Stanford Hospital and Clinics
- By Appointment Only: Yes
7 reviews
Redwood City, CA
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20 Reviews for Stanford Hospital and Clinics
I had surgery here twice, and they missed what they went in for TWICE. Then the surgeon didn't even have the guts to tell me, I had to find out from another doc in another facility.
Nursing staff was ok, but it seemed that there was no coordination between staff. You have to keep telling them the same info over and over.
My experience was so bad that Stanford actually gave me all my money back after the surgeries because I had to have a third at UCSF.
I'm sure most of the staff is ok, but because of my bad experience here twice, I'll skip Stanford. UCSF was much better. If you have a choice, go there!
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3.8
************This review is based on the Neurology Clinic****************
Room/Suite: A301
Mailing Address: 300 Pasteur Drive
Stanford, CA 94305
Contact Phone: (650) 723-6469
Fax Number: (650) 725-0390
Days and Hours: Monday - Friday, 8:30am - 5:00pm
It's really hard to review a hospital, and I am going to try to provide a bias free review...so here goes...
First off, It's very difficult to diagnose and treat a disease with no cure in site. Secondly, I commend all of those in the medical progression trying to find innovative techniques and solutions.
That being said, although the Neurology staff at Stanford tries their hardest, I still feel a sinking pit in my stomach that manifests itself as a doubt. Doubt...more like a feeling that more could be done.
Although friendly, the physicians are not the very consistent with my father's care. I hate having to explain everything over and over and over and over. I keep thinking..you guys have his chart on the COMPUTER. LOG IN...check out his history prior to the appointment. It's one thing to ask "what's new" versus "so tell me about your dad's case."
As we all know there are lot of residents. I think he has already had 2 residents overseeing his case, and he is about to go to number 3. I just found out his current gal went on maternity leave. It's really hard trying to get a hold of any one...and even the attending(Dr. So) is a character that comes in and out of the picture.
I thank them for finally diagnosing my father with his condition. As opposed to Kaiser...this hospital was able to see the symptoms and call it what it was. Boo on Kaiser...but that's another story.
I thank them for accepting all my "second opinion" requests and letting us explore various scenarios.
I thank them for allowing us to see a movement disorder specialist.
I get super angry when they can't(not any fault of them)offer any other help, but again, don't blame them.
I thank them for having a positive attitude and trying to lessen the blows with smiles.
Overall, as opposed to Kaiser, I would recommend Stanford Neurology. I do think my dad is getting good care, and has access to various resources. I just wish a cure would come already!!!!
URGH!
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It's too bad we can't write a review on a specific part of Stanford Hospital...
**********Transplant Services and Surgery****************
I'm a little late on getting this review up here, it's hard to find the right words to express my sincere appreciation for the skilled providers at this hospital.
Without getting into specifics, my friend had a bi-lateral lung transplant awhile back and this is the story.
"Hey, it's me...____" (Friend)
"Yeah ____, what's up?" (Me)
"I got the call, I'm on my way to Stanford right now." (Friend)
"What? Really? I'm on my way." (Me)
Half asleep to being nervous, terrified, and excited....I got dressed and hauled ass to Stanford.
Meet my friend in the hallway outside the transplant department and embraced...we were both nervous.
They got my friend a room and we waited....the family pacing in the room, the couple hours seems like an eternity.
The nurses came in and got my friend prepped...had everyone sign some paperwork, and give us a little more time to share with our sick friend.
Wheeled her out at around 1230am...surgery started at around 2am...surgery complete at around 8am. Into the ICU and recovering under heavy sedation at around 930am.
The next few weeks were touch and go...my friend didn't give up and neither did the staff at Stanford. As far as lung transplants go, Stanford ranks very high among hospital around the globe that do this type of procedure. It's risky, tough for doctors and the patients, and Stanford has world-class surgeons and pulmonary specialists.
After a couple months living at Stanford's out-patient housing located just a block away, my friend was able to go home and begin her second chance at life. It hasn't been without struggles...everyday there is a new challenge. I honestly feel Stanford gave my friend the best chance to survive...I am so thankful.
On a side note....if you are not a CA registered organ donor, please take the time to do it. It's the greatest gift you can give.
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If it's an emergency and you have a choice of where to go, you probably don't want to go here. Unless you're falling over dying, you're going to wait and wait and wait and wait and wait and WAIT AND WAIT AND WAIT.
Once you get past the waiting room and into the inside of the hospital, that's just the next step in a long line of waiting. First you'll have to be evaluated by a nurse. The triage nurse didn't count and everything she wrote down for 15 minutes is gone. Get used to explaining your issue over and over and over, even to the same people.
The nurses here are some of the most horrible people I've ever met. They do not seem to realize that they work in the EMERGENCY department. They act like your emergency is interrupting their coffee break. God help it if any of them actually worked with any kind of urgency or acted like they gave a damn about people clearly in pain. I guess after a while, they get numb to it, but that still doesn't excuse it.
