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Sunset Scavenger Company
Rating Details »
Category: Local Services [Edit]
Neighborhood: Bayview/Hunters Point250 Excutive Park Blvd
Ste 2100
San Francisco, CA 94134
(415) 330-1300
37 reviews for Sunset Scavenger Company
Doing some house cleaning, I called Sunset Scavenger to do a bulk pick-up last week. As a Sunset Scavenger customer in San Francisco, each account is allowed two bulk pick-ups (10 items) each year at no additional charge.
I called Sunset Scavenger on Tue to arrange for a Fri pick-up. Sunset Scavenger needed to know the contents to be pick-up and I had until noon the previous day to update the pick-up. Items are to be left curbside by 6am that morning. They arrived at 7:30am and within 5 mins two trucks picked up my two couches and cushions. Great service! :)
Four stars for their physical service, such as coming by every Wednesday to pick up the garbage and for dropping off the green bin after we asked them to. However if you ever try calling these people to complain or ask a question, better go grab a snack and sit down somewhere, shit maybe even use the bathroom before you do, because you WILL be on hold for what feels like forever. They trick you because the script they have rolling will pause out of nowhere and you THINK you are about to talk to a live person but then you just get the automated "thank you for holding, someone will be with you shortly" WHAT THE FUUUUCK!!! Just the other day I was on hold for at least ten minutes and when i finally reached a live person, she asked me what I needed and right when i said "well there's two things..." the bitch hung up! I tried calling back and then I get a different automated message: their hours of operation end at 4:30. The bitch hung up because it was four fuckin thirty when i was mid sentence Wowww. Just wow.
Hey well if one of you from Sunset Scavenger are reading this, maybe you should try getting the last name spelled correclty on my bill and including the due date if you want me to pay that shit.
The garbage and recycling service in San Francisco is an important part of the infrastructure of our city. To have the recycling services is really unique because some Bay Area cities are very limited in how much recycling they can do. We San Franciscans are fortunate.
Read this news story I wrote a few years ago about the efforts people are making to keep our city clean. See web link:
http://www.missiondisp...
Did you know that leaving appliances, furniture or other items at the curb is illegal? If you want to have that old TV or refrigerator hauled away, Sunset Scavenger will do so upon request.
San Francisco residents are given two FREE pick ups a year. But you must call in advance to schedule a pick up. And you must also tell the rep when setting up the appointment what it is you want to have picked up. They must have a list of the items you want hauled that way
they can keep track of the billing.
For more details contact Sunset Scavenger at: (415) 330-1300.
Or the garbage service in your area. See web link:
http://www.sfrecycling.../
Until recently, I haven't had much complaint with the service. Then a few weeks ago I placed a small cardboard box filled with 2' x 3' pieces of broken down cardboard next to our blue bin. They passed it up the first week so I squeezed it into the blue bin. They took it out and set it by the curb. It has been sitting by the curb for 3 weeks and counting. Do they expect me to call and arrange for a pick up for this small box to get hauled away?! What gives?
What happened to their customer service here?!? Everytime I call I get the automated system and am put on hold for literally 20 minutes each time AND still no one picks up. I'm not sure if they are bombarded with phone calls from people wanting the green bins, but if you cant handle the amount of calls coming in then hire more employees! I've called about 10 times within the last 4 days and have been on hold for 20 minutes+ each phone call and have not gotten a chance to speak to anyone as of yet.
Can't believe I'm writing a review about a garbage pick-up service, but I have to note that the guy who serves our neighborhood, Fred, absolutely rocks. I have a 22 month-old son who gets really excited every Tuesday morning when it is garbage day. Fred always takes the time to talk to my son and I, and we get to see the truck "workings" up close and personal. He doesn't have to do that, and it is those little interactions with people in your daily life that make living in this city so much fun. The services is also excellent - clean, efficient and consistent.
