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The Trailhead Bike Shop and Cafe
Categories: Food Coffee & Tea Shopping Sporting Goods Bikes Coffee & Tea, Bikes [Edit]
6829 N 16th StSte A9
Phoenix, AZ 85016
(602) 264-2328
- Hours:
Mon-Fri 8 am - 7 pm
Sat 7 am - 6 pm
- Price Range:
-
$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Outdoor Seating:
- Yes
- Wi-Fi:
- Free
- Wheelchair Accessible:
- Yes
33 reviews for The Trailhead Bike Shop and Cafe
Review Highlights
"Kiel worked to get me the best deal on the type of bike I..."
(in 3 reviews)
"a good tune up and some new tires were in order for my..."
(in 3 reviews)
"If you are in this area, go check it out."
(in 5 reviews)
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33 reviews in English
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Review from Barnabas L.
Phoenix, AZ
8/28/2011
I haven't gotten any food here, but they worked on my bike. They do a great job and Kiel is awesome with bikes and cares about the quality of the work they put out. I def recommend this place.
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Review from Jen S.
Westland, MI
9/28/2011
I've wandered into the Trailhead a handful of times, mostly to check out the food offerings and vaguely consider researching a bike in a locally owned shop.
First: the food. I got a salad with a sandwich, and while the sandwich was nothing to write home about, and the salad itself was redolent of red onion that had been taken off, the dressing was freaking delicious. I think they load it up with paprika and some sort of honey mustard. Not really anything I'd have ever tried otherwise, and that was fantastic. The food is meh. The pastries are substandard. The service is slow, the guys that have been behind the counter are completely anti social unless you're a hipster or a bike nerd. I'm not ragging on either of you groups; but I fit squarely outside of both these categories.
Second: the chai. OMGWTFPOWDERED CHAI. This is the most disgusting thing I never knew I didn't want to exist. And for $4, are you kidding me??
Third: Don't ask about bicycles if you are a novice and the tall dude with the high prescription glasses and the almost dreads is there. He will look at you with his superior bike knowledge, dismiss your Mom outfit and your moderately priced purse not made of canvas or ripstop with no reflective properties to it whatsoever and treat you like a disdained child who crapped on his floor. I wanted to research bikes for my kids and this guy is just wildly unapproachable, weird, and haughty, which goes for pretty much most of the staff in there unless you walk in WITH A BIKE HELMET AND SKINNY PANTS.
Also, bike tires stink when you're hungry. -
Review from Su-shien C.
Phoenix, AZ
3/8/2011
Is there a bicycle shop that's not staffed by cool dudes?
I'm telling you, all cool dudes work at bicycle shops and this one was no exception.
Came in here while training for the Tour de Tucson.
After riding some 70+ miles, I decided to stop in here for a bathroom stop.
While there, I started browsing and liking the vibe, decided to order a sandwich for lunch.
I think the sandwich was $7.95 . . . large portions with either soup or salad. Full of flavor . . . just what I needed to refuel.
Plus, I got to eye candy some cool bicycle dudes . . . can't ask for more! -
Review from Grace R.
Phoenix, AZ
10/14/2010
I was driving in my car on my way to a meeting and I noticed a sign "Bike Shop and Cafe." It was a warm afternoon and I wanted to cool off. Maybe they would have iced tea to be purchased.
As I walked inside the store you can smell the brand new tires from the bikes. I got greeted quickly by the store attendant.
I bought iced tea from the coffee bar side part of the store. It's a unique place to relax and they also offer free WI-FI. If you are in this area, go check it out! -
Review from Rob T.
Phoenix, AZ
7/14/2011
Nice place with a very interesting twist: bikes and a cafe. I had an iced mocha and it was very refreshing.
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Review from Dave E.
Chandler, AZ
7/3/2011
Very minimal selection. Small seating area. Not many bikes either - mainly Felt. If you want coffee go to a real coffeehouse. If you want bikes go to a bike house.
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Review from Fred M.
Phoenix, AZ
12/21/2010
Cool place with a good staff! I'd actually walked in a couple of times to browse after getting a haircut next door and somehow managed to spend 10+ minutes in the shop without being spoken to. On my last visit though, I actually had a purpose, grips and a brake bleed before I hit the trails and the owner didn't hesitate to take my job on as a walk in with a time constraint. That was pretty cool of him to do.
