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The Ritz-Carlton New Orleans
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Restaurants Hotels, Restaurants [Edit]
921 Canal StNew Orleans, LA 70112
(504) 524-1331
- Price Range:
-
$$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Valet
- Attire:
- Dressy
- Good for Groups:
- Yes
- Good for Kids:
- No
- Takes Reservations:
- Yes
- Delivery:
- No
- Take-out:
- Yes
- Waiter Service:
- Yes
- Outdoor Seating:
- Yes
- Wi-Fi:
- Paid
- Good For:
- Late Night, Breakfast
- Alcohol:
- Full Bar
- Noise Level:
- Quiet
- Ambience:
- Upscale
- Has TV:
- Yes
- Caters:
- No
- Wheelchair Accessible:
- Yes
About This Business:
Southern Oaks Plantation captures the allure, charm, and legendary hospitality of the South, while the unique culture of New Orleans is reflected in the… read more »
70 reviews for The Ritz-Carlton New Orleans
Review Highlights
"This is a total haven right next to the French Quarter."
(in 9 reviews)
"The location is ideal just two blocks from Bourbon Street."
(in 8 reviews)
"Room: well appointed with a fantastic king bed."
(in 3 reviews)
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70 reviews in English
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Review from Robin S.
Do yourself a favor and stay here beside looking at other hotels. It's on a major street (Canal), two short blocks away from The French Quarter, all
the amenities you expected from a 5 star hotel.
For a little bit more, stay in a suite which includes Amuse Bouche type buffet for breakfast, lunch, and dinner (yes, alcohols are included) -
Review from Eileen Z.
8/14/2011 1 Check-in Here
If you haven't experienced Ritz Carlton service you should. I am lucky enough to know some behind the scenes info on how the Ritz operates and they expect nothing but 5 star service from their employees. This location though is kind of known for not being a stringent on following the "Ritz Carlton way" like the NYC and Chicago locations, but it is still one of the nicest hotels in the city.
If you are a regular they actually track your preferences so on your next visit things are the way you want them. Are you a no feather person? a I need 4 shampoos and 2 conditioners in my room? Well become a regular at the Ritz and you will get just that without having to ask.
Also if you are lost in this bit of a maze of a hotel (this building hosts 3 Ritz Carlton hotels Maison Orleans, Iberville Suites, and the main Ritz) all with their own distinct characters. You can sometimes get a bit lost, but the helpful employees will walk (not point) you in the right direction.
The teas they have here are quite and event and it is definitely a place for special occasions. The spa is here ok, not great, but it is one of the largest in the city and has more amenities than the others so you can get your money's worth by making a day of your service -
Review from J.C. R.
Thousand Oaks, CA
1/7/2012
Was there this week for the Sugar Bowl. I walked away after spending 3 nights there thinking: Eh...it's okay.
The pros: It's 2 blocks from Bourbon Street so convenient. The lobby decor is, indeed, grand and what you'd expect from a Ritz Carlton property. The spa and fitness facility are nice. The staff, overall, is nice and helpful.
The cons:
1) The perpetual housekeeping. (I'm convinced they have a graveyard shift for housekeeping.) Cleaning carts in hallways all through the day -- and evening. Our rooms weren't cleaned until the mid-afternoon. We eventually had to call.
2) Unreliable check in time. Check-in is 4:00 -- however, they didn't have our room ready by then. Had we not inquired about the status after some time, we probably would have been at the Ritz bar until midnight. After reading other reviews, it looks like ours is not an isolated incident. (I understand that we arrived on new year's day and of the demands of cleaning rooms from partygoers. However, one would presume that this was not their first New Year and the hotel would plan accordingly.)
3) Rooms. I agree with some of the reviewers about the state of the rooms. For $800/night, one would expect that dresser drawers would be in good working order. (On ours, the slide completely broke off rendering it unusable and unsightly.)
4) Manager. There was an issue with our room. Since the front desk clerk couldn't really help, we had to talk to the manager. (If you ever saw, "Little Miss Sunshine," imagine the apathetic hospital administrator. That's her.) She was terse and had this, "Just 'effing deal with it" attitude. (Um, this IS the Ritz and not Motel 6, right?)
