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Sheraton Waikiki
Category: Event Planning & Services Hotels Hotels & Travel Hotels Hotels
2255 Kalakaua AvenueHonolulu, HI 96815
(808) 922-4422
40% off Your 2nd Night!
For every night you pay regular rates, you get the next @ 40% off. Arrive Thur-Sat. Rates are pre-paid & non-refundable.http://bit.ly/sUIzyg
- Price Range:
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$$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Paid
About This Business:
This boutique hotel overlooking Waikiki Beach offers convenient accommodations, thoughtful service and a distinctive collection of art and antiques… read more »
181 reviews for Sheraton Waikiki
Review Highlights
"The room was huge, with the nicest ocean view of Waikiki."
(in 37 reviews)
"The hotel is located next to the Royal Hawaiian Hotel."
(in 25 reviews)
"The view of Waikiki beach is amazing and can't be beat."
(in 76 reviews)
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181 reviews in English
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Review from Tyler B.
West Hollywood, CA
1/27/2012
I have to say I'm thoroughly impressed by this hotel. Sheraton is not a hotel name that I would usually opt for but there were several factors that have led me to believe that the Sheraton Waikiki is a truly wonderful hotel.
What sold me on the hotel is the infinity pool overlooking the ocean. The view is breathtaking and tranquil. As a hotel guest, you can participate in yoga classes in the pool in the morning and later on in the day participate in lounging aimlessly on bean bag flotation devices while drinking tropical drinks. This pool and the bliss that it has brought me truly make this hotel something special.
The rooms could use a minor makeover but they do offer great views. The high-rise building allows you to escape in paradise from the luxury of your own room. That's a plus.
The staff is amazing. I've been to hotels all around the world but alas I find the staff here to be amazing with their costumer service. Everyone is extremely friendly and they make sure that all of the hotel guests' needs are met. If you want to do something unique like snorkeling or want a recommendation for a bar, they can also help you with that!
Last but not least, the location is great. Walk outside of the hotel and you are immediately at Hermes and next to Hermes is Cartier. I can imagine that this would be heaven for women in a relationship or on a honeymoon. I mean...Listed in: Hotels Worth Staying At
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Review from Keith A.
Bend, OR
This was our 6th stay here. (No review for # 5). We are SPG Gold members and booked this trip at the last minute with the annual 35% off deal that comes out every January. Was thankful to get accomodations on such short notice (less than a week).
However, my rating for this hotel is slipping and the overall theme here is going to be: "What am I getting for my SPG Gold status?" Not feeling the love anymore. See previous reviews.
First disappointment: The greeting. Barely an "Aloha, may I have your name?"
When I said we've stayed here many times and are very loyal, no recognition. Silence. No "Thank you for choosing us again. Your loyalty is important to us."
And when they realized I was SPG Gold, it was almost an after thought to flag down someone walking by as he pointed to the screen (then a head nod) and that person returns and hands us our "stuff".
What "stuff"? Our gold wristbands (started on trip 5), a welcome letter and these dorky brown nut lei thingy's that we promptly took off as soon as we got in the room and left for housekeeping to recycle for the next guests.
It was all very...well....just feeling like another number. Again, see previous reviews.
Uh-oh, now they don't have our room ready. Even though I emailed them when making the reservation that we would be arriving about 1:30 pm (check in as at 3 pm).
Okay, no harm, no foul. Those are the rules. I'm not pissy about that. At their recommendation, we head over to Rum Fire and they will call when our room is ready.
Mind you, they have already swiped my AMX card for the room and given us our "stuff".
The package included 35% off food. Problem is, it has to be charged to your room. Crap. We don't HAVE our room yet!!!
The waiter is very quick to say he needs our credit card to "start the tab" and then it can be transferred to our room number.
Lunch was refreshing and good. Nice view of Diamond Head, we are here in Hawaii and loving it. Just the start of 8 days in paradise. Not much is going to upset me.
But no phone call that our room is ready. It's now past 3:30. I leave my wife at the table and head back to the desk.
Different person now "checking" me in.
This guy wants my credit card again. You've got to be kidding me. I've got my "stuff" and am even wearing my gold band and I say, 'The waiter at Rum Fire has my credit card."
"Sorry sir, we'll need it to finish up your check in."
Oh for Pete's sake. I give him my OTHER rewards card to Marriott. (Subtle slam)
Back at Rum Fire, I send my wife up to the room. Wondering if we've gotten the upgrade. They didn't SAY we did or didn't.
I chat with the waiter a bit....he is very nice....and head back to the front desk to give them my AMX card (for the triple points) but crap almighty....I don't have the card. We charged it to the room and the waiter still has it.
BACK to Rum Fire again. But our waiter is in the back someplace and it's like I'm some conman trying to explain to the other waitstaff that I need my credit card...I was just here a few minutes ago, etc.
Wife calls and says, this is not an upgraded room.
Back at the front desk, they swipe my card AGAIN (3rd time now) and I inquire about our "free" SPG Gold upgrade.
