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Serendipity 3

3 star rating
based on 711 reviews

Category: American (New)  [Edit]

Neighborhood: Upper East Side
225 E 60th St
(between 2nd Ave & 3rd Ave)
New York, NY 10022
(212) 838-3531
Nearest Transit:

59th St-Lexington Ave (4, 5, 6, N, R, W)

63rd St-Lexington Ave (F)

Attire:
Casual
Accepts Credit Cards:
Yes
Parking:
Street
Price Range:
$$
Good for Groups:
Yes
Good for Kids:
Yes
Takes Reservations:
Yes
Delivery:
No
Take-out:
No
Waiter Service:
Yes
Wheelchair Accessible:
No
Outdoor Seating:
No
Good for:
Dessert
Alcohol:
None

711 reviews for Serendipity 3

Review Highlights   

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"The frozen hot chocolate was rich and creamy, and was overall good." (in 438 reviews)
user photo
"Highly recommended -- the Forbidden Broadway Sundae." (in 19 reviews)
user photo
"oh my, and the peanut butter pie was delectable as well." (in 63 reviews)
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Sort by: Yelp Sort | Date | Rating | Elites'
Photo of ryan h.

 

51

104

ryan h.

Los Angeles, CA

3 star rating
11/29/2009

This place must be surviving on its frozen hot chocolate and the popularity of the movie with the same name... because it certainly is not wowing anyone with its over priced food and terrible service... I used to take people here when they would visit me in the city, but I have since stopped this tradition... Partially because no one wants to pay $20 for a small portion of crappy pasta, but also partially because we have all heard one too many health violations...

If you are visiting NY id say maybe swing by on a tuesday at 3 when the wait may be less than an hour and grab a dessert. (I heard that rat poop cant survive in frozen hot chocolate anyways). The decor can be fun, you will feel a bit like you are Alice in wonderland, until you remember that the cockroach sitting next to you cant talk....

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Photo of Mari H.

Elite '09

87

196

Mari H.

New York, NY

4 star rating
11/22/2009 2 photos

Let's start by stating the obvious and getting it out of the way: Serendipity is 3000% a hokey tourist pigpen nightmare and no, you couldn't pay me to walk into their kitchen.

Whew. That feels much better.

What Serendipity does offer is a wet dream for a certain demographic - females who like things that sparkle. Guys on the other hand could give a rat's patooty so save them the 4 hour wait and tiny chairs and let them go to ESPN Zone in Times Square while the estrogen charged get their frozen hot chocolate they "MUST" have.

Serendipity is one of many stops on Mari's Grand Christmas Tour and I'm not about to quit on it now. I've tried the frozen hot chocolates and all the sundaes; it's wrong to charge $15 for some silly scoops of ice cream, but they are delicious. On this most recent visit, we got the "Can't Say No" sundae which has humble pie in it. I don't know what humble pie is but ours included lots of peanut butter. It is sweetness in complete excess but if you're not going to live on the edge (of diabetes) then give up now. Don't get anything else but dessert at Serendipity. Skip the overpriced savories.

Now, I heard a rumor that Serendipity closed for a period of time not so long ago due to health inspections. And I heard in this rumor that it was NOT pretty, as in roaches and rats and flies, oh my. And it happened twice. And it wasn't a rumor, it was real. Ugh.. yah. But look, Serendipity, you're open now and I really hope it's because you cleaned up your act and didn't pay someone off, so I'm just putting it out there, kay? No more elephant in the room. ...Friends? Friends.

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Photo of Jeena M.

 

9

8

Jeena M.

New York, NY

2 star rating
11/21/2009

Yeah, not so much.  The desserts are obviously their forte but even those are just eh.  I've had much much better, in a place that also skyrocketed to fame by a movie as well.  If friends are in town and you are in the mood for a dessert place that was featured in a movie, head over to Cafe Lalo instead.  It was in "You got Mail" and it's friendlier and infinitely yummier with a vast array of desserts that do not disappoint, whether you are in the mood for rich cake or a fruit pie.  

Needless to say, the actual food Serendipity offers is overpriced and far from delicious.  You can get better quality for half the price at a diner.

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Photo of joyce l.

Elite '09

23

118

joyce l.

