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The Buttes, a Marriott Resort
Rating Details »
2000 Westcourt Way
Tempe, AZ 85281
(602) 225-9000
Tempe, AZ 85281
(602) 225-9000
- Price Range:
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$$
8 reviews for The Buttes, a Marriott Resort
I stayed here a few weeks ago during a meeting and I thought it was cool how the hotel is built into the rocks. Well, it was cool initially, until I realized my room was quite a trek (or a golf cart ride) from the lobby and meeting areas. The rooms themselves are clean and comfortable, but seem dated - no flat screens, loud a/c, etc. Some of my coworkers also had issues with broken a/c, insects, and noise. I didn't have any of those problems, but my room faced the rocks and even though it was on the 3rd floor, there was a path right outside my window and it was kind of weird to see people walking by at times.
Unfortunately, I didn't get a chance to enjoy the pool and the water slide, but they looked really nice. Their spa also has happy hour specials Mon-Thurs and some treatments are half off! Next time! The meeting facilities are nice and they have some really large auditoriums and meeting rooms for conferences. All the staff I dealt with here was very nice and accommodating
I think the number of stars this place gets is inversely proportional to the price you pay. I've heard that rooms here can go for as much as $300+ in which case I would be severely disappointed. But for around $100, it would be a good deal. The area around the hotel isn't the greatest and there isn't much to do without driving out somewhere. Also note that parking is not included and I think costs about $9/day.
I'm writing this review as I'm on hold with the Buttes' accounting department for the 3rd time this week. I've never had an experience this bad at any hotel. period.
The first night that I checked in, I was put in a room with a murphy bed (that's right). It was late, I was tired. I accepted. It was around 12.30am. At around 1.45am, I noticed that I was sweating from my feet. It was ridiculously hot (Tempe in the fall is apparently no different from Tempe in the summer). I called the front-desk to let them know the air conditioning wasn't working, and apparently there wasn't an engineer on site, and there were no other rooms available. So, I sweated it out.
6am, I get a rude awakening from an engineer who tries to fix the air conditioning. He blames me for having set the air conditioning to 67F (apparently 69 is what is recommended). But the temperature in the room the time that he measured it was 78F. Anyhow, he fixes the AC, and off I go.
I come back that night, only to find out the AC is bust AGAIN. I call the front desk, the engineers spend a half hour trying to fix it. And they claim they have. But exactly a half hour later at 9.30pm, the AC dies again. I call the front desk, ask them to move me, and guess what - they're out of rooms. So I walk out of the hotel, and move to a cozy Hilton a sweet 1.5 miles away.
Now, I've been on the phone with Caroline from Butte's Accoutning, and she claims that front desk moved me to "several different rooms" at which point I was "uncooperative". I don't usually go out of my way to write a review this crazy, but when I'm called a liar, a switch flips in my head. And for an establishment of this size, to call me a liar, a customer who has diligently paid money (around $250 a night with taxes), is just preposterous. All I'm trying to do right now, is get my money back which is looking unlikely. I've spent about an hour with Customer Serivce and Accounting.
Please, don't stay here. There is a nice Hilton by the airport 1.5 miles away. Do yourself a favor and avoid these pricks.
People thought this was:
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- Cool (3)
We stayed at The Buttes last year and really liked it. We were given a friendly welcome and everyone was so hospitable and helpful. We liked the layout of the room and it was very clean.
The setting is beautiful. Nestled in what seems like a small mountainside (rocky), the resort feels like you're away from a city. The pool was very nice and the place is very quiet and relaxing, but still kid-friendly.
For the price, I think it's a good deal.
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I liked this resort built among rocks, especially since I was able to stay there for a business trip. I pretended I was on vacation and laid out by the pool. I like the split pool with the volleyball net on one side and the slide on the other. My spirit fell when I saw the slide was closed but luckily it opened up later on. I was able to fulfill my childhood dream of going to raging waters...well, it was close enough!
Room was clean and comfortable but no free wifi. =( The staff was extremely courteous and service-oriented. They even brought ice to my room without being asked! Now that's service! I didn't get to take advantage of the spa or gym but I'm sure it would have been great. Next time perhaps...
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The Buttes was built on rocks with rock and they have a big pool. There gym is open 24 hours and they had free grapes.
I love good service but I hate having a guy carry my bag or tend to my every need. I just want to stay in a cabin with a stream.
People thought this was:
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I was surprised that a resort could be so mediocre. Here's my take (and I stay here rather regularly due to business travel):
+ Cookies at your bedside in the evenings
+ Complimentary bottle of water
+ Shower is awesome
+ Pool is extra huge and relaxing
- Decor is so 1980s/1990s
- Insects are pretty common here for some reason. Yesterday I had to kill some small flying thing.
- Driving from the lobby to the rooms. This was a little confusing when I first came here.
- No special amenity for Silver or Gold members. Only Platinum members get special stuff.
People thought this was:
- Useful (1)
Awesome location set among the Tempe Buttes (with a long E). Great pool area, including live music on weekends, a small water slide, swim-through passageway, and activities for kids. Lovely rooms-- ask for one with a deck facing the pool. There are several Jacuzzis set among the rocks, which is very unusual and romantic. Look for specials for under $100 during the summer months.
People thought this was:
- Useful (4)
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So, as the other reviewer mentioned the best part of this hotel is that on a mountain that makes it very different to stay at. The pool is really nice but let's remember it's ssooooo hot in Phoenix AZ. Also, the other part that's kewl is the say you stayed somewhere called The Buttes!
People thought this was:
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