Then you'll have to wait for a doctor to eventually come and see you. There's like 50 beds in there and 2 doctors. Depending on your priority, it could be several hours before a doctor comes to treat you. How many hours is several hours? Like six hours. Or more.
Once a doctor finally gets to you, keep in mind that they are not specialists in anything except acute care, internal medicine, and emergency medicine, perhaps trauma care. If you have anything wrong with you that requires any kind of specialty, they're going to have to page some other doctor. Which means more waiting, and waiting, and waiting, and waiting.
If the doctor orders a test, get ready to wait. Lab tests? Take forever. Radiology? Backed up for hours. The simplest thing will end up keeping you there for hours and hours and hours. And the whole time, the staff has a lazy carefree nonchalance about them that really doesn't make you feel any better.
A few weeks later, after they've likely done nothing to help you and discharged you, you're going to get the biggest hospital bill you've ever seen. It will be over ten thousand dollars. There will be several bills, perhaps three different bills. You will scream.
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About 3 years ago, I was involved in an accident. I had been going too fast off a very curvy off-ramp. I overcompensated, turned my wheel, lost control of my car and hit the concrete barrier. After my co-worker and I got out of the car, my car did a 180 (I suspect b/c my wheel was turned in that direction) continued to cross the off ramp into a clearing of trees. It hit the trees and caught on fire....TWICE.
Luckily- no one else was injured, except for my co-worker and I.
My friends say that I never half ass anything, so they called this my "Rockstar" moment. I was very, very lucky to walk away with just a seat belt gash, a large bruise on my knee (see pic below), whiplash and a costal chondral separation (slipped rib- pain on movement, felt pop or snap, breathing hard near max).
http://static.px.yelp....
My co-worker and I were transported to Stanford Hospital via an ambulance and into the caring hands of the hospital staff. They were AWESOME. They put up with my wise ass, joke cracking, injured dumbass- seriously. I was in pain, and the way I deal with pain is to make jokes and laugh uncontrollably. Really.
They administered several tests, CT Scan, Ultrasound, and a MRI, and were very thorough. They made sure that my battered body was whole again. The staff had the bedside manner of Santa Claus and were delightful as can be.
My co-worker was lucky to just get a few scrapes.
Yelpers know me as Bella, but I will be forever known at Stanford Hospital as Foxtrot 42.
THANK YOU VERY MUCH, STANFORD HOSPITAL!!
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After eating at an unnamed Malaysian restaurant, my dad became a little nauseous. How nauseous you ask? Let's just say the word "projectile" comes to mind. Anyway, after "reverse digesting" his food, he felt a little bit better. But, after 2 days of feeling.... Uhm... "opposite of constipated," we decided to take him to Stanford.
Let me start off by saying that at any hospital, if you go to the emergency room, you're going to wait..... and wait..... and wait! Can't do anything about it. They are going to put the most severe cases ahead of people that have been waiting hours. As lame as that sounds, that's just the way it is and that's reasonable to me. But, at Stanford, the staff didn't act like they were medical Gods! It's like in Seinfeld when he asked how come the pharmacist is up a few steps higher than the customer. "You wait down there!" They don't act like that over here. At least, not the 1 time that I went there. They were very friendly with my dad and very informative. I hope to never come here again, but in an emergency, it's good to know I could have peace of mind.
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It's sad to think that I could almost be an expert on Hospital stays but I have had now 2 major surgeries in 18 months. My most recent a mayomectomy performed at the Stanford Ambulatory Surgery Center by OBGYN master surgeon Dr Bryan Thom out of Palo Alto Medical Clinic.
The anesthesiologist put in my IV with absolute ease, next thing I know I was waking up in the recovery room. In pain of course, they listened to my request for no morphine as it makes me feel really weird, so they gave me my own little button to press when I needed pain meds of something else. It took 3 hours to get my room and I really wanted a private room but none were available. It's ok though I think my roommate was a blessing in disquise.
I had to stay for 3 days 2 nights, the food was pretty average for a hospital, but what was nice is the patient pantry where I could go get milk, coffee water and ice whenever I wanted. Now having been cut open like c section it was a little difficult at first to get up and walk but after more and more movement it got easier to go down and get water , milk or coffee whenever I needed it.
The nurses here were really fun, young and they thought I looked like Brooke Hogan. Maybe they were just trying to cheer me up but when they would come in to simply gossip about Britney and Brangelina, it made me feel less like I was in a hospital and more like I was at summer camp. Overall I found everyone really friendly and the Resident Jamie Massie who assisted on my surgery was awesome! I would definately like to have her as my OBGYN when she gets her own practice...