Foster City, CA

4 star rating
11/21/2009 1 photo

This is the first time I had come to serendipity during the colder months. I absolutely LOVE LOVE LOVE the big fluffy pink Christmas tree with the white snowflake sphere lights. We were the second couple seated when they opened so we got to sit next to this tree facing front at everything that was happening in the restaurant. I think it's the best seat in the house

Having said that, the food is overpriced. Portions don't match the price tag. Having said that, no doubt their desserts are sinful and will cure even the PMS blues, so maybe it's worth the $$. The food, however, overpriced. My husband got Summer Bries sandwich which I think is the best on their menu. A slice of pumpernickel bread with raisins topped with lots of smoked turkey, apple slices and chunks of melted Brie. yUM!! also came with a side of salad. I had the vegetarian chili omelet. It was ok...  Frozen hot chocolate is still the purpose of my visit, and boy is it worth every single bloody calorie that is going to stay on my hips!!!
Our server was great, friendly, funny and high energy. However the kitchen is slow. We waited 35 minutes for the food even though it was one of the first orders in.

I also noticed that all the waiters and busboys are male, slender, good looking males wearing skinny black pants and equally snug t-shirts. Just thought I'd throw that in if you like that kinda thing ;)

This place has truly gotten more popular since it was in the movie but it has always been popular. Visit at an off time or get in line 15 minutes before they open. Not worth and hour + wait

Still a winner. Will always stop in for a frozen hot chocolate when i'm in town.

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Photo of Sirita W.

 

2

10

Sirita W.

Brooklyn, NY

3 star rating
11/30/2009

Its all about the decor at Serendipity 3, especially this time of year. The food is pretty good, the staff is friendly and the place is adorable. Dylan's Candy Bar is at the end of the block  a perfect place to end up after a great brunch at Serendipity. *Its best to make a reservation as the wait on  a Saturday is at least 1.5 hrs. The Frozen Hot Chocolate does live up to the hype, perfect for sharing!

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Photo of Jenn K.

 

8

15

Jenn K.

Rose Valley, PA

3 star rating
11/13/2009

We waited over an hour on a blustery March day - midweek I might add.  With dozens of unassuming tourists trying to wait thier hour or more in the 2x3 foot "waiting area" - we took the risk of missing our slot and went down the street to Dylan's Candy Shop ( what a COOL place BTW!).

  After we were seated upstairs in the cramped back dining area, I took a moment to check out the amazing remnants of once beautiful architecture and decoratively festooned chandeliers.  I was taken by the decor, not bowled over though.  It was even harder to love it once you opened the menu and saw the prices for the casual fare.

  I think this place has gained fame from a time long ago when a handlful of notable people snuck in here and there.  It needs an overhaul of fresh clean paint, stable table and chairs and a placemat might be nice when you are paying $75 for lunch for two people.  

  Do try the frozen hot chocolate though - it is tasty and a piece of nostalgia that I will gladly spend $8 for.  And I think we left with a package of "do it yourself" frozen hot chocolate mix and a Space Invaders Ice Cube Tray...
 
All in all, I'd take my kids there someday for nostalgia sake but I wouldn't make it a regular stop.

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Photo of Stephanie W.

Elite '09

603

669

Stephanie W.

Oakland, CA

2 star rating
11/11/2009

It's legendary.  Okay, I get it.  It was the star of a John Cusack film.  Jackie-O sipped her afternoon tea there.  Whoopie.  None of that interests me.  
Frozen hot chocolate?
Now THAT interests me.

I had a fun, romantic little post-dinner date here with my honey on our last trip to NYC.  It was our first time there and luckily we walked right in, no waiting!  
The shop is a bit much, lots of tchotchkes, a little overwhelming to the eyes.  But once you sit in the back, at the cute tables and order-up from their menu of all things sweet and yummy, you would think that all else would be forgotten.
Nope.  The only thing I wish I could forget was the utter disappointment of the frozen hot chocolate experience.  It was terrible.  Hershey's chocolate milk - on ice.  Crunchy ice.  Not even shaved ice.  It was bland and not worth the price tag.

What a bummer.  I was really hoping it would be something special.  

The one cool thing of the night -- the people in the back (kitchen) had Wilco's, Yankee Hotel Foxtrot, playing from beginning to end.  
2-stars for their musical taste!

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Photo of Cynthia D.

Elite '09

24

180

Cynthia D.

Astoria, NY

3 star rating
11/12/2009 2 photos

Of course Serendipity is a bit overrated but if you're showing some friends around from out of town, have some patience b/c you might actually enjoy your experience here.

