Say Ray

Elite '08

129

479

Katharine A.

Menlo Park, CA

My Mom has had a Volvo for years.....and for many of those years she had the same Volvo.  Growing up, I was the only kid on the block whose mother drove a 1966 Volvo.  You know the ones that were curvy--not boxes like the ones now.  My Mom and Dad drove it around Europe when they first got married and shipped it over here.  My Mom literally drove the thing as her primary car (with brief stints of Volvo upgrades, but she always went back to the original) until the 90's.    Say Ray kept it runnung. When she got a new car, it was also a Volvo.  

With that history--Say Ray has been servicing the family Volvos for as long as I remember.  I am pretty positive my Mom never took her cars anywhere else.  My Mom has now passed on a Volvo to me and I wouldn't think of taking the car anywhere else. I can't tell you how much I trust them.

The prices are fair.  The advice good (and often for small things -- free).  The service is quick and helpful.   Everyone is knowledgeable and genuinely nice.

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4

6

Jason F.

Palo Alto, CA

I signed up for Yelp so I could write this.  While i can't comment on their prices, I've really appreciated each of my Say Ray encounters thus far, and can vouch for them as friendly, sharp, and super-knowledgeable servicepeople.

I went in there once with a broken side foglight, and Robert not only replaced the bulb in there for free, but also offered to help me put in a new fixture if I wanted to order the part online and bring it in.

They've also done a check engine diagnostic for me for free without ever making me feel pressured to get it fixed by them, and also gave me helpful suggestions on how to get my car started when my battery died in my garage.

Even Carlsen Volvo, the official dealer down the street, has happily recommended them to me.  Other Volvo-owning friends have also vouched for their fair prices.  If I weren't as price-sensitive as I am right now, I'd gladly go to them for everything, given that they offer a great package overall.

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3

3

Justin P.

CA

Like Jason, I signed up to sing the praises of this Volvo repair shop. They know their stuff. I approached them with a list of bothersome quirks that my car had developed, and they identified the cause of almost all of them immediately. Also, at no charge, they pulled the codes on my Check Engine light, a service that other shops have charged me $60 for. Their swift diagnosis of my car's problems impressed me, and I was amazed at how quickly they fixed everything (same day!). All in all, worth every penny. I will be coming back to this shop for any further work that needs to be done.

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