Finally, my rommate, had a hysterectomy because of her ovarian cancer. To see all her family and friends come in and all the love that surrounded her was amazing, and to listen to the Dr's tell her the surgery went well, the tumors were not as bas as they thought and hopefully only 3 more chemo sessions would get her back to feeling good, was such an eye opener. I couldn't even for 1 second feel bad for my little surgery after listening to all that. Her positivity is an insparation.
Anyhow, Stanford exceeded my expectations, and was MUCH better than when I was at UCSF for something else.
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I've spent far too much time here this year. But I do believe that it is a fantastic facility, and I am very glad we have it local to us.
The ER - It's fine. Maybe 4 stars. ERs are a pain in the ass, so as long as they don't kill you or make you worse a hospital should get pretty high marks
The Staff - 6 stars. All of the people here are great - nurses, doctors, orderlies, whatever. 7 stars for the ICU nurses.
The Facilities - 5 stars. The one thing I wish they had was wireless in the patient rooms. Still, for a hospital, overall, great
The Food - 4 stars - for insitutional food it's not bad.
Add them all up, do some magic math, and you get 5 stars. I hope no one ever needs to go here, but if you do need it, be glad it is here!
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This pertains to an incident which occurred in the summer of 2006.
Imagine getting a phone call from your mother one day after work, letting you know that your father has been in the hospital for over 2 days (she had just found out), after nearly dying in a boating accident (he's usually gone for a week, so we never would have noticed).
Imagine rushing to said hospital and seeing your father with tubes sticking out of his neck and nose and hearing how he was nearly decapitated. Imagine feeling like shit because while emergency surgery was being performed on your dad, you were stressing about what shoes to buy next.
Imagine asking for your father's belongings and realizing that the staff has no clue where anything is....that they saw them at one point and "they've just got to be here somewhere."
Now imagine your mother getting a call from various credit card companies because apparently someone went on a major shopping spree with your dad's credit cards (which "just got to be here somewhere").
This happened to my family not at Kaiser, not at some hick hospital somewhere in Oklahoma (no offense), but at Stanford Medical Center.
What takes the cake is that later they claimed that my father didn't come in with anything. Which begs the question...was my father fishing nekkid?
They saved my father's life and for this I am eternally grateful, but in the process someone over there decided to take off with all his stuff (seriously...what else would anyone think?) - his cell, wallet, car keys, clothes, and extremely priceless family heirloom necklace (which he never took off BTW).
Stanford Medical Center offers exceptional medical care; I'm not too sure about everything else though. A hospital of this caliber should be a little more organized and not lose its patients' personal items AND then lie about it. I'm sure it happens; mistakes are made everywhere, but the belongings were obviously STOLEN. The "little" lies only made the situation worse.
Note to Stanford: you're considered one of America's best hospitals. Please act like it.
P.S. Thanks for looking out for your patients!
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I LOOOOOOOOOOOOVE the Stanford Hospital & Staff!
Thank you...each and every one of you for doing a MORE than AWESOME job!!!
My mom was checked into Stanford Hospital around 2003 w/less than a 50% chance of survival. My mom has lupus, a side effect from Chemo treatments from having colon cancer.
The facilities were clean, and beautiful...and NOT dreary or smelly like other hospitals. The staff was friendly and courteous at all times. The entire staff was very supportive the month my mom was there on life support.
They never gave up on my mom...even when she was at less than 20% survival. They worked hard, and came up with alternatives.
Long story short, my mom made it...thanks to all of their effort that went above and beyond expectations! It's been 4 years and my mom is still doing good! Thank you so much Stanford Hospital! I LOVE YOU MUCHO! =)
PS
The young doctors here are soooooooooooo HOT! I have not seen so many hotties in one place at one time! I've also never seen such ridiculously good looking doctors!!! Thank you HOTTIE MD's for enlightening my mood/spirit during such a dark and depressing time in my life. =)~
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For this review, I shall simply post a blog post my wife wrote.
if I could assign less than one star, I would.
Read on...
"Today was a day that I would gladly claim a "do-over" for.
It started to go sour shortly after midnight when the maintenance crew at my hotel decided to polish the marble lobby floor using some kind of obscenely loud pneumatic-sounding device.
I get to the LA office about 7, check my mail, chat with the boss, and get a cup of coffee. The phone rings. It's my hubby (the kidney transplant recipient) informing me that he has a fever of 104 and that he is going to the emergency room.
I take my boss to one side explain the situation to him, and let him know that I will be keeping my cell phone on during our staff meeting so I can stay abreast of hubby's condition. He assured me that if I needed to leave, he would release me, no questions asked. (Have I mentioned how much I LIKE my boss?)
After he is admitted to the hospital I take the first flight home to be with him. I get to the hospital to find him snuggled up in bed, oxygen tubes up his nose, and - I learn - he has had nothing to eat OR DRINK since he arrived. He assures me he has just rung for a meal tray, and a pitcher of water.
