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The Ritz-Carlton Phoenix
Rating Details »
2401 E Camelback Rd
Phoenix, AZ 85016
(602) 468-0700
Phoenix, AZ 85016
(602) 468-0700
- Price Range:
-
$$$$
25 reviews for The Ritz-Carlton Phoenix
Stayed here with my girlfriend for a weekend back in October of 2008. Came here for a friend's wedding. From the very beginning, we could tell that the staff paid attention to every detail. We were met at the door with a smile, and the staff addressed us by name. Got our keys at the front desk, and were ushered up to our luxurious room. It was quite spacious, and very well furnished. The bed was huge and soft, and extremely comfortable. All in all, the room was great. The only downfall was the fact that the room was dark, and there was not adequate lighting.
The wedding was great. All the food was kick-ass and the banquet room was well-decorated. Definitely a great place for such an event. It was an overall wonderful experience.
Oh yeah, it was also pretty cool to see LL Cool J and the Portland Trail Blazers staying there that same weekend.
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My husband and I go to the Scottsdale, Arizona area at least once a year. We stayed at the this hotel in January '08 and we definitely haved mixed feelings about the hotel.
First of all, I think this hotel is better suited to business travelers. We certainly saw tons of "suits" at the lobby. Of course, seeing suits is absolutely normal to see, but when 98% of the guests seem to be wearing one, then you'll also quickly get the point that this is the market they seem to be focising on, or at least this is the majority of their clientele, period. So ok, we felt funny being some of the handful of people who were wearing casual gear - by this, I mean mostly white linen clothes, you know, resort wear. Strike one.
Another problem is their location. Most of the other resorts who cater to pleasure-seeking travelers are located well-away from the hustle and bustle portion or Arizona. This hotel is directly in front of the mall, right smack in the middle of traffic-world. Strike two.
I am sorry to say, but we did not have a very good time during our stay at this hotel. We will definitely go to our usual digs - the Four Seasons Troon North when in the area. We're sorry we ever strayed!
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I've been fortunate enough to stay at several Ritz-Carlton hotels around the US... San Francisco, Amelia Island, Atlanta, Buckhead, and Lake Oconee are the ones that stand out. I've also been to events at many of these locations and more and I've always been blown away by how beautiful these hotels are and how incredible the service has been. I agree with some of the other reviewers that the Ritz sets a standard for other hotels, and they are known for luxury!
When I recently spent the night at the Ritz-Carlton Phoenix, I was not as blown away... the room was just ok - nothing so special, and I don't have any major complaints but I guess with my past experience and the reputation of the Ritz in general, I expected more. (Don't hate me, Ritz-Carlton; I'm still a fan, but maybe not so much of the Phoenix location compared to the rest).
I will say that we did get a discounted room rate because I was being honored as one of AZ's Finest and that's where the black-tie gala took place... and it was quite the event as well - we had a blast!
I took advantage of the fitness room for a quick workout after we checked in, and it was one of the nicer hotel fitness rooms I've seen in awhile. Unfortunately, the pool was closed for renovation during our stay, so my BF could not swim on site, but luckily they shuttled him over to the Biltmore to swim instead.
So, overall, it was a pleasant experience - I just can't bring myself to give 5 stars like I would at any of the other Ritz-Carltons I've been to... but stay tuned for my review of the Ritz-Carlton, Bachelor Gulch (which is where I'll be heading in December for a wedding) - that one looks like it may be the best one I've seen yet!
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Looks-great. Dance-not so good. What does that mean you ask. Well its like this. The porte cochere is great and the valets know you. The entrance and the public areas are all very swank with gold framed pictures of guys on horses and silk brocade and marble or marble-like surfaces all over. And the staff are very nice. The bar is comfy even if you cant smoke there anymore, and dont get me started on that. But once you get into the rooms--they are small, with dated bathrooms and softgoods in dire need of a change. The food is acceptable, but no more than that. This is a place coasting on the investment made almost 20 years ago now in fine finishes--but thats not enough for a hotel. And while for a Ritz Carlton it is cheap...its overpriced for what you get. Try the bar. Stay elsewhere.