Now, I know they HAVE rooms because he prints a list and goes back to his "room supervisor" (very much akin to buying a car and the salesman disappears to the back room) and after several LONG minutes returns and tells me they don't have anything available at this time but maybe I could check back later in our stay.
3 days later:
We inquire about a room upgrade "due" us. Again, the printed list. He walks in back for several long minutes and finally returns and says, we can move you to a partial ocean view room, it's a nicer room but you'll need make the move in less than an hour.
Right on. No problem. We are packed up and relocated in 45 mins flat. Great room. Love it.
But here is the thing, other than the "free room upgrade" just what are we getting for our patronage? The 35% off deal I booked was available to any SPG member. And being we have the gold bands, I try and notice any other patrons who might be wearing them.
With an 8 day stay, we saw 2 other couples with gold bands. One with a silver "platinum" band.
Enough with the downers, on the plus side we opted to not do the 5 am chairs this trip for the primo seats. Went with the PAID cabanas. They aren't cheap and here again, maybe they should be on a 3 tier price system (regular, gold, platinum)?
The "no pressure" of having a cabana and a secured seat in the sun without fear of our stuff being removed after 2 hours was worth the price. We also had a good time meeting the pool staff who were some very great people.
All in all, we'll still keep going to Sheraton as we've got the points and the system down. It is convenient. And the hotel does suit our needs on most levels.3 Previous Reviews: Show all »
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3/26/2011
Just finished our 4th stay here in two years. Not for work, not because we had to....but because we… Read more »
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Review from Lynn C.
1/5/2012 1 Check-in Here
It was a busy time for the hotel (12/27). We arrived and parked (by the way, could their spaces be any smaller???) and then got in line for about 10 minutes to check in. Check in pretty quick. The Boy works for Starwood and had a bit of problems with his form. The person at the check in was friendly and nice enough to let him use the computer in order to get the forms printed out.
The room itself seemed dated. The suitcase fold-out-bench (for lack of better terminology) was missing from the room, there was some hair in the bathtub, and the switch for the lights in the bathroom were OUTSIDE OF THE BATHROOM (and very near the lights from the front of the room). Odd, odd. I did enjoy the power of the hairdryer, something thats hard to come by. We also got complimentary Hawaiian Sun, chips, and chocolate chip cookies.
Since it was more crowded, we got the "city" view which overlooked the parking lot. I walked outside of my room onto the lanai and got the bajeebers scared out of me to see my neighbor looking at me.
So meh, I've experienced better (as Yelp says). I'd prefer to stay elsewhere but this hotel served its purpose as somewhere to stay in Waikiki. -
Review from Kara V.
1/31/2012
This is my third time inHawaii, but this trip is for business. I try to get out and see a few things, but most of my time is taken on business with some new clients. I picked this hotel off the yelp, sinice I really don't know any of these places. I was a bit worried this might be in the middle of super tourist area and all crowded. On this visit it seems OK, its not like I'm goinig to be spending a lot of time hanging out at the hotel. The room is nice enough, all what I need is here...yea the blow dryer works. Its a huge hotel with restaurant choices too. The internet works fine also. I like this place well enough, but I might pick soome other one just to compare, when I return.....and my company is paying for it!
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Review from Richard D.
Reno, NV
1/31/2012
Great place! My profile pic was taken from the top floor, outside looking out over the Pacific.
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Review from Kat R.
12/20/2011
We stayed here the night for a couple of nights after our wedding and it was B-E-A-UTIFUL!
Our suite over looked BOTH Diamond Head and Waikiki Beach (it was a corner suite) and had TWO large rooms. Our guests were able to view the New Year's Eve fireworks from our room. AMAZING!
The staff was helpful and friendly. We called down a couple of times for "20 forks." It was my husband's birthday and we had a cake. They brought up a bunch of forks, plates, and cups! We were ecstatic.
The room was very clean and it fit 20 people. Our honeymoon suite was deemed "the best suite ever" and our friends kept coming in to view scenery.
My husband couldn't get over the amazing view and he still talks about it to this day. He says he was absolutely in love and had never seen such a beautiful room. -
Review from Jacky A.
12/2/2011
Great location, Great service, nice room, nice classes in the hotels, many different amenities.
I love this property, this is a place that you can relax and enjoy the hotel, you wont be bored staying in this hotel for 3 or 4 days. If you have a busy itinerary, please expect a day or more to spend time within the hotel. the private access waikiki beach in the back, snorkel around the ocean, paddle surfing, swim at the infinity pool, take pictures with parrots, ukele classes, lei making....etc? not enough? there are more classes you may enjoy, take pic at the koi garden, fed some koi in a certain time. ate at the rum fire restaurant....
and that is not it.
This is a extremely nice property, it just renovated, so everything is nice and clean. I hope you enjoy your stay as well. -
Review from Jimmy W.