They carry a nice selection of bikes both road and mountain, and stock nearly all accessories you'd need. Unlike a lot of shops, they don't hide things in back where the customer can't see them. I've never understood this tactic, wouldn't you want to put your items on display so you could sell more? I never think to ask if someone has something, rather if I don't see it I generally assume they don't have it. So, kudos to bike cafe for at least displaying their inventory.
My work was done promptly, at a fair price, and was completely 90% correctly. I had to make a few adjustments when I got on the trail, but it was simple and I carry a tool for that sort of stuff anyway. -
Review from Jim W.
9/19/2009
Yes, can I get a latte with those brake pads and new inner tube? Cool.
Seriously...cool. I can get my bike fixed and have coffee and a scone while I wait. I'm going with cool here, all the way.
I tried Trailhead after they posted a Groupon offer on a bike tuneup. Checked them out on Yelp and went for the deal.
Cool.
This is one of those bike shops that doesn't make you feel inferior if you don't roll up 200 miles every weekend and have the names of your regular peloton tattooed down your calf next to your scar from that wicked road rash. Cool. -
Review from AMber W.
8/5/2009
My Enneagram Type is a 3 and how I present myself to the world is very important. I am not the kind of person who asks for help or that EVER wants to appear like I am not knowledgeable about any given subject. However, I was forced into a situation where I got my first bike and I had absolutely no idea about bike maintenance (or riding rules :-x)
The guys at Trailhead were EXTREMELY helpful and let me ask a plethora of stupid questions I already should have known the answer to (like "Can I ride on the sidewalk" and "is it stupid for me to ride 5+ miles in 115 degree temps"). They made me feel completely comfortable and answered all my questions with ease. I'm sure they probably made fun of me after I left, but they were very helpful and professional while I was there. (I would have laughed at me!!)
I got my bike tuned and washed, my seat adjusted to the perfect height, and an encyclopedia worth of knowledge for $50.
Ohhh oh oh the coolest part was when I dropped it off, the gal who took my cruiser told me that their turnaround time was 24 hours. I got a call two hours later letting me know it was done! Always awesome to have someone under promise and over deliver!
P.S. I forgot to mention... I rode that 5+ miles in 115 degree temps ON the sidewalk ... and look at me, still alive to Yelp about it... but I only did it because they told me it was okay :-) -
Review from Roger W.
Phoenix, AZ
12/10/2008
The Trailhead Bike Shop and Cafe is a new bike shop and cafe born from the efforts of local Kiel Marley. The concept is pretty simple: have bike shop add cafe and let the results happen. The execution is going well so far. The location is on 16th St and Glendale in the Basha's shopping center on the SE corner, so its easy to find and get to. It also sits right on the canal route that is paved from the Biltmore to 75th Ave so you can stop in while cruising all over town.
When you immediately walk into the shop you are in the bike shop part of things. Its a pretty traditional setup of new bikes all lined up and shiny. They seem to be a Felt shop which is cool. If you need a new bike this is a good place to go.
The food is simple and good. Pastries are coming from a local bakery and are very good. They make the Quiche in-house and it was very filling. I also had a Latte and Kathryn had a Hot Chocolate which went down well on a chilly December morning ride.
Overall I will be back to the Bike Cafe and recommend that you stop by soon! -
Review from cassandra s.
Phoenix, AZ
7/25/2010
I am very familiar with bike shops, and this one is by far the coolest one I have seen. The bike shop was very organized and had a big variety of accessories and quality bikes. The coffee shop is why we went, and it was fantastic. Definitely the best coffee I have had in a while. My fiancee got the large iced caramel swirl and his only complaint was that he wished he'd ordered 2. I had the americano and was impressed.
The staff, Brian, seemed to have the alter ego of a comfortable, friendly, coffee barista, as well as a knowlegable, down to earth, bike guy. When we stood at the cafe I felt like we were in a cafe. We sat on a couch and played mancala which made for a great Sunday morning.
The place is not like a bike shop with a little half-legit coffee area with packaged doughnuts, it's worth visiting just for the coffee. When you're there, it's like a coffee shop with cool bikes for eye candy. But the bike store is big enough that it can handle all of your tech needs and stocked enough to give you a big selection of products. Will definitely come again, love it! -
Review from Randy H.
