Tally's Silver Spoon

Great local restaurant who prides itself in not only excellent food, but the experience. The food often looks like something you'd see in a fine big city restaurant, and it doesn't disappoint the palate!

This used to be my absolute favorite restaurant in town, in fact I've easily told hundreds of people who were visiting my hometown to eat here.

While I'm back in town and tried to go in for breakfast today with my father, and things have changed for the worse.

The experience started off with the hostess stating both that the bar seats were open seating and that they were on the waitlist following it up with "it is hard to explain". Without a clear understanding of the policy we were waiting inside for bar seats to finish closing out their checks, as it's February and cold outside. We were waiting just inside the entryway/doors, along with another party of two, and after a couple minutes we were told we had to "wait across the street at Starbucks". (Please note Tally's is not associated with Starbucks, the Hotel Alex Johnson, nor Liv Hospitality.)

When we were told this both parties, along other restaurant customers, expressed confusion about by this. The other party then asked to speak to manager, in order to verify this policy and after a few minutes (in fact I had already sat at two bar seats that opened up) the manager Dee came over reiterated the policy and said we all "had to wait at Starbucks". I proceeded to verify with Dee that Liv Hospitality, the owner of the Starbucks, was aware of and condoned this policy, and Dee proceed to explicitly state that they had permission to send customers there and that "nobody else had ever complained". (Based on other recent negative reviews calling out this policy, Dee blatantly lied about this. I'll also update this review after verifying with Liv Hospitality, if they are in fact aware of this policy.)

When one of the other gentlemen stated that if they were forced to wait at Starbucks they wouldn't be back, Dee responded "that's fine we don't need your business!" (This was said in a spiteful and condescending tone.) She then proceed to demand that all 4 of us leave the restaurant and wait across the street, even though 6 bar seats (2-1-2) were available along with multiple other tables. Not to mention that we were already sitting at two of the seats next to friends I knew who were eating at the bar.

Based on this extremely negative experience and massive customer service failure, I can no longer recommend Tally's to people. These policies and the attitude of the management is a great way to run off long term and very loyal customers. It will also do irreparable harm to Chef Klinkel's reputation.

In order to help address these shortcoming. First, ensure your policies are clear and implemented with consistency with regard to bar seating (as my friends that were eating at the bar said it was open seating when they arrived 30 minutes prior.)

Second, if Dee's statement about not needing loyal customers is the official position of Tally's Silver Spoon and Delmonico Grill owner Chef Klinkel, I would be shocked based my prior conversations with him and his commitment to both his restaurants and reputation. If this is in fact not his position, this point of view/attitude of his staff needs to addressed; as a number of recent reviews have cited a similar position/attitude from various staff members.

Third, directing, in fact demanding, that your clientele essentially trespass and wait at a competitors business causing their seating to be occupied is improper. Especially when it is misrepresented by management that permission has been provided for this to occur.

Fourth, Dee is not equipped and should not be serving in the role of manager nor in any customer service capacity. Not to mention that she was willing to lie directly to customers about items which are easily proved false with a quick google search.

Terrible exoerience. Food gets two thumbs down.

I was ordering my dinner by 5:15pm, when the restaurant was mostly empty at that time. My dinner wasn't being delivered to me until 6:20pm. I ordered the SoDak Seoul Noodles. I thought maybe the hour wait with my order was from the kitchen making homemade noodles, which I can get behind... BUT Half the noodles were completely dough. This was a total disappointment and disgusting. The chicken in the plate was also very dry/tough.

I come to Rapid City once a month for work and always look for the places with the best ratings. Maybe I came on a fluke of a night but I won't be coming back.

Instead, I'll be going to Dakota Steakhouse where the food doesn't take an hour to come to the table and it's been consistently good food and service every visit to Rapid City.

My favorite brunch spot in Rapid. I loved the coffee here and brunch never disappointed, whether I went savory or sweet. Must try!

Recently stayed at the Alex Johnson, across the street from Tally's. Had a breakfast and dinner at Tally's during or stay. Breakfast was really good. Fast, friendly service. I had the bagel sandwich and subbed out the egg for tomato and spinach, absolutely delicious. Server offered me a coffee to go, which I happily accepted. It was a 16oz coffee! Awesome. My husband's eggs Bennie were reported to be very tasty.

On to dinner.... Fine ambiance, kind of amazing this place can be both breakfast and nice dinner. Again the server was very friendly. Entrees were OK. My husband had the bison and it was pretty over done.. he ordered med rare and it came as med well. Not worth sending back. Kinda chewy but that just might be bison. I had the bolognese. Pasta was homemade and delicious. Sauce was tangy, dark red, mealy meat. Could be difference between my east coast taste buds and South Dakota fare but I wasn't a big fan.

We got the bread service, extra $. Bread was basic baguette, butter was a melted butter dip with sage and oregano. Delicious.

Food is always good here. Never had anything I didn't like off their menu. I need 85 characters for a review so this last sentence is useless.

Very cute and great breakfast options. Was looking for a good patio for breakfast and found a great place to enjoy the weather and people watch. I had the Lox Plate and loved it. The bagel was soft on the inside and had a nice toast on the outside. I liked the addition of arugula to this traditional bagel sandwich, it paired really well with the salmon and the herb cream cheese. A four-minute egg is one of my favorites with its jammy consistency but rarely find them at restaurants. All employees I witnessed were having fun with their tables and seemed to be in a good mood. The tables all seemed to be having fun with their servers (they were funny and fun), myself included. I was just in town for a business trip but would highly recommend and will definitely re-visit if I'm back in the area.

Food was delicious, a lot of flavor profile. Bizarre recipes but somehow they made it work service was really good. Never had to worry about a drink or water being refilled. Was kind of weird when we first walked in and the entire place reeked of fish otherwise would probably come back again.

The food for dinner here was awesome as was Jared the bartender. I came back for brunch the next day and sat at the bar to eat. The bartender stayed on top of everyone except me. Put my check in front of me without even asking if I needed anything else. I had to ask if I was aloud to order anything else and then he was reluctant to. This left a poor taste in my mouth. He gave special service to people he recognized. This is my first weekend in Rapid City. I guess people here aren't as friendly as those of us in Texas.

Just remembered 6 years ago (April 2018) when I first moved to the USA and all I had is my Ukrainian passport with an immigration visa to prove my age, you guys refused to sell me beer with these documents. Considering the Ukrainian heritage in your region, you should be more welcoming to visitors from Ukraine.