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Sheraton Wild Horse Pass Resort & Spa
Rating Details »
5594 W Wild Horse Pass Blvd
Chandler, AZ 85226
(602) 225-0100
Chandler, AZ 85226
(602) 225-0100
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15 reviews for Sheraton Wild Horse Pass Resort & Spa
I came home and there was an extra $13.97(U.S.) charge on my credit card from this joint. Is this a racket? Did I not prepay some kind of Occupancy Tax for the Rez?
My charges upon checking out were:
NY Times, Arizona Republic, bockkle of orange juice = $5.25 x 2
(I woulda drunk up a storm at the nifty pool-side bar, but it's Arizona and I gotta drive places, baby.)
Well I talked to Kristie in accounting (who must have a cool job, if you're going to be an accountant why not at a resort?) it was some kind of computerized mini-bar malfunction, she tells me, and zip--it's off the bill.
I appreciate this kind of service.
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1 Previous Review: Show all »
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10/19/2009
This is a wonderful resort managed by Sheraton hotels and owned by the local First Nations tribes… Read more »
WOW. I was here for a wedding this past Saturday night and and let me tell you it was very nice. The wedding ceremony was small and was held outside in a cute area that was quite hard to find but the staff were very helpful and friendly for someone that was very lost.
After the ceremony, we walked over to our private area for the cocktail hour before the dinner. Again another nice area and it was the perfect size for this very small and very cozy wedding. The dinner was buffet style and was very good. My favorite dish were these steak medallions with risotto. I actually went back for a little more because it was so good. YUM! Needless to say I had a great time at the wedding and the Sheraton Wild Horse really did a great job making my friends day extra special!
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I put my parents up here when they were visiting me from NY because it is literally the only decent hotel by my house and lord knows I was not driving to Scottsdale day and night to chauffeur them around the valley. It was my parents' 35th wedding anniversary and I let the concierge know upon checking in. He sent a very pretty arrangement of truffles, chocolate covered fruit, and champagne to the room, complimentary!
The hotel itself is beautiful, but I thought the rooms were not really worth the $400 a night I paid (this was mid-May). The room was just a lot smaller than I expected, though beautifully decorated. My mother loved her spa experience and we all loved dining at Ko'Sin for brunch.
There is a little boat that shuttles you to and from the casino, providing a relaxing and scenic ride. If you are smart you will just take the boat ride for the fun of it because the actual casino is a friggin dump. I would not recommend this place for any type of romantic getaway, which is unfortunate because it has such a seemingly peaceful and scenic atmosphere. The pool was totally overrun with rugrats. Screaming, jumping, running, you name it. Even worse is the hotel caters to this by showing kids movies by the pool at night. I can only think that this had something to do with the time of year? I hope so. Overall the staff was wonderful, the food was incredible, and I would not hesitate to recommend this place to any of my future out of town guests.
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My husband and I stayed here for two nights to celebrate our anniversary. When we got to our room there was a half bottle of champagne and a plate of chocolate dipped strawberries waiting for us. Great touch- only problem was the strawberries were rotten.
I loved the bathroom- it was spacious and had a nice deep tub and seperate glass shower. It had a magnifying mirror and scale, heavy/quality doors and knobs. Very lush.
We had a problem with the tv in our room. It wasn't working properly and we would spend 5 minutes just trying to change the channel. Someone was sent to our room to give us a new remote but it didn't help.
Our room was on the top floor (4th) and we had a great view of the stars at night. Only problem was there was only one chair on our balcony so we had to call housekeeping to bring another one.
We spent all day Saturday laying out at the beautiful pool with live music. Once we figured out that there are flags on the back of the chair and you put them up to get a waiters attention we had great service. We drank delicous banana daquiris and root beer floats. My husband ate chicken wings and I had a veggie burger (so so so yummy!) for lunch. Later on I ordered a fruit salad that was rotten. I guess they just don't have high quality fruit between the choc dip strawberries and the fruit salad?!
The first night we had dinner at Kai- FANTASTIC. I will do a seperate review for it.
