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Sheraton
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2 reviews for Sheraton
So I like to shop around. I understand everything involved with business expenses, but I cannot justify paying $750 for a room that has a view of the harbor. In so saying, I did Priceline all the way for my trip to Boston.
Out of sheer luck and hard determination, I scored two nights at the Intercontinental for $500 less and at the Sheraton for 1/2 off the advertised rates. I was currently in Franklin, so Milford, being only 7 miles away, was not that long of a drive.
Check-in was late, but the lady at the front desk was helpful and had me on my tired way around 10:00 pm. The room, although not bad, was a clear indicator that I had gone down in the 4 star rating hotel I had stayed at the night before. Carpeting needs a little update as well as the furniture and wall touches. Bathroom was nice, with a long counter and the tub came with a multi-jet stream of choices.
Friday the 13th was playing in honor of the upcoming holiday, so I left that playing in the background as I got settled. Bed was a huge and comfortable King with several fluffy pillows. There was also a couch and large coffee table off to the side. What I felt was lacking, after being spoiled at the Intercontinental, was the absence of Internet access in the room and I was not in the mood to trudge past a bunch of rooting Red Sox fans in the bar to get to the business room to go online.
I slept like a log, so to speak. And when my alarm went off at 5:30 am (even though my brain knew it was only 2:30 am) the bed was so comfortable, that I had no problem getting up to go for a quick jog.
I called the front desk for early check-out and Dan had me off the phone within 5 minutes.
Then I pulled the dumb arse move that many women have done at least once in their lifetime. I took off my ring, a thin platinum band with diamonds I had purchased in Colorado long ago as a reward and left it on the counter. Mother*************.
I had realized this when I sat down for a meeting and looked down at my hand to realize it was missing. I called the front desk and got Dan again, who immediately went to check to see if the ring was still there. He promptly returned my call to inform me that they had indeed located the ring and that it was at the front desk for retrieval.
After a two hour meeting, I sped like a demon back and Dan gave me my ring after going through necessary verification processes, something I was very much indebted to.
3 stars for the decent state of the hotel rooms, but a 4 for customer service. Would I stay here again? Absolutely.
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I'm usually a Sheraton fan. They usually have really clean rooms, decent service. What I love about the Sheraton is really their standardization, and their super comfortable beds. You usually know what you're getting when you're headed here. It's a brand! Not to worry! It's going to be okay.
Except... note the use of the word "usually."
Yeah... this Sheraton really needs to be touched up. And thoroughly cleaned. Heavily cleaned. Has it ever been cleaned??? Forget it - just bomb it and build another one.
We showed up to the hotel for our 3PM check-in. The boy and I were guests at a wedding that was going to be held at the Sheraton, and we knew we were going to get pretty silly, so we were smart and booked ourselves a room. Nice! Boy had just gotten his bonus so he booked us a King suite! Fabulous! Bring it on! Check-in was pretty standard, the front desk people were adequately polite and friendly.
We made it upstairs to our room. Joanna wanted to get a drink and get ready. No problem. Lets drop off our stuff. Umm... was the carpet supposed to be damp and a little rank? And we got to the couch - "sitting room" area... and there was a GIANT white stain on the middle cushion. The boy and I had a good giggle about that, and when we turned the cushion over to hide said white stain, there was ANOTHER giant white stain on the other side! EWWWWWWWWWW!! I know hotels only do a once or twice yearly cleaning of the draperies and couch cushions and comforter (it's true - stick your bare bum on the sheets since you KNOW those are washed every day... and you don't know how many strange bare bums have graced the couch/comforter). But when the stains are OBVIOUS (and stare at you the minute you walk in!), you know you have a problem.
So okay fine. Our couch was dirty and stained. And our carpeting was damp. And the general air in our room was really humid and damp... and the air conditioning just blew hot humid air around and barely attempted to cool it. Whatever. At least the bed was comfortable.
So we go down to the wedding, and it was a beautiful ceremony - the bride and groom were perfect for each other, I cried like a little girl as I usually do a weddings, blah blah blah... The minute we leave the ceremony (being held in the ballroom), we encounter man-who-looks-like-he-was-in-a-car-wreck guy. Seriously - he was unkempt and his face looked like he had been dragged on concrete with it. Not the prettiest guy... and it's the first face we all see when we leave the wedding. I was a bit horrified being like - oh, who's poor uncle is that?? And then, I look down, and see the Sheraton name tag. Umm... okay.
We go to cocktail hour being served... in the front lobby? Well, near the front lobby. Awesome. Lets all wave at the people coming in to check in! And holy cow, look at the GIANT hors d'ouerves that are coming out. Seriously. GIANT. And usually I'm all about awesome portion sizes, but this was not one of those times. I wanted to march my ass into the kitchen and grab one of their knives and start cutting up the the hors d'ouerves into BITE SIZE pieces as it should've been. But I held back my bitchy food service side, plastered on a smile, and proceeded to drink heavily.
I don't know what the banquet chef was smoking, but it must've been damn good because the meal that was later served at the reception was... awful. We sat down to a lovely fruit salad. Yum! Only... fruit salad must've been made days ago, since the only fruit in the salad that tastes like fruit was the grapes. Everything else tasted like old man's sweat. *Shudder* Needless to say, fruit salad remained UNTOUCHED.
The Caesar salad came dressed. Great! I love a good Caesar salad! Only this salad was dressed oh, five hours ago, so all of the greens were wilted and the croutons were saggy. My order of prime rib came perfectly cooked. Awesome! Horseradish sauce was brought to the table after everyone had already polished off their meal.
Seriously - it was one of the worst meals I've ever had in my entire life. And I know how hard it is to do banquets - I've worked as both a banquets chef and a banquets server. I used to manage catering for god's sakes! And every time a debacle of a course would come out, I wanted to run back into their back of house and be like: WHAT... ARE... YOU... DOING???
And oh yes, the topper came when we all moved into their bar for the "after party" after the reception was over. The bar was packed, which was understandable - a wedding had just let out! I ordered 2 beers, and was charged $12.75. Umm... excuse? How do you price a beer in that it's priced at $6.375?? A half a cent?? So whatever, I gave her a twenty... and she doesn't come back with change! I later flag her down, and go - lady, where's my change? And she says... "oh, I'll get that for you when I have time." WHAT??? EXCUSE ME?? I was flabbergasted!
The WORST Sheraton I've EVER been to. Stay somewhere else... seriously.
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