Thank God for Bourbon Street. Not sure I'd return to this Ritz. -
Review from Jerry C.
7/6/2011 1 Check-in Here
This is a beautiful hotel with an excellent staff. We had a great stay and all of our needs were met. However, this hotel did have a few issues.
The two elevator system, one to the lobby on the third floor and the other to get to the rooms above the third floor was a bit of a hassle. I realize that this probably adds to the security of the hotel but it is a bet tedious.
The noise level from the adjoining room to us was loud and the people next door were not making that much noise. Even just conversation came through the door loud enough that I was awakened.
I think that $48 per day for storing my car in their garage, untouched, is crazy. I also think that, if you pay room service $22 plus tip for 4 cups of coffee and two orange juices, you should actually get 4 cups of coffee instead of 2.
Loved the chocolate! -
Review from BabaBooey D.
New Orleans, LA
10/22/2011
They have overpriced rooms and nickle and dime you by charging for internet and other basic amenities. Also, the valet staff is surprisingly slow, rude, and overall inconsiderate. You'd think they would not value taxi cab drivers over you, especially since they charge $17 for keeping your own car within the hotel garage for only a few hours even if you are staying there. If I stayed at the Super 8, I would have had free parking, free internet, and would have been spared of the Ritz's obnoxious staff.
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Review from sarah s.
Washington, DC
1/7/2012
Currently staying at the ritz. We blocked off several rooms for my sisters wedding. I arrived at 10am, my room was ready at 6pm. They charged our guests full price for rooms which we had already paid for. They also did not clean the bridal suite, however housekeeping insisted on cleaning my room twice a day (7:30 am!!!!!!!) and again when I was trying to get dressed. I had to change in the bathroom. Definitely not worth the hype. The Iberville next door had a nice continental breakfast, and the rooms were equally as nice. I would recommend staying there over the Ritz. The ice machines were also not working on our floor. We also chose to take bridal portraits at the hotel, and they would not assist us with this at all. We were on the patio and drunk men who were smoking kept getting in the way of the photographer.
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Review from Melanie V.
San Jose, CA
5/26/2011
Recently stayed there with my sister for myy 40th birthday celebration. Had a nightmare mix up with our spa appointments. We had to wait an hour for our appointments and ended up with the wrong treatments because their computers had been down for two days.
The spa manager Crystal waived the charge for our services. I offered to pay the tip she said she would take care of it. She knew it was my birthday and gave me a complementary spa robe. We later went to dinner at Mr. B's (best food of our trip) and to our suprise were seated to a table with balloons and our first round of drinks were on the Ritz! I had casually mentioned to Crystal earlier that's where we were headed that night. Then when we got to our room that evening there was the best red velvet cake ever in our room with happy birthday wishes.
Crystal went above and beyond our expectations in handling our problems and we have been singing her praises all the way back to California and Atlanta. -
Review from Devo R.
Upland, CA
6/16/2011 1 Check-in Here
We did the fancy English Tea here. My fiancée made me go w/ her. This was the first 'tea' experience for me and I really enjoyed myself.
The pastries were exquisite and get this.. it's all you can drink champagne! I definitely got my money's worth. He, hee.
Requires 24 hour reservation. Try it, I guarantee you'll like it. :-) -
Review from Shercole K.
New Orleans, LA
4/26/2011
I recently attended a conference at The Ritz. Very Pleasant hotel. Beautiful rooms, conference rooms, and overall event space was just pretty. Great service, helpful staff giving direction with a smile. Yumyy conference food definitely made my week!
The Spa.... I think I had the best massage ever there. I'm usually tense and no masseuse ever completely gets me relaxed... but at The Ritz the masseuse did something amazing and had me feeling great for days. Pricey but I must say worth it. -
Review from Liz K.
Norwalk, CT
6/19/2011
The Ritz is a little oasis in New Orleans. It's quiet, cool, comfortable and refreshing.
