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Sheraton Inner Harbor Hotel
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300 S Charles St
Baltimore, MD 21201
(410) 962-8300
Baltimore, MD 21201
(410) 962-8300
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7 reviews for Sheraton Inner Harbor Hotel
Plain and simple: Satisfied with my stay. My room was nice, the bed was comfy, the concierge was very helpful (thanks again Rena!) and the rest of the staff accommodated where they could.
If in Baltimore, and on someone else's tab, I would stay here again... very easy to get to, within walking distance of plenty of restaurants and things to do and the neighborhood seemed pretty safe.
messed up my reservation for a king bed room, got double beds. Fortunately a friend of mine also got shafted in the opposite way so we ended up trading rooms, being right down the hall from eachother.
The hotel itself is nice, but the beds weren't doing it for me. I woke up with extremely tense shoulders each morning of my stay.
Only convenience is it's location and connection to the convention center. Otherwise I'd definitely stay at the hyatt or the bran new hilton next time.
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One of the bad things about traveling from the West Coast to the East, is arriving late at hotels and getting a bad room. Since I'm Gold Preferred Guest at Starwood, and also had called ahead about my room, I wasn't too worried. I should have been.
Arrived after midnight, and first impression: no one outside to help with car or luggage. Once inside, second impression: small lobby and boring!
Nothing got better at the front desk. When I inquired about possibly getting a better view, I was told that it would be $15 extra for a view of the Inner Harbor. Come on - as I said, I'm Starwood Gold, and have been Platinum for years - I have NEVER been asked to pay extra for a view. In Hawaii, Sheraton upgraded me to Ocean Front, no charge and in Seattle, Westin gave me a connecting second room for a friend for 3 nights of my stay for FREE! So maybe I'm spoiled, but it seems pretty ridicuolus to pay $15 more a night to get a view of the Inner Harbor - it's just Baltimore guys! And the woman behind the counter is so sticky sweet fake nice, that I want to throw up as she tells me this.
So I get up to my non-view room and it's an "accessible" room. So it's great that hotels have these rooms for people that need them, but they are also the rooms that when they are not needed are passed off on the unsuspecting victims. The bathrooms are funky - weird toilets and showers and all that. So not only do I not get a room with a view, but I get the lowest room on the totem pole of rooms. I go back downstairs, I almost cry, I spill a diet coke - and suddenly a room with a view magically appears, no extra fee. Why couldn't we have skipped the drama and went straight to this room?
So at least I have my room with the view now, but this hotel still needs help. The staff all seems like they are just going through the motions. The room looks like it has some new furnishings, but it's not super clean - there was even dust on the blow dryer. And the bed is supposed to be "Sweet Sleeper" but they don't compare to the Marriott beds that make you sleep in and never want to wake up.
And where are all the amenities for frequent travelers? Marriott has: bonus points at check-in, upgrades (hint hint) and a concierge level. What is Sheraton bringing to the table? Come on guys. pony up!
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I stayed here as part of a Starwood Free Weekend Reward Bonus. Its located right near the Inner Harbor (which was the whole purpose of my trip). The room wasn't spectacular, but the king bed was comfy and they did have a flat screen (I just wished the room had a refrigerator to preserve my leftover crabs). Overnight parking was $24 (unlimited in and outs).
I was staying here for a short business trip. It was a particular comfortable stay at this hotel.
On the day of arrival, I called to confirm my room (I have too many bad experience that they give away your room for late arrival). I told them I probably would be arriving late, front desk said that's fine, my room would be available when I arrived.
Of course, when I got there...they ran out of the room that I reserved, the only room left was a room with a queen size Murphy bed. I was so tired, didn't want to fight, I just took what they gave me.
The room itself it's a large suite (it's a dining room which was an extension from the next suite). It had a dining table, two couches, big screen TV, small kitchenette, bathroom and the Murphy bed.
Since it was a extension room from next door, there was a connection door, which did not blocked sound that well and I could hear the family next door.
I laid down on the Murphy bed and watched the Celtics final game on the big screen TV, and I started to notice this humming noise from the vent/AC in my room. I knocked on the vent couple times, and the humming noise sorted stopped. I didn't notice it as much once I fell asleep that night, but I woke up couple time the next night cuz it was bugging me.
I finally called front desk at 5am, and they sent maintenance immediately to check it out. Maintenance opened the whole vent, changed the filter, and just left the cover off in order to avoid the humming noise.