12/31/2011 2 Check-ins Here
pros: beautiful property, infinity pool is amazing, if your flight doesn't leave until later, they have courtesy rooms you can use after you've checked out where you can freshen up before your flight, location is great right in the middle of everything in Waikiki
cons: $25 "resort" fee (the only way that you really only take full advantage of this if you are parking a vehicle, otherwise it's a scam); unbelievably long check in line (hello?!? why aren't you prepared for the Sat 3pm rush?), $90 each charge for a 3rd person, seems like extra $$$ for every little ticky tack thing; they charge for every activity...hula class, lei-making class, etc
It's the resort fee than really gets to me...otherwise I would've rated them 4-stars. -
Review from K W.
Escondido, CA
1/18/2012
We have always stayed at the Outrigger Waikiki and this trip we stayed at the Sheraton. It was not bad by any means, but the thing we didn't care for was it was very busy, people everywhere. The floating pool was jammed pack. The rooms and the hotel was not Hawaiian style at all. The only Hawaiian feel was the landscaping tropical plants in places. The room was very retro and felt like we were in Miami and not Hawaii. Like many of the big resorts you pay for the Internet etc...We bought a package deal that came with the Internet and parking, but you were still paying for it. Overall, it is nice place, it was clean etc... but we won't be back unless it is a super cheap deal compared to other hotels.
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Review from Bill D.
10/25/2011 1 Check-in Here
Very good friends invited me out for dinner, and I've stayed here many times over my ten trips to Hawaii.
This place is absolutely enormous. It's an entire resort and shopping center in one.
We met in front and of course I was rather cheekily dressed to show off my transformation from fat slob to skinny slob. The buffet beckoned us, and it was a hoot. The server was very funny as he knew my friends quite well.
The buffet has a mix of mainland, hawaiian and japanese dishes. So, it's easy to go from roast beef to sushi and all the way around. The japanese desserts were all made from rice flour (mochi) and gluten free so I could try each kind.
A great evening out at one of the nicest hotels in the area.Listed in: Now I Lay Me Down To Sleep
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Review from John L.
San Jose, CA
12/28/2011
Chilling at the pool, just relaxing, then we saw a turtle come up for air in the ocean. hahaha. Great!
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Review from Rah F.
Walnut Creek, CA
This place is beautiful with the beach right in our back yard. The room we had was a two room connecting with a gorgeuos view of the ocean, mountain and view. This place is enormous. It's an entire resort/spa and shopping center in one. The food and shopping alone is wonderful. The buffet is good. Theresa a fun waterslide in the pool area and the people working there are very friendly and attentive. Ooooh also there is a Baskin Robbin's next to the pool so treat yourself to ice cream after a swim in the pool or ocean the choice is yours...
I definitely will be coming back here again soon. Until then .....
Forgot to mention free wi-fi for the first day the next will be charged ... -
Review from U S.
Dallas, TX
10/7/2011
Stayed here 11 nights during July. This was my second time in Honolulu and I can say this is totally worth the price. Awesome location right on the beach. Pool is awesome, almost on the ocean. You can spot and watch sea turtles on the ocean while relaxing on the ocean-side of the pool. Beautiful, georgeous ocean and mountain views. Great central location for shopping and dining, close to Waikiki beach also. Very friendly staff.
Internet was expensive but hey who needs internet in Hawaii, right?... It was nice to be unplugged and disconnected for 12 days!
Tip: There are (free) shows in the evenings on the poolside and if you are not on a very high floor, you can watch the show from your balcony... -
Review from Candace F.
San Francisco, CA
10/2/2011
First time staying here and I was very impressed. Upon check-in we were offered a bottle of champagne to celebrate our anniversary. We had a nice room with an ocean view - an upgrade from what we initially booked. We had a very nice room with 2 double beds and a lot of space. The beds are so comfortable - the pillows are fluffy and the comforter is just thick enough to keep me warm. The A/C is adjustable so that the temperature is consistent within the room. The bathroom is a good size - with 2 mirrors on the wall and another full length mirror on the door.
We didn't spend too much time in the room but the view from the patio was very nice. I could see the pool and the ocean from where we were. It was a lovely view. There are several elevators so the wait was never long to get up to the room.
Great location - right in the middle of all the action. Walk down the street and find an LV, Dior, and Le Sport Sac. There are a lot of places you can walk to for eating and shopping.
The resort fee was $20 a day which includes wi-fi, free bottles of water, coffee/tea and parking. It's a good deal considering we rented a car, used the internet and consumed a big bottle of water every day we were there. -
Review from Cameron B.
Honolulu, HI
9/18/2011 6 Check-ins Here
So our friends booked their honey moon package here through Costco. From what we hear the deal was pretty amazing. Between free bottles of water daily, food vouchers and great concierge service, I'd probably stay here if I was planning to stay out in Waikiki.
They have Rum Fire (their bar/restaurant) which has live music, great indoor/outdoor seating, decently priced drinks and plenty of seating.
You can purchase alcohol from their stores and drink them poolside without being harassed by the workers.
Speaking of their pool, their "adult" pool is a great place to get away from the mayhem that is the all ages area. No screaming kids running all over the place. No pool filled with sunscreen and pee. Just peace and quiet with a nice infinity pool. They also let you borrow Maui Jim sunglasses if you need them. (go to the towel area and they'll show you what they have).