The two super pluses here that separated my experience from other hotels were the room service and the indoor shop. The housekeeper was extremely attentive and generous, ensuring we had ample chocolate and water throughout our entire stay. The shop had a section of designer clothes with steep discounts -- I bought several designer dresses and felt like I was coming out of there like a clothing bandit (but shh, this shop will be our little secret).
Overall, staying at the Ritz was the icing of my trip to New Orleans. Next time I come back to NOLA, I will stay here again without question. -
Review from Hue K.
11/20/2010
So much or too much expectation for Ritz-carlton...? I wasn't impressed at all. everything seems old in this hotel... carpet, bed, pillow, hair dryer and even lights. Room was pretty dark even after I turn on all the lights.
I'm not sure what's luxury about this hotel.. I didn't feel anything luxury or high-end..
Check-in was 4pm and I had to wait till 4:09pm from 10 am. I think this is pretty unacceptable service.
Doormen were very friendly and nice though.
If you like antique, Ritz might be the hotel for you, otherwise you might want to stay somewhere else. -
Review from Mark B.
Summit, NJ
6/7/2011
Having stayed at the JW Marriott (basically across Canal Street), the Ritz is a whole other world. Beautiful ebtrance downstairs, with the main lobby on the third floor, really makes you feel like you are in a private place. Admittedly, the first time we stayed here I was a bit unsure, but we just stayed again and both my wife and I agreed that this was a little piece of heaven in NOLA. Both nights we went down for a late drink in the bar and the place was packed, but with locals not a bunch of tourists from NJ! :) Had an excellent meal ordering off the restaurant menu and the martini's were only $10. Coming from NY, where a martini in a nice hotel is over $15, this was a breath of fresh air.
My family wants to try the W next time, but that will wait until they are paying for the $400 per night room. When I pay, this is the place we will be staying. Already looking forward to the next time. Great staff too! -
Review from Lynn G.
10/18/2010 1 Check-in Here
Maybe my experience was marred by the fact that I was here for work & spent much of the stay in a frigid meeting room, but I just was not impressed.
This was my first time at a Ritz and I thought it was supposed to be the pinnacle of hotel luxury or some shit. Meh. I've stayed in better. Sure, it wasn't horrible. Under most circumstances I would have been perfectly pleased to stay here. But hotels that command a higher rate should be held to a higher standard. And if it were my own dime, I would have spent it elsewhere (like on strippers and blow).
The lobby has the grandeur that you would expect from a luxury hotel and structurally speaking it's a cool looking space, but the rooms could use some work. I wouldn't say my room was dirty, but it did feel dingy. The only positive thing I have to say about my room is that it was huge, but really, what are you gonna do with that extra space? Steal a horse and buggy from the French Quarter and stow it in your room? (*adds to bucket list*)
I bet this hotel was really nice in its heyday, but I think that day has passed.Listed in: Hotels: From Ballin on a…
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Review from Lori K.
12/15/2010
I was expecting a bit more from the Ritz. Here are some of the issues I had with this location.
1. No airport shuttle service (in their defense a lot of NOLA hotels don't offer this service)
2. The floral arrangements and scented candles made my allergies flare up and the entire lobby/common areas were overly fragrant.
3. Too mazelike. Had to ride two elevators and walk through a lot of corridors to get to our room.
4. The curtains in the room were horrid.
5. When I called housekeeping to ask for a sewing kit since there wasnt't one in the room they brought up a shaving kit. When we called for extra towels it took them 45 minutes.
With all the charming smaller hotels all around town and the array of chain hotels along canal street I wouldn't recommend the Ritz. -
Review from Janney B.
San Francisco, CA
8/19/2010
Stayed here for a family wedding. I say that like it's my family, but you and I both know that MY family holds weddings in public parks before opening the presents on picnic tables all "birthday style" and stuff.
Since you've caught me red-handed with a lie, I'll re-state: I stayed here for my BOYFRIEND'S family wedding. It was nice, though more historic and less over-the-top fancy than the other RC's I've slept in. They permitted us early check-in, for which my red-eyed and frizzy-haired self will be eternally grateful.
