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Spa & Salon at the Atlantis
Rating Details »
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
- By Appointment Only:
- No
9 reviews for Spa & Salon at the Atlantis
Excellent remodeled spa facilities. I want to come back despite some problems with booking and having my appointment time switched without my knowledge. They fixed it in the end, so no harm no foul.
The decor is lovely--modern but organic with lots of wood, and I would like to get the flooring from the women's locker room in my own bathroom. It looks like rattan matting, but is made out of linoleum. Anyway, the showers have multiple heads, and you have access to lots of product amenities. Dry sauna and steam room are available. One draw back is the locker area. They've packed way too many lockers into a small space and it is very cramped. There are plenty of snacks, fruit, chips, crackers, etc to munch on, as well as many freshly infused water options (they have recipe cards beside each container so you can make them at home).
Most of the facilities are coed, so you need a swim suit. The hot tub area has two hot pools with waterfalls, and a cold plunge pool, as well as a shower that mocks rain forest rains, a cool fog and the like.
This area is located in an enclosed "greenhouse" like structure, with huge chaises and umbrellas. Very comfortable and relaxing.
There's also a salt room, which has running salt water over a salt "wall" which allegedly helps with sinuses and breathing. There are chaises and heated seats. Again, very relaxing.
My 90 minute deep tissue massage was fantastic. My therapist really worked my neck muscles, which most therapists dont spent much time on. Cant wait to come back.
While I wish I was a spa person, I'm not really. Maybe someday in the future I will be an experienced spa goin gal... before I went to the Spa Atlantis, I'd only had separate treatments- you know: where once you're done, you leave.
Ooooh, the Spa Atlantis totally blew that mindframe out of the water!!
(And boy, they have really good water. Bottled water, citrus water, cinnamon water, fruit water... all kinds of water.)
I went in March and again last week, each time I had booked a 1 hour massage from Nicole. I just loved the whole experience.
The 1 hour massage turns into a four + hours when you add time in the locker room to relax in the tea lounge (complete with goodies & fruit to much on, magazines, and comfy chairs), the three different rooms to relax in (one with pools, one warm dry heat, and one room I can only call what they call it: the brine inhalation and light therapy room. Then back in the ladies (or men's I guess) locker room, there is a super steamy aromatherapy steam room and a sauna, and the best effing shower ever! Holy geez, I would like to stay in there forever using their endless supply of Aveda products and their shower that showers me from like five directions. Good god I left clean!!
And pretty. It's nice to use their new equipment to dry my hair and their nice product to style it. Nice to sit around and take my time to look good after I've just become as relaxed as I've been in months.
And that was only because I was in a hurry! There's also the regular full-size pool and fitness room to spend time in. What a deal to spend a day in paradise for about $100.
I really like the staff who seemed extremely sweet and accommodating.
Also, of course, its brand spankin' new so get it while the gettin's good.
But hey you guys... don't go when I go, because I liked that on the days I have been the whole center was almost empty of guests.
You CANNOT go by the past reviews b/c Atlantis just renovated their Spa and Salon. I was there 3/29/09 and they told me that they just re-opened 8 weeks ago. They probably read all the old reviews and got sad.
I got a sugar polish and it was amazing! Given it was like $110, but you also have access to the steam room, aromatherapy, sauna, light therapy, salt water air, and another room that's like a sauna but not as harsh. Also the hot and cold plunges, jacuzzis and outter area. Plush robes. Decked out showers with free shampoo, conditioner, shaving cream, salt scrubs (coconut or eucalyptus), mouth wash, hair spray...pretty much everything you need to doll yourself up. They have blow dryers and flat irons. You seriously can walk in there unprepared and you will leave feeling like you took a nap on a cloud.
The sugar scrub was on this porcelain flat table that had towels on it, so you were pretty much laying down the whole time. The room I was in was a wet room, so you could just slop the wet towels on the floor and there were drains everywhere, oh, plus a waterfall! This place is an ultimate treat, especially after a day of snowboarding. Loved it!
I have been to many spas and so far this is the most wonderful spa experience I've ever had. I'm guessing that the bad reviews, since they're a little older, are based on an unremodeled spa since this spa is new and the most gorgeous eye candy ever! I was especially surprised because you walk through the most "old school" looking casino to get to the spa. Don't let the look of the casino scare you! Every item in the spa is nearly a piece of art and there are many thoughtful amenities included as part of the experience.
