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Ski Haus
Categories: Shopping Sporting Goods Outdoor Gear Shopping Fashion Sports Wear Shopping Sporting Goods Sports Wear Outdoor Gear, Sports Wear [Edit]
1 Wheeler RdBurlington, MA 01803
(781) 270-2600
- Nearest Transit:
-
Burlington Mall @ Macys (350)
- Hours:
Mon-Fri 10 am - 8 pm
Sat-Sun 10 am - 6 pm
- Price Range:
-
$$$
- Accepts Credit Cards:
- Yes
- Parking:
- Private Lot
- Wheelchair Accessible:
- Yes
8 reviews for Ski Haus
8 reviews in English
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Review from Ryan P.
Woburn, MA
11/19/2011
The good news, they finally upped their inventory.
The bad news, the customer service BLOWS. Maybe this is a one time experience but I would recommend taking your ski/snowboard tuneups to Salem. This place could give a sh*t about taking care of you. I called ahead to make sure mine were ready, showed up and waited 40 minutes for 3 kids who couldn't have been older than 15 to go on a where's Waldo search in the attic looking for my ski's. Finally the cashier came up to me, asked if I was ok and told her how long I had been there. She was going to look into a refund but was then told it wasn't their policy. She at least offered a future free tuneup which was admirable.
All in all, just show your customers some courtesy, especially when they have to drop a good amount on a friggin' tuneup. -
Review from David A.
Boston, MA
10/15/2011 1 Check-in Here
The Princess and I stopped by here for little more reason than the lack of quality board shops in the area. Leary due to prior reviews, I hate to say it in disagreement of all my yelp-eople, but they couldn't have been more friendly, helpful, and attentive. Our... i guess personal shopper would be the best description although he was likely just a standard employee, named Mark was helpful from Hats to boots, Boards, bindings, googles, and coats.
He took the time to answer any and all questions we had, as well as give us lots of information we didn't even know we needed, but couldn't do without. VERY satisfied with the purchasing side of both gear and clothes, although we haven't had any interactions with the service side where there seems to be some problems.
All in all very happy. The princess is all geared up for winter, and I'm on my way as well. albeit this place is pricey, but it seems they've geared up service to match their prices. If you're looking for great gear, stop on down. -
Review from Scott M.
6/12/2011 1 Check-in Here
Ski Haus? Methinks Not! There was not a single ski or snowboard product in sight. It is outrageous to even imply on the store signage that they do. If you want some patio furniture or a hammock then you might want to check them out.
I can see doing some cross over work into skateboarding, wake boarding, camping and hiking in the summer but to have no related ski products is not cool. -
Review from Tony Z.
Boston, MA
12/8/2010
Do yourself a favor and stay away from this place. Ski Haus is the epitome of horrendous service. In fact, it's absolutely abysmal that they get away with the crap they do. When I service, I mean all aspects of it: price, value, customer experience, employees.
I've heard warnings from friends who have had less-than-desirable experiences here, but decided to give this new location a chance anyways. Here are a few things that stand out about my experience.
I brought a new pair of skis and bindings to Ski Haus in the hopes of getting it mounted in time for my upcoming skip trip (10 days away). Another reason I chose this place is because when I called, I asked how many days it would take to get skis mounted, and they told me they'd have it done by next Monday (11/30) which was 5 days away. When I came in to get it done and fill out the information, the employees were not friendly, welcoming, or even noticed that I was standing there for a good 5 minutes before someone actually acknowledged me. After they did, they proceded to ask me information about myself and my skiing ability to detemine the settings for the mount. Here's where it gets funny. The guy was CONVINCED that I couldn't ski.
Guy: "So what class of skiier are you? 1, 2, or 3?" (1 is beginner casual style, 2 is moderate intermediate, and 3 is aggressive advanced)
Me: "I'm a 3 please"
Guy: "Really? A 3? Are you sure? That's the advanced expert setting."
Me: "Yeah I'm sure. I've been skiing for awhile. I'm a 3"
Guy: "Oh Yeah? Well how long have you been skiing for?"
Me: "Umm... about 12 years."
Guy: "Oh Yeah? What mountains do you ski at?"
Me: "I've skiied all the mountains around here, NH, and Maine and I'm going to Utah in a few weeks. Can you seriously just set it to 3, I can ski."