An hour later, no food and no water. The nurse who answered the summons assured us dinner would be served in another half hour. My brother (bless him for picking me up at the airport and playing step-n-fetchit and "Operator" all day to keep me sane) and I run to the hospital cafeteria and get him some lemonade an few nibbles to keep him going until the real food arrives. Another hour, and another phone call to the nurse - STILL NO FOOD. The operator at the nursing station assures us that she will look into it. Five more minutes: the original nurse comes in, all surprised, "You haven't gotten your food yet??"
Another half-hour, and I finally go out and confront the nursing station staff, reminding him that he has now been almost 24 hours without anything to eat. 15 minutes later one of the desk attendants brings in a tray.
Over 2 and a half hours to get a stinkin' tray of mushroom chicken with pilaf. Oh, yeah, and for dessert they brought him fresh orange slices - Lewis is allergic to citric acid.....
Take my advice - stick with Kaiser. Their patient care is far better..... Believe me, I am as surprised as you are.....
And for those of you who know and love my sweet, goofy, charming, and overall loveable hubby - He has pneumonia in one lung, but is recovering nicely. I should be able to bring him home tomorrow or Saturday."
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Dr. Stefanie Jeffrey is one of the reasons I'm yelping today...
THANK YOU...
March 30, 2007 = 9 years without cancer!
I couldn't have done it without you!
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the nurses are 5 stars here!......ok, and the doctors too
yayers =D
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The service is really bad since they do not care about the patients. They are also slow and if you ask them so how much longer do I have to wait they will tell you well if you do not want to wait you can go to another hospital. They do not care..... Bad service and it seems like it is everybody's first day.
I came here to accompany a friend to his chemo therapy. I can't speak about the staff that administers the therapy, but I'll talk about the environment and such of the place. This place is great!
I'm here sititng at their "internet cafe" which is two computers hooked to the 'net for my surfing pleasure. They also have a massuese that gives free 15 minute massages! Unfortuantely there is quite a line and while I've already signed up, I doubt I'll have a chance to get my free massage before my buddy is done with his chemo.
The staff is all really nice. The place is large, high ceilings and well lit so it feels like a good, welcoming place. There's a cafe and plenty of seat areas.
One minor thing that would be an improvement is if they included some more magazines in the waiting area. You know, like the kind they have in your local dentist office... US News, People, etc.
In all, this seems like a great place to come to if you need chemo. Hopefully you won't ever need it, but should you, at least they make it a bit more comforting... for your friends. I'm sure the doctors are nice, too.
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the emergency room staff headed by Dr. Greg Gilbert quickly and efficiently took care of the minor slice on my pinkie finger.
yes it happened in the kitchen.
and guess what?
no stitches!
I got my super glue on instead and don't have the railroad track like scars that come with needle and thread skin repair.
btw ladies, Dr. Gilbert is the "McDreamy" of the Stanford ER!
minimal wait and great medical care.
five stars!
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I was admitted to Stanford ER on a Thursday night. It took me about 1 hour to see the doctor and he spent time listening to me and answering my questions. He was extremely helpful and provided medication for my injury. I couldn't have been happier with the staff, cleanliness, and respectfulness of the staff.
However - I would have gone to Palo Alto Urgent Care if they were open. Their hours are only 7-9.
I was born here - i used to love Stanford, over the years the love affair has waned. The ER is not the best place to be in any hospital but I fel so jerked around. Because I was not bleeding to death they didnt want to admit me even though I had a terrible fall and was UNABLE to walk! bothof my legs were injured in my fall. I was in so much pain and they added stress by telling me that they couldnt keep me. I was on a ton of drugs and they were asking me crazy questions I couldnt answer and at one point suggested putting me in a NURSING HOME! I just cried a lot. One of the Dr's from Palo Alto Medical which is where I recieve my Primary Care (Bless Dr Gutow) finally made them admit me and once I was out of ER and in the normal hospital, everything improved. Im givng it 3 stars. 1 star for ER - they made a horrible situation even worse. The Oncology floor is awesome! - they took awesome care of me for my first stay and The unit 3 nurses! - they took wonderful care of my during my second stay (I had to go back after I had surgery)
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To be fair, this review is not really rating their care. A couple of my family members have been treated here and my mom works for the Cancer Center, so I would rate it highly.
Hospitals are great places to donate old books, they are always looking to fill their libraries for patients and visitors who have to wait during treatments, in between treatments, or whenever.
Finally I can get something out of my chick-lit other than a detailed knowledge of the social significance of ordering a ciapirinha over a mojito.
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my dad was a resident here, and was an on call physician for the pediatrics wing for shiiiit, most of my life! great staff that really cares about their patients. class act top notch doctors. STANFORD YOU BE RAD
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