Positives:
- Friendly staff who seem to genuinely love the place.
- Fantastic massage that was a real 60 minutes, not 50 minutes like many high-end spas try to give you. Heated massage table (standard, I know, in most places) covered with heavenly soft microfiber sheets. When you turn over onto your back the table is convertible into more of a dental chair situation, which was very comfortable.
- Beautiful decor - Nouvelle Asian theme - dark wood, light tile & granite.
- They have the usual steam room and sauna in the gender-specific locker rooms.
- The Brine room is a fairly large room with a large salt "waterfall". Supposedly water flows through the salt structure and something about the vapors is good for you. It must act as a sedative because I fell asleep on the heated bench. Delightful!
- Another room is sauna "lite". It is a beautiful, pearlescent tile-encrusted room that is only a little warm so you can stay in it for longer than a regular sauna.
- The lounge where you wait to be called for your service is small but comfortable. It is stocked with Illy coffee (my favorite) in decaf & regular, real cream, beautiful tea in little boxes, several different flavors of water (I had kiwi/cinnamon/honey), fresh fruit, nut mixes, other snacks and magazines.
- Besides the changing room/bathrooms/showers that are gender-specific the other facilities are co-ed, which is nice if you are coming with a significant other and want to stay and relax in a common area with them. This turns into a slight negative if you wanted to enjoy those facilities in a clothing-optional fashion.
- We booked 4 appointments and everyone was ecstatic about their service. I had a deep-tissue massage, two had the sea salt body treatment and one had a facial. Appointments were made easily, confirmed and right on time.
- There's a real swimming pool where you can swim or sit beside and have lunch but we didn't use it because we forgot bathing suits and it's in the coed area.
Not as positive:
- Staff speak in normal street voices when showing you around and when walking outside your treatment room talking to others. Luckily the rooms are fully enclosed with solid doors so that and the music in the room came extremely close to drowning it all out but this is a spa pet peeve for me. I was only aware of noise outside once or twice (unlike Marriott Desert Springs' spa where the doors aren't full height so sounds travels much more and is distracting (at least when I was there awhile ago)). It would help if staff spoke softer and perhaps had signs that encouraged that, too. I only point this out because if this was fixed the place would be absolutely perfect.
- I initially tried to book the appointments online with my Blackberry and my girlfriend's Treo but the links to make the appointments don't work with either phone.
The negatives are so slight that it doesn't impact the rating. I can't wait to come back. Maybe apres ski!
Worst pedicure I've ever had in my life and at $65 I should have walked out gleaming. No hot water in the newly renovated spa room, the jets didn't work. I felt like my feet were in a cold bowl. No color selection and when asked if I could have french was told no because she would need to walk to the other salon ( 2 doors down) She couldn't get the polish I did choose open and left me in the room for over 20 minutes while I waited. I swear I thought I was on candid camera and someone would come out screaming this is a joke your real pedicure is next door.
It took the manager over 3 days to finally return my calls and apologize for the service. Poor customer service and by far the worst pedicure in reno
In honor of my imminent departure from Reno, my friends decided to throw me a slumber party / spa day extravaganza at the Atlantis. We were all stoked about pigging out at the buffet, staying up late singing into hairbrushes and jumping on the bed, and then having a relaxing spa day before returning to our stressful lives. And for the most part, it went well - but unfortunately, the Atlantis Spa creates more stress than it takes away.
We had tried a few months ago to book treatments at the spa, with little success. First, nobody answered the spa's phone, then the person who did answer said she didn't know anything about the treatments and would have to have someone else call us back - and nobody ever did. So I guess we should have heeded the red flag.
This time wasn't easy, either. Although we were ordering a hotel/spa package, spa reservations are booked separately, so we had to wait for someone to call us back to confirm those. When they did call back, they revealed that two of the treatments we'd booked (based on the website's spa menu) were seasonal and no longer available. And yes, those unavailable treatments are STILL on the website, as of today. The other salon treatment we booked turned out not to be as described - it was supposed to be nails and makeup, but they conveniently ignored the makeup part, and never did deliver on that.