I also had their breakfast at Kai Market which had the usual items, bacon, eggs, etc. But they also have a rotating hot item like loco moco, eggs benedict, etc. They could do a little better on their dessert selection. Fruit isn't dessert. -
Review from Ateet A.
12/16/2011 2 Check-ins Here
Stayed here during my business travel for the TechNet Asia-Pac Conference. My first time to Hawaii and it was beautiful. This hotel had great people working there and was a great place for me to stay on my first trip out. It had a nice pool, live entertainment every night, a bar that stayed open by the pool and made the BEST DRINK in the world called a LAVA FLOW which is a native drink to Hawaii but damn they made it the best since I tried it at every location that I went to. Definitely a place I will look to stay at the next timei am in Honolulu!
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Review from Thomas W.
11/30/2011
In my opinion this is the place to stay in Honolulu. It has a great pool, and access to Waikiki Beach. You add the restaurants, stores, and this is the ultimate location. I love the rooms, and the balconies on the beach. I have to return one day when I have more time. The Rumfire bar, and the Infinity Adult Pool are very much Las Vegas-like.
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Review from Greg C.
9/11/2011
I love the Sheraton Waikiki! Ever since they've renovated the property, I've wanted to stay there and play tourist. Instead, I'm always there for some ballroom event, but I'm not complaining. The ballroom and various meeting rooms are super clean, pleasantly decorated, and plenty of room outside the rooms for networking hour. The food and service is always top notch, and the restrooms always clean.
My favorite part is the view from the plate glass windows up near the meeting rooms. You get a world-class view of the infinity pool that looks like it pours directly into the ocean. Wow! This is where I want most to get my swim trunks on and join the visitor class.
The property has a nice flow of walkways and stores, and the restaurants all smartly face the ocean side of the hotel. I'm a huge fan! -
Review from Tasha T.
Honolulu, HI
11/28/2011 7 Check-ins Here
The Sheraton is the perfect venue for a vacation or business travel alike. This is primarily because of the functionality of the ballroom, the close proximity to the beach, and the addition of the Royal Hawaiian Hotel AND Royal Hawaiian Shopping Center being footsteps away.
Rooms are spacious, but beware of "partial ocean-view" -- you may have to lean over your balcony to merely catch a glimpse of the beautiful Waikiki Beach. However, rooms are nicely sized (especially the suites).
Take a break at the Infinity pool... Oh my goodness that beautiful pool... It seems to never end into the horizon, but if you take a walk over you will see that it cascades nicely over the edge. Perfect to bask in the sun, Mai Tai in hand, and just RELAX. Head on over to the pool with the fun slides right next door if you have kids, or are just a kid at heart.
Tie it together with awesome service with just the right amount of Aloha, the Sheraton is one of my faves in Waikiki. -
Review from Don D.
Oahu, HI
10/24/2011
This review is for the Ballrooms at the Sheraton Waikiki.
I went to a wedding reception at the Sheraton Ballrooms, the Niihau Ballroom.
It was very small as it was a small reception, only about 90 people. The setting was AWESOME. As soon as you walk in, the dance floor is right there. They put out 9 circle tables that seat 10. The decor was nice with lit candles everywhere.
The only problem that I saw was that the tables were a little small to fit 10 people. I felt "squished" while eating. If it were a little more spacious, I would have given this place a 5 star rating!
Our dinner was buffett and it was located in another room, adjacent to the ballroom. The food was great!
Our ballroom also had an outside lanai area. This made the function a little more intimate. It overlooked the ocean, diamond head, and you could see the sunset also! Picture perfect!
I would definately consider having a function at the Sheraton. The banquet servers did an awesome job in filling waters and bussing our tables. I normally wouldnt stay at a function for more than 4 hours, but we ended up staying more than 6!
Great job, Sheraton!
FYI, with the party, parking was validated. We paid $8 for parking and we parked for 9 hours. -
Review from Kate R.
Four words - adult-only-infinity-pool.
Enough said.
Seriously, this hotel surpassed ALL my expectations - my hubs and I booked this hotel on priceline, which actually granted us a better rate than the kamaaina rate, believe-it-or-not... and they were super accommodating from the start.
We added on a day to our priceline reservation, and since the hotel was sold out, it looked like we were going to need to check out and check back in for that reservation - which I was majorly bummed about. But, their great customer service took care of it and helped us out, which I was impressed with.
The infinity pool was awesome, and unlike other hotels, they monitor the chairs to ensure that people aren't just leaving their stuff there but not actually sitting there at all for the day. They had great pool drink-and-food service, and there were plenty of adult-floaties to go around.
And the family-friendly pool was HUGE, complete with keiki slides (that I totally went down) and several areas to play in.
Besides all that, food was less-outrageous than at other hotels, and both the pool bar and Rumfire have a great happy hour. Plus there's plenty of great happy hours within walking distance for your eating-and-drinking pleasure.
This is definitely my new favorite hotel.Listed in: Vacay or Staycay
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Review from Jeff G.