Phoenix, AZ
8/10/2009
4 out of 5 with the consideration that this is a Local Bike Shop with cafe, not the normal dining location.
I had a ham and egg sandwich and was pleasantly impressed - it was amazingly tasty. I curious to try the Espresso drinks and lunch menu soon.
I only wish the volume on the TV wasn't so loud. -
Review from Robert D.
Milton, MA
4/30/2009
Love this place - nothing like browsing sexy $3,500 bikes while you wait for your Americano. Nice strong coffee (most of the time.)
Pluses: great coffee, friendly staff, unique approach to business
Minuses: coffee quality varies by server, very limited food case. -
Review from Anthony G.
Scottsdale, AZ
Updated - 9/30/2009
So I went back to The Trailhead after a long bike ride and a thoughtful letter from the owner. I Like I said before fellow yelpers could not be all wrong so I gave it a chance. I am happy to say that my expereince was fantastic. I went in as a regular guest not identifying myself as someone who had a challenging visit last visit. You would think they had my picture up or something, the service was fast and super friendly and warm, My ice tea was great and so was my breakfast sandwich. There is a gorgeous single speed in there that I wish I had the $$ to buy. So, I was the unfortunate recipient of a bad day at the trailhead, but I am now a fan. I look forward to next Sunday after my bike ride.
A1 Previous Review: Show all »
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9/20/2009
I guess I am not in the Trailhead club.
Walking into a new place can sometimes be a bit awkward.… Read more »
Comment from Kiel M. of The Trailhead Bike Shop and Cafe 9/30/2009
I have always made a point to have every customer greeted as… More » -
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Review from Ellen Z.
Phoenix, AZ
12/12/2008
Very good - a marrying of concepts... I had the quiche and it was actually amazingly delicious - and I'm something of a quiche snob. Staff is very helpful - but not in your face... Lots of bikes from bmx to cruiser - and from very modestly (read: low) priced to high end stuff. Parts, upgrades, expert advice...
All kinds of surprises - gear - books - board games - etc... Great concept executed well.
Plus, some of the walls are my favorite shade of green...
Dammit. Now I'm hungry. For quiche. Stupid Trailhead, you should be open 24 hours. -
Review from aaron a.
Twin Cities, MN
8/9/2009
I pulled into the shopping mall with the intention of getting a cheap sub at Subway, something somewhat healthy and fast...but then realized that I was pretty much next door to The Trailhead Bike Shop and Cafe. Even though Subway was currently making fresh bread (pleasant enough smell, but they're no MJ Breads), I decided to spend my money at a non-franchise and see what they were all about.
Coming into any bike shop you'll expect the smell of rubber from all of the tires, and yes, that's what you're greeted with. No fresh smelling breads here, but, let's give this place a chance...
I was greeted warmly by the young staff and I saw that they had a caprese sandwhich on the menu, which is among my favorite type of sandwich if I'm thinking of vegetarian style...so I ordered it along with a lemonade. To my shock, the young guy at the counter made the lemonade fresh to order, squeezing the lemons in a mexican squeezer, you know the type. Fantastic. If I go back again, it may be for the lemonade, it was that fresh and delicious.
The caprese sandwich, once I got home was pretty good. It seemed to be on a light sourdough bread, fresh tomatoes, basil and pesto with a nice slice of mozzarella and some olive oil.
I'll definitely go back. No more Subway for me in this plaza!
I also noticed that they have a nice coffee bar with very good looking treats for the mornings. If you are in the neighborhood, check it out! I think you'll like it! -
Review from Marc G.
4/5/2010 1 Check-in Here
I found this place on my return ride home of the canals on Easter Sunday. My bike had been in service for two months and now was a good time for a 20+ mile trial run.
I took a bike trip to West Phoenix and on my way home I felt that I needed something to eat. I noticed the Basha's shopping center off the canal bike trail and decided to head down. From the street I saw a sign that said "bike cafe" and "open." I had to take a look.
The had bikes and food - a perfect combination since I need to get some new pedals and was hungry at the same time.
I had to wait a while for some one to serve me. A guy from the back who had a strong resemblance to Mahmoud Ahmadinejad came out from the back and took my order. The sandwiches are terrific. It smells as good as it tastes. I had a smoothie that was made close to perfection.
