Southwest Airlines
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Neighborhood: University VillageChicago Midway Airpo
Chicago, IL 60607 (773) 471-3455
- Nearest Transit:
Racine (Blue)
58 Reviews for Southwest Airlines
My only beef is the cattle call for boarding. Eek. Sorry, one star gone.
Other than that, I love this airline. The staff is always super friendly and frequently a lot of fun. It is really great for those trips to Las Vegas when you are totally excited and ready to start drinking the moment you hit the airport. I want to start the trip the moment I leave my house in the morning and no other airline does that better than Southwest.
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People asked me how I survived a long-distance relationship. My answer? SOUTHWEST!!!!!!
My boyfriend and I did long-distance for a year and we were able to grab $98 +tax round trips through the almighty Southwest from Kansas City to Chicago. Ah-mazing.
Perks:
*friendly flight attendants
*self-seating (I'm ALWAYS on my A-game 24 hours before my flight and get group A :D )
*Rapid Rewards Frequent Flyer Program (I've earned 2 free round-trips flights within 1.5 years!)
*Midway Airport
*Snack Packs (sexy little boxes filled with handi snacks, 100 calorie packs, etc. for longer flights)
*awesome, non-outsourced customer service
*you can get 100% Southwest credit for your flights if you cancel your reservation before the flight boards
You are free to move about the country!
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I love Southwest Airlines. I love Midway Airport. For years I flew out of the abyss that is O'Hare. No more!! I fly for work a decent amount and have racked up all sorts of free flights through Southwest. Currently, I'm sitting the Cleveland-Hopkins airport and my flight is a little delayed... but I'm not concerned. The couple minor hour or less delays I've experienced at Midway or with Southwest are NOTHING in comparison to the fiascoes I've dealt with through other airports/airlines. The staff is always super-friendly, and sometimes a darn good time. The only thing is that people do not seem to understand their VERY SIMPLE boarding procedure. I am absolutely not going to blame Southwest, as the process appears to be pretty straightforward. People just need to not be so ridiculous. It is simply the cheapest, most reliable, and easiest airline to travel with. I am a true convert and I tell everyone to stop wasting their precious lives sitting in O'Hare, and switch to Southwest!
Southwest knows how to run things. The flight attendants are friendly. They provide a drink and snack. I don't have to pay to check a bag. And last but not least, they get me to where I need to go usually on-time sometimes a few minutes early.
(On a recent trip my plane came in with passengers already on it that needed to continue on with me to Vegas. The plane arrived at the gate unloaded passengers loaded us and we were off the ground ahead of schedule.)
Hate Southwest! The last time I got on that cattle car a family from South East Asia got seated in scattered seating and were passing Fried chicken back. As far as staff they are too "in your face" much like American Waiters, it naseauted me how this man was so interested in my gay rag!
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As a very frequent flyer I have to admit I have had pretty good luck with the folks at Southwest. If you have the system down and know to check in on line the night before your flight you can pretty much count on getting in the A boarding group, so you have your pick of seats. Flights are reasonable and even though the company usually picks up the tab for my travel, its still my budget and if I can save a few dollars, I'm all for that.
My only complaint ,and its not necessarily with the airline, as it is with the crew that gets the luggage to baggage claim. They are the slowest people on earth! I waited close to an hour for luggage today at Midway, which is an entire 15 minutes longer than the flight I just took from Louisville.
Not only that, they had us playing musical carousels first telling us it would be on number 6 then moving us to 8 only to come back to 6. Hello, is it really that hard to unload bags off a plane?
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I fly on Southwest every month, yet every month I swear it'll be the last time.
Every month I fight for a pillow, and every month I'm blown away by how much thinner they're getting. I swear, the tissue I had laying in my pocket has more cushioning than those damn things.
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Hells yes.
Flights are fast, cheap, and there are mother effin' snack boxes. It's like I'm a toddler. And I love it. What can I say, I am easily delighted by the smallest things.
The attendants were the most friendly, caring, and chill people ever, and told me all about their lives while we kicked it on the red-eye to Midway.
And word to what others have said Midway = a thousand times simpler than O' Hare.
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As far as airlines go, Southwest is probably the best. You cannot beat the price on their flights, and most destinations are direct!
