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Shadyside Inn Suites
Categories: Event Planning & Services Hotels Hotels & Travel Hotels Home Services Real Estate Apartments Hotels, Apartments [Edit]
5405 5th AvePittsburgh, PA 15232
Neighborhood: Shadyside
(412) 441-4444
- Hours:
Mon-Sun 8 am - 10 pm
- Price Range:
-
$$
- Accepts Credit Cards:
- Yes
- Wi-Fi:
- Free
9 reviews for Shadyside Inn Suites
9 reviews in English
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Review from Matthew L.
Champaign, IL
7/2/2011
LOVE it.
We travel through Pittsburgh at least twice every year and have stayed at MANY hotels in the area, from 2-4 stars. The Shadyside Inn has now become our #1 choice in Pittsburgh...for the following reasons:
1. Location - we like to go out and eat/drink in Shadyside because it's cute, safe and full of good-looking folks.
2. Price is great value considering the high rent of the area and proximity to Shadyside shopping and colleges.
3. Generous size of rooms and cleanliness... enough said.
HIGHLY recommended.
Minus one star for old plumbing and air systems,but they aren't inconvenient or unpleasant at all, just 'full of character'. -
Review from Jonah W.
1/13/2012 1 Check-in Here
It's with some regret that I rank the Shadyside Inn Suites so low. We were there for just one night, and overall the accommodations appear quite pleasant.
For starters, we arrived at the office to check in and the gentleman in the office was on the phone. Although we stood there for at least five minutes while he finished, he never made any attempt to look at us, or indicate that he would be with us as soon as possible. As we waited, several other staff people passed us in the office, and never acknowledged our presence. When he finally got off the phone, he was very pleasant, but never even acknowledged the fact that we had been standing there waiting.
Even though it was almost 1p, we were told that our room was not yet ready, and that it might not be available until 4p, which was the "guaranteed check in time." I indicated that we had been on the road for hours and we had an important function that evening, before which we really had hoped to catch a short nap. I asked if he could please get us a clean room as soon as possible, and he said that he could call us when the room was ready. To their credit, they did call us within about 90 minutes.
Our room was essentially a small studio apartment, with a bedroom/sitting room, kitchenette and bathroom. When we entered we were practically assaulted by an overwhelmingly strong smell of some sort of floor or room cleaner - perhaps an artificial lavender scent - so strong it was like walking into a Bath & Body Works. Almost immediately my partner developed a bad head ache and we had to leave the door open for about 20 minutes to air it out. Though the scent diminished a little, it remained strong for the duration of our stay.
The furniture was modern and the room well laid out. It included an open wifi network, a rather large flat-screen tv connected to basic cable, a queen sized bed, a large arm chair, and a dining table with chairs. There were a few tacky prints on the walls that appeared to have been designed by some Thomas Kinkaide wannabe.
As it was January, it was rather cold out, and so we sought to turn up the heat, which was provided via an old radiated steam heat system in the bedroom/sitting area. There was no wall thermostat, so we had to fiddle around with the knob at the base of the radiator, but as anyone who is familiar with those older steam systems, they're touchy and hard to control. There was also a radiator unit in the bathroom, but it didn't work, which meant it was rather chilly when you stepped out of the shower. The entire evening we found ourselves trying to adjust the heat in the main room, and often opening the window just a crack, to compensate for excess heat, or closing it to allow the heat to build up again. It was bad enough that neither of us got a good night's sleep, because we found ourselves either sweating or shivering, and the temperature never evened out.
I had some work to do while we were there, so after dinner, I sat down to use my computer and the wireless network, but at about 10P, the network shut down, and didn't come back. I called the main office, only to get a voicemail saying that they were closed; there was an emergency number, but I didn't feel that I wanted to go to that trouble. I kept checking periodically, but the wifi didn't come back that night. In fact it wasn't on the next morning when I woke at about 7A. I called the office again, but the same voicemail was still on, and still again at 7:30A and at 8A. Finally after I got out of the shower at about 8:30A, the wifi was back.
The final straw occurred as we were leaving. There was no elevator in the old building, so we had to use the stairwell. Apparently someone had mopped the stairs, but good, shortly before we left our room, and they were slippery and wet, but we were not aware of this, as there was not "Caution Wet Floor" sign, and the stairwell was not illuminated enough to be able to see quite how wet the floor was. As a result, on the very first step down, my foot slid out from under me, and I landed hard on my backside. Fortunately I wasn't hurt, though I did spend several days with soreness afterward. When I stood up, I realized that the floor had been so wet that in the 2 seconds I was on the floor, my jeans were soaked through to my undies.
When we got to the office to check out, the same gentleman who checked us in was attending the desk. He asked how our stay was, and I limited my comments to my recent fall. He apologized perfunctorily and made a note, but said nothing else.
As I said in the beginning, I am sorry to give this low rating, because the place looks like it could be darling. In fact, when we were checking in, we saw they had received an award in 2009 for being Piuttsburgh's "Most Romantic Getaway" spot from the local independent rag. Nevertheless we experienced too many frustration, and we will not go back if we find ourselves in the Steel City, nor are we comfortable recommending it to anyone else. -
Review from Emily K.
5/16/2011
Our two-night stay at the Shadyside Inn involved three suites and was like a god damn roller coaster ride.
First of all, it's a bizarre concept with a bizarre aesthetic. Our suite was essentially a small apartment in a decrepit, tacky building across the street from the main facility. After somehow making it up the steepest driveway of all time, and somehow stumbling across our rooms in the completely unmarked hallways, we actually found that they were quite nice looking. Felt very much like college dorm rooms - but they were serviceable and clean.