8/21/2011 1 Check-in Here
Infinity pool, honeymoon suite upgrade on a business trip, great views and the sound of the ocean while I sleep...It definitely pays to be a Starwood Preferred Guest (Westin, Sheraton, etc). The Sheraton has been upgraded since I was there a couple of years ago. The rooms are now modern (vs the last time I stayed there) with nice touches like a flat screen TV in every room and free bottled water along with a robe and slippers to keep.
About the only thing that keeps this hotel from being 5 stars is how crowded it is. After I arrived, there were suddenly about 100 Japanese tourists queuing in line behind me. And it didn't appear that the line was moving very fast either. -
Review from Farrah F.
9/4/2011 7 Check-ins Here
My trip was part business and part pleasure. The top notch guest services and accommodations enhanced both aspects. Platinum status affords you free wifi throughout the entire property. The bell desk and door guys were fast, friendly and efficient. Jennifer at Guest Services was a real angel at check in and flawlessly executed a rather complicated (part cash, part points, part awards) reservation.
The ocean view rooms are lovely with full sized balconies. I like the folding mirror above the sink in the bathroom that let's you open up to the rest of the room. It was nice to see the ocean as I was drying my hair. Oh...full sized hair dryer...love The Sheraton!
Peet's Coffee, Ingredients and the sundry shop are get features too.
Location is great. Amenities are super. The service is tops!
I'm only docking one star because it is so large and crowded. I prefer a little more intimacy. Also, after 9am, there are no chairs to be found! -
Review from Jaye S.
9/28/2011
Excellent location, great hotel, wonderful customer service. The poolside staff were great, always smiling and willing to help. The infinity pool was great and adults only, they also have a pool for kids and families with slides and all.
Would stay here again!
(visited early sept 2011) -
Review from David W.
Kailua Kona, HI
8/7/2011
LOL? Can i give this place NO stars? Let me break this down for you guys. I'm currently sitting at their bar area, writing this review. So, we come with a family of seven, and booked a freaking suite.. We go to the counter to check in..and they said they have us down for 2 standard rooms. LOLWTF?! Okay...last time we checked..we were down for a suite. No problem..though...we can just upgrade right? RIGHT?! NOPE. The suites are booked! The standard rooms are SMALL and have one SMALL ass bathroom. Sharing that small restroom is hell... Especially with two toddlers..
Oh, and also this place is extremely hectic and packed! Usually on vacation, i don't wanna leave. But i honestly, cannot WAIT to get back to LA. A special thanks to you Sheraton hotel, for ruining a families summer. K bye.. -
Review from Bernice L.
Northbrook, IL
Blissful! :) 4 1/2 stars if i could! The only reason I didn't give this place 5 stars is because it's super crowded and the rooms are small. It is definitely beautiful and filled with amenities. I loved the 12 p.m. and 3 p.m. fruit hand-outs as a nice touch, as well as making flower leis as a cute activity for only $5. Sweet offerings. :) The infinity pool is amazing though..overlooking the ocean my husband and I fell in love. It is probably the best amenity to this hotel... LOVE IT.
They have a cute koi pond with rocking chairs right next to a baskin robbins..what more can a girl ask for?? It also shared a lanai with the Royal Hawaiian hotel which is the oldest hotel in Oahu. Gorgeous!
It's very convenient to shops and restaurants since it's centrally located in Waikiki. Great if you're looking for a high energy area, but not if you're looking for a tropical quiet getaway. I would go back just for the infinity pool..it's all the relaxation I needed on my sweetie and my honeymoon. :) -
Review from Michele P.
Philadelphia, PA
7/18/2011
I recently went to Hawai'i for the first time ever as a graduation trip with my momma. We used many internet resources to decide on a hotel and we got a great deal on the Sheraton for booking so far in advance. At our arrival and our immediate love for Hawai'i, we decided we wanted to stay at every hotel (ocean front) along the strip. When leaving, we decided we will definitely always return to the Sheraton Waikiki for what will now be our yearly visits.
What we LOVED:
- The location: SO much shopping is located within feet of the hotel, shopaholics like us don't know what to do with ourselves. The beachwalk is located right down the block.
- The rooms are incredibly gorgeous, probably the best we've ever stayed in. They are so spacous and have the best beds, pillows, and just overall clean and fun rooms. I've never slept in such relaxation.
- The pool and lounge chairs!
-The breakfast buffet & lovely staff! nom nom nom nom nom.
What we didn't love:
NOTHING!!!!!!!!!!!!!!!!
Most amazing hotel experience of our lives and we will return in less than a year. See you soon Sheraton....... i love you. -
Review from Ellen R.
Stockton, CA
10/20/2011
We stayed here for our honeymoon back in June 2010 and I must say this was just an amazing place. I enjoyed our stay here for 7 nights. I would definately come back. We have stayed at another hotel off Waikiki before however, Sheraton Waikiki has more views and great scenery from the balcony. The bed is very comfortable and room is clean. Close to shopping centers, ABC stores, dining, and entertainment. The hotel has a Rum Fire restaurant that has live music and great food with breathtaking views of the ocean. Staff is so friendly and inviting. The hotel is on the beach so it's close for a good couple hours of swimming and then back to our hotel playground pool or the infinity pool. I am very pleased with this hotel and can't wait to plan our next vacations.