Plus, flying out of Midway is an added bonus. I've never gotten a headache at Midway, as opposed to O'Hare, where I will never ever fly out of again. Midway--easy, fast, and they even have the new lines that designate expert travelers so you don't get stuck behind the family with 5 kids that can't manage to take all their shoes off before they get to the scanner.
I don't mind open seating. As long as you check in well ahead of time online, it is fine. It does kind of suck if you're flying with someone and you can't get seats together, but I just always make sure I check in early now and it's fine. Plus, my flights are almost always on time with Southwest. They are almost my exclusive flight provider.
I had a good experience with Southwest. Cheap airfare, hysterical flight attendants. Seriously, my flight attendant had me cracking up. Seats are smaller than other airlines and a little cramped. I'm not a fan of the ABC thing, it makes me anxious and forces me to be in front of a computer 24 hours before the flight. It's annoying. But overall, it wasn't too shabby.
Coming from the far northern lands of Michigan (no, I'm not a Yooper!)...I never had a reason to fly Southwest in college, etc. (Not even Southwest flies that far up).
So recently I've had the opportunity to take 4 Southwest flights, and from this sampling I've concluded a few things;
1. I'm fine with picking my own seat, I actually prefer it.
2. Midway is much calmer than O'Hare.
3. It's cheapish.
4. They hire the most laid back, coolest flight attendants. Seriously, the other airlines should take notes and stop hiring such stuffy, snotty "attendants."
5. Snack boxes are awesome, even when you are over 6.
When possible, I shall fly Southwest...
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Oh Southwest how I love you dear! Let me count the ways.
1. your prices- I can fly from Chicago to St Louis for $100. Cheaper than driving.
2. Your Rewards program! 1 credit per one way flight! AWESOME. I fly to St Louis and Vegas enough I get free tickets all the time!
3. The reason I'm reviewing now!
-I booked my Rapid Rewards One way fare to Maui! Of Course ATA went bankrupt and since I booked through southwest you all took care of my flight completely. So thank you to the woman on the other end of the phone who re-booked me, free of charge, to Hawaii! You were so nice, patient and friendly on the phone! You even put me in first class on northwest!
Southwest went beyond what they needed to do for me.
Thank you!
And thanks for the drink tickets!
Situation: Jenn is on a Southwest flight back to California for her grandpa's funeral. The flight is full.
Scene: A woman with two kids sits behind Jenn and boyfriend. The two kids proceed to KICK and SCREAM bloody MURDER for ALL 4 HOURS of the flight. The mother does nothing.
Emotions: Sadness. Anger. Rage.
Solution: The Southwest flight attendant passes by, takes one look at said situation, and brings us free vodka for the whole flight. I didn't even need to ask. Now that's customer service.
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Um everyone keeps talking about how they're meals suck. When was the last time since 9/11 that you have ever had a meal in coach? (Those meals for sale don't count) I took American from Chicago to San Francisco and only had some lame pretzels and a glass of water. They do 2-3 services on Southwest and hand out a snack pack. Also, tell the flight attendants that you're afraid of flying, they'll usually hook you up with a free cocktail.
Any air carrier serving the American public is going to be filled with jack offs, hillbillies and smelly people. This is what comprises this country.
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Oh for the love of FUCK!! Southwest is dirty cheap and gets your there in one piece. I couldn't give two craps and a stroke about their (albeit bizarre) seating policy and lack of in-flight entertainment. The free snackies are pretty tasty and all the flight attendants have always been sweet as pie to me - I don't know how they do it, if I had to wear pleated khaki shorts and a polo shirt everyday on top of having to deal with all the crap that comes with working on a commercial flight... I'd probably be slugging back those individual spirits.
Yeah - so if you're CLEVER, you will know to do advance check-in and if at all humanly possible... only carry-on your bag. It's usually useless trying to tell any woman this (myself included) but ya know... if ya can.
Minus one star for this-
Ground staff guy at Midway - "Uuhh ok, ladies and gentleman. I'm sorry to say that the flight is delayed because we ain't got no flight attendants."
Bad grammar! Thankfully I wasn't on that flight.
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Sure, Southwest has cheap flights. Sure, they have a friendly flight crew. And sure, they are on time.
BUT...
1) I hate the A/B/C thing. I used to travel a ton in my old job and I like assigned seating. I don't like the feeling that I'm competing for a decent seat. Every day we are forced to compete for something - it's the law of the jungle. One less item on that list is better for my psyche...