Removing 1 star because they are not picking up our biodegradeable peanuts! The first time they ignore our compost, then we had to call so they came by to "test" the peanuts. I guess they passed the test and took our peanuts. But we had more from all the packages we were receiving from Macy's. So we put out a box of peanuts, taped on the Macy's flier that says the peanuts are biodegradeable, and used Sharpie marker to write on the flap of the box in large print telling SSC that the peanuts were biodegradeable...AND THEY DIDN'T PICK IT UP! THEY JUST LEFT IT AGAIN! So I have to remove 1 star because if you want us to compost, why won't you pick up peanuts that are biodegradeable! Either freshen up your training or something because we are trying to do our part and you're making it very hard!
1 Previous Review: Show all »
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2/26/2007
Who in their right mind does not love the garbage company?
They pick up your crap, help keep your… Read more »
A completely agree that they are a "Completely worthless company run and operated by lazy, brainless bureaucratic wasteoids." Sunset Scavenger is the garbage warlord, scamming customers for every dollar.
I also had scheduled my large item pick-up. I moved it out the night before and waited for the next day. I went out that day thinking it would be gone by the time I got back. I came back and it was still there.
I had to haul it back in the house so I wouldn't have any problems with animals or be fined. And then wait until next week so I could ask what happened.
After calling them those bastards are saying that the sofa wasn't out there. Lying bunch of bastards. And now they want to charge me an additional amount of money to come out again. How can anyone not see a 6ft sofa on top of a 8 ft sofa when it is placed in front of the address stated?
AVOID SCHEDULING YOUR DAY ON A FRIDAY!!
They will not come and you will need to pay them to actually come a second time. And if they don't come by noon, to call them again and if not that day, the very next business day.
Completely worthless company run and operated by lazy, brainless bureaucratic wasteoids.
In SF we are supposed to have 2 "free" pick ups of large items every year. My list could not have been more clear.
What is not clear about picking this piece of shit up and putting it in the truck? As waste management technicians they should use their technical ability to identify the object listed on pickup sheet, and place said piece of shit into piece of shit truck and dump it with the rest of the shit in the fucking dump.
Anyway, three or four calls later and the shit is still outside. The Department of Public Works was kind enough to stop by and tell me I am about to get fined.
What does it take to pick some shit up and put it in the fucking truck?
I'm house sitting and forgot today is garbage pick up day here in Noe Valley. Dog alerted me to the truck outside and I hustled out in my tiger stripe jammies and sweat shirt to the driveway gate where....
VAVA VOOOM! Super handsome (dark eyes and hair, smiling, tattooed arms) Sunset Scavenger man gave me a really cheerful "Good morning!" and took the trash as I quickly passed the barrels out the gate.
Good morning INDEED! Come pick up in my neighborhood, babylove!
Those new garbage trucks are TOO LOUD!!! They sit in front of your house for 10-15 minutes grinding up the garbage and it shakes your whole house, this is the third time I woke up thinking there was an earthquake. For christs sakes pick up the trash and move on!!!
Is there any good reason the trucks can't pick up the trash in the afternoon?
Yep I agree at 100% with the bad reviews (Miguelito), this company is not getting any better , it's just getting worse. Super lame story below!
Several time they left a huge mess behind, including this morning (I made sure to take pictures) because I had One extra bag of trash, and they left ALL the card board behind (no value?).
And I am the guy who recycles everything, and do all the compost, there is not one single piece of food in any other garbage can than in the Green one !
So not only they do not have any lock system to protect the trash cans, the cans get raided 5-6 times per night by recycling thefts. Who leave a first mess up.
Sunset scavenger comes after and don't pick everything, and leave a mess on the street too.
Why are we paying those lame guys for such a poor job and given all the money they make from our efforts to triage everything??
I am starting to think it's a useless thing to do, if there was not our planet!
More greedy and incompetent people is all we need right now
Super double cherry on the top of the cake, I got a letter from the city I was not recycling properly ! Told them to provide me with a picture of the content of my trash cans.
Accross the street, project, black plastic bags are used in all 3 cans (black, green and blue, no distinction) , more plastic bags are on the ground, and everything gets pick up !! plus more people come to clean after the garbage trucks on that side of the street only (and the wind factor?)
