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Sonoran Suites
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels [Edit]
5335 E Shea Boulevard OfcScottsdale, AZ 85254
(480) 607-6665
- Price Range:
-
$$
2 reviews for Sonoran Suites
2 reviews in English
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Review from Mike M.
Gilbert, AZ
9/11/2010
AC DIDN"T WORK (NO HELP FROM STAFF)
ASKED TO LEAVE THE POOL AREA
REALLY JUST AN APARTMENT*** NOT A RESORT
PROMISED A REFUND THEN REFUSED TO PAY
First, it's not obvious from the website, but you are really just renting a vacant (furnished) apartment. You are smack dab in the middle of a residential apartment complex. Secondly, there seems to be a disconnect between the Property Management and the Sonoran Suites Co. We were kicked out of the pool area...told it was for residents only. The AC didn't work while we were there... we called multiple times before and AFTER the offices closed. No help from the staff. We gave up and had to leave.... I called the next morning and was promised a refund...
I never received that refund and when I inquired after a couple months, they said they reviewed my request and changed there mind. SO... WARNING DO NOT FALL FOR THIS PLACE -
Review from Mike S.
Phoenix, AZ
6/25/2008
I travel for a living and stay at all types of condos, suites, resorts ect.. and have never been treated with such disregard as here. The rooms are nice and clean but the customer service is not.
It costs $50 to get internet in your room, no big deal but it took them 2 days to install it then it didn't work. Since they only take calls before 6pm, I couldn't contact them until the next day. By the time it was fixed, my stay was over and they refused to credit the $50.
Oh ya the phone never worked the entire stay either. Luckily i never need to call 911.