The second night we ate at Kosin. I was very disappointed. When we arrived for dinner on a Saturday night we were asked if we had reservations. We did not. We could not be seated unless we ate outside by the pool We were fine with that- it actually was a lovely place to eat as it was very cool for a summer night in AZ. When walked out there you could see that 2/3 of the restaurant was empty. I thought it weird they didn't have enough staff to serve dinner to the people staying at the hotel since it was the only other dinner option for guests that didn't have reservations at Kai. The food was expensive for the hotels casual restaurant. I ordered a pasta that I was told was vegetarian. It was actually made with chicken stock and hurt my stomach almost instantly. I was unable to eat it. The waiter took it back to the kitchen and still charged us for it!!! Unbelievable!!!
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This place has everything on the grounds: 6 swimming pools, a water slide, ponds, the Gila River, a boat taxi, spa, casino, equestrian center, golf courses, a gift shop, a deli/coffee shop, a lobby bar, and 4 restaurants. All the rooms each have a balcony with table and chairs. The rooms are equipped with 52" flat screen TVs. The bathrooms each have a tub and standup shower. Even though it was my first time in the Phoenix area, I didn't want to leave the resort. And even though we did spend 2/3 of our time on the resort (we were in town for a total of 4 days), we didn't get enough time to enjoy all the facilities. For $95/night (thanks, Expedia!), this was worth every penny! The spa is way overpriced, but the price of food was fair, especially at Hanyo Pool Bar & Grill.
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I never went to the resort, I went to the spa and it was EVERYTHING I though a resort spa could be. When you walk in, you're walking into a hotel, but the second you walk into the spa waiting room, the WHOLE atmosphere changes. You're suddenly on cloud 9! They have the whole steam room and many jaquzzi's, a beautiful pool looking out onto the rez, and almost pool side service, a waitor came up to myself and my party and had gently asked us if we needed anything.
He didn't dissapear either when we said no, i mean he was easy to find later. GREAT FACIAL, GREAT MASSAGE
Worth every penny!
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This place is beautiful and it has everything you need. I love to play the golf courses. Tough golf courses. Play them from the tips and you will know what professionals have every weekend. The pool is such a relaxing place to chill and have a margarita. And then there's Kai. I heard it's one of only 14 restaurants in the country that are both 5 Star and Diamond.
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This resort is absolutely amazing. I am an event planner for HP and I came here for a small event (about 15 people) and I never once felt like I was doing work. From the moment you enter the property you feel like you been whisked away do a little piece of heaven.
I had the opportunity to spend some time (8 hours) at the Aji Spa. EVERYONE should go there. I had everything done from a facial, to a hot stone massage, to a pedicure. The most tremedous spa experience I've ever had. If you have the opportunity to go to this spa - ask for Mike. He's like the jolly green giant with hands of an angel!!!!
Second, the pool...where do I begin. The scenery by the pool is outstanding. With the mountains in the background, the golf course in the foreground and a little tiki-hut type bar to serve you all day long, you can't go wrong here. There are multiple types of pools, hot tub, water slide, misting tents, and anything else you could want for a perfect day in the sun.
The FOOD!!! I'm a food junkie so I have pretty high standards. This place surpassed my expectations and blew me away. From the food we had catered for our event to the 7 course meal we had at Kai, my tastebuds was absolutely in heaven! After dining at Kai, I returned to my room to find a hand-written thank you note from my server with a little box of chocolates. Talk about impressive! That's a way to win a girl's heart and her business. Also, their wine list (approx. 600 wines) has everything you could ever ask for.
I have nothing but perfect things to say about this resort. The staff is amazing - I feel like every single person called me by name. The cultural manager came and spoke to our group about the history of the Pima and Maricopa tribes. What a fantastic story!! That made the stay that much more enjoyable...
I could ramble on for pages about this place, but if you want to know more just send me a message. I would be happy to rave some more!
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I gotta give this place 5 stars because well... this is MY rez! :D
The Sheraton Wild Horse Pass is located on the Gila River Indian Community which is home to me! Cher T.! :D I really do like this place. I've been there maaaaany times performing or just looking about. I like the traditional art work on display outside the ball rooms as well as all the photography and paintings in the hallways. On the celing of the two story lobby, is a mural of our creation story and ways of life. I hope you like it.