The lounge downstairs was hopping on both weeknights and the weekend. A crooner, whose face is plastered over half the hotel, sang songs your parents first kissed to - all with a drink in his hand, no less - now, that's talent.
Worth mentioning is this hotel's proximity to Bourbon Street. It's a bit of a walk (down Canal and left on Bourbon), but far enough away to keep you from slipping on vomit. Huzzah!Listed in: Who're you calling the Big…
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Review from Randall N.
Minneapolis, MN
12/1/2010 1 Check-in Here
Gorgeous, gorgeous, gorgeous property. Decadent and luxurious without being gaudy and tacky, which is a difficult thing to acheive in interior design. Jeremy davenport is great entertainment in the increibly ornate yet not over the top lounge.
The patio at night is beautiful too. Really romantic as it is all lit up with greenery and a fountain. It's perfect too because music from Jeremy drifts onto the patio without being too loud. Great date spot.
The rooms themselves are of course incredibly nice. The beds are more comfortable than my own. Bathroom is nicely sized unlike many other hotels. I just wish the water pressure was greater but that is kind of a NO wide problem.
I also love how while walking on Iberville, the garage area for the Ritz smells so good. The only place in the quarter that does. However, while in the hotel the good smell is not overwhelming.
The only complaint is that after a night of hard drinking, and who doesn't do that while in NO?, getting to your room can be a challenge. The hallways curve and cut and turn a lot. Makes for a lot of drunken stumbling! -
Review from Cindy C.
Washington, DC
1/16/2011
Okay, so I have this weird relationship with Ritz Carltons. My one other experience at one wasn't great...but since my husband's work was paying for the hotel, we decided to stay at the Ritz. And overall, it was a decent place to stay. The location is great, not far from Bourbon Street and close to the streetcars and such. The room was nice, though the view of the abandoned building next door was a bit odd. The door men were great (hi Bubba!). However...
The valet forgot to turn off my husband's lights, so the battery died in the car. He waited for over a half hour before someone finally told him. Then he had to go through a bunch of crap to get a new car (which I know isn't the Ritz's fault...but if the valet had a clue, the battery wouldn't have died).
Then, while using the weight room and I tried to use a piece of equipment it crashed on my head. I had quite the lump, and everyone I spoke with agreed that it wasn't my fault. I filed a report with the hotel, just in case anything happened (and it didn't, but I wanted to have bases covered). What was strange is that no one in hotel management called to see if I was okay the whole rest of our stay. So on our last day I asked, and said, for all I've heard about customer service, why did I not receive even a phone call? Well, it was because they are advised to not interact with an injured party...I would have to deal with the hotel home office. Okay, I can understand that, but still it was a little disappointing. At least both the hotel and spa manager listened to me.
It was a nice hotel. I just think, for me, I may pick another place next time. Me and the Ritz...I just don't know what's the deal with us. -
Review from Mark J.
Chicago, IL
9/7/2010
Great option in New Orleans. Too often no matter the hotel there are drunk morons next door raising hell. Not here, you can enjoy a great night of debauchery but come back to the hotel knowing you will get a great night of sleep, good soundproofing. Common areas were well appointed in typical Ritz fashion with cream colored marbles, dark woods, and a great courtyard.
Food: breakfast options were minimal. Would expect more than five or six entree options at this caliber hotel.
Room: well appointed with a fantastic king bed. At this price point I expected at least in room coffee and that was not available. The Fairmont has the Ritz beat on this feature and other in room amenities that are included in the price.
Service Mishaps: had an umbrella in the room and used in on a rainy day. Asked for an extra for the other paying guest in the room and was told it had to be 'rented'....again at this rate that should just be offered to a guest. Restaurant service was inconsistent and slow, course delivery was poorly paced. Concierge desk was very helpful and knowledgeable.
Overall: more Westin than Ritz. Lots of polish but service miss steps. However, along with Windsor Court not much else out there in New Orleans at this level. -
Review from Katie B.
Belle Chasse, LA
1/18/2011
We stayed here for our "mini-honeymoon" since we were not able to get away yet. We loved it! We told them we had just gotten married and they really took care of us.