2) If you are not flying direct and need to make a connection somewhere, good luck getting your baggage at your final destination. I left Chicago on a Friday afternoon, changed flights in Denver, and arrived in Oakland by 10pm PST. My luggage didn't make it to Cali. To my disappointment and frustration, I didn't get it until MIDNIGHT the next night. I had to buy toiletries PLUS clothes. The trip was only for a quick weekend. Aaarrrgggghhh!!!
You can guarantee when I have an alternative to flying Southwest, I'll be taking it.
I am convinced Southwest is the best airline on the planet and I am SO bitter that I have only started flying them as frequently as I have. If I had known of their wonderfulness like 2 years ago when I started flying for my job, I definitely would have booked with them on any occasion they were flying to my destination.
Here is why Southwest is so awesome:
1) You can sit anywhere you want! Now, they have a much more organized boarding process where you actually stand by a post with your number on it. Before, it was first come first serve but now you at least know where you'll be in line without feeling the anxiety of getting there early to get a good seat. And, if you haven't figured out that you need to check in 24 hours in advance to get group A then, lord help you.
2) They're pretty much always on time. And, although Midway is a pain in my ass to get to, it's a much more efficient and organized airport, more so than O'Hare.
3) The staff are always super friendly and frighteningly happy. I might be a little depressed if I had to deal with the general public as much as they do but surprisingly, every SW flight attendant has been extremely pleasant and actually, quite funny.
4) Leg room. This is a HUGE factor for tall people, i.e. me. I am not even that tall but apparently I have really long femurs (thanks Ali R. and Jessica L.) I always feel like there is more than enough space for my legs to be decently comfortable during the flight. On other airlines, I think what they do is put more leg room for the seats up front and those of you in the rear get screwed...not cool if you ask me.
5) Because you get to pick your own seat, there is a high probability that you won't have anybody sitting in the dreaded middle seat in your row. Especially if you're toward the front. Occasionally you'll have that one person that really wants to sit toward the front no matter the middle seat. But most continue on down, peering from side to side, with the hope that maybe, just maybe, they will get an aisle or a window toward the back.
6) They are pretty inexpensive. I can always get better times and direct flights cheaper than any search engine.
7) I like that their frequent flyer program is dependent on flights and not miles. I think they used to be a lot more generous with this because now you have to fly 8 round trips before you get a free flight when, according to past reviews, it used to be only 4. Boo to that! I would have had a free flight already. Oh well.
And that's why Southwest is the Messiah of all airlines.
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I'm not crazy about the Southwest experience, for a couple of reasons: I hate Midway airport, as I am a northsider and find Midway difficult to get to; and I think that their boarding procedure is slightly bizarre. Having said that, I have to give them four stars because in spite of these things, it was an efficient, effortless flight both ways. Airfare was next to nothing to go to Las Vegas at the last minute (gotta get away? yes dammit!), the flights were on time, and although their little snack boxes sucked, the flight crew was irreverent and funny, and I got to pick my aisle seat both flights! It is a bit like grammar school when you are lining up at your specific sign for boarding, but it does work, so I guess what works in grammar school works in real life! I highly recommend them for a quick getaway!
I enjoy Southwest airlines prices, planes, policies, and staff! Never have had any issues customer service/baggage wise and I have flown with them pretty frequently! They now have non stop service to San Francisco which is pretty cool! At first I didn't like the whole non assigned seating stuff but then I realized I needed to change my attitude about it from negative to positive! Since then smooth sailing.....through the skies that is!
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The democratization of air travel is highly overrated.
Why have seats in your waiting area, Southwest, if your silly boarding system precludes me from using them? Why don't you just remove them altogether and save some space so I'm not forced to stand immediately adjacent to the man who seems not to be aware of the existence of deodorant? Anyone with an internet connection has already figured out a way to get themselves an "A" pass (option 1: check in 12-24 hours prior to your flight. option 2: use boardfirst.com. option 3 (my favorite): edit the HTML to include a picture of the "A" in lieu of whatever you are assigned...they're not coded on the ticket, just printed).
Gripe the second: you are no longer cheaper than everyone else. If I'm going to pay $450 to get to Florida, I'm going to (1) fly from O'Hare, (2) board when I'm damn well ready, and (3) eat something on the plane that I didn't purchase in advance and carry with me during the insane process noted above.