I've been here plenty of time during college and done the whole waiting 1+ hrs and I've also been here a few times when there was a short wait.  It really depends on when you come.  The weekends and the holidays are the busiest and besides that you can pretty much be seated in 20 min.  Luckily, now when I come, I have a friend who works there and sometimes she will hook me up with a reservation and a discount (yay).  

Food is really pricey and there's a $8 minimum per person(it's been raised?).  I've had the chicken pot pie, fried chicken, burgers and omelets.  Food is good but not out of the world amazing. The portions are pretty big so you will be full.  The frozzen hot chocolate is ok, I'm not really into sweets so I usually just eat a bite or 2 from a friend's order.  The big winner is the forbidden Broadway.

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Photo of Liz L.

Elite '09

51

128

Liz L.

San Jose, CA

4 star rating
11/18/2009

Frozen hot chocolate? WTH is that?? I bet that's what everyone thought before they ever got to try it.. and for $9 it was well worth the try.  Luckily we got seated right when we got there... maybe because it was 8 minutes to closing and there wasn't a line.  The server also informed us of the $8 minimum each person had to spend but since they were closing they just let us order 2 frozen hot chocolates for our party of 5.

The inside of the place is like a little girl's fantasy.. a pretty pink lighted tree, bright colorful decorations, and it had a fairytale feeling to it.  They also serve other types of dessert and food as well.  Glad I finally got to see what all the hype was all about.

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Photo of Rei C.

 

1

6

Rei C.

Greenwich Village, Manhattan, NY

4 star rating
11/7/2009 2 photos

Don't believe in lines! If they tell you to wait for an hour or so, just give them your name and .. stay right there!!! Usually smb's leaving unexpectedly early and here you are - smiling and happy!

Frozen hot chocolate is worth trying!

All other deserts taste the same as in any other good bakery...all the coffees, cappuccinos, chocolaccinos  etc. The only one difference - way toooo much of whipped cream...it spills out of every hot drink and it feels disgusting.

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Photo of Rona A.

 

6

30

Rona A.

Brooklyn, NY

2 star rating
11/20/2009

3 words: Frozen Hot Chocolate = heaven on earth!  It was amazing!!  

My girlfriends and I made reservations 2 weeks in advance only because we heard there was a long wait if you just showed up.  We got seated right away and had the frozen hot chocolate for the appetizer.  Weird I know but it was a must!  Then we ordered the main course.  My friend had the wings, I had the scallop and shrimp fettucini, and my other friend had the country fried steak.  To be honest, all this food would have tasted better at Denny's for half the price and better quality.

Bottom line, if you have a major sweet tooth, have money to waste, and like shitty food, come here.  The only thing worth having is the frozen hot chocolate.

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Photo of Anna H.

 

4

42

Anna H.

Brooklyn, NY

2 star rating
11/12/2009

Let me start by telling you not to make reservation unless you are so desperate to get a table once you walk into the place and you've been there before.  It was a bad idea that I made a dinner reservation.  

Reservations are only for dinner and lunch not for dessert.  Me and my boyfriend wanted to come here mainly for dessert but it was his birthday so I wanted to make sure that we don't have to wait online forever.  I was totally wrong about waiting online forever.  I think customers only wait online for desserts.  Lesson to be learn.  Never to be fool again looking at people standing outside the store front again.  The only place I would still fall for is Clinton St. Baking Co. because their food is so good that I won't mind waiting on line again.

I ordered ham and cheese omelette and I think it didn't taste good.  I didn't like the ham that the chef used.  My boyfriend ordered lemon sole and he didn't like it either.  I saw he was picking bones out of the fish.  Is that how this kind of fish suppose to be serve?  It was hard to see there were bones when the sauce was covering the entire fish.  That just reminds me to order salmon next time when I have a craving for fish.  

Next is the dessert.  We ordered Frozen Hot Chocolate and Forbidden Broadway Sundae.  They were good.  

The desserts worth paying for but not so much the other dishes that we ordered.  I wonder if we could get away not ordering dinner and just get some desserts since we made a dinner reservation.  

Could someone let me know?

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Photo of Mina T.

Elite '09

175

80

Mina T.

San Jose, CA

2 star rating
10/22/2009

Serendipity - an aptitude for making desirable discoveries by accident; good fortune. Unfortunately, my kismet with Serendipity was ill-fated.

