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Sheraton Phoenix Airport Hotel Tempe
Rating Details »
1600 S 52nd St
Tempe, AZ 85281
(480) 967-6600
Tempe, AZ 85281
(480) 967-6600
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7 reviews for Sheraton Phoenix Airport Hotel Tempe
I stayed here in November for a weekend when my boyfriend was in town. The hotel has been remodled and updated, so it looks very nice inside and out. The room was clean and nice, as all Sheraton hotels are.
The bathroom was very small. The boyfriend and I could not get ready at the same time if we had needed to.
The great thing about the room was the bed! It was so awesome! I spent one night by myself before he got to town and slept great. He raved about it too! Simply amazing bed.
The customer service was great and the staff always smiled when we saw them.
There are two elevator for the guests. They are on opposite ends of the hotel, which is laid out in a sqaure. if your room is in the middle, like ours was, then you'll have to walk a bit far. The hallways were plain, and a little creepy...I've seen The Shining too many times. There is a Business Center area with computers which is nice too, and it was free.
Overall, the place was nice and clean and in the right area. In Tempe, and not too far from Scottsdale and Chandler.
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The rooms are clean, but those A/C wall units are impossible to put up with at night. The hallways remind you of a prison or a mental hospital, and the layout of the hotel is ridiculous given that they only have one set of elevators. You have to do some serious marching to get to your room all the way on the other side; when you've been traveling for 15 hrs straight and dragging luggage, that can be torture. No bell service by the way.
Don't even bother going to their restaurant. The front desk will offer you a "Free Breakfast Coupon", but I wouldn't take them up on it unless you really want powdered scrambled eggs, stale pastries, and freezer burned sausage for breakfast...
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My flight got cancelled so I was treated to this hotel. It was pretty expensive for just one night, but hey, like I said, I was treated! ;)
I checked in like at midnight so I don't know how their food is like. So to be fair, I am giving this place 3 stars from what I'VE EXPERIENCED for 5-6 hours. I don't usually go to hotels at all, but I'm sure there are places with 4 stars and 5 stars... so a 3-star sounds just about right for this place. The organization of the room was very nice. The design and decor was very eye-catching. I've been to places where it's really, really basic, but this place really is up a notch. I really loved the layout of the bathroom, especially the sink! haha. The A/C control was pretty easy to work with, I mean it was just this digital thing on the wall that you can set your desired temperature at. The room had a nice big flat screen as well. That was nice. I think it was HD too.. ???
The service was really friendly, but there is this one thing I want to point out. The lady that was helping me check in, she didn't code the key card. I mean, I'm sure it's like a one time mistake thing, but did it have to be with me?? It was pass 12 AM, I was stuck at the airport waiting for nearly 3 hours. I had a puppy with me that I had to maintain. So walking alllll the way down the hall to the elevator up to level 3 and allll the way down the hall to my room to find out my door did not want to open. I was pretty pissed that I had to go through all that two more times.
But I want to be fair, so like I've already said, it was a little mistake. She was probably as tired as I was from working all day, so I didn't give her a hard time or anything. I was just glad that I finally got into bed!!
They were also very convienent. They scheduled with a wake up call so I would be in time for my schedule shuttle ride to the airport. Overall, this place is not bad at all.
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After the renovation...
Stayed here for three nights - took advantage of the club lounge for breakfast and a pre-drink before dinner. All in all, very clean, staff was nice... However, there was a pair of BIG briefs hanging in the bathroom which I thought was a hand towel... not so good - had to call housekeeping to clean up - they actually changed our room because of it.
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I stay here almost on a weekly basis. for business Here's what I think:
+ Staff is really nice and accomodating. I especially love the Club Lounge staff (Esther and Gloria). They are really the reason why I keep coming back. When I'm sick, Gloria takes extra good care of me and plies me with orange juice or a Sprite.
+ It's relatively close to Mill Ave and close to the fwy.
+ The pool is nice and big.
+ The room is ALWAYS clean. I have never had a problem with insects or things being dirty. The only incident was just one time when they left a cleaning rag on the bathroom floor.
- The AC units suck and are loud.
- The gym is really small (two treadmills, two ellipticals, two bikes, one weight rack) and hot.
- Club Lounge breakfast and evening apps are ho-hum.
I really liked this place. The front-desk staff was friendly and accommodating at check-in and throughout my stay. The room was clean and comfortable, with the legendary Sheraton heavenly bed. I ate in the restaurant for breakfast. The food was good and the service prompt and cordial. The property satisfied almost all of my needs: (1) To find a Starwood property with free parking convenient to the Marquis Theater, where I was attending a concert: The hotel was minutes away from the concert venue, to which I took my rental car, where free, no-hassle parking was available. (2) Computer access: I really appreciated the complimentary computer and printer access in the spacious, attractive lobby--no having to search out some claustrophobic room. (3) To enjoy a day relaxing at the pool post check-out, since my flight back wasn't until 9:30 PM. The pool was beautiful and good-sized. Though this is an airport area hotel, the beauty of the pool and several lounges and tables in the pool area gave a resort feel to it. I enjoyed a beautiful, relaxing day.
What I liked least about the hotel was (1) There are no shower facilities other than the rooms. (How I resolved my problem of getting a shower before flying home after a day at the pool was going to a late afternoon "Latin Impact" class at the closest L.A. Fitness gym, paying the daily fee- I think it was $15 - and showering there. Not only did I get my shower, but got a great workout from a fun class). (2) The pool wasn't heated (would have been nice in March).
Overall, I was very happy with the hotel and would definitely stay there again.
I have spent 2 separate stays here. Ughhh. Although the room was clean and orderly and the service was good, I just can't get over the horrible experiences I had with their food.
Each time I stayed here for business and decided to eat their since it was close to 120 degrees the 1st time and I was kind of in a rush the 2nd time.
I sat at the bar watching ESPN and browsed their menu. I felt like a light meal and decided on their salmon which was supposedly smoked on top of a plank of wood (i forget what kind). I awaited about 45 minutes and became anxious as I hate sitting alone while waiting for food. As I received my plates, the presentation was pleasant. But as I tried my 1st bite of fish, it was entirely dry and detected no trace of smoke for the wood it was sitting on. I was quite disappointed and ate only half the fish.
On my second try, 3 months later, I had to eat again there since I had to pick up my boss from the airport soon. I was in the mood for some steak and decided to order their Ribeye. Again I found myself waiting for 45 minutes, the bartender acknowledged my long wait and treated me to a 2nd glass of scotch which I eagerly accepted. But again I was greatly disappointed in the food. First of all it was not a Ribeye, it was a New York strip which is isn't the end of the world, but the steak was way over done- cooked way past the medium rare I requested. I took only 2 bited of the steak and just finished off the asparagus. The bartender noticed the bad quality of the steak and did comp all my drinks but I did have to pay $30 for probably the worst steak I have ever had. Being that this is in Tempe, I would recommend going to any of the many eateries close to the ASU campus. I learned my lesson and now go to any of those eateries. I will never eat at the Sheraton again.