When I checked out, I told front desk about my complaint of my stay. She said "okay", not sorries or anything. I called back later to talk to supervisor, she apologized about the inconvenience and gave me some extra award points.
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Before we go on, I have to say that Priceline rocks and the whole "name your price" thing is great. This is only the 2nd time I've used it, but I will probably use it from now on.
With that said, the Sheraton Inner harbor is a pretty good hotel with good service. The rooms were clean and we had a pretty decent view. Its location was excellent for all the tourist trap stuff.
Right before we checked out some guy was having trouble with his keycard. He asked us if we could help... he had the card oriented the wrong way... but even after getting that right, he couldn't get it to open. "Be more assertive" was the next thing that blabbed out of my mouth. I had no idea what I meant, either, but after hesitating for a moment, he inserted the card like a man and the door opened.
Yeah... that's why they pay me the big bucks.
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In my lifetime, I've stayed at a good number of hotels and I've had some fantastic and some disappointing experiences. This Sheraton would be on my top three of disappointing experiences. Lets begin with the bell hops, I pull up to the hotel entrance and instead of greeting us, he comes to me and asks me "do you need any help?" Lets see, I have a toddler, my wife, two pieces of luggage and a few other smaller bags. I would say a little help would have been nice. I say yes and then he proceeds to load our luggage. Actually I load it myself and he just watched. He proceeds to wheel the dolly to the lobby and instead of keeping an eye on it he just puts it next to a wall and walks away. If my wife didn't keep an eye on it, it would have been easy for someone to take a few of our items.
Now for the best part of the hotel. The front desk. I have never met such a misinformed, incompetent and full of attitude front desk attendant in my life. We approach the desk at 5pm to check in, and we reserved three rooms. Please keep in mind that check in is 3pm. The front desk attendant that was helping us (or should I say not really helping us) tells us that our rooms are not ready yet. I asked her what time check in is, she proceeds to tell me that its 3pm. I tell her its 5pm, then she proceeds to tell me that the 3pm check in is upon availability. I think to myself, is she serious and then I proceed to ask her if she was kidding. She says that she's serious. I asked her where in the documentation it states that it is "upon availability" she looks at the reservation papers and doesn't know so she asks her colleague where it is. They proceed to point to a little footnote looking for anything that can be related to the nonsense that she uttered and she proceeds to point out something that has nothing to do with reservations. I proceed to tell her that, the statement that she pointed out has nothing to do with our conversation. She says there is nothing she can do. In these situations, the front desk attendant would be apologizing for the inconvenience and would ask if we would like to grab some drinks at the bar while we wait for our rooms to be ready. But here, all I get it is attitude and a person who insists that the 3pm check in is only really a guideline and if your room isn't ready by the time you arrive after check in time your are SOL but you still have to pay the full room rate. While the conversation is still happening, miraculously the three rooms we reserved are ready. This place really is a shit show. This could have all been avoided but I guess they wanted to test me on whether I would bitch or not about the rooms not being ready two hours after check in.
The room: Crap, crap and crap. For the rate we were paying for the less than 350 sq ft. rooms totally not worth it, it was old and somewhat stinky. Bath room smelled of mold and the ceiling had some water damage. You definitely want to keep your shoes on in the room. If you're walking around barefoot you'll most likely contract some type of foot fungus. Not much more I can say about the room, but not worth it.
There was one incident that stuck out in my mind that really annoyed me more than the front desk attendant. A young boy was walking to the revolving door but I guess he was caught between the door and the wall of the doorway and he seemed to be in pain, crying, tears, yelling the whole bit. The parents were helping him up and consoling him. There were two porters/bell men about five feet from this incident and all they did was stand there and watched. Instead of going over and helping and asking if they need assistance. They just didn't care and looked over as though its not worth their time or effort.
Unfortunately this place suffers from ill-trained, lazy employees. Of course this is a blanket statement and there are exceptions. But from the the people that I've dealt with and experienced this is my take on the hotel. The porter that helped us down with our luggage was pleasant and informative, as he asked us how our stay was and we talked about local restaurants. He helped us to our car and the lobby attendant helped load our car. I was thinking to myself just as I was leaving the service got better, unfortunately it had to start off so poorly.
I usually don't write this much as I have better things to do, but I wanted my experience here was spectacularly underwhelming. Spend your hard earned dollars somewhere else where they appreciate you.
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