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Review from lisa h.
Haleiwa, HI
11/8/2011
3.5
OK, we didn't actually stay here, but attended the Marine Corps Ball one night and then wandered around and had breakfast here the next morning (we stayed at another hotel at which we had points, lest you think we were doing some sort of formal walk-of-shame).
The hotel grounds are beautiful and well-kept. Well-appointed lobby, great shops--nice, without being totally hoity and making us haole locals feel too white and poor to look around. The renovations are lovely--beautiful pool, though I wonder how weird it'd be to hang out there with everyone else so close and up-in-your-junk...but it's pretty and has a nice vibe. Cool infinity edge over the beach/walk and the surrounding environs are relaxing and attractive.
The ballrooms are really nice. It's hard for those places to be too impressive (aren't they always so boring??), but these were good. Plenty of restrooms and space and there was a nice dance floor and the prices for drinks were reasonable (not sure if that's part of the function or because of the hotel, but whatever--plenty of temporary bars, decent wine, decent prices...decent hangover. Darn it.)
We had the big breakfast buffet. It was so-so, but the price was NOT so-so ($70 for two of us...ouch). Service there was good, lots of options, most of them mediocre. But I do like a choice.... My husband said his omelette was pretty good; probably should have gone that route, but my eyes were too busy being bigger than my stomach and looking at all the other stuff that was available. Really, though, most buffets are a pretty big disappointment, and this one fit right along with that theory. I think we were the only white people in there, which is generally a good thing but seemed moot in this particular situation. We were probably the only people eating breakfast who were not actually staying there because why else would you? $30 a pop is too much, even in town, for a pretty regular breakfast buffet.
Anyway, I digress. Overall, this place was nice and I'd love to come back for a stay sometime. -
Review from Bunny H.
San Jose, CA
6/20/2011
On vacation and my first destination was Honolulu and stayed here in Waikiki. Loved the place except that the lady at the check-in counter was not so bright. I booked two rooms and she only gave me one set of key cards. She said that she saw on the computer that there was only one room for reservation.
I then pulled out all my paperwork to show her, then she said oh...there's the other room! WTF! Duh, ya think! I wasted 30 minutes with her because she didn't look at the computer right.
So ya lost a star for that!! Other than that, I love the hustle and bustle of Waikiki, the night life is even better!!!
Happy Staying!!! -
Review from Daniel C.
Walnut Creek, CA
10/5/2011
Room was very clean and staff showed a lot of Aloha. The view of Waikiki beach is amazing and can't be beat. Rum Fire is downstairs which is very nice if you don't want to leave the hotel and there are complimentary billiards tables to kill time. Location is great because you're in the middle of Waikiki which allows you many choices of things to do.
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Review from Varsha L.
5/14/2011
The Sheraton Waikiki is a big hotel so if you are looking for personal attn this is not your place.
I do like the modern look on the inside, they did tell me about the resort charge at check in, and check in and check out was pretty easy.
We did have to call guest services a few times, once bec of the internet, then bec of the TV which randomly kept turning off, then again bec of the internet, sometimes we had to keep calling back bec there was no answer.
That was kind of a pain to remember to call back since they didnt answer but once they did they did fix the problem.
Seems like everyone had to bring up their own bags and bring them down as well, which is fine by me, but if that bothers you, this is not the place for you.
The pool is really nice, the water slide is fun, the staff is pleasant and friendly.
I did walk along the beach and a lot of the hotels do not have pools, only the beach. I did like having the pool area.
We saw some turtles at waikiki beach from the infinity pool, that was pretty cool.
There is a refrigerator in the room so we got some Island 808 vodka and some mixers from ABC and made some pre going out drinks while we got ready.
Also there is coffee maker in the room and they give you those coffee packet things, and a bottle of water(resort charge) which was nice.
I did like the location a lot, it was walking distance to a lot of things.
There is a Baskin Robbins by the pool and 2 peets coffee shops-1 by the pool and one in the front.
We did go to rumfire for drinks once and the husband got wings, which he did not like and a beer, service was bad there.
I did like that sunburn relief lotion they had on ice by the towel exchange area, I might have to look for that in the mainland as they were in a big bottle and would have been thrown out by TSA so couldnt buy that there since we were not checking in any bags. -
Review from Krysten I.
Honolulu, HI
6/9/2011 1 Check-in Here
I've stayed here a couple times now and have attended a variety of functions in the ballroom.
The rooms are nice, clean and open-feeling. The pool is great, but can get very crowded. Guests wake up pretty early to snag the best pool chairs and hold them for the rest of the day.
Every function I have attended here has served short ribs.....And they are very good. I should find out where to get them on a more regular basis....hmmmmm. -
Review from Jocelyn A.