The staff is nice and knowledgeable.
You have now been added to my weekend bike route.
Do not miss! -
Review from cayti y.
Phoenix, AZ
9/7/2011
I brought my bike in, and within 10 minutes they had me out the door with a new tire. Very knowledgeable staff! The food is delicious as well.
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Review from Cary E.
Bothell, WA
3/31/2011 1 photo
Who would've thought. Awesome lunch and salad. Love the Don Gobbler.
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Review from pete s.
Phoenix, AZ
6/21/2010
The shop:
Lot's of different kinds of bikes for all riders (many are just cool to look at)
Lot's of accessories and parts (you need it, they most likely have it)
Unique art on the wall and great ambiance
couches, tables and free WiFi
The Cafe:
everything is good! I highly recommend the "Don Gobbler" (I think that's the name) If you want an amazing sandwich. They have fruits, smoothies, and anything that a cafe should have, theirs just taste better. Lots of health stuff.
The staff:
Everyone there is awesome. The techs are very informative and they actually take the time to explain everything to you. all repairs are done in a timely manner and done right. Everyone is super friendly.
I was trying to build a 29er full suspension mountain bike on a limited budget and they helped me get great deals on parts and they built it from the ground up. I have been to MANY bike shops over the years and NONE would have done that. They were more concerned about making me (the customer) happy than making a quick buck. Trust me, when it comes to bike shops, that is rare.
Thanks Trail Head! -
Review from Rebecca J.
Phoenix, AZ
9/1/2009
So I had to get some blood drawn and I wasn't allowed to eat breakfast, which to me is a perfect excuse to treat myself to fancy coffee drinks and breakfast on my way to work. Oy, it was a bad karma day, though:
Drip Coffee: Closed on Mondays (WTF??)
Two Hippies Tacos: Despite the flashing red OPEN sign, CLOSED until 10:30. (WTFFF????)
So, got my coffee at Lola's (good as always, but why is their small so, well, small?) and drove around aimlessly for foodage. Happened upon a cute little idea, a cafe inside a bike shop! How fun!
The sandwich was excellent, which is why I'm even writing this review: the bread tasted homemade, the eggs were creamy, and the ham was piked high and thick-cut. Mmmm. -
Review from Scott D.
12/7/2010
I thought I give this place a try since I was in the area. I had their breakfast omlette with ham on the patio outside the shop. The food was basically tasteless, enuff said.
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Review from Dean R.
Phoenix, AZ
11/27/2009
We use our bikes every day. I commute to work on a bike and my son rides his bike to school. So when my son's bike got stolen I took the morning off and went to the Trailhead Bike Shop and Cafe. The shop is less than a mile from our house and I was looking forward to using a shop so close to us. The owner Kiel listened to what I was looking for and made appropriate recommendations. The bike I wanted for my son had to be ordered and he gave my son a rental on the house so he would not be without a bike. Unfortunately, my son's new bike was recently stolen too!!!! We're hoping it turns up, but will likely be replacing it at the Bike Cafe.
I also bought a road bike to go along with my commuter bike. Kiel worked to get me the best deal on the type of bike I wanted.
The staff is great and the food is good too.Comment from Kiel M. of The Trailhead Bike Shop and Cafe 11/27/2009
Hey Dean! I saw you zipping down Fanfol on Thanksgiving.… More » -
Review from Derek M.
Phoenix, AZ
7/28/2011
I bought the HomeRun offer for a bike tune up at Trailhead. I have to say that I was surprised at the quality of the service they did to my Trek hybrid bike. I could definitely tell the bike was riding better, smoother, more efficient. They even re-installed my bike computer, threading the wire around the front right fork very neatly. I definitely recommend this place. Oh, and the food is good, too!
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Review from Matthew B.
San Diego, CA
Updated - 7/25/2010
Food is good. Got a tune-up and thought everything was fixed. Turns out I had to go back and get a part we both thought was fixed repaired again.
1 Previous Review:
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8/23/2009
Not only did they quickly and honestly service my bike, but the food was delicious as well.
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Review from Chris F.
Phoenix, AZ
2/3/2011
Just wandered in to kill some time after dropping off my laundry around the corner. Saw they had a cafe in the corner of the bike shop. I didn't have very high expectations but was intrigued by the "Bomblette" (omelette) so I decided to grab some breakfast. Wow, was I surprised at the quality of the delicious fluffy omelette, sprinkled with paprika and accompanied by a juicy sliced orange and a piping hot cup of coffee. Excellent quality, delicious breakfast. I will definitely go back.