The room was beautiful, much nicer than any other hotel room I have stayed in (in my opinion). My favorite part of the room was the bathroom, lol. It was spacious and had white tile floors and a porcelain (sp?) sink. The bed was comfy and we had a great view of the HUGE Christmas tree in the courtyard. We never heard any outside noise unless it was someone walking right in front of the door.
The staff was SO attentive and friendly. We couldn't walk past one employee without being told "hello" or "good morning/afternoon". The concierge made reservations for us at The Melting Pot (awsome!) and for a ghost tour. We loved both!
The spa was where I had my only "problem". The person I talked to on the phone the night before my wedding told me they did acrylic nails in thier spa so I made an appointment. When I showed up the next day the woman at the desk told me they do not do acrylics, so I just got a manicure done since there was no time to go anywhere else. Luckily, the hotel paid for it (I think b/c the concierge told them it was my wedding day). The staff was very apologetic and nice.
Overall, I would stay here again. -
Review from Andrew d.
Topsfield, MA
11/7/2010
Not the Ritz-Carlton's crown jewel but still excellent.
Can't beat the location. One block from the epicenter of the French Quarter.
Can't beat the service. Once we requested extra towels early in our stay we had extra towels every morning and night. Also, once we had requested ice once, we had ice every time we came back to the room which was very nice.
Can't beat the room. Clean and comfortable. Nice furnishings with a faux fireplace. A little smallish and the bathroom was nothing special.
The concierge level was nice, but in retrospect not needed since we were in a city of culinary delight (not the Ritz's fault, of course). But it was nice to have drinks and cookies whenever we wanted them.
The room service at 5 am was great. Quite possibly the best I ever had. It was hot and cold as it should be. And prompt.
I'd probably stay here again when we go back, just not on the concierge level. -
Review from Dan H.
10/26/2010
Great place and an amazing piano bar type setup in the evening.
The location is solid too, I like to stay on Canal over down in the quarter.. You'll get more sleep here than the noisier hotels..
I know it's a Ritz, but the price seems a bit out of line for New Orleans IMO.. -
Review from corey G.
2/15/2010
I was deep cover, an undercover agent. I was NOT in my element. I was at The Ritz.
Yeah, I don't know if it will ever happen again, but I made my first stay at The Ritz recently. How'd it happen? I happened to be in N'awlins on a dead weekend, so there were lots of government-rate rooms available.
Score!!
Holy smokes. Walking in to a joint like this does something to you. It makes you dreadfully aware of your sloppiness.
(OK, I bet most people can just totally blend in, but yeah, when I walked in I totally felt like Pig Pen from Peanuts. Granted I was clean and all spic 'n span, but I just felt woefully unkempt. Photos should have been taken to see the contrasts of me on the marble floors).
Alright, I'm done with the class-ist uncomfortabilities.
This hotel was gangsta. The employees who checked us in were super nice. We walked through the lobby in awe. When we got to our rooms---FUGGEDABOU' !
o Beautiful bed & linens.
o Large flat-screen TV.
o Marble-floored bathroom.
o All sorts of amenities (sewing kit, beauty mirror, plush bathrobe, cool desk, clock radio with iPod dock)
This room was pimp.
Chilled here for a few and then went down to the spa (yeah, I said spa. Mmmm Hmm, that's how I roll b!tches!). The spa had a world class gym. I ran the treadmill for 20 & then hit their tight as heck gym (any hotel gym that has free weights gets top marks in my book). I didn't think it could get better, but then there's the indoor pool/hot tub. The hot tub was dang cool (I could have done without the woman and her annoyingly loud/naughty kids though). Pools are awite to me, but this one! Whoa. It was small, and I tadpole-ed around a bit. A button then caught my eye. I thought it might turn on a nearby fountain. Nope--it turned on a HUGE jet in the pool! Wow, so cool. You could try to sit in front of the jet, but it was powerful. The fun thing to do here was to let the jet propel you across the pool. Totally fun!
Wow. So, for check-out the next morning, the bubble bursts. You slip back to reality. No more living like the other half (actually, it's probably only a fraction who get to live like this).
