Nielsen Eye Center

Nielsen Eye Center was booking over three months out but I booked anyway. I waited and when I went to my appointment, I was told that it was cancelled. I could wait for another one but nobody could say when. I had to get back to work. The receptionist gave me an appointment at an office half an hour away, over a month out.

The doctor came in and rushed through a few questions. As she walking out the door, I asked her if my prescription for close up had changed. She looked at me quizzically. "You wear bifocals? Uh-oh, wait a minute." She had no idea. Then she left quickly.

As my eyes were dilated and it was a very sunny day, I was blind on the road. I went about half a mile and gave up, turned the car around and went back to the office to wait until my eyes went back to normal.
I asked at the desk why they don't have those temporary sunglasses that real optometrists have. They did have them, but they just weren't offering them to patients.

When I got home I looked at my prescription; it is useless, obviously wrong, printed incorrectly.

Every single interaction I had was sloppily mishandled, a chain of incompetence culminating in a giant waste of time, money and energy.

Nielsen Eye Center has no patient survey to fill out after your visit, no follow-up, no method for feedback at all. I can't contact my "doctor". Patients are the very last priority for this arrogant, money-grubbing machine.

It's been almost six months since I started dealing with this clown show, and I still have no prescription, my eyes have only worsened.

it's always about payment. be ware of advised lasik surgery without proper review of the downside. rush..rush...to make those easy monthly payments - getting another consultation.

I started seeing Dr. Nielsen for an ongoing eye issue, and he seemed like he cared and wanted to do whatever he could to help fix the issue. He prescribed me some eye drops and sent me for allergy testing, and told me he'd see me at a follow up appointment. When I left that day, the front desk scheduled my allergy appointment, but not the follow up. When I called later to see if I could schedule the follow up, they said I could do it on the same day as the follow up to my allergy test.

Fast forward to my allergy follow up - I'm now seeing Dr. Moreira. I'm not sure if Dr. Nielsen doesn't deal with allergies, or if there was another reason (it wouldn't be the first time an eye doc gave up on me), but I was a bit confused about why I suddenly had a new doctor and no one offered a clear explanation.

Dr. Moreira was unprepared and unprofessional. She gave me my allergy test results, and then asked me why I thought I'd needed the test if I wasn't having allergy symptoms. The thing is, I didn't request the test. Dr. Nielsen had ordered an allergy test because I assume he thought allergies could have been causing my issues. It's clear Dr. Moreira didn't bother to look at my file before seeing me, which was incredibly frustrating as she had no idea what I was even there for. The most upsetting part came at the end of the appointment, when she said she was going to prescribe me eye drops to start taking, as she thought they would help. Remember how I said earlier Dr. Nielsen had given me eye drops? This was supposed to be the follow up for that appointment. And guess what Dr. Moreira was prescribing me? The same eye drops she was supposed to be following up with me about. I wanted to scream. Anyway, I think she told me to continue taking them. So much for my follow up appointment about these drops.

When I came back again to see Dr. Moreira, I mentioned something a previous doctor had told me (which! was! in! my! notes!) and somehow that was her lightbulb moment that I was just wearing the wrong glasses prescription (and my 6 other doctors had missed this very basic detail?) and gave me an updated one. I used it to get new glasses and the only thing that did was give me a headache for weeks.

Dr. Nielsen's practice has a great reputation but after this experience, I won't be coming back.

The service is good.

The reason I gave a rating of 3 is because of their deceptive billing. I was told my procedure would be approximately 6k and that insurance should cover the rest. (I failed to read the intimate details of the paper and took the salesman pitch at face value)

Then the additional bills started to show up. I had already paid over 6k and was lead to believe that would cover everything. Wrong.

Make sure you get in writing all the costs, not just estimates or "don't worry it should be covered by your insurance". In the end it is my own darn fault for trusting a smiling face. I am not skilled at dancing around all the hidden costs.

How much will you pay the doctor for the procedure?

How much will you pay Neilsen Eye Center (This is not included in what you pay the doctor)

How much will you pay the facility the service is done at?

How much will you pay for the anesthesia?

Good luck

I came in for a 2 hour free consultation. They said I was most likely eligible but would need to contact my eye dr. to look over my changes over the years.

They never followed up with me after my lengthy appointment and I never heard from them again. If you want someone to spend anywhere from $5k-8k on something, I think your staff should be able to touch base with someone after they used sick time to do the appointment.

