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Sheraton Crescent Hotel
Rating Details »
2620 W Dunlap Ave
Phoenix, AZ 85021
(602) 943-8200
Phoenix, AZ 85021
(602) 943-8200
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8 reviews for Sheraton Crescent Hotel
Would definitely return to this hotel. Nice accommodations for my 3-night stay. Was here on business. The room was spacious and had a nice view. Bathroom didn't have a fan, which is always a nice thing to have...but it lacked this feature, unfortunately. Everything was in fine working order. The bed was very plush and they provided plenty of pillows. Additionally, the downstairs bar was great and served up some great appetizers and drinks. The entire staff from check-in to check-out were extremely friendly, knowledgeable about the surrounding area, and cordial. The driver, Danny, was extremely helpful in providing good area information. This hotel provides a complimentary service to offer their shuttle to any location within a few-mile radius (I believe 5). He took myself, and my colleagues, to various restaurants in Phoenix and picked us up very promptly.
Only thing I would change is their room key. It's pretty odd the first time you use it. Basically, the door handle on your room is obsolete and only there for looks. In order to open the door, you need to turn the key very hard and push the door open. A bit odd at first, but like many things, you get used to it. Would definitely advise updating to using the card system.
The other helpful feature is their little convenience store/gift shop located inside. I was able to pick-up juice, a pastry, snacks, the paper, etc. every morning. They also have a full service Starbucks inside.
All in all, a great experience. Thanks!
This is probably the worst Sheraton property out there. Hotel's just old and rooms aren't very well maintained or cleaned even though maids do a pretty good job everyday.
I've stayed maybe 5 different times on the bottom floors of the hotel and on the top (SPG Platinum) floors and there isn't much difference.
YMMV
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I have never stayed here. The pool however is quite nice and they even do swim in movies in the summer. my parents use this as their mini-vacation place for the pools and great room rates.
It is a little older and a little run down but still a very decent place and the staff has always been very friendly when I am there.
I recently went to the bar there seeing as how I live in the apartments that share the parking lot and had a martini. Never have I had an old guy ask me how dirty I like it nor did I think I would appreciate the question so. "Very dirty," I replied.
The bartender was a super great guy and chatted with me a bit. He would get 5 stars if the review were for him.
The gin martini was 7.50 a bit steeper than I generally care to spend by myself in a place that is simply not all atmosphere but what the hell for the occassional after work coctail it will do.
The bar is small and was not busy at all. I will return but it definately won't be my go to place until I am ready to hit the pool. Not sure if I have to sneak.
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I haven't stayed here, but my friend just had a wedding reception here and it was rather nice. The parking lot was a bit hard to find but plenty of parking in the structure. The reception area is nicely decorated, clean, and pretty. The banquet hall was spacious, simple but beautifully decorated tables and linens, centerpieces. The ceiling had ornate glass explosion style art pieced lights that were very pretty. It really gave the room a warm glow and a bit of excitement. The cake was on a small stage which I thought was rather cute and a huge dance floor, with speakers and lights for dancing. The food was pretty good and the staff was very nice. Overall a nice banquet place.
I have stayed at my fair share of Sheratons, and other higher and lower caliber hotels. From a Sheraton, I expect a great bed, decent cheeseburgers, room service, and a friendly staff. I usually get great service, and it's a welcome respite from a challenging journey......
Then I cam to Phoenix. The front desk staff when I checked in was snooty and not friendly and very unwilling to accommodate a minor request to keep the charge on the card i used to book the room, rather than putting it on a different card. They refused to do it. Here's the ironic thing. If i had failed to show up, they would have had no problem charging the card for one night's stay, per their cancellation policy. I am going to chalk up the bad service to one off night at an otherwise reliable chain.
Here's the other funky thing....The hotel keys were metal, but they don't have grooves like a regular key. They're electronically coded. Odd. Very Odd.
The best part was I had a HUGE shared balcony off of my room. Since I was there about 12 hours, I didn't really get to enjoy it, but that would be cool for a longer stay.
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The hotel itself is a little bit on the older side with rooms that probably should be updated soon. The place finally got wireless about a year ago. There is an executive lounge on the 7th floor for free breakfast and dinner snacks for premium members. There's a decent sized pool out back that's long enough for short laps.
Location wise it is off of 17 and Dunlap so quick highway access.
But none of these obviously stand out compared to the slew of resorts around town. However I think the service is very good. I stayed here for about 6 months or so while I was on a project. I returned to the place after a year and the front desk still remembered me by name! Amazing. Anyway friendly staff, affordable and convenience get this place high marks.
3 stars for the hotel
-1 because it doesn't live up to a Sheraton standard...
This is an old run down Sheraton. Still a nice place to stay, but it needs an update.
Nice pool btw...
On the whole, I'd say this Sheraton is pretty average - not exactly a resort, but not an airport hotel either. The club lounge leaves a little to be desired in the afternoon, but the breakfast is decent. Plenty of free parking, and the gym is on the nicer side (individual televisions in the machines!). Definitely one of the nicer hotels in the immediate area (Scottsdale notwithstanding). You could do much worse for business travel.
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