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Review from Julie B.
8/21/2010 1 Check-in Here
My friend and I saw Monkey Lights during our first Critical Mass ride, and HAD to have them. My friend Gail is pretty relentless when she has a goal, and she had phoned up all the local bike shops by the next week to search for said lights (Google them - they're AMAZING). The guys at Trailhead ordered them and we paid the same we'd pay on Monkeylectric's web site, less the shipping. The guys were friendly and helpful when we went to pick up our lights, which came in just a couple of days. The cafe is awesome, too.
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Review from Lisa T.
Ventura, CA
11/17/2010
Nowhere else like it. If you're interested in getting out of the common "virtual office" locations such as where they serve burnt flavored coffee and call it Seattle's finest, try this place. It's got decent coffee and smoothies, fun bikes to ride around, reminiscent rocker music and free internet; besides you can hit two birds with one stone- quick cup of joe and a bike light (you know you can get a bike ticket without one at night, man).
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Review from Erica L.
Phoenix, AZ
2/2/2009 1 photo
What isn't there to love about bikes & a cafe together? It's a perfect destination for a ride. I love the friendly staff and the relaxing atmosphere. Plus, the food was excellent. The Helen of Troy sandwich was so fresh! The ginger lemonade was a wonderful surprise.
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Review from Sylbia G.
Austin, TX
7/7/2009
Great place to grab a snack and rest between rides on the canal that sits just east of the shop. Great food good company and knowledgeable staff.
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Review from l s.
Bend, OR
5/16/2009
Excellent cafe - what more can you want, sick mountain OR road bikes to look at, and biking (and baking!) magazines to browse peruse while you drink your coffee!
The staff are extremely knowledgeable about bikes -- both those that they sell in the shop and those that they don't, these folks are serious enthusiasts, not just someone who landed a job at a bike shop to get by.
The espresso I got was a great shot pulled by a not only really friendly but really attractive barista - does it get any better?? And they take their pastries in a very serious way, I'd recommend grabbing a muffin!
Love this place; best cafe I've been to in the greater Phoenix area no questions asked.
PS - they have free wireless too. -
Review from Braedyn S.
Phoenix, AZ
3/16/2010
i recently obtained an 80's nishiki road bike from my mom that had been collected dust in her garage since the 80's. a good tune up and some new tires were in order for my vintage gem of a road bike.
i took it to hoodride first, via recommendation from a friend, and was charged $45 for new tubes and a tune up. what i got were new tubes that encountered a splinter within weeks and required a completely new tube. a tune up that was promised was negligent as the bike didn't seem to ride right and didn't even look clean.
so after a careful yelp search i happened upon trailheads, and brought my bike in to have them check it out. they put my bike up and checked it out to see what i needed to get it back in rideable shape. turns out there was a ton of gunk in my gears and the tires were not trued and the spokes were loose. they offered to replace both my tires and tubes with thorn-resistant ones. i brought the bike in around noon that day, opted for their "silver" tune up package, which they bunked a few bucks off of due to my debacle with hoodride. my bike was ready by 5pm that day.
after i picked it up, i noticed my chain was still rubbing and making a strange noise. i had a friend who specializes in road bikes look at it, and adjusted my gear shifters that solved the problem. kind of disappointed they didn't catch this, but overall, i was very satisfied with the service i received. and they make a mean cappucino. -
Review from Suzi W.
Scottsdale, AZ
5/13/2010
So I'm driving along Glendale thinking where am I to find a good vegetarian sandwich around here? I see a bike shop that has Sandwiches in huge letters across the window so I think ...... why not check that out? I am so happy that I did cuz I had a terrific sandwich w/salad and great iced tea! Nice guy behind the counter says all they have is some kind of rye bread.....and I don't really like rye but he says "everyone loves it, it tastes like a lite sourdough".....well I don't really like sourdough either but where else would I go so I give it a try. Well, the bread was delicious...very mild flavor and very fresh and the veggies and cheese were also very fresh and tasty. I wished I needed some bike stuff cuz I really like this place but I'll definitely go back for a sandwich again!