During the appointment, they mentioned I would have to sign up today for that month's deal since the month was ending. It wasn't possible for me to do so since they needed to check with my eye doctor first. They also made themselves sound like the best in the business and that celebrities go there. Um, ok. I think they just want to charge obscene prices and make you think it's worthwhile.

I had an appointment today at this clinic at their Longwater Drive, Norwell location, when I arrived the welcome was not that appealing especially when you're going to a place for the first time, no smile, hello with not that welcoming feeling! The technician took me inside after few minutes and examined me, later on she asked me if I wanted a prescription for my eyes and I said sure, she said the charge will be $35.00, first time I heard this, but when I left after my yearly diabetic test I was rushing out so they did not give me my prescription with my check out papers. Sometimes you feel did they even check you properly or they just rushed because they want high turnover and is it all about money? Do they even care, I do not like to go to an institution who are not going to take care of you or give you the right advise and take the time to diagnose you thoroughly with care.

They will do surgery on anyone for the money. I was told I had cataracts so I had the surgery in May, I haven't been able to see out of my eye since. I had a second opinion and was told that I didn't need the surgery I had at least ten years before I had to worry about it. I went back several times and was told by Dr. Nielsen that it was because I needed the other eye done. As it turns out I have had an infection in my eye since he did the surgery, he just keeps giving me prescriptions. My advice is do not let him do surgery until you get a second opinion. It is all about the money for them. They are the worst by far.

Wham, bam, thank you! The staff in the Weymouth office are welcoming, however, I was informed I would have a copay for any prescription for eyeglasses upon signing in, which I found odd. I was there for a comprehensive exam, not a prescription, unless my vision deemed it necessar.The vast majority of the examination was performed by a technician. Dr. Neilson's interaction was pleasant, however, he literally spent less than 5 minutes in the room, looked at the data from the technician, did not perform any exam, then advised I had dry eyes, should use eye drops, and had cataracts requiring surgery. There was no further opportunity for discussion regarding severity, urgency, or treatment options. He just escorted me to his 'patient advocate', who had a sales pitch advisI got most of the cost of the procedures would not be covered by insuranc, but there were financing options if needed! Did I want to book an appointment? I left with their information packet and was literally dumbfounded by my experience. My impression was to hurry and seek a second opinion from another ophthalmology specialist pronto!

Before getting too far into my experience, I must note that I am writing this review free of glasses/contacts and have not been able to do so prior to Lasik for the past 20 years! Needless to say, I could not be happier with the results of my procedure!

Upon my first call to Nielsen Eye Center inquiring about Lasik, I knew that this was the perfect place for my procedure. Every receptionist with whom I spoke was knowledgable, polite and welcoming. They would also direct any questions that they were unable to answer to a medical professional who could further assist, which was very relieving. During my consultation in Norwood, every person that I saw was professional and relatable, which helped kept me at ease. It was a bonus being able to speak with others who had undergone the Lasik procedure at the Nielsen Eye Center, again making the experience relatable and not one to be overly stressed about. Dr. Moreira was also wonderful to work with. She put me right at ease, answered all of my questions, and seemed as excited as I did about the procedure. Her demeanor was warm and welcoming and you can tell that she genuinely care about her patients and their progress. It was a breath of fresh air and if I had to do it all again, I would work with Dr. Moreira and her staff every time! I also have to give a shout-out to Stella and Sam at the Quincy office! Stella was warm and friendly, she helped keep my nerves, as well as my husband's, at ease on the day of surgery and I cannot thank her enough for this! Sam also answered some questions post-procedure and put me right back at ease. Again, I cannot speak the praises for this office enough and I will be referring all of my friends to see Dr. Moreira for all of their Lasik needs!

I would have given them a better review until I encountered their new automatic answering system. I had no problems with the office staff and the techs. They were helpful and pleasant. I went there because I had a detached retina and ended up seeing Dr. Weiter and having surgery. The only thing I was really prepared for was the cataract that develops because of the gas they use in the eye. When I went back for my last visit I had noticed that my vision was warped. I asked about this and weather it would get better and was told for a second time "It can improve for up to a year". My vision is critical for me, as it is for most people. While Dr. Weiter may be a very skilled surgeon, he has NO bedside manner or empathy.