I didn't mind the 1.5 hour wait list, the non- ventilated individual restroom stall, the lack of seats for the patrons waiting outside/inside, the minimum per person requirement, the slow but yet friendly service... However, I do mind the fact that they do not live up to their fame.  Their dessert was subpar. And that's me being generous.

Their Outrageous Banana Split was outrageously overpriced as well, $22.50. And there wasn't anything special inside this banana split. Save yourself time and money.

Think of Serendipity as the failed child of Ghirardelli.

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Photo of shannon l.

Elite '09

262

998

shannon l.

Oakland, CA

3 star rating
11/2/2009

I have heard from friends who have waited literally up to 4 hours here.  Well, they didn't exactly stand there but they did put their name down and came back hours later to finally get seated.

For me, it was only a 5 minute wait!!!  Woo hoo.  It was worth the 5 minutes and no more than that.  We sat in a corner of this dollhouse diner and told the server we wanted frozen hot chocolate.  He thought I meant one PER person but he gladly took one back when I corrected him.  It is too much for one person!!!  

It's pretty good but it tastes just like the packaged Serendipity Frozen Hot Chocolate mix my friend brought for me a couple years back.  It's $9; you decide.

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Photo of emily c.

Elite '09

29

118

emily c.

Astoria, NY

3 star rating
11/4/2009

It was cute. Didn't really live up to the hype just because the movie (of course) built it up to be soooo dazzling. But that always happens ...

This is one of those places with a NOTORIOUSLY long lineup. i came on a Tuesday afternoon and waited for 20 minutes? I came here 3 years ago during a vacation .. on a Friday night and they told us 1.5 hours. So yeah, be prepared to wait!

The service was a part of the package, of course. They tried to sell me on the frozen hot chocolate off the bat, but I took a look at the package in the front of the store, and those suckers have like a gazillion calories! In the end, I ended up getting suckered into a something-Broadway sundae ($15) which was insane. Insanely huge. But I still finished it!

Food was mediocre. I had the veggie burger for some stupid reason (trying to be healthy). But my friend's pasta salad was good. Moral of the story? Come here for dessert.

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Photo of Daniel M.

Elite '09

21

82

Daniel M.

San Jose, CA

4 star rating
11/2/2009 3 photos

"Charming" is definitely the word that best sums up the experience here. The decor? Charming. The menus? Charming. The people? Trying to be charming, of course. Came here for one thing: Frrrozen Hot Chocolate! These babies are pretty big. My girlfriend ordered one and I ordered the Frrrozen Moccachino variety. Just the right amount of sweetness. Loved the whip cream and chocolate flakes. One problem: We came pretty late so the caffeine in the moccachino kept me up for hours!

Summary: 4/5 stars
+Charming restaurant
+Frrrozen drinks are great
+Wonderful experience
-Meh service

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Photo of F. F.

 

5

66

F. F.

Gilroy, CA

4 star rating
10/31/2009

3.5 stars for their amazing frrrozen hot chocolate but minus some star points for their service. It was a rainy night in NY and my boyfriend and I were visiting. This was our first time to Serendipity. I'm a huuuge movie buff so, of course, all movie scenes that had anything to do with NY (restaurants, tourist spots, etc) needed to be visited! I had heard about this place from a movie, which was confirmed by some friends who had been to Serendipity. I wasn't able to make my way down here during my first trip to NY but this next time was pretty awesome!

It was raining that night and I wasn't sure if getting a frozen drink would help. BUT since it was famous for that drink, I ordered it (my boyfriend got the frozen mochaccino and some fries). Their fries were huuuge... steak cut type and really warm; a great combo for the drink as well! I looove the frozen hot chocolate! The whipped cream on top was still intact even though we kept drinking more and more of the drinks. It is pretty huge though.. perfect for sharing with your special person. We ordered 2 types just to try and we didn't finish :(

It was pretty full when we arrived so we had to wait about 5-10 minutes for a table for 2 (even though a table for 4 came right behind us and were seated right away). I had to ask to get my water glass filled because they weren't paying attention. One day I'll try one of their entrees.

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Photo of derek w.

Elite '09

41

112

derek w.

Huntington Beach, CA

2 star rating
11/1/2009 1 photo

We waited about an hour for the hype that is Serendipity.  First of all, one of my friends lied to me because Kate was not waiting inside ready to fall in love with me as they all promised.  Second, the service was terrible and we always seemed to be waiting for something, first to walk in, then for menus, then for our appetizer, then drinks, etc.