I have never eaten at any of WHP's resturants, but let me tell you... Kai is CRAZY expensive!! I've heard of ppl paying nearly $100 a head! that's insane to me! But hey, if you have the money honey... Kai totally has the time! Also another note in Kai, their food is a nice homage to traditional O'odham food, but it's not all the way there... there's tthings on that menu that some O'odham won't eat. Like Buffalo. But I'm told its a great fancy-shmancy place to go when u want to get laid... or save ur marriage as one councilmen joked.
I have no idea what non-community members pay for rooms there, but the rate has prolly went up since it hosted the NY Giants during this past super bowl. But either way... if you've got the dougn to spend on a nice place, this is it and I'm told the water slide kicks ASS!! Or if you're at the casino and am waaay tired of fighting old ppl for the last piece of fried chicken at the casino buffet and just want something nice and quiet and you just hit it big at the blackjack table... then take the soonest boat and treat yourself to a meal at the resort!
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This place was really pretty and I enjoyed most of my stay here. Where it lost a star was the air conditioning in the rooms was really annoying. Phoenix is hot and you really need good AC in a hotel that is in the middle of the desert. At night, no matter how cold me set it, it kept shutting off and then turning back on 3 min later. But, the on/off kept waking us up. IN addition, it would get really warm and uncomfortable. So, we had a terrible night sleep.
As for the pluses:
-the views were gorgeous
-the staff was friendly
-they had a neat plan where if you opted out of housekeeping for a day they'd give you a $5 credit at the bar.
-there were a lot of amenities. Unfortunately, we didn't get to take advantage of too many of them.
I must say - business travel has spoiled me rotten. I came to Wild Horse Resort for a conference and I can't wait to go there for myself.
Let me step back - I don't like Phoenix. I don't like Arizona - I'm sorry! it's nothing personal, it's just too hot and sandy.
BUT this Sheraton is by far one of the most amazing resorts/hotels I've been to. I can't overestimate the staff and the accomodations. The whole place is a 3-story terracota where every room has a little balcony - I loved it! It's not in the city, so you get a magnificent view too. The staff was just applaudable.
At night, they have a bonfire going on the patio outside and guests just hang around, sipping wine or coffee or whatever.
Please take the time to check out their spa. It was the most luxurious experience, the whole spectrum, from the body wrap to the soap in their showers. Ahhhhhhhhhhhhhhhhhhhh
The restaurants were a little pricey and too fancy for my taste. I don't blame them though, I'm a simple girl - I just went to the pool side cafe and had a perfect pulled pork sandwich with pineapple chutney and avocado salad... Did i mention they were also showing football on TV?
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I love a good hotel. I stay in about 20 a year, and this is in my top five. First, let me say I would only stay here with my kids as the rooms are only OK. It's a Sheraton branded property, which is part of the Starwood program (always stick with your loyalty program). But there is the slide.. Sorry not yet.
The architecture is that Santa Fe look with cactus and a casino nearby (the hotel is on a reservation). It is a maze of rooms and you could be walking really far to your room. and there is the slide... oh not yet.
Finally, there is the resort charge. Generally I don't stay in hotels with a resort charge as I'm on business and don't get to use the facilities. On this trip I was with the family and we spent a bunch of time in the pool. I think my kids will always like phoenix because of the pools. They are amazing. Which brings me to the slide (a water slide to be exact). About 20 feet high, a tight corkscrew that is faster than I care to go (although I rode it about 20 times over an afternoon).
The best part is your going down it with a million kids. It's like a conga line of death at (what seems like) 50 miles an hour. It is great. Go off season as I would feel like a chump paying full rack to go here. Bring the kids. Have fun.
Wow, this place is breathtaking. From the waterfall on the inside to the great view on the outside, I felt as though everything was well kept. Parking was easy and plentiful. While I didn't eat at any of the restaurants, the food look very appetizing and I would like to dine at one during my next visit. The shops were fun, too.
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100% prettiest, fanciest place i've ever seen in my life. absolutely breathtaking. from the lobby with rock features and waterfall, to the lit up painted ceiling, to the enormous pools that overlook golf courses and lakes as well as wide 360 views of the surrounding mountains, etc... just... wow. even the stairs have little decorations as big as my head. a random pot of flowers sitting in a corner was twice as tall as me. i felt like a little ant.
Wonderful experience. Awesome rooms and friendly staff.
Will elaborate more later.