All in all a memorable & interesting lesson in sociology.Listed in: My Favorite Reviews (yes, I'm…
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Review from Chris L.
9/3/2009
Huge and labryinthine, the swanky Ritz is somewhat difficult to navigate. See the earlier reviews for more details.
-2 stars for:
the crappy Internet service. If I'm paying $13, I should at least get decent DSL speeds. 300Kbps is soooo 1998. If I can get 10Mbps for FREEEEE at a Holiday Inn on the Westbank, I should at least get something comparable when paying at a 5 star luxury hotel.
the ridiculously expensive valet parking. $40? Honky, please.
Granted, the valets were super friendly and helpful and more importantly, super fast. None of the 30 minute wait bullshit that I've been getting at the Crowne Plaza.
+1 Star:
for the insanely comfortable bed. Seriously, the best. bed. ever. It's like sleeping in a 400 thread count marshmallow.
the awesome soap. Bvlgari soap. I smell like a big bucket 'o awesome.Listed in: The Big Easy
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Review from Ed H.
Pelham, AL
6/26/2011 1 Check-in Here
What can I say... This is a total haven right next to the French Quarter. Elegant, beautiful, great place for a conference (why I was there). Ritz service is top notch and this property is no exception.
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Review from maria d.
Toluca Lake, Los Angeles, CA
9/30/2010
I loved the big crisp white fluffy bed and pillows, but the real pizazz was the bathroom. I loved the marble throughout, it felt so clean. The smell of gardenia throughout the establishment was dizzying. We loved our stay.
Maria Dziubla -
Review from Cynthia P.
Alameda, CA
3/27/2009
This was my first time staying at a Ritz. I can see how the Ritz-Carlton brand sets the standard for luxxxury hotels.
The room was very nice, complete with NOLA-themed artwork.
The beds/bedding were super awesome, and the climate control was quiet. If it weren't for eating after 10pm, I probably would have gotten a good night's rest every night. Our room was on the 7th floor, facing some nondescript roof, but I think it made for a quieter night (I can't imagine how loud the rooms facing the quarter or Canal were).
They stock the bathroom with white tea scented Bulgari products, which is a nice touch along with the embroidered towels. The bathroom floor was a tad dingy compared to the Renaissance (where I had most recently stayed) -- it didn't bother me as so much I expected better.
The housekeeping was a little miss -- sometimes, they forgot to restock the caffeinated coffee, which is a necessity with the amount of work and play I did. They do nickel-and-dime you on phone calls and internetz, but what luxury hotel doesn't?
The gym is very nice. Probably the best-equipped hotel gym I have ever seen in NOLA (believe me, I've seen a lot of crappy ones). They were open in the wee hours in the morning so that I could sneak in a workout before trudging to work.
It's kind of a maze -- to get the the gym, you have to roll down an elevator, walk across the building, and roll down another elevator. And I never understood the two sets of elevators -- as someone travelling for work, I like to minimize the number of obstacles between the room and my destination (but maybe that's what Motel 6 is for).
The door people were more helpful than the reception people. The valet people were sometimes a little rude. For $36+tax/night, I expect people to be polite. I didn't understand why my seat and radio station had to be adjusted for the short trip to the parking spot.
No airline miles for this stay. Bummer.
Overall, it was a very nice hotel and a good experience... But I'm not sure that I'd stay at this hotel again given the availability of other hotels of this caliber in the area. -
Review from Kelly S.
11/3/2008
It's not the A-#1 hotel in the Ritz chain, but it's still a Ritz.
The complaints--difficult to use keycard readers in the elevators, maze-like configuration, friendly but dim-witted concierge, maid service that moves things arounds and hides your jewelry in drawers--I can pretty much overlook.
The concierge/club level is worth every extra penny if you're not staying in NO to PAAAAAAAAARTY, and you like having elegant snacks and cocktails in the afternoon (and in the evening, and in the morning, and before you take your midafternoon nap). I had a glass of champagne in my hand pretty much during my entire stay.