Newark, CA
8/15/2011
Great location, nice rooms, nice amenities and fantastic view. You can't beat the location -- right on waikiki beach and central to the strip where all the happenings are. Very convenient, especially if you're traveling with kids. Nearby options are endless in terms of what to do and where to eat. High end to low end.
The pools are nice, but it gets crowded, so be sure to reserve a lounger/cabana rental, it's worth it. Same if you want to lay out on the beach. Reserve ahead of time as they only have a few. Less one star for being stingy with their pool towels. You only get 1 towel per guest. They have this system where they give you 1 towel card per person and you have to present the card to get your towels. If you don't bring your towels back, you don't get your towel cards back. I understand the business logic behind this, but as a guest, it doesn't feel good on our end to be treated this way. Never mind the price we pay plus resort fees.
The hotel's Ingredients restaurant/store was super convenient and great for breakfast and take-out. We often grabbed sushi, salad and drinks here to pack before walking to the beach to our rented loungers.
We tried the breakfast buffet at Kai Market. It was okay. The best breakfast we had was at Hula Grill, couple of doors down at the Outrigger Hotel. It's right along the beach, so very convenient and nice walk on the beach from the hotel. Their loco moco is the best we've had so far.
We tried the hotel's Rumfire lounge one evening. Drinks were good, but the food was not great. The ambiance was nice though and the night we were there, they had a live musician playing. Good place to hang.
Overall, the Sheraton Waikiki is great place to stay in Oahu. We will definitely stay here again. -
Review from Elizabeth N.
Honolulu, HI
6/7/2011
Stayed here for a weekend get-away. Overall its a fun, family friendly and BUSY hotel. Awesome pool action for the kids (we had ours in tow) and so close to everything. If you have kids, the pool alone is worth the stay, definitely the best and biggest in Waikiki. And the adult only infinity pool is pretty cool too. Definitely one of a kind.
The service was excellent, every worker here smiled and greeted you when you passed by. And they were all so helpful and seemed genuinely friendly.
We got our room upgraded however, now I see the split of reviews in this place: Not ALL of the rooms were recently rennovated here at the Sheraton Waikiki. Our suite was one of them. Tho it was large with a huge bathroom (dual sinks, walk in closest, foyer/entryway closet); It was pretty bus up. Really stained carpet, mildewy/dirty bath tub, old and beat up furniture. I'm sure it was nice back in 1990.
But the view was fabulous. We didn't plan on staying in our room too much anyways and the space was great considering we had keiki with. Other than this I really enjoyed my stay here.
Pros:
-Service with a smile!
-Kai Market Buffet (kinda pricey but ONO!)
-The swimming pool/ Heloumanu (sp?) Playground
-Location, location, location
-Super close to all the shops and amenities
-2 pool tables in the lobby!
-Spacious layout of the property
-Rocking chairs by the Koi pond
-Large room, lots of space!
Cons:
-Not all the rooms are updated
-Depending on the time of year, it can be a very busy hotel
-The elevators; one button in the middle and a free for all; It's run-as- fast-as-you-can-to-the-elevator-before-it-closes! I made a tourist scream because the elevator doors shut so quickly that my stroller (and son in it) got caught in the doors! They were so nice to help extract my stroller and hold the doors on the next elevator that arrived. Luckily, most visitors have figured this out and we ended up holding the doors for each other....
-The Edge Waikiki restaurant food
Tips:Again, when checking in make sure you get an upgraded room! if that doesn't matter to you,at least try to get a discount. -
Review from Yangfan X.
Bothell, WA
8/1/2011
My review might be slightly biased, as we were upgraded to an amazing one bedroom suite.
Our suite had 2 balconies (one off bedroom, one off living room), 2 spacious double/queens (can't remember which one). The living was huge, with a dining table, and a giant bed/lounge thingy.
Amazing ocean view where you can actually see turtles in the near distance.
Infinite pool downstairs. Didn't eat at the restaurant. Pretty standard private pool + jacuzzi with easy beach access.
Waikiki is a very touristy beach and the sand and waves aren't the best, but that's not the Sheraton's fault. -
Review from Laura L.
Rancho Santa Margarita, CA
7/8/2011
Though the hotels in this area can be a challenge to find it was well worth the confusion when I pulled up to the valet- super friendly, ready to help, able to assist.
The hotel lobby is impressive and the front desk associates are all really nice and chill (what else can you expect in Hawaii?) My favorite area HAS to be the elevators. Once you see it you'll know why. NOT your standard elevator space, my friends.
Our room was large, even if our view was a bit less than worth the price I paid. After a week on the North Shore all I really cared about was the a/c and a floor that wasn't covered in sand. Done and done!
The beds were comfy and I didn't hear a peep coming from rooms around me even though I knew they were occupied. I have two things that make me less complimentary when it comes to our stay: there was a used, still-wet washcloth hanging over the shower bar (it kind of blended in with the curtain so I let it go even though it skeeves me out) and the sheets are like that paper you sit on when you go to the doctors office.
All in all, I recommend this hotel if you are looking for a relatively reasonable stay while in the Waikiki area. -
Review from Stephanie G.