If you do go, I'd avoid the clam chowder as it was mediocre, all of their coffee drinks are normal coffee added with way too much whipped cream and assorted sweets (which don't taste good when added to coffee).  But, for all the bad things I just mentioned, the peanut butter frozen hot chocolate was delicious.  It tasted like a Baskin Robbins peanut butter chocolate ice cream shake, but with more chocolate chunks inside.  If you are going to do the wait, this is what I recommend ordering and skip the food completely.

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Photo of Margie R.

 

0

1

Margie R.

Saint Louis, MO

1 star rating
11/29/2009

This review is by 3 people, 2 from St. Louis and 1 from Queens.  There were 5 people in our party. The snotty little maître die told us the wait could take 5 minutes or 1 'owah'.  Meanwhile, there were '90 people' standing outside so it was impossible for the wait to be 5 minutes.  So we left to do some sightseeing.  We returned about 1 am which was perfect since it was Sunday and we could park on the street and there were no people outside.  We were told that we could be seated right away.  The wait still took 5 minutes even though there were empty tables.  We were seated at Table 13 in the back near the cute little pink Christmas tree and under the Mardi Gras icicles.  It still took another 5-10 minutes before the waiter came to take our order.
We all ordered the frozen hot chocolate.  Highly over-rated and over priced at $9, we might say.  It tasted like (take your pick): 1) a frozen Yahoo with tasteless sugar free whipped cream and waxy chocolate shavings or 2) Swiss Miss instant cocoa ground with ice which tasted like waxy chocolate soap shavings that left a waxy film in your mouth or 3) a poor excuse as a poor attempt at a chocolate slurpee made with a generic instant hot chocolate and a white, tasteless, sugar-free mound with waxy chocolate shavings.  The other 2 people in our party were teens and they ordered an apple pie sundae with the ice cream on the side to share.  The ice cream was nasty with a cinnamon taste and made one of them sick, and the apple pie was a soggy, nasty bowl of slop with lots of stringy caramel and nuts all for the price of $15.   Two of the frozen hot chocolates were sent back and replaced with Serendipity Hot Chocolate and they insulted us by saying "that's not normal".

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Photo of Denise C.

 

26

45

Denise C.

Los Angeles, CA

5 star rating
11/1/2009

Serendipitys is located in the upper east side of New York.  I make time stop here everytime I visit New York.

Although I have never tried their food, I give a five star rating to their Frozen Hot Chocolate & The Forbidden Broadway Sundae..  I've always declined the food due to the fact that I wanted to make sure I was going to have the dessert....

If you do come by, i highly recommend the Frozen Hot Chocolate as your first item of choice..

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Photo of Jennifer L.

Elite '09

127

254

Jennifer L.

Irvine, CA

3 star rating
9/30/2009 4 photos

Shmeh! Although this place is a LOT better than the one in Vegas, I can't say much about the food. I was excited to come here because I wanted to compare the frrrozen hot chocolate to the one I tried at the Vegas location. Surprisingly no wait. There were a lot of tables open too. We were taken up the narrow stairway to the 2nd floor, which opened up into 2 different rooms. The amazing chandeliers and interior decor were beautiful.

We ordered one frrrozen hot chocolate, wings, and clam chowder. The frrrozen hot chocolate was way better than the one in Vegas. It didn't remind me of a mocha frap that you can get at Starbucks. It had little bits of ice which gave it that crunch, but it wasn't much of a nuisance. The chocolate was so rich and it wasn't milky. More frothy than anything. I enjoyed every last sip of that sucker! Money well spent.

The wings were okay. Super small with a hint of sweetness. It also comes with a few celery sticks and some sort of potent blue cheese dipping sauce. I've easily had better, this dish isn't worth mentioning.

After the first spoonful, my friend said that it tasted like soup from a can. I thought it was delish! The clams were big and meaty, and the potatoes were SOFT, unlike other clam chowders I've had. The chowder itself was thick, not watery like most others. I don't know how people serve watery CHOWDER. Do they not know what it means?

The service was mediocre. My friend's water glass needed to be filled stat and he didn't bother coming back to fill it until our food came. I think the bus boy came by more often and he tended to all of our needs.

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Photo of Helen L.

 

38

44

Helen L.

New York, NY

3 star rating
10/15/2009

I was introduced to this place way before the movie, Serendipity, was out. It was one of those great places to grab lunch or dessert with some friends after some errands on the Upper East Side. My favorite of all times is obviously the Frozen Hot Chocolate. No doubt about that.