Guy: "Ok I guess"
Now that that whole ordeal was over, I was given a pickup date of 12/3 (not 11/30 like the original caller told me, whatever I guess, still before my 12/4 trip). The guy told me to call in the day before or something to confirm this. I didn't call in once, not twice, but THRICE. I called 3 times saying if my skis were going to be ready that day, and each of those times I was told that yes it would absolutely be ready by then.
Now it's 12/3 and I'm here to pick up my skis. I walk in and the same thing happens where I couldn't find someone to help me for about 10 minutes. Then I finally handed them the slip and told them I would like to pick up my skis. Guess what? THEY WERENT DONE!!! In fact, one of the salesman tried to play Mr. Nice Guy and told me that they'll do it right now while I wait. Im sorry, but that no way makes up for the fact that you basically lied to me three times saying my skis would be ready. When I finally received my skis, I walked out of that store for the second and final time. Congratulations Ski Haus, you have managed to lose a customer for life.
On a side note, management if you read this, you have got to do something about it. The day that I went in to pick up the skis (12/3), one of your employees brought in a 12 pack of beer, left it on the checkout counter sitting there. When I went in, instead of helping the customers, the employees joked about getting their drank on later. This wasnt a subtle reference, they were shouting across the entire room. Seriously? IN THE MIDDLE OF BUSINESS HOURS WITH CUSTOMERS RIGHT THERE?
Bottom line is, this place is run by unprofessional and untrustworthy scumbags. I highly urge you to stay away from Ski Haus at all costs. You won't regret it. By the way, did I mention their prices are ridiculous? -
Review from Gene G.
Arlington, MA
12/7/2010
Customer service 1 of 5.
Value 1 of 5.
Competence 1 of 5.
I have had a terrible experience at the new old Burlington Ski Haus. I have brought junior (but longish - 150cm) skis for Atomic binding recall. Not only was I charged $40 for what should be a free service (and excluded tune up), after 6 weeks of waiting the skis were not done. Mind you, I called ahead and was told to come and pick them up, drove to the store, spend 40 minutes waiting while staff was searching for them - and not done. This repeated twice and I had to cancel a weekend skiing trip because of this. I ended up pulling the skis and driving to Nashua for fix at Ken Jones.
I also ordered a tune up on three pairs of skis - and was charged an arm and a leg, and not told about $10 off coupons which would have made the price more reasonable.
I brought my 12 yr old daughter who is an expert skier (riva ridge on vail, glades on jay peak etc), and is very tall (and correspondingly heavy) for her age. She needs a fairly stiff advanced junior boot of 60-70 flex. Boot salesmen recommended a boot, when I asked him for flex he told me it is 60. Great, I purchase the the boots, at home look up the specs - it is a beginner boot with 40 flex for teens first day on the slope. Yet another trip to the store, to return the boot.
I am never setting my foot there again - I'd rather make the trip to Ken (Proctor) Jones in Nashua. They fixed my recalled binding in 3 days for free, called me when it was done. Overall contrast could not be stronger. Do yourself a favor - drive 25 minutes up rt3 and you are in a world-class ski shop that knows how to treat customers right.
http://www.proctorjone... -
Review from A M.
Woburn, MA
11/15/2010
New location same 'tude. I checked out their first location in Wilmington before they sold. I was impressed by their selection but was surprised by their overt lack of service. Fast forward a few years and they've opened a new location in Burlington, MA. Great location. It looks good inside however it seems the same douchee 'tude is present. It's unfortunate.
I've worked in numerous ski shops and there are certain ones I love. That love begins with customer service. I'm not talking about a red carpet but a baseline of attentiveness goes a long way. For instance, if you're helping a customer, I get that you're busy. Simply acknowledge that I'm waiting by saying "Hi" and maybe when your colleague walks by ask if he can assist me. -
Review from kelly s.
Concord, MA
2/6/2011
I'm sorry the people working at this store are bothered by customers. Management should perhaps screen and supervise their staff a little. I walked in on 2/2 in the afternoon to look for a jacket and goggles for my son. The youngsters at the register were to busy socializing to even acknowledge that I had entered the store. I crossed two of them as I was looking around and they just walked by. Did not even acknowledge my nod. I ended up checking out the goggles right at the register and again, not one perhaps even looked at me or offered some help. Perhaps I had my invisible shield on that day. Who knows.
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Review from Joe A.
Arlington, MA
2/13/2011
I went to the store to get my skis sharpened and waxed. I had a coupon that had expired a week earlier. The guy behind the counter didn't even bother looking up. He just said "No, you can't use it because it expired." He wasn't nice about it at all. No wonder this place gets bad reviews for customer service!