Oh, and what's with the "direct" vs. "non-stop" flights? I know a bunch of really smart guys that can figure out a way for you to get schnooks from DesMoines to Manchester, NH _without_ going through St. Louis to pick up 3 people.
Fine, you are on time more often than the other girls I date. But they give me so much more and don't make me fight southerners for seats...
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I fly regularly. I'm a HUGE sw fan. Here's why:
1) They fly out of my midway, the most efficient airport on earth.
2) 4-ish round trips, and you get a free ticket and a book of drink tickets. I give flights away for Christmas, birthday, and for friend to just come into the city for the night.
3) 100 credits (roughly 30 flights) you get a companion pass for a year, which allows your #1 friend to fly with you for free for a year.
4) Most efficient boarding eva. You spend less time on the ground, which means your travel time is shorter. If you fly regularly, this is gold. UA and AA take 30-45 minutes to fill a plane, SW take 15 minutes. I get an extra hour per week of sleep.
5) Choose your own seat. I sit in a row with a ugly smelly guy, and I guaranteed no middle seat passenger.
6) Easy flight changes. A simple phone call, and I'm on the next flight.
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Flight attendants are so cool. I asked for dried fruit instead of peanuts...and...after a smart-ass response, she came back with a packet of dried fruit (and her phone number).
I imagine a Greyhound bus would be like this if if flew. The seating thing has got to go. Like what is the big deal with just assigning seats? Is it cost? If so, keep my peanuts and Diet Coke, and just give me a seat assignment. That is really the only complaint I have about Southwest, because sorry I would like to sit next to my husband and child while traveling!
If you have a child, that is great, because you can get in the pre-board line, now if you were flying to St Louis or something this would be a total perk, but flying to Orlando, ehhh, not so much. We were in the pre-board line with about 30 other parents and children!
We did end up sitting together, but I am not one for lines, or for stressing about where we will be sitting. So for that, they only get 3 stars.
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I LOVE the A/B/C thing. I print off my A pass.. I arrive 20 minutes before my flight, and even at the end of the A line I can always grab a great seat.. if you're waiting in the stupid line you are a tool anyways. Do you honestly need to be first one on? Get over it. Yes, they are cheaper most of the time (for places I go), and Midway ROCKS. Anyone that would willingly choose OHare is crazy to me.
Oh, and don't even get me started on how easy their Rewards program is. Thank you Southwest for making sure I can avoid American Airlines (most evil awful delayed airline ever) as much as possible.
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I hate flying. Flying Southwest though, isn't a complete suck-fest, so while I still hate it, I know that it could be worse.
Their comedians, err flight attendants, crack me up. I really get a kick out of their borderline inappropriate jokes about stuffing children into overhead bins and remembering to stop screaming before donning the air-flow masks. I think it, but they actually say it.. and I admire that, especially when everyone else has their undies in a bunch about being PC because someone might be offended.
I like that they make an effort to feed me too. Peanuts? Yes, please. Cheese & crackers? Bring 'em on. And they'll even give me a whole can of soda if I ask nicely.
The A/B/C seating system, on the other hand, I could do without. I am told that it increases efficiency and I guess then makes it quicker/more cost effective for SW.. but its a pain in the butt for me. I'd rather wait a little longer to take my seat/take off and have the peace of mind in knowing that I will be squished in my window seat instead of squished in a middle seat.
I'll fly them again, sure.. but I think I'd rather bring my own entertainment and snacks and know that I won't be stuck in a bad seat.
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Flew them last week.
They misrouted one bag but found it immediately and had it back to me the next day.
Plane left and arrived on time going out, but was delayed in departing from Seattle to Chicago. We ended up getting into Chicago about an hour later than planned.
Plane was clean, snacks were okay. Most importantly, the seats reclined so I was able to sleep. Also the airfare was very cheap, I saved beaucoup bucks by flying Southwest.
I agree I hate open seating and never got to sit with my friend I was travelling with as a result of open seating.
I'm not a big fan of Southwest Airlines. I flew to and from San Francisco a few weeks ago and don't think I'll ever fly on this airline again. The whole A/B/C thing is a load of crap. I didn't realize they did that until I got to the airport. Big mistake. They're not even really any cheaper than other airlines.
Some people may like the whole pick your own seat at the airport, but I'd prefer to do that at my computer when I purchase the tickets. Maybe some people lack excitement in life or something.