Too clean - it turns out. After we had barely settled in, my cousin came running into our room screaming like a banshee holding out hands covered in soap. "IT'S NOT COMING OFF! IT WON'T COME OFF!" Turns out every single piece of brown furniture in all of our suites was covered with furniture polish that stained our clothes and stuck on our hands.
We called the office, and were put on hold for ten minutes. Finally went over across the street, and the staff ended up being very gracious. Apologized profusely, offered to pay to have our clothes cleaned, and removed the guilty furniture from our rooms. Everyone received an apology letter explaining the oversight. We received special attention as the first guests to fall prey to this cruel trick, and received a handwritten apology from the management and two bottles of cheap merlot.
Everything else went smoothly until check-out day. We were heading to a college graduation ceremony and intended to drive, but were forced to walk due to the Pittsburgh Marathon route. When we called the office to ask if it were okay for us to leave our luggage in our rooms until slightly after check out time (HALF AN HOUR ONLY), they flat out refused to allow it.
After shit-fits were thrown and our varnish-debacle resurrected, they allowed us to leave our cars in the lot with the luggage in the trunks, which they initially tried to refuse permission for us to do.
Needless to say, we did not leave happy campers.Comment from Matthieu P. of Shadyside Inn Suites 6/3/2011
We're incredibly sorry for the difficult experience you… More » -
Review from Robi P.
Davis, CA
6/21/2008
I won't go into the details or why we were at a hotel when visiting my family back in the 'burgh- oh wait you have a family too? Then no explanation is necessary.
There's not a lot of choice as far as lodging in the East End of Pittsburgh so it was a great move to take a couple of old apartment buildings on Fifth Ave and convert them into hotel suites. There couldn't be a better location than here.
The suites are nicely furnished with complete kitchens. They offer limited shuttle service (three mile radius) with advance notice. We didn't see them or ride them, but they have loaner bicycles available for unlimited use. Coolest thing ever? Likely.
The (window mount) air conditioner struggled to keep up at night and it wasn't particularly hot out. Maid service was spotty and the towels were not very plush.
$99 (+$14 tax...) a night was a great deal. It's not luxurious but this is Pittsburgh. Free bikes?!
cool. -
Review from Jon D.
Philadelphia, PA
11/18/2008
This place is great. We stayed 2 nights and had a very good stay. The room was very clean and comfortable - you basically get your own apartment, which makes for a very relaxing stay. The service is great - they give you muffins, coffee and juice when you check in for your room. Location is great also. We stayed in the back building which was only two blocks from the very cool Walnut Street shopping district.
Overall I'd absolutely stay there again. The only downside was that the heat in the room was up pretty high and we couldn't figure out how to turn the heat down (no room controls). Otherwise a great & very reasonably priced place to stay. -
Review from Vin R.
Columbus, OH
Updated - 6/14/2010 8 photos
Update... Shadyside Inn refunded the charges from our stay.
They report they are adding staff and upgrading their facilities.
In response to the manager's comments: As I noted above, they refunded our stay. The TV cabling is exposed... perhaps not as dangerous as exposed electrical wire, but not something to be particularly proud of if you consider yourself to be a business built on customer service and the impression of luxury.
The "ongoing" repairs in the hallways were not touched during our (middle of the week) stay, so one must wonder about the urgency of those repairs.
The building we stayed in was not full. Why did they put my family in the oldest, most dilapidated room?
As far as moving to a different room, any one who has traveled with children would know how difficult it is to move from one hotel (or hotel room) to another. We arrived after a 3+ hour drive at 5pm in the middle of a thunderstorm with a very tired and cranky toddler. Given the relative level of competence at the front desk at the time of check in, we weren't confident that any room we would be moved to would be any better.
I stand behind my review. If I could give the place zero stars, I would.1 Previous Review: Show all »
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6/5/2010
Do you remember the crappy apartment you rented in college or grad school? The one with the bad a/c… Read more »
Comment from Matthieu P. of Shadyside Inn Suites 6/14/2010
We take all of our guests' satisfaction very seriously, and… More » -
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Review from Janet G.
Athens, GA
10/8/2008
I LOVE THIS PLACE. It is less expensive than area hotels: for less than the price of one normal hotel room at a hotel located in a less desirable area, you get your own apartment nestled comfortably in Shadyside. You really become a resident of the area and don't feel much like a guest.
The customer service was great over the phone. We were given the university rate for the room due to my father's affiliation with Pitt, and that made a good deal even better. There's fancy cable, enough room that a family of four won't trip all over each other, and one of my favorite hoods within a short walking distance. I LOVE THIS PLACE.
I recommend it without reservation. Truly. -
Review from Tony C.
Silver Spring, MD
11/4/2010
Great location but low on amenities. HVAC system is ancient and the noise factor on Fifth Avenue is problematic. The price is nice but that's all I can say about the positive.
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Review from Rachel M.
State College, PA
10/28/2009
My parents and sister stayed here for two nights on our most recent trip to Pittsburgh, and I joined them for our final night. Their suite was clean, and came with some much-appreciated extra amenities, like cookies (brilliant!) and fruit and expanded cable. They're located right next to Walnut St. and a bus stop that'll take you to Pitt/CMU and to the downtown. Our only complaint, via my mattress-picky father: soft mattresses. Everything else was just lovely, and definitely not generic or bland like chain hotels.