I want my own private garbage company, let competition in SF !
In the 8 years I have lived in my space I have never had a problem with cardboard boxes, I break them down and the Scavengers take them. Now, all of a sudden, they are leaving them behind. Not only are they leaving the boxes on the sidewalk, but they are removing the smaller (broken down to compliant size) boxes from within the recycling can and placing them on the sidewalk as well.
When I called to ask "why", they told me that all cardboard must now be broken and cut down to no larger than 2' x 3' pieces or they will not be taken. This doesn't explain the removal of "compliant" pieces from the can or the fact that no tag was left behind two weeks in a row with instructions or guidelines for their new policy.
Thanks for "doing your job", assholes.
These guys always arrive on time and on schedule and are pretty cool to boot. Never a mess like those other city workers...I won't name which city...but it's somewhere on the east coast. Oh, and having an account online with them takes seconds to set up and is the easy way to pay the bill. Painless.
It's one of those behind the scenes kinda services until they stop coming! Let's hear it for the hard working guys that keep out city looking so clean.
My foster dog shat on my couch. Three times. Then my cat Montekor thought "hey man, great idea!" and shit on it too. An entire bottle of Resolve and multiple trips to the laundry mat did not help. It's shit people. You could Fabreeze the fuck out of it, throw a gallon of bleach on it, and cover it in dry ice, but it will still be that spot where they shit. Would you want to curl up on that poop stain to watch the new season of Nip Tuck? Me either. And I love that show.
Hmm, what to do with said nasty couch? Lets just dump it in front of my building with a FREE sign on it!! Who wouldn't want to sit amongst the aroma of feces? Or better yet, homeless Jack could start crashing on it every night, and I would feel good about myself, without breaking the bank. I'm sure those benches get really bad for your back after a while, and frankly, I spent all my loose change doing poo covered laundry.
Well, my landlord had a different idea. For some reason, he was upset with me for dumping my couch on the street, and politely told me that he wanted it gone ASAP, as in, right this very fucking second OR ELSE you horrible evil slutty drunk tenant!!
I obliged. I called Sunset Scavenger who was very nice to me on the phone. When I told them that some jerk dumped a diseased couch on my property, and a nasty homeless dude was crashing on it, and pissing in my flowerbed, they came over THAT SAME DAY. No charge!!
I would give a big wet slobbery kiss to Sunset Scavenger Company if I could.
With tongue.
Cause Sunset Scavenger is everything that is right with the world.
Having just picked up a new mattress and bed, I called Sunset Scavenger Company to pick up my old mattress and boxspring - which was sitting out on my sidewalk (one side of the mattress had collapsed). The phone dispatcher was curteous and organized, and we agreed on a time of pickup, the next day.
I put a note on the mattress, explaining to people that it would be out of their way by said time.
And well it was.
There was no hassle. There was no charge. It was...
FREE.
Pure beautiful magic.
Just note that if you are putting stuff out for Sunset Scavengers to be specific about what you want them to take (their van can get full)
Another day when the neighbors in the flat next to us AND my flatmates forgot to bring out the garbage and recycling...would we be doomed to another week of overflowing garbage bins stinking up the garage?
No.
Because Sunset Scavenger rules. Because my garbage man rules.
This morning, he actually rang our doorbell to check if we had any garbage for them. Who does that?!? And then there's the time when we forgot to bring out the ungodly amount of garbage after a house party, and I chased him down a couple of houses over...he gladly came back around and picked up our stuff. Damn, that's service.
These people regularly deal with our shit, literally. If that doesn't deserve 5 stars, I don't know what does.
I feel guilty every year around this time because it's time to drag out the old Christmas tree which, despite my efforts to keep it watered, has dried to a dangerous crispiness and abandon it on the sidewalk. It reminds me of that scene in "Monty Python and The Holy Grail" when that dude has the wheelbarrow full of dead guys and Eric Idle is calling out, "BRING OUT YOUR DEAD!" I even feel like I have to sneak it out to the curb or someone's going to say "Hey, that guy's just leaving that tree on the sidewalk!" and an angry mob stones me on the street. No, not THAT kind of "stoned." You know the kind with rocks. No, not THOSE kind of rocks.