Room Service macaroni & cheese on the kid's menu? Order it. I command you. Oh good, it was soooooo good.Listed in: Harder, No, Right There,…
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Review from Roselle E.
Chino, CA
2/21/2009
I was excited to stay here. It's conveniently located 2 blocks away from Bourbon Street. It wasn't as nice as I expected it to be though. The ones I've been to here in Cali were much nicer in comparison.
The rooms were nice and were decorated New Orleans style (old), but were a little small. Staff of course was nice and very attentive. I loved the center courtyard where you can dine, hang-out, or have a smoke. I also expected them to have more amenities. They had no pool and a very small work-out area.
My only complaint is that they only have one restaurant inside and the menu was not too enticing. Thank goodness this place was surrounded by many good restaurants.
Would I stay here again? Probably. But I would probably want to check out the other nice hotels around. -
Review from Ms. M.
Orange County, CA
10/29/2008
This hotel is WAY too perfumy -- from the air in the lobby to the pillows and sheets to the soap in your bathroom. I have been sneezing non-stop all night because of it! I suppose it's better than cigarette smoke...
Another thing that really bugs me about this hotel is the poor keycard readers in the elevators. While it's nice that they use this as a security measure, it's completely ridiculous that so many people get stuck in the elevators because they can't get their keycard read so as to push a button to go to their floor. I can't tell you how many times I've run into people in the elevator who had been in there for several minutes trying to get the keycard reader to work.
And I'm not sure if this was just my room, but you really have to push/pull your door shut -- it gets stuck at the end, and if you're not careful, you could be leaving your room unlocked. The keycard reader for my room also isn't that great.
I also find this hotel frustrating because it is like a maze -- to get from the street to my room, I have to take two different elevators in two different parts of the building. And there are so many different entrances/exits, which makes it even harder to find where you're going.
On the plus side, the staff is very friendly and helpful, the grounds are beautiful (including an outdoor terrace/garden with a romantic gazebo and lots of [perfumy] flowers), they have complimentary jasmine green tea (and English breakfast and earl grey) tea in the room, and it's pretty conveniently located just on the border of the French Quarter but not in it so you can avoid all the noise. -
Review from David W.
3/13/2010
Although I've been to this hotel several times, usually for drinks or to meet someone, I've only stayed here once.
The location is ideal just two blocks from Bourbon Street. The service was great... but I remember the room to be nice, but nothing that really made you go "OMG".
I'm usually there around New Years and they always have great Xmas decorations... Their public areas are really nice.
As with most Ritz properties, they are a bit out of my price range... We splurged one year and it was a nice treat.
I'm actually a big fan of the Iberville Suites (Shares the same building). You get all the perks of the Ritz at half the price. -
Review from Mayela M.
Arlington, TX
6/4/2011
Absolutely love the Hotel, its beautiful, and the service is exceptional. My review is about the spa. This is the best spa experiece I have ever had. Its been a couple of years and I still remember it as the best. A signature full body massage and signature facial. This is actually the place that made me realize how much I enjoy the spa experience, been to a few other 5 star Spa's, this is my favorite so far, highly recomend!
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Review from Ms. M. M.
San Francisco, CA
3/10/2008
The NOLA Ritz is beautiful, stunning architectural and decorating details, friendly service, super comfortable beds... its everything that you would expect from a Ritz-Carlton. Some of the rooms are on the smaller side, and if you're sharing a bed be aware that they are also quite petite.
But here's the thing... you go to New Orleans where you're probably going to spend, what, just an hour or so a day in your room or the hotel itself. Do you really want to spent $400-$500 a night? It was a nice experience, but next time I'll stay at one of the other three dozen nice hotels in the area which are also a stones throw from the French Quarter.Listed in: A Virgins Experience in the…
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Review from John O.
5/4/2008 1 Check-in Here
This property and very Nice. Many amenities and the rooms are a decent size. The beds are great, the toiletries are top quality.
When I checked in, they were very prompt and courteous. They even recognized me as a repeat visitor. No room upgrade though : (
The only thing I don't like are the towels. They are nice, but seem a bit rough. Just not really that soft. Also, since this is my third time staying here, I always noticed that the sink and tub drain slowly.