Perhaps the popularity grew after it was featured in the movie. I was usually more of a dessert fan here than the food. It never really knocked my socks off. To think about it, I don't recall many other desserts I craved over. It is a good date place but maybe bring them over during the summer during off hours so you can thoroughly enjoy your frozen drink and not freeze while waiting for a seat.

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Photo of Jessica A.

 

5

78

Jessica A.

Austin, TX

4 star rating
10/26/2009

Every time I visited NYC and tried to go to Serendipity, it was too packed...

Finally, after living here for almost two years, I can say I have had frozen hot chocolate from Serendipity. Yes.

Need I really say more?

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Photo of brent h.

 

1

38

brent h.

Santa Clara, CA

3 star rating
10/27/2009

Went with the hype.  We were seated in the very front table so EVERYONE else who was seated had to walk by us and stare at our food, etc.  The service was a bit slow for a dining area that wasn't packed when we were there.  While the food was so-so, the frozen hot chocolate was good.  I don't know if i'd go out of my way again to get it, but it is good to try once.

Like everyone else said, yes a tourist trap.  They had souvenirs up the ying yang!

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Photo of Ty P.

 

1

13

Ty P.

Los Angeles, CA

1 star rating
10/27/2009

This place is definitely overrated and overpriced. The frozen hot chocolate is nothing more than a mocha frap (w/out expresso) w/ lots and lots of whipped cream.

I ordered a young chicken sandwich... super dry chicken and the bread was stale and hard. for a $15 sandwich, I expected a lot more.

The service was okay, disappointing really... our waiter wasn't very friendly. Our food took way too long and he never came back to let us know it would be a while before we get our food.

I can tell my friends I've been to Serendipity, but will I be back?? Never. Save your money and your time.

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Photo of deanna l.

Elite '09

45

70

deanna l.

New York, NY

2 star rating
10/8/2009

It's so overrated! Why?
1) The desserts aren't even great, they're just big.
2) You can make the desserts yourself
3) It's pricey, they even have a minimum per/person
4) It takes forever to get seated
5) I clicked on 10 reviews that were 4 stars.  All of them were from california. No wonder. Tourist trap.

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Photo of Lakshmi G.

 

1

72

Lakshmi G.

New York, NY

5 star rating
11/19/2009

This place is awesome - even lining up for a table (consistently) adds to the anticipation of the yummmmmmmmmm desserts that are waiting for you! I have been going here for almost ten years now (not too often because wow! the desserts are good and the portions are massive - one of anything can feed ten people for a week - ok slight exageration - but you'll see what I mean when you get there - and you must get there!) the frozen hot chocolate is amazing the brownies and ice cream is amazing the oreo milkshake is one of the yummiest!! I took my chubby little cousin here -- who's a total dessert monster - and he couldn't even make it through his portion! Good huge and delicious! What more can you ask for? They have sandwiches and non-dessert food - but I've never tried it and I never will -- this is more of a skip dinner and make room for dessert kind of place -

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Photo of Alma P.

 

17

66

Alma P.

Tustin, CA

3 star rating
10/16/2009

Recently in NYC and having an afternoon to kill, my friend and I decided to pop by Serendipty 3 to check out the hype w/the frozen hot chocolate.

We didn't make a reservation so waited about 45 mins for a table -- which I didn't really understand cuz there were plenty of empty tables in the place? Regardless, once seated the service was great -- quick and pleasant. We both ordered the frozen hot chocolate -- I got the mint and my friend got the mocha (with coffee).  They didn't disappoint -- delectable frozen concotions that they were! My only complaint is that they bring 'em out so fast that by the time you get your food it's practically gone and you pretty much have to order another drink.

The food was good -- my friend got the open-faced brie sandwich on pumpernickel bread while I just orered an appetizer of potato skins (they called them soemthing else). My skins were good -- along par with like a TGIF or Applebees -- nothing spectacular but they hit the spot. As everyone else on here seems to say.. the real reason to come here is the desserts.

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Photo of Maria D.

 

8

27

Maria D.

New York, NY

3 star rating
10/16/2009

The wait line is a b!tch. The service is good.

Subpar food: I had a filet of sole in lemon sauce - bland, but when you think it's $22 dollars, it seems just horrible
The highlight of the night was their $15 "Forbidden Broadway Sundae" with some tasty blackout cake in it.