I just read that Southwest spent millions of dollars looking into switching to assigned seating and opted to stay with the A/B/C system but to assign numbers too. Even public buses in Costa Rica have assigned seats -- why can't an airline in the states get it together?
Regardless, that was the last time I will fly on Southwest. Like most people, I'd prefer to sit next to my spouse on a 4 hour plane ride.
Or should I say "Southworst." By far the most inefficient airline that I have ever dealt with. I had a direct flight to Orlando. The other passengers from my flight and I went to claim our bags and stood there for 45 minutes waiting. A few people got their bags so everyone thought that maybe they were slow. Fine. Another 20 minutes went by and no bags. There was a half hour wait to file a lost baggage claim. Not once did anyone from "Southworst" explain to our flight that our bags were not even placed on our plane. My bags did not arrive until the next day at 4:00. They did not offer any sort of refund or voucher, by the way. Then to top it off on the return flight back to Chicago, it took an hour and a half to claim our bags. What a nightmare! They are the most disorganized airline I have ever flown. Also, do you think it would be that hard to assign people a seat number?
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I am OBSESSED with Southwest! They truly offer the most enjoyable experience--from booking your flights to landing at your destination.
- For starters, their online booking interface is super easy.
- Midway airport is leagues more pleasant than O'Hare.
- Flight prices are super reasonable.
- The new boarding process is fantastic. I was worried the whole numbers within boarding groups thing was going to be confusing, but it is fantastic.
- If you don't use your ticket for some reason, you just plug in your confirmation number when you make your next reservation and voila! A credit is applied.
Convinced?
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To all of you who complain how bad this airline is, take a look:
2007
COMPLAINTS (PER 100,000 CUSTOMERS)
1. Aloha 0.00
2. Southwest 0.17
3. JetBlue 0.29
4. ExpressJet 0.47
5. Alaska 0.49
6. Frontier 0.55
7. Pinnacle 0.65
8. AirTran 0.76
9. Skywest 0.81
10. Hawaiian 0.81
ONTIME PERFORMANCE (PERCENT)
1. Hawaiian 92.9
2. Aloha 86.8
3. Skywest 77.9
4. Pinnacle 76.0
5. Southwest 75.3
6. AirTran 71.9
7. Frontier 71.8
8. Alaska 70.5
9. Mesa 70.0
10. ExpressJet 69.6
BAGGAGE HANDLING (PER 1,000 CUSTOMERS)
1. Hawaiian 3.48
2. AirTran 4.44
3. Aloha 5.12
4. JetBlue 5.28
5. Northwest 5.61
6. United 5.82
7. Southwest 5.91
8. Frontier 6.80
9. Continental 6.97
10. Delta 8.08
Good luck booking a flight on Aloha. Southwest is the only major airline to be in the top 10 in each category. Those who had a bad experience, know that if you flew another airline that you would have MANY MANY more bad experiences than you will on Southwest!
SWA has excellent service with the lowest price, the fastest turns, the funniest crew and the only airline company to be profitable for 17 years straight....they must be doing something right!
It's a quick drop out of the sky to the ground...but hey...you can do it non-stop from Sacramento...
yeah...it's Southwest, but the price is right...
First of all, lately I think all airlines have been pretty bad, but Southwest is my favorite at this moment. I personally love their seating option: A, B or C, because I usually always get an A or B seat. Even if you get a C it really isn't that bad, you'll still get a seat. I find the people who work there to be particularly friendly and I really like that they use humor when they make announcements and read the safety instructions. Overall- if Southwest goes where I want to go, I use Southwest.
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The best airline. CHEAP, Delicious (they bring out those thin oreo thingies, and salted peanuts, plus dried fruit mix), and great service. I flew Midway-Oakland roundtrip, both times in A. If ya want an a-section seat, go online 24 hrs. before your flight.
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All relationships with an airline are generally only as good as the last time you flew them. But if I were to take a general average of all the flights I took, I would have to say that SWA has provided the best service. Over the last 15 or so years, I've flown SWA probably more than 95% of the time. Most of these flights have just been back home to Detroit. I'm sure that this is a route that SWA does in their sleep. But I've also flown them to California, Nevada, Arizona, New Mexico, and Florida. Never lost a bag, knock on wood. Never destroyed my golf clubs. Sure, it's basically a flying bus and there are no perks, but I'm usually asleep before we even pull away from the gate, so I don't need any of that crap.
