech. If you order room service, there's a silver weight-like thing they put on your tray. When you place your tray outside your door, it alerts them to pick it up. Convenient so you don't have stinky food sitting in the hallway for hours, which is disgusting.
They have a few suites on the bottom floors, king-size suites and one huge Presidential which we used for a hospitality room and it worked out great since there's a big balcony if you have people who want to smoke.
This hotel has two large driveway entrances. Since we were staging an event, we utilized both. One of them was on the convention side and it was perfect because it lead right out to the driveway. I have to say the ballrooms were a bit on the small side for our purposes, but we had a stage and a classroom, chevron setting. All three meeting spaces had built-in screens and drop-down projectors. If you plan on using both rooms, the air wall that separates the two does a decent enough job. And there is a separate wall and doors in front of the two larger meeting rooms so that you can put food service out there if you want and not worry about people stealing your food, or walking by and gawking at your meeting should the doors be ajar.
The decor was nice and the hotel had a great lobby with a beautiful arrangement of flowers. Concierge was very nice and I felt very comfortable there my entire stay.
All our guests enjoyed it and I know some of my clients said they would consider using the venue again for their different purposes. I would definitely stay there again on my own or for business.
Best part is that there are good places to eat in the surrounding areas and you're only about 15-20 minutes away from a major mall and Raleigh-Durham/Chapel Hill.
Feels like a Four Seasons. If you have the means or, like me, just like to pretend like you do, you should stay nowhere else while in the Triangle area, because this is truly the best we have to offer. service, amenities, food all top-notch. There is a very distinct feeling I get when staying in very nice hotels, like, if even for a night, all is right with the world, The Umstead brought me to that very special place. They serve high-tea in the afternoons, I haven't tried but intend to when I next feel like indulging or impressing a visitor.
An elegant yet unpretentious lobby, a huge bathroom, and HDTVs in the room.
This hotel is great! My family had to cancel our trip to Ashville and were lucky to get two rooms at the Umstead. The concierge was very nice and helpful when I made the reservations. The hotel is very pretty. There is a nice walking path around the lake that is very pretty to walk around. The pool is heated year round and they have an afternoon tea time. I loved the harp player as well. My family had a good time enjoying a drink in the lounge listening to the harp player. The hotel also has a spa which hotel guest receive complimentary access too. While the spa area is not very big, it was still nice to use. It has a sauna, steam room, spa, changing area, showers and vanity area. It was nice to use the spa and I felt very relaxed afterwards. The beds are super comfy and watching TV on a flat screen was cool. We had breakfast in the hotel restaurant and it was good. My breakfast potatoes came in the cutest little baby skillet I have ever seen.
