Sturken Auto Body

Elite '08

459

467

John G.

San Jose, CA

The best experience ever at an auto body shop for me.  The Sturken folks are really centered on customer relations.  They were recommended by the dealer.  

My car hit some type of animal coming down Hwy 280 at 65mph.  Center front bumper hit.  Bent the rediator back and many parts damaged including engine suppport, etc.

The Sturken agent explained the repair to me in great detail.  They transported the car from the dealer to their shop.  They worked very closely with my insurance adjuster.  

They were very diligent in calling me and informing me all along the way.  This was a major repair due to the damage.

The car was ready on the original estimate date.   When I picked it up, it looked brand new.  They had a complete detail done on it.  

This is a very professional run shop.  The people are super friendly and very helpful.  The entire process was done over and above expectations.  

Highly recommended!

Bookmark   Send to a Friend Link to This Review

 

9

20

David L.

Palo Alto, CA

My car was badly crunched on one corner damaging the fender, door, suspension, wheel, bumper, and surrounding parts, and the airbags had gone off.  Sturken was recommended by my Honda dealer, and my insurance company was paying for it.

Sturken assigned an agent to my job, Felton Brown.  He did a great job keeping me informed on the repairs and costs with regular updates.

They used outside contractors for a few tasks (e.g., replacing the airbags).  They asked my permission first.  It was fine by me.  I'd rather the shop admit its limitations and hand off the work to an expert.

Cosmetically, the car came out of the repairs flawless, both inside and out.  

I'm glad they detailed the car before returning it, but they left a layer of Armor All on the leather seats and the leather steering wheel.  That's a big no-no.  It's like sitting on a slip and slide and trying to steer a lubricated latex wheel.  It wore off after a couple of weeks, but it's a rookie move.

Mechanically, things were good, but not great.  It runs like it did before the accident with one big exception: the car now drifts to the right.  

They said they aligned the steering, so was the frame bent and they didn't notice, or was the alignment done improperly?  Either way, a test drive should have clued them in that it was drifting.  That's a pretty big boo-boo since I'll now have to take the car back to figure this out.

I'd give them 3.5 stars if I could, but since I can't I'm rounding down because of the the Armor All-ed leather.

Bookmark   Send to a Friend Link to This Review