We asked for rooms near the spa, which was nice, because they also have indoor/outdoor pools and a hot tub, which is included with your spa treatment. (The spa also has a separate steam room, sauna, and hot tub) The weird part is that the spa and salon are located in two different places, FAR away from one another. So while you check in, and change, at the spa, your massage will actually be in a treatment room in the salon, requiring a bathrobe-clad Walk of Shame through the halls. Other treatment rooms are converted hotel rooms, so they open directly out onto the hallway, which gives it an oddly seedy feel when a door swings open to reveal a darkened room and a guy wiping body butter off his hands.
Other than the Walk of Shame, my massage was fine. I had a hot stone massage, and she did it slightly differently than I'd had it before, placing hot stones on my body over the blanket before beginning the massage (which also incorporated hot stones). The room itself was nice, with soothing music and candles, and I appreciated little touches like the heavy eye pillow that blocked out all light (and prevented me from having to look at the mirrored ceiling - yeesh). The massage therapist wasn't chatty, knew what she was doing, and waited outside afterward to walk me back to the spa area.
Meanwhile, my friend who'd booked the makeup and nails treatment was having a terrible time. One of the salon people had called in sick, and the manager was trying to cover, so they were running 30-40 minutes late - not that they notified us, even though we were actually IN THE HOTEL. They told her to wait and didn't offer any other options or comps for the inconvenience. My friend had something else to do and couldn't wait, so she rescheduled and went back the next day, but reported that the manicure wasn't great (one of the nails broke off a day later) and they still hadn't apologized or tried to make up for their error. You would think people spending big bucks on a hotel/spa package would get priority treatment, but evidently not.
If you're just in town for the weekend and want an all-inclusive package, the Atlantis isn't a bad place to go - they have a great buffet and a nice casino, plus the spa and pool. But be prepared to be VERY assertive about what you want, and to check in multiple times to make sure they haven't screwed your reservation up - and I wouldn't recommend going there for salon services. If you live in the area, skip the hassle and just go to another spa that can actually deliver what it promises.
Are you kidding me? $45 for a mediocre spa pedicure?? No offense to the technician, but this place rather blows. First off, an employee told me on the down low that the receptionists are incompetent--after all, they're just barely in high school looking to make a quick buck. They always mess up with the schedule, and have no idea how to run a front desk. Secondly, the actual pedicure itself resulted in a messy paint job and aweird not-smooth texture on my big toes. I've easily had better pedicures for less than half the price. And third, it was also mentioned that the employees (masseuses and hair stylists) barely have any experience.
On the flipside, the spa part of the pedicure was quite relaxing. They use high quality products here, and each client gets his/her full hour of pampering. The Atlantis pedicure included a dip in the foot bath, a salt scrub, a mud mask with hot towel, and a whatever massage. That, and you are offered free of charge juice, water, soda, or even champagne...I mean, if the high school employee person remembers to ask you.
Ehh, it was a nice way to spend my time while the male was downstairs somewhere gambling away, but this is definitely not a place to designate as your main pampering location.
I would have to say that this is the worse spa experience I have ever had. The waiting room was cramped and not relaxing at all. The steam room smelled very mildewy and unclean and the spa treatment itself left me wishing that I never even scheduled it. I didn't feel relaxed let alone rejuvenated. In fact I was shivering cold throughout the entire treatment. It's hard to relax when the room is freezing and you barely have a thin sheet to cover yourself. I think the masseuse knew I was cold so he took a boiling hot towel to put over my chest. Ow! I was afraid that I was going to have burn marks on my boobs.
Horrible experience! I booked a Valentine's Day spa package for my boyfriend and myself. It was supposed to be a suprise so, I wanted everything to be perfect. When we arrived, they told me that what I had booked didn't even exsist (a couples massage), eventhough I had made the appointment in person, picked from a list of specials they had going on at the time, PAID and then reviewed it all with the girl at the spas front desk! When I explained this to them, they acted as though I was making it all up. No one working the spa seemed to know what to do.
After a while they ended up puting us both in a small room with massage therapists that seemed none too pleased. I was uncomfortable the entire time. THEN, when I was checking out and leaving tips for the massage therapists they had the audacity to try and charge me above and beyond what I had already paid! Saying that they hadn't charged me enough, eventhough they couldn't show me any pricing lists reflecting this - other than the one I had seen when I made my appointment. It was like they were pulling numbers out of nowhere!
(In the back of my head I was thinking, "No WONDER they had availability on a busy holiday.")
I don't recommend this spa to anyone...unless you enjoy making calls to the B.B.B..