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I love the bar here, of course it was $10 bucks for a cranberry & absolute but the atmosphere is great and I love the decor... the bartender was uber nice & very attentive and that's what I like in a bar!
The valets are great too!
I would love to stay here one day; it looks like it would be fabulous!
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I travel thru-out the country and stay at many hotels but I was not impressed with the Ritz-Carlton Phoenix. The staff is welcoming and pleasant but the hotel itself is not up to the standards of what a Ritz-Carlton should be. The rooms are outdated and the gym / pool area are small. To be honest, I've stayed at Hilton Garden Inn's that were better. I'll be staying somewhere else the next time I'm in Phoenix.
My group held a weekend training here because it had the most reasonably priced accommodations in Phoenix. We had 2+ days of trainings in their conference rooms and 5 meals here.
Hotel service: PERFECT. Its what the Ritz gets its reputation for and this Ritz does not disappoint. They open car doors, take out your luggage and bring your luggage to your room without expecting a tip. In the conference area, the servers clear away your plate or drinks almost immediately once you finish. If you need a special accommodation - I asked for grated cheese during dinner - someone is close by to happily help you. The bartender walks the room once you sit down for a meal and asks if you want refills - and she remembers what you ordered! We ate a couple of meals by the pool, which is separated by a gate with a funky lock system. Every time I left, someone would notice me leaving and run over to open the pool gate for me. Attentive service is so wonderful!
Rooms: Not the nicest furniture I've seen - wood looks a little shoddy - but the bed is comfortable. I love the turn-down service in the evenings, where they remove all the pillows and prepare your bed to sleep in and also bring you two bottles of water. They also have a full coffee and tea bar with about 4 bags each of coffee and tea and a mini coffee maker that pours the hot water or coffee directly into your paper mug.
Toiletries: All Bulgari. Awesome.
Food: We had a break between meals that included tea and coffee and a bunch of accoutrements like chocolate chips, whipped cream, cinnamon sticks and flavored syrup. Coolest coffee bar I've ever seen. The food here offered healthy options - always salad at meals and turkey bacon for breakfast (they actually had no sausage or pork bacon). And they had tobasco sauce at breakfast - I didn't have to ask for it - yay. Food is generally what you get at an american restaurant, nothing too funky aside from the jicama salad, but everything was good.
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The Ritz-Carlton staff are a model of excellence - in fact, they should probably provide training to all other hotel staff.
Surprisingly, the food here is delicious and since I was here for business, I ate plenty of meals here. Again, the Ritz should provide training to everyone in the world who serves food in a buffet warming tray.
The rooms were pretty crappy though. My bureau had a door handle which was broken off, the TVs were tiny and not plasma or LCD, and the bathroom had a shower curtain (I hate shower curtains!) The most offensive part of the room was that the blanket at the end of the bed had stains all over it!
The pool is alright, but it is tiny, and the lounge chairs look pretty dated.
This place probably is one of the nicer hotels to stay at in Phoenix, but it does look a little bit 90's.
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A. San Francisco
B. Half Moon Bay
C. Denver
D. Palm Beach
E. Key Biscayne
F. Boston
G. Philadelphia
H. London
I. County Wicklow
Above are the places I have stayed in a Ritz-Carleton
Now Phoenix, this place did not flap my jacks. What is this a step child of the real Ritz? Yeah the stable of employees are keen, but what a boring, dull, lifeless and just a plain middle class hotel. If I wanted middle of the road I would stay in a Hilton. All I need is to have my ass whipped once and I learn, never again.
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I was at this hotel a while back. The interior has no deferred maintainence, but the decor was a bit dated.
The service, however, is nothing less than outstanding. The bell boys are particularly attentive. They remember your name, which is a nice touch.
There's a Houston's within a stone throw, so I had dinner there. There's also a hip lounge within walking distance. I had brunch at the restaurant inside the hotel, and that was excellent.
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I stayed here while in Phoenix for work and it was great! The lobby is beautiful - I really enjoyed the rose scented water they offered, the service was phenomenal and all in all it is a top-notch hotel.
The pool is small, however so I am not sure that it is the best spot for vacationers. The mall is right across the street, but it closes very early (7 p.m.), there is a huge movie theater right next door though.