Wanna impress your date? Order $1,000(!!!) sundae - edible gold... wow

P.S. The place must really be popular amongst CA people? (more than a half reviewers are from over there))

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Photo of Elms M.

 

1

26

Elms M.

Elk Grove, CA

2 star rating
10/31/2009

After watching the movie, "Serendipty", I wanted to check this place out when I was in NY. My friends and I were so excited. It was sprinkling that night but I wanted their milkshake. The line was pretty long and when we got in, the place was tiny but the decor was cool. Their ice cream and milkshakes were ok. I guess I expected a lot more from this place because I've had better. I wasn't in awe after the experience... More like, "egh"...

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0

11

Tana P.

New York, NY

3 star rating
10/19/2009

I make no qualms about the fact that I am, indeed, a stubborn person. When there is extraordinary hype surround something, I will most likely snuff it off and avoid it as much as possible: case in point, it took living 5 years in Manhattan before I ventured off over to hip Williamsburg for dinner. With that said, it took me years to get excited over this place after watching the trailer of 'Serendipity' featuring Jon Cusack. If you can come to terms with having as much leg room as the 6 train during rush hour in a sea of tourists, then the desserts are certainly worth going for.

Serendipity is honestly one of the greatest culinary experiences (as far as dessert is concerned) in my life that I never want to do again. The portions, no matter what you order, are always able to be shared by 2-3 people. (No one exactly told us this when I went and we each had our own frozen hot chocolate and sundae- the bill was unbelievable.) Needless to say, we left feeling as though we just left a pub after downing countless shots. I've never been on such a strong sugar high in my life- aspirins were badly needed the next day.

Would I recommend Serendipity? Yes, to visiting friends for sure, but this is certainly not where you'd find a seasoned New Yorker.

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Photo of Magan B.

Elite '09

15

93

Magan B.

New York, NY

2 star rating
10/4/2009

I had some family visiting from out of town and decided to come here for lunch. I called to see if there were any available reservations, and there wasn't. When we arrived there was a 30 minute wait. I requested a table downstairs also, since my Grandma would never make it up the tiny staircase. There were about 20 people waiting inside the hallway entrance which was unbelievably crowded. It had barely cleared 20 minutes later when I was listening for our name.

"Magan, is your entire party here?"

"Yes."

"Go ahead and bring then inside." They were waiting on a bench on the sidewalk to be out of the way. I called them in. "Your table is being cleaned right now." and he referenced to the table just past the staircase.

A moment later a couple who came in AFTER US asked about their name and was taken to the above referenced table, which might I add was a table with 4 chairs and downstairs, by another host.

I asked what happened to the clean table and was LIED to and told it was sat with a reservation. Then he proceeded to tell the other host to take multiple parties upstairs since there were 5 open tables ready. Why could this couple NOT sit up there?

I was upset because it took another 15 minutes to get a table for 3 downstairs. There are 3 people running the host station and they apparently cannot communicate well. People who came in and were told 30-45 minutes were seated within 20, and we still waited. I can understand waiting a little longer due to requesting a downstairs table, but seating people who came in after me in a table you hinted was ours is unacceptable!

As far as service and food... service is slow and you can tell they're really busy and have no time. The chicken pot pie was mediocre, and the Insane Sundae was good. I want to go back to try more desserts, but ONLY with a reservation.

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33

114

Mimi C.

Alhambra, CA

3 star rating
10/8/2009

Since I've heard so much hype about this place, I couldn't pass the chance to try it out!

The food - Hmm...I think I'd go only for the desserts! The sandwiches we ordered were fine but a little greasy for my liking. We ordered several types of frozen hot chocolates - mint, peanut butter and regular of which the peanut butter one was my favorite!

The price - It's a bit pricier for my liking - about $11 or so for the sandwich and small salads. The desserts cost about $5-$7ish... which I didn't mind because they were really good.

The service - Friendly, although it did take awhile for our food to arrive.

The ambiance - Wow, I lovveeeeee the ambiance here! It's so eclectic and quaint. I like how it's "hidden" away and the weird collection of random things in the cafe suit my style! I also love that they have a small gift shop (got some really cute cupcake earrings). The only bad thing is the one bathroom deal - but I guess it's a small place, can't complain. I ended up going to the mens' bathroom because the wait was so long for the womens'!

The reason I'd go here? To have a gab fest with my gal pals, not so sure the guys would dig the cutesy interior as much. =)

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Photo of Leo C.