Scottsdale, AZ
6/2/2011
We had an amazing stay here. Everyone was very friendly and helpful. We got upgraded to a partial ocean view because it was ready sooner than the room we had booked which was nice. The pool here is Amazing. It looks right over the ocean so you feel like you never left the beach. they also had an amazing spa and gym. The only thing that made it not get to 5stars was that when I checked in it took forever and they weren't very friendly at that point and didn't explain the hotel at all. Had to find the elevators to my room on my own and the pool and such...but that was the only thing.
It's cry central in Waikiki and easy to walk everywhere. If you are looking for a nice place to stay right on the beach-this is your spot. -
Review from Vivian W.
San Jose, CA
2/3/2011
My girlfriends and I had an AMAZING time at RumFire in the Sheraton a year ago for NYE. The bar and hotel were absolutely beautiful. So when my boyfriend and I were looking for a place to stay, the Sheraton was the first hotel that came to mind. I heard that they had built an amazing infinity pool and recently remodeled. The hotel is on the beach and perfectly located on Kalakaua Avenue. The rooms were pricey that week, especially since it was the week of the Pro Bowl. We decided to go for it...life is too short.
I was a bit worried before getting there since I did see some reviews on Trip Advisor complaining about the small and outdated rooms. Unfortunately they were right. However, the hotel makes up for it in many other ways.
PROS:
- Amazing view, you can't beat it. We did get the ocean front view though, so I don't know how the rest of the rooms are
- Incredible infinity pool
- Awesome buffet breakfast provided daily if you get an ocean view room
- Perfect location
- Lots of shops and restaurants and close to Royal Hawaiian Center
- RumFire
- perfect place to watch the sunset
- All rooms have balconies
- Hotel has highest percentage of rooms with at least partial view of the ocean
- Great service
CONS
- Old and small rooms
- High costs, you are really paying for the location and the fact it is on the beach
- Our room had a tub that was clogged pretty badly
- Drink service at the pool area is slow
You are required to pay a resort fee of $20/night. It is worth it though. You get free in room internet, free self parking, free bottle of water in the room, etc. Note: The internet in the room is painfully slow. Overall, my boyfriend and I really enjoyed our stay here. We had everything we wanted around us. A beautiful pool, view, and bar...we really could have spent our entire vacation at the hotel.
I am not sure I would stay here again though. Don't get me wrong, it is a great hotel. But for the price, I don't think I would come again. I did read in some reviews that people got deals on sites like hotwire or priceline, so that is the better way to go. My girlfriend and I stayed at the Hyatt Regency last year for a better deal and the rooms were bigger and nicer. We had a great view of the ocean too.
If you don't mind how much it costs, the Sheraton is a great place to stay. Just keep in mind Hawaii is expensive enough and you aren't going to spend THAT much time in the hotel room.
3.75 starsListed in: ALOOOOHAAAAA!
-
Review from Amanda B.
1/22/2011 15 photos
***************** REVIEW 392 ******************
Love the infinity pool at sunset, simply stunning view. Located in the heart of Waikiki Beach.
What I LIKE about this Sheraton Waikiki:
- Spacious room,
- Free Yoga & aquarobic classes in the AM with Massimo Italian instructor - he's cute, an Italian accent, nice, and hot body (http://www.massimospor...),
- Convenient location for anything you want to do in Waikiki Beach,
- Infinity pool for 16 & older, which I appreciate!
- When I twit them @Twitter, @SheratonWaikiki, the marketing person does twit me back, woot!
- Live band on the weekend,
- Great concierge service, they email me in advance for all my activities such as canoodling, parasailing, sunset cruise, etc.
- Shawn, the front desk woman, checked me in was really helpful & courteous!
- You can see fire works from the balcony, from the Hilton Village,
- Service is great here from the pool boy to the restos,
- Beach front property,
- Nice ocean view rooms,
- Heavenly beds,
- & the balcony furnished newer chair & table to relax or dry your swimsuits!
WHAT I DISLIKE:
- Can be really noisy at time because it's in prime busy tourist area,
- No refrigerator in the room, this is the only hotel I've ever stay in Waikiki that doesn't have it!
- Plain room, very minimalist decor, too plain for me!
- The single button elevator for all 10 elevators, I don't know which one to come, and when it comes, everyone is fighting over to get it! On the way down, the darn elevator doesn't wait long enough for us to get it!
- $20+ resort fee with include parking, Internet, local call, 1 hour long distance & all, NOT in the room rate! and you CAN'T OPT out!
- The pool is super packed like sardines, even in January month, and I have to show up @ 8AM when they first open, to get the chairs. 8 AM on my vacation ARRRRRR!
- No dresser, just built in with the closet,
- To reserve the 2 chairs cabana for $60 daily use!
- Rum Fire bar is closed at midnight on a weekend?
So for $300 per night in January is not a bad rate, but it's not a good deal either. We enjoy our staying here.
P.S. Much needed trip for my stressful job!Listed in: Hawaii Love