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The ultimate standard for a hotel. Superb staff makes the difference. Even the doormen have exceptional manners and know how to treat a guest. I've stayed here several times and I'm always impressed by the professionalism of the employees at the Ritz.
The hotel itself is out of place in Phoenix. This is old style, East Coast elegance and may not appeal to many. I love it though.
You don't have to worry about being treated properly when you stay here. That alone is worth the premium in price.
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Not a bad place to spend a night - especially when someone else is paying! I stayed here for one night last week during my trip to Phoenix to interview for a PT affiliation and even though I only slept in the room for about 2.5 hours, I'll admit it had a comfy bed and a shower with serious water pressure.
The lobby was well decorated and the service was excellent - the bell boy who took me to my room remembered my name when I checked out the next day! The amenities weren't bad either - marble everywhere, dark wood accents, and more towels and pillows than any human can use at one time.
The location was convenient - near downtown and the airport so I was able to take public transit and save on extraneous costs. With several restaurants and pubs right down the street, I went after the interview and meet some exciting people while I shook off the stress. The next morning, I dragged myself to Starbucks right outside the hotel (probably the only reason I made it up in time for my early flight the next day).
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OK so from the outside and its location it looks like it should be an Embassy Suites or Marriot. But once you are inside you are transformed/transported? to a place of wonderful service and relaxation. I can not comment on the price fairly as we were guests of TNT for the All-star game and didn't have to pay for the hotel room. The room was nice and all the common spaces were attractive and well kept. The room service we enjoyed was tasty and delivered quickly though pricey, not surprisingly. The staff make this hotel a gem and truly a Ritz Carlton. Every person we came in contact with treated us like we were the many VIP's who were staying at the hotel that same weekend. It was a marvelous treat, to get away. If the location was better or there were tennis courts I would have given it 5 stars.
When we pulled up to the hotel my first thought was this is a Ritz Carlton the building looks like an Embassy Suites. Usually when you come to a RC hotel you are first impressed by the architecture but not here.
The service is impeccable and the rooms were nice but nothing really stood out for me other than the furniture was overstated for what this property really is or maybe the location...not sure but something seems out of place.
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OK, haven't actually stayed over nite, BUT did u know BIstro 24 (swanky, RITZy bar) has the best happy hr?! Talk about VIP red carpet treament! Want to impress someone?! Drive up to circular entrance drive-way, allow valet to rush to open doors, say you're havig dinner, hand over the keys, and step into another world :-) Talk about a Great date! Hand shaken martinis, (try the presidential - see? even the name envokes special tmnt), the best oysters in AZ, btw. Pssssst, this was quite a secret spot, until now!
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Stayed at the RC during a biz trip this summer in Phoenix. The only RC I had ever experienced was one in NYC.
When we arrived, I thought the same as Cheri A. Was this a HoJo?
I notched it up to maybe they were trying to fit in with the Arizona desert barren look.
Everything about the hotel was OK...when it could have been great.
The Ritz Carlton is known for excellence but everything just fell short at this Phoenix location. Perhaps, the local management needs to visit the more seasoned sister locations in NYC. Only then, will it be known what it takes to fully represent the brand name of Ritz Carlton.
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The very best thing about this place was the poolside bartender who was trying to invent drinks and kept pawning them off to us so he can make more. We're the only 1 glass at the most type of people, but it was great fun to enjoy the bartender's honest hospitality.
The hotel though? Ho, hum! It's probably best for the traveling exec who just wants to left alone and go about his life in orderly peace - yeah, that's what the hotel, I'd say, would be best at.
As a tourist though, good heavens, there are a ton better at the other Scottsdale Resorts!
Love this place! Its not the best Ritz by size, but the service makes up for it. I felt the rooms were kind of small, but we had a great view of camelback. And the location is great because youre right across from all the dining and shopping at Biltmore Fashion Park. But the best part were the employees. The valets were incredibly friendly and do a great job of remembering everyone. And room service, etc anything else you may need is brought promptly. I would highly recommend this hotel to anyone looking for a nice place to stay.