Elite '09

110

145

Leo C.

Forest Hills, NY

1 star rating
9/24/2009

Food: A plate of tourist trap.

Drink: A large cup of tourist trap.

Service: A side order of tourist trap please.

Crowd: Tourists and dumb me.

Ambiance: A heavy touch of tourist trap up front and a subtle speckle of tourist trap all around.

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Photo of heather l.

 

4

14

heather l.

Raleigh, NC

5 star rating
11/14/2009

Such a cute little shop.  Watch out for the Forbidden Broadway sundae- love love love.  Great for a date night!  Portions are huge, so share the sundae!  :)

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Photo of Minh L.

 

0

24

Minh L.

Brooklyn, NY

3 star rating
10/11/2009

I'll give it to them, there desserts are on point, but all there are entrees are 'ehh' at best. If you're going to go, just go for dessert.  The frozen hot chocolate, if they bring it to you fast enough is literally, frozen hot chocolate.  It's delicious, and I also recommend the Outrageous Banana Sundae.  It's literally an eye opener.  It's a tad expensive, but if you're going once in awhile, why not splurge, right?  

If you do decide to eat there, I recommend calling the store a couple weeks in advance and making reservations.  They take a small amount of reservations each night so plan accordingly.  Otherwise, it's a 30 minute - 1 hour wait.

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222

243

Roxie H.

Brooklyn, NY

4 star rating
8/20/2009

Sometimes I like to be a girly girl.

Sometimes I like to be a tomboy.

Sometimes I like to act really tough.

Sometimes I like being a big softy.

Sometimes I like to dress up in really expensive clothes and shoes and eat somewhere nice.

Sometimes I like to wear sweatpants and roll around on the floor watching tv and eating fried chicken with my boyfriend.

Sometimes I like to get deep in the heart of a town or a city I'm in, experience the culture, and eat at undeniably delicious hole-in-the-wall type places.

Sometimes I like to be a tourist and go to places like Serendipity.

Serendipity 3 will ALWAYS have a place in my heart. It's where my boyfriend brought me on our first "real" date, where I cried little girly tears between sips of a delightful frozen hot chocolate as we spoke about my moving away to NYC (I guess I felt like being a big softy that day). I decided then, that I'd rather be by his side than off in a big city by myself anyday. Serendipity lived up to its name, providing me with good luck in making unexpected and fortunate discoveries (definition stolen from the online dictionary).

Yes, I discovered I loved my boyfriend here.

And that peanut butter pie wasn't half bad either.

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Photo of Courtney P.

Elite '09

12

150

Courtney P.

Boston, MA

3 star rating
9/26/2009

Their frozen hot chocolate is why I came and it did not disappoint! It was creamy and tasted like hot chocolate but cold. Definitely if you are in the area and have time, then go ahead and stop in!

However, I don't know about the other items on the menu and there are several parts of this place i find ridiculous. To get a frozen hot chocolate I had to make reservations. I understand and all, but it's still kind of ridiculous! And everything is super expensive. I know it's Manhattan though, so I'll excuse that. Except that their opulence sundae or whatever it's called. I know it's gold leafed and all, but $1000! I saw someone on TV eat it once. Not sure why you would pay that much for ice cream!

Also on the way out I grabbed a mug in the store because it was cute and pretty large.  I have to say it's actually my favorite mug I use at home!

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Photo of Kana E.

Elite '09

23

152

Kana E.

New York, NY

3 star rating
9/8/2009

This place is a tourist trap, but the decor is really cute, and the desserts we had were great.  I don't suspect I will become a regular, but I totally understand its allure to the touristy set, who need a place to take their kids after a broadway show, or a place to take a date who does not drink.

Also, kudos to the window designer for chandelier made of barbies.  Adorable. and weird.  a good combo.

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Photo of Elizabeth Y.

 

25

53

Elizabeth Y.

Irvine, CA

4 star rating
9/25/2009

How could I have not written a review of this restaurant when my favorite movie was filmed in it!

I came to check out this restaurant because of the movie and ordered the frozen hot chocolate because of all the recommendations.  It was huge and very good but it really isn't too much more than a cold chocolate milkshake.  I don't know why they call it hot chocolate but I think it's a bit overrated.  It was good but not like others say it - definitely not better than sex.  

The food was very good too but I can't remember what I ordered.  I am looking forward to visiting the one in Vegas!

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