Thankfully Sunset Scavengers will come and pick up your expired tree for "treecycling." Yeah, I know, BRILLIANT play on words, right? Anyway, even when you're not sneaking trees out onto your curb in the dead of night Sunset Scavengers is picking up garbage, compost and recycling. Nice.
I hate these people. They are the worst company ever. They sent my bill to the department of health saying that I never paid them and now I have to pay the dept of health $62 extra. Of course, they never once notified me that my bill was late and of course they claim they did. They let that go for over a year without one notice. I hate them.
They always pick up my garbage on time and they make as little noice as possible and that is nice of them. Sometimes my garage door has problems opening and closing and if they can't get it open they come back the next day and try again, they have a great memory. And if on the second day they still can't get the garage door open they try a third time. They get up really early and have to deal with trash so I really appreciate them.
I have also made some trips to the SF dump off of 101 at the Monster Park exit and the staff there was really professional. Also they have a hill covered with stuff that was too cool to throw away and it is kind of humorous and artsy.
To the proprietor of Sunset Scavenger Company,
You, sir, are a turd-munching, jizz-gargling, fart-huffing, piss-slurping, bile-sucking vomit connoisseur. If I could find a way to associate your behavior with every bodily function, I would.
With the exception of sleep.
You may be curious as to why I would levy such off-putting allegations against a man whom I have never met.
While I'm sure you do a fine job of ridding our city of human detritus, I fail to understand why you must do this on my street BETWEEN THE UNGODLY HOURS OF TWO AND FOUR A.M. ON WEEKNIGHTS.
I understand you have a job to do. I do, as well. One that requires me to wake up at or around 6:00 a.m., preferably after a good night of sleep. It has become apparent that your job interferes with my job. It is impossible to sleep when your trucks are directly outside of my window, performing their tasks BETWEEN THE UNGODLY HOURS OF TWO AND FOUR A.M. ON WEEKNIGHTS. And while I understand that it is your job to keep this city relatively clean and free of the flotsam and jetsam of the wretches populating it, it is my job to show up at the office and draw things.
It is quite obvious that my job is much more important to society than yours, so I must insist that you cease and desist your trash collecting duties BETWEEN THE UNGODLY HOURS OF TWO AND FOUR A.M. ON WEEKNIGHTS immediately.
Now if you would like to propose some other hours, we may be able to discuss this matter rationally and come to an amicable conclusion.
Until then, I shall continue to defame you as a baboon-felching, infant-eating, goat porn-watching, Taliban-supporting, Don Imus-listening mother fucker.
Yours very truly,
Omid
---Edit 14 May 2007---
P.S. Coming by at 4:30 am on Sunday night/Monday morning isn't quite the improvement I was looking for. Semen snorter!
Do you really need to leave the garbage cans right in my driveway?
Do you?
Is that where you found them?
Do you think I push them back into the garage with my car?
I sort my shit. I know what to recycle and what not to. I respect you. So, respect me. Come on already! Stop leaving the cans in the damn driveway already!
I'm in my father's kitchen in Miami, trying to help keep the place clean with umpteen relatives and two toddlers tearing the place up when I hear my dad's voice coming from the laundry room.
"Paper & plastic only, man!" he says as he comes back in the kitchen carrying a cardboard food container I'd put in his recycling bins.
"What? You can't recycle that? Shit, in SF we can compost that for crying out loud."
"Yeah, well, this is Miami. We don't have a team of people working in some big facility sorting through all of the recycling to make sure it gets to the right place." (We both love Dirty Jobs with Mike Rowe, and if you haven't seen the episode about Sunset Scavenger, DVR it already).
I crap you negative. No cardboard recycling. Only plastic bottles. The list of what they don't recycle is as long as the list of what Sunset Scavenger does recycle for us.