Other than that, everything is great. I don't spend a lot of time at the hotel it self, with all that NOLA has too offer, but I do think they make pretty good drinks at the bar.
If you are thinking about staying in NOLA, and if the price is not too high, this place is worth it. Most of the time, the hotel price is comparable to others.
The also have twice-a-day housekeeping service. It is always nice to come back after a night out to a clean and refreshed room. -
Review from Moara Z.
Albuquerque, NM
5/5/2011
The staff at the Ritz Carlton really made my day,all five days that my group of girls and I stayed there. I'm looking at you, Jillian, Bubba, Jamie! Friendly, professional, and fun! They made it a nice place to come "home" to after long nights of debauchery on Bourbon.
Food was good but not spectacular, exceptions being the gumbo and eggs benedict...but the Mojitos...best I have ever had. Courtyard is so beautiful I wouldn't mind having it at my
I'm headed back to Nola in a few weeks, wouldn't dream of staying anywhere else.
Staff be warned...hehe -
Review from Cheri. A G.
Los Angeles, CA
5/31/2007 9 photos
[Update 2008] The Library is a private cigar club now but you can purchase a day pass.
This hotel is probably my favorite in New Orleans. It is elegant but not too gawdy. The rooms a very nice and they have a huge day spa too.
The library lounge was my favorite place to hang out and relax and it opens up to the beautiful courtyard. [see photos] -
Review from Seve' M.
Conshohocken, PA
10/12/2007
I only stayed here once pre-Katrina for the Bayou Classic event. Its only two seconds away from Bourbon Street and is, I think, one of the oldest buildings around.
It definately plays up the "old school" aspect, with big wooden chairs in every room and old world carpet and walls. The rooms weren't Huge but very spacious. As you would exspect with a Ritz-Carlton full service is for everyone and whatever you want they will find or make for you.
You could never tell how nice it is at just looking at the outside but It has got to be one of the nicest hotels in New Orleans. -
Review from Amy R.
Brooklyn, NY
12/23/2010
I was sick for most of my trip to New Orleans. Most of the food in NOLA is not appropriate for sick people due to the heavy food and lack of vegetable and fruits. I loved the restaurant here. The tomato salad I had was incredible. The veal chops were cooked to perfection and had steam vegetables. When I told the waiter I really loved the vegetables and was sick, he put in a special order of steam vegetables free of charge for me! Incredible service, delicious food, and wonderful atmosphere. Definitely sit in their garden and enjoy the view. The tree left me in awe and I'm from New York. The garden was romantic and relaxing.
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Review from Jim G.
Bothell, WA
7/14/2009
Suzy and I used some miles from our credit card to stay here, so I can't tell you what a room costs. But I can tell you that the service was stellar, we felt like royality. And the room, with ceilings over 10 feet, air conditioner that let you pick your temp (so many hotels have controls that are placebos and don't really change the temp), in room wireless computer access, more free TV than you shake a stick at and the most comfortable beds in hotel ever.
Try the restaurant while you are there, the food and service is superb. Try the jazz lounge too. Everything is so nice. This is how a hotel should be run. Thanks team Ritz-Carlton! -
Review from Charles S.
New York, NY
2/15/2010
The Ritz-Carlton New Orleans. Not just for Ritz Bitzes.
The Ritz: The great room rate. The service.
One night at 7pm our toddler puked on her favorite blanket. Disasterville. By 9pm it was freshly laundered by housekeeping, puke-free, and we slept through the night dreaming of spring breezes. They also gave her a monogrammed RC bathrobe, which she refuses to puke on.
The Bitz: Every morning there was one thing missing from our breakfast room service order. At least it was consistent. -
Review from Clint P.
Frankfort, IL
1/25/2011
WOW what can I say..... We went to New Orleans for a last minute NYE 2011 Trip we planned the day before we arrived and the only close hotel was this... The staff is amazing... The place is amazing.... But what can I say but we had a blast out there its so close to Bourbon St that made it so convient for us....