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Put on The Ritz, - Informal. to live in elegance and luxury. That is a good way to describe this hotel. The place has marbled floors in bathrooms. Mahogany wood elevators, humidors in the bar, Victorian style holiday decorations that gives you that warm fuzzy feeling walking down the hall. Little things in your room. Bulgaria sundries, that piece of crystal that takes a second to recognize as a ring holder, WiFi easily accessed though out hotel. Location is close to the airport and downtown. Biltmore Mall across the street. Morton's Steak House and Starbucks out the front door. There is also an AMC close, Deemos Sports Bar and Merc Lounge.
Some minuses are the pool, workout room and drink prices don't include tax. That is more of an annoyance as generally not the norm, but what the heck. Drinks at Morton's is better.
Put on the Ritz - Taco says it better
http://www.youtube.com...
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This review is for their high tea service.....
The lobby is beautiful and not a reflection of the outside. Ritz Carlton takes their tea very seriously. They have their own personal tea sommelier. A perfectly groomed man named Jeffrey. Perfect hair, perfect tan, perfect teeth, perfect suit. Jeffrey is passionate about tea and about the tea experience, he even has his own tea line. We are immediately greeted and seated by him. He explains the daily offerings and provides insight on how the teas are brewed. He has a way of making you feel welcome. Unfortunately Grandma is with us so I did not choose the "mar-tea-ni". A waiter brings our tea over and all kinds of yummy treats. They are not the traditional sandwiches but modern takes on afternoon tea type food. Music starts playing, I look over and there is Jeffrey singing with the band. The band is on an intermission and Jeffrey makes the rounds to see that everyone is comfortable. Damn he is good! The dessert portion is served and I am satiated. I believe the tea costs 35 dollars not including tax and tip. Well worth it for such a nice afternoon event. We left feeling full and pampered.
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My review is based on our event planning experience alone. Service was impeccable, on point; overall, very impressive. And the dinner for 240 was surprisingly quite good--the fish was cooked perfectly and the meal overall was on the lighter side (perfect since our group heard a presentation after dinner and did not need a large heavy meal to make them tired). The space was great--private enough where we felt we really had the hotel to ourselves. Overall, a recommended venue for a large event, set to impress.
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Based on having stayed across the street at the Embassy Suites on a couple of visits, the Ritz Carlton by far exceeded my expectations and only for $10 more a night! Okay, so the free nightly booze and early morning breakfast isn't included, but the room was well kept and fairly spacious with all the amenities that you would expect. Wireless and wired internet is an extra charge. I heard the Miami Heat was staying at the hotel the same night and so does most of the visiting NBA teams. It's located in pretty nice part of Phoenix that happens to be across the street from a fairly high end mall and just minutes away from Downtown or Scottsdale. I know where I'm staying at the next time I come for business.
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Having grown up in Hawaii, I have been around the freshest of the freshest seafood and am very picky when it comes to good sushi. Having the freshest seafood is what makes great sushi and the Ritz Carlton's Bistro 24 has it. I have tried other so called sushi places around Phoenix with terrible results. However, on the bright side, I am thinking that maybe the Ritz isn't the only place that gets dibs on the freshest fish. I am sure the Phoenician does, as well as all of the other top tier Resorts. Then it gets trickled down to all of the other establishments in the Valley from highest to lowest...catch my drift? Just a reminder, if you see a sushi place where there are Asians preparing it, jump on it. I don't mean to put race into the mix by any means, nor do I think only Asians can create good sushi (the chef at the Ritz was Caucasian), but when it comes to sushi, it is really an art form, and unless it was passed down from generations before you or you went to the Culinary Institute of America....well, you know what I'm saying...
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The hotel's decor tries to look old money, but fails
miserably. Perhaps a new designer should be consulted.
What I saw was a pathetic attempt.
This Ritz, I think, is good for executive business
people who want service on point. No mistakes.
Newspaper in the morning. Wake up call on time. Refer
to me by my last name when I come in with a business
associate later to impress the other guy, etc. It's
all good that way.
Regarding the aforementioned decor, businesspeople are
usually too busy to be dawdling around to critique the
decor.
Straight and to the point. With a stick up the _. That's what's expected, that's what u get.
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