So I have to give props to our wonderful garbage/recycling/compost guys. Thanks to the incredible work of Sunset Scavenger, San Francisco recycles something like 70% of the waste we generate.
Seventy percent!
And their fleet of vehicles run on alternative fuels.
I swear, I don't work for them. My son, Little Q, is fascinated with them. And I got nothing but love for them.
Really appreciate the schedule. 3 AM on Tuesday, banging around heavy bins and last night 2 AM across the street on a residential street on Potrero Hill.
I've called twice, no return call. This is idiotic. They are asses when you call.
5 AM I can live with but 2 AM, I agree with the gentleman's other post.
The Empty Can Rattles the Most......
Your approach is well warned as my street shakes in anticipation of your arrival.
You pull up to my curb with confidence and dispose of my trash with such skill and delicacy.
Your swift display of disposal is impressive as I peer out my window to witness.
You with all that fine clean machinery, and acrobatic staff.
Your ability to allow me to start my week free of debris.
You rock, Sunset Scavenger, just like hard shell of your truck and able bodies you employ.
I needed to get rid of my king size mattress and box spring.
I went to their website: http://www.sunsetscave...
and scheduled a quote.
They responded within 5 minutes.
They charged me $100 for coming up to the 4th floor to pick them up. Which was fine since I was going to have to rent a uhaul truck to do it myself.
Hey dick trash-guy. I have no problem with you picking up my trash at 530 in the morning. It sucks, yes, but I understand that that's life in the city. My complaint is with you personally. If you're man enough to scream profanities at the trashcans underneath my window while moving them to the street and back, at least do me the service of continuing to do so when I walk outside and call you on it. Don't just turn your back and act like everything is cool. Motherfucker, it ain't.
Who do I have to pay off, bribe, assassinate, blow, whatever to get the garbage folks to not pick up my apartment's refuse at seven f***ing-thirty in the morning on a saturday!? WTF? I have a hangover and you're not helping me sleep this sh** off!
Thanks to SSC for being friendly when passing them on the street, keeping the city from being overrun by rotting stuff and packs of mutant trash cats, being unsung heros of daily life, and offering two free Bulky Item Collections per year.
Big Item Collection, What a service!!! In my usual manner, I called last minute to get some stuff hauled off. I called Monday, put the stuff on the street Tuesday and it was gone when I came home from work on Wed. Two sofas, and a old computer and keyboard. They even suggested items over the phone that I might want hauled away like an old BBQ or speakers.
And what a deal, the service is free if you have an account with them.
For those of you who have never experienced a trip to the dump,
allow me to re-enact a scene from a not so recent visit
to sunset scavengers dumping yard..
first of all. one does not visit the S.S. home base without a reason.
in my case, i had something oversized like an old dresser or maybe a urine stained mattress or something like that..
So i set off with a friend to the dump yard. when you arrive at the door they weigh your vehicle to see how much crap you are dragging in and i end up dropping like $25 or $30 bucks to finally stop tripping over the mattress.
Then i drive off up a hill and you wonder why there are so many birds hovering around the top and i get there and see..
the end of the world
i s**t you not.
it is like a stinky scene out of mad max, it is the smelliest pile of utter s**t i have ever wtinessed. i hurry to unhook the mattress but my nostrils rebel and i stand gagging and retching..
The stench blows in from a high powered gust from san bruno mountain and it looks like we'll be wearing that smell home with us too..
this is the foulest place on the planet. but these guys will accept almost anything short of a p**sy mother in law.
for that they get 4 stars
Sunset Scavenger and Golden Gate disposal are part of a service called Recycle My Junk (http://www.recyclemyju...) and basically they'll haul away your stuff for a fee. I contacted them through their web site and listed what needed to be hauled away and they came back with a quote right away. Called up and scheduled a pick up date and time with the guy who provided the quote and the guys came by on the day scheduled and even though it was a 3 hour appointment window (10 a.m. to 1 p.m.), the first guy showed up at 10:15 a.m. with his partner showing up at about 10:30 a.m. (they had two different trucks since one could only take the old fridge). The guy were very friendly and joked around with me while they were throwing things into the garbage truck. 30 minutes later, they were gone and the garage had enough space for the 2nd car again!