Sure you can criticize, but when we want to get away for a weekend, what's the first airline we turn to?
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I haaaaaaate the A/B/C system. After getting there two hours early, you can STILL be stuck with a C if enough people have done advance check-in and/or are psycho enough to get there even earlier than 2 hours before the flight. Then you sit on the floor in the stupid line for upwards of an hour while you wait to board. While it's an interesting study in collective behavior (when will the line form? who will be the first mover? etc etc...), flying makes me cranky enough that I just want to know I will be getting my window seat, thank-you-very-much. Unless there is NO other carrier to my destination city, I'll be booking whatever is non-Southwest.
Plus one star because one of the comics-cum-flight-attendants made me laugh when he called the air masks that drop down from up above "margarine tubs."
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Southwest is just about the only airline I fly. For many reasons, most of them money. Assuming they fly to the destination I'm wanting, they're always the cheapest...plus they're continually adding new destinations (Denver was a nice add back at the beginning of the year).
Others here have complained about their boarding system (the A/B/C groups). Yes, you have to get an A boarding pass to have your choice of seating. Yes, you can go online within 24 hours of your flight and print out your boarding pass. Yes, it's easier than submitting a review here. Wait...what was the question?
I have to also say, that I've been impressed with the way the Southwest flight attendents often use humor in their announcements, instructions, etc. I guess it's a personal preference, but I think they see travel like I do, that it should be fun. Why not joke around? Someone here asked if they would do a routine if there was a crash. Now that's just ridiculous. Why would one think that someone who is having fun when there's no problems going on couldn't be responsible during a crisis? That's just the dumbest statement I've read all day, and I felt I had to address simply how stupid that idiotic comment was. OK, I'm done.
Do what most of the others have said here: Download "DING" from southwest.com; print your boarding pass in advance so you get an "A"; save yourself a crapload of money on your travel.
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The worst airline I have ever flown in my life, which I loving refer to as Shitwest airlines. Why do I hate this airline so much you ask? First of all the A,B,C system is horrible, not only are you forced to stand in one of there corals for hours so you don't get stuck in the middle but you are also forced to deal with people who travel once every decade and don't know what the hell they are doing. Once the plane starts to board all bets are off, people saving seats for their friends like a high school lunch room, because they were too stupid to check in online. To top it all off there is no movie or anything shown on the flight so you just have to sit there listening to old ladies cackle or babies cry.
The only reason I give it one star is because I once saw someone walk onto the plane with a Glad bag filled with their clothes, which was one of the funniest things I have ever seen. I hate to say this but trash bags with a duct tape luggage tag doesn't constitute luggage.
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I flew SW once and I would not make it my main carrier of choice. I did give it one extra star because I did get a good price on my fare but it did cost me in other areas. When I got my boarding pass I noticed a letter but no seat number on it and was like, wtf. After asking how all this works, I was at the end of the line to get on. At my stopover, I learned my lesson and was the 2 in line to get on and got a decent seat. Then on my way back to MDW, something about how we had to circle around and that caused our plane to not have enough gas to get to Chicago so we had to make a stop in some boofu airport to fill up to make it the rest of the way. If the fare just cannot be beat and I am getting it considerably cheaper than the competition, I would consider take SW but if the ticket is less than $50 difference, I would rather pay more and go with my carrier of choice, United.
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Whenever I go back home to New Hampshire to visit my folks I ALWAYS fly Southwest. Southwest goes direct from Midway to Manchester, NH which I love because I get to avoid the mess that is Logan Airport.
Besides being cheap, Southwest is the most efficient airline EVER. Yeah it stinks to get a "C" but if you check-in early online this is usually avoidable. In my experience, they move you on and off that plane every time. The staff is super friendly. I even got a free Bloody Mary my last trip "on them" for no reason at all.
I will fly Southwest whenever possible. Their customer service is top-notch and no nonsense, just the way I like it.
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Every time I take southwest my flight is delayed. That said, I've always managed to make it to my destination, so props for that. And props for serving peanuts. Sorry folks with allergies, but I really like peanuts.
If you want to fly standby, Southwest kills you. You pay a significant upcharge -- whatever the difference is between your ticket and full fare. If you bought on promotion and you need to change your flight to an earlier one the same day, expect to pay through the nose.
Until Southwest goes international, I'll still do all my biz flying thru United, though I despise them even more.
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