They took over 30 large boxes full of old electronics, a fridge, a large table, old, vaccum cleaner, bicycle, sliding glass door, old carpets, and a host of other stuff. For the price, it would have cost me easily more than the $200 to make trips back and forth to the recycle the e-waste and rest of the junk. 1-800-Got Junk wanted 4 times that amount.
So, if you live in SF and you need to have your junk cleaned out, take advantage of the service that Sunset Scavenger and Golden Gate Disposl provides.
For the most part I've been pretty satisfied with their service as they've been picking up my trash n recyclables since I was a kid (like I have a choice). But ever since the city decided to go green and separate recyclables/trash/compost my block has looked like complete utter shit.
The guys collecting don't give a rats ass if minor debris falls out into the street (IE small napkins, tissue, a child's shoe). No, they don't pick it up, they just say, "Fuck it!" and move on to the next house. Yes, I've witnessed this over the last year every morning around 6:00ish.
But god forbid you slip in a broken light bulb in the recycling container! They get pissed when you do that and leave you a nasty note saying they're gonna leave your shit next time.
I would rate no stars if possible. Trash and recyclables collection at 5:30 in the morning is ludicrous. I've noticed that the drivers wear big earmuff style hearing protectors...maybe these trucks that produce that level of noise are not something that should be on the street at 5 fucking thirty in the morning.
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Ying and Yang. These Garbage Men with their strong arms like stealth pilots comes during the wee morning before the sun rises and then "boom" "bang" "crash" they empty my bowels of waste. I love them for taking my garbage away, but ah, lest we do not follow their bylaws. They would leave a preprinted notice that "break down the carton of boxes by regulated size or it will be "refused". And, if it goes over just a wee bit, extra size charge! I have the biggest size waste box for my cat litters (usually 75 to 100 pounds a week). And, they charge by the "feet", I don't mean your footsie, but the length from where your garbage is located to the street. I had the service for awhile because I could not drag my "mother of all waste" down my driveway for awhile. An extra $12/a month! But then again, I couldn't do without my hunka trashmen.....they taketh away and make my world a better place.
Points for picking up my roommates trash (I hardly generate). Minus points for not taking all our trash when some homeless person comes and rummages through it and leaves a bag on the ground. You're a trash collector so collect my fucking trash.
They do pick up the trash, usually but not always. I often have to call to "remind" them they didn't do their job and always get told "we'll pick up next week" and then charge me even though they didn't pick up. I've had to fight them about this illegal practice. For a company that is worker-owned, you'd expect them to do a better job but I guess NO ONE has any pride anymore. Ever since THEY decided to take away our building-owned trash bins and replace them with (not even asking what size we wanted to pay for) the black-blue-green bins, they pick up the black trash and the blue recycling but have never picked up the composting even after the Mayor said we'd be fined if we didn't separate out the composting. After we filed up the green composting bin, we had to start throwing the "wet" trash in the black bins and we've got flies and fruitflies all over the outside and inside the building. And have any of you seen any of the recycling rebate???? Sunset used to give us $1.35 per month for recycling rebate when we used to leave our recycling at the curb but since they went to the blue bins, they no longer rebate us. No, they just make more ane more money. I'm elderly and have trouble moving heavy things so I have them come and get the trash but now I have to pay for them to "travel"--$10.12 per bin! That has doubled the cost of my trash collection--and they won't collect the green bin. I'm sick of calling them every week to remind them--no one has to remind us that, um, you have to do your job today. They even changed the day of our pick up without telling us. It's truly a sad thing when the owners of that company no longer care what kind of service they provide or whether their customers are happy with the service. But Sunset has the monoply in this town and there's no where else to turn to so we residents are held hostage to whatever Sunset wants to do. What ever happened to antitrust laws in this town anyway?
These guys are great. They always pickup my trash and never leave any mess. Sometime they wake me up because of the noise but all they are